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Estimating Nonresponse Bias in Mail Surveys

Citations

Blog mentions

As found by EconAcademics.org, the blog aggregator for Economics research:
  1. Surveys in Crisis
    by noreply@blogger.com (Carola) in Quantitative Ease on 2015-08-01 00:31:00

Citations

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Cited by:

  1. Leischnig, Alexander & Kasper-Brauer, Kati & Thornton, Sabrina C., 2020. "Configuring effective client-adviser interactions," Journal of Business Research, Elsevier, vol. 115(C), pages 234-240.
  2. John Cherry, 2006. "The Impact of Normative Influence and Locus of Control on Ethical Judgments and Intentions: a Cross-Cultural Comparison," Journal of Business Ethics, Springer, vol. 68(2), pages 113-132, October.
  3. S. Arunachalam & Sridhar N. Ramaswami & Pol Herrmann & Doug Walker, 2018. "Innovation pathway to profitability: the role of entrepreneurial orientation and marketing capabilities," Journal of the Academy of Marketing Science, Springer, vol. 46(4), pages 744-766, July.
  4. Vikrant Shirodkar & Eshani Beddewela & Ulf Henning Richter, 2018. "Firm-Level Determinants of Political CSR in Emerging Economies: Evidence from India," Journal of Business Ethics, Springer, vol. 148(3), pages 673-688, March.
  5. Onofrei, George & Filieri, Raffaele & Kennedy, Lorraine, 2022. "Social media interactions, purchase intention, and behavioural engagement: The mediating role of source and content factors," Journal of Business Research, Elsevier, vol. 142(C), pages 100-112.
  6. Lu, Rainy X.A. & Lee, Peter K.C. & Cheng, T.C.E., 2012. "Socially responsible supplier development: Construct development and measurement validation," International Journal of Production Economics, Elsevier, vol. 140(1), pages 160-167.
  7. Ossi Pesämaa, 2017. "Personnel- and action control in gazelle companies in Sweden," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 28(1), pages 107-132, February.
  8. Block, Jörn H. & Fisch, Christian O. & Hahn, Alexander & Sandner, Philipp G., 2015. "Why do SMEs file trademarks? Insights from firms in innovative industries," Research Policy, Elsevier, vol. 44(10), pages 1915-1930.
  9. Zahoor, Nadia & Al-Tabbaa, Omar, 2021. "Post-entry internationalization speed of SMEs: The role of relational mechanisms and foreign market knowledge," International Business Review, Elsevier, vol. 30(1).
  10. Birte Schaltenbrand & Kai Foerstl & Arash Azadegan & Kevin Lindeman, 2018. "See What We Want to See? The Effects of Managerial Experience on Corporate Green Investments," Journal of Business Ethics, Springer, vol. 150(4), pages 1129-1150, July.
  11. Sebastian Goebel & Barbara Weißenberger, 2016. "The Dark Side of Tight Financial Control: Causes and Remedies of Dysfunctional Employee Behaviors," Schmalenbach Business Review, Springer;Schmalenbach-Gesellschaft, vol. 17(1), pages 69-101, April.
  12. Davis, Donna F. & Mentzer, John T., 2008. "Relational Resources in Interorganizational Exchange: The Effects of Trade Equity and Brand Equity," Journal of Retailing, Elsevier, vol. 84(4), pages 435-448.
  13. Shufeng Simon Xiao & Yong Kyu Lew & Byung Il Park, 2020. "International Network Searching, Learning, and Explorative Capability: Small and Medium-sized Enterprises from China," Management International Review, Springer, vol. 60(4), pages 597-621, August.
  14. Yang, Ching-Chiao & Hsu, Wei-Lin, 2018. "Evaluating the impact of security management practices on resilience capability in maritime firms—a relational perspective," Transportation Research Part A: Policy and Practice, Elsevier, vol. 110(C), pages 220-233.
  15. Yoon, Junghyun & Lee, Hee Yong & Dinwoodie, John, 2015. "Competitiveness of container terminal operating companies in South Korea and the industry–university–government network," Transportation Research Part A: Policy and Practice, Elsevier, vol. 80(C), pages 1-14.
  16. Wu, Liang & Liu, Heng & Zhang, Jianqi, 2017. "Bricolage effects on new-product development speed and creativity: The moderating role of technological turbulence," Journal of Business Research, Elsevier, vol. 70(C), pages 127-135.
  17. Torsten M. Pieper & Ralph I. Williams Jr. & Scott C. Manley & Lucy M. Matthews, 2020. "What Time May Tell: An Exploratory Study of the Relationship Between Religiosity, Temporal Orientation, and Goals in Family Business," Journal of Business Ethics, Springer, vol. 163(4), pages 759-773, May.
  18. Abdulkadir Abubakar & Siti Zabedah Saidin & Aidi Ahmi, 2017. "Performance Management Antecedents and Public Sector Organizational Performance: Data Screening and Preliminary Analysis," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(9), pages 19-31, September.
  19. Yao-Sheng Liao, 2011. "The effect of human resource management control systems on the relationship between knowledge management strategy and firm performance," International Journal of Manpower, Emerald Group Publishing, vol. 32(5/6), pages 494-511, August.
  20. Worm, Stefan & Srivastava, Rajendra K., 2014. "Impact of component supplier branding on profitability," International Journal of Research in Marketing, Elsevier, vol. 31(4), pages 409-424.
  21. Sousa, Carlos M.P. & Bradley, Frank, 2008. "Antecedents of international pricing adaptation and export performance," Journal of World Business, Elsevier, vol. 43(3), pages 307-320, July.
  22. Son K. Lam & Thomas E. DeCarlo & Ashish Sharma, 2019. "Salesperson ambidexterity in customer engagement: do customer base characteristics matter?," Journal of the Academy of Marketing Science, Springer, vol. 47(4), pages 659-680, July.
  23. Zaheer, Akbar & Castaner, Xavier & Souder, David, 2006. "To integrate or not to integrate ? complementarity, similarity, and acquisition value creation," HEC Research Papers Series 814, HEC Paris.
  24. Danilo Soares‐Silva & Gustavo Hermínio Salati Marcondes de Moraes & Alexandre Cappellozza & Cristiano Morini, 2020. "Explaining library user loyalty through perceived service quality: What is wrong?," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 71(8), pages 954-967, August.
  25. Eleonora Di Maria & Valentina De Marchi & Ambra Galeazzo, 2022. "Industry 4.0 technologies and circular economy: The mediating role of supply chain integration," Business Strategy and the Environment, Wiley Blackwell, vol. 31(2), pages 619-632, February.
  26. Dararat Thatrak, 2021. "Human Capital Orientation, Employee Creativity Development, Organizational Innovation Capabilities, and Outstanding Performance of SMEs Businesses in Thailand," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(2), pages 126-142.
  27. Shufeng Simon Xiao & Yong Kyu Lew & Byung Il Park, 0. "International Network Searching, Learning, and Explorative Capability: Small and Medium-sized Enterprises from China," Management International Review, Springer, vol. 0, pages 1-25.
  28. Ariño, Africa, 1999. "Measures of collaborative venture performance: An analysis of construct validity," IESE Research Papers D/386, IESE Business School.
  29. Waleczek, Peter & von den Driesch, Till & Flatten, Tessa C. & Brettel, Malte, 2019. "On the dynamic bundles behind operations management and research and development," European Management Journal, Elsevier, vol. 37(2), pages 175-187.
  30. Micheels, Eric T. & Gow, Hamish R., 2011. "Market orientation and firm performance across value disciplines in the Illinois beef sector," International Journal of Agricultural Management, Institute of Agricultural Management, vol. 1(2), pages 1-11.
  31. Lees, Nic J. & Nuthall, P.L. & Wilson, M.M.J., 2016. "The impact of relationship quality on supplier performance in New Zealand agri-food supply chains," 26th International Food and Agribusiness Management Association (IFAMA) World Forum, 2016, Aarhus, Denmark 273035, International Food and Agribusiness Management Association (IFAMA).
  32. Van Wijk, Raymond & Nadolska, Anna, 2020. "Making more of alliance portfolios: The role of alliance portfolio coordination," European Management Journal, Elsevier, vol. 38(3), pages 388-399.
  33. Flight, Richard L. & Henley, John R. & Robicheaux, Robert A., 2008. "A market-level model of relationship regulation," Journal of Business Research, Elsevier, vol. 61(8), pages 850-858, August.
  34. Jarle Aarstad & Olav Andreas Kvitastein & Stig-Erik Jakobsen, 2019. "What Drives Enterprise Product Innovation? Assessing How Regional, National, And International Inter-Firm Collaboration Complement Or Substitute For R&D Investments," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(05), pages 1-25, June.
  35. Ye Yang & Angela Paladino, 2015. "The case of wine: understanding Chinese gift-giving behavior," Marketing Letters, Springer, vol. 26(3), pages 335-361, September.
  36. Andreas Kallmuenzer & Ursula Scholl-Grissemann, 2017. "Disentangling antecedents and performance effects of family SME innovation: A knowledge-based perspective," International Entrepreneurship and Management Journal, Springer, vol. 13(4), pages 1117-1138, December.
  37. Xin Xu & James Y. L. Thong & Viswanath Venkatesh, 2014. "Effects of ICT Service Innovation and Complementary Strategies on Brand Equity and Customer Loyalty in a Consumer Technology Market," Information Systems Research, INFORMS, vol. 25(4), pages 710-729, December.
  38. Zerbini, Fabrizio & Borghini, Stefania, 2015. "Release capacity in the vendor selection process," Journal of Business Research, Elsevier, vol. 68(2), pages 405-414.
  39. Zhu, Qinghua & Lai, Kee-hung, 2019. "Enhancing supply chain operations with extended corporate social responsibility practices by multinational enterprises: Social capital perspective from Chinese suppliers," International Journal of Production Economics, Elsevier, vol. 213(C), pages 1-12.
  40. Iman Tahamtan & Lutz Bornmann, 2019. "What do citation counts measure? An updated review of studies on citations in scientific documents published between 2006 and 2018," Scientometrics, Springer;Akadémiai Kiadó, vol. 121(3), pages 1635-1684, December.
  41. Farooq, Muhammad Shoaib & Salam, Maimoona & Fayolle, Alain & Jaafar, Norizan & Ayupp, Kartinah, 2018. "Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach," Journal of Air Transport Management, Elsevier, vol. 67(C), pages 169-180.
  42. Urciuoli, Luca, 2018. "The risk of standards proliferation – An analysis of differences between private and public transport standards," Transportation Research Part A: Policy and Practice, Elsevier, vol. 116(C), pages 591-602.
  43. Xiu-e Zhang & Qing Li, 2021. "Does Green Proactiveness Orientation Improve the Performance of Agricultural New Ventures in China? The Mediating Effect of Sustainable Opportunity Recognition," SAGE Open, , vol. 11(4), pages 21582440211, December.
  44. Temprano-García, Víctor & Rodríguez-Escudero, Ana Isabel & Rodríguez-Pinto, Javier, 2021. "Brand deletion implementation: The effect on performance of context and process factors," European Management Journal, Elsevier, vol. 39(1), pages 147-161.
  45. Fadi S. Batarseh & John M. Usher & Joshua J. Daspit, 2017. "Collaboration Capability In Virtual Teams: Examining The Influence On Diversity And Innovation," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(04), pages 1-29, May.
  46. Xina Yuan & Zhaoyang Guo & Jin Won Lee, 2020. "Good connections with rivals may weaken a firm’s competitive practices: The negative effect of competitor ties on market orientation practices and innovative performance," Asia Pacific Journal of Management, Springer, vol. 37(3), pages 693-718, September.
  47. Roberto Chavez & Wantao Yu & Mengying Feng & Frank Wiengarten, 2016. "The Effect of Customer‐Centric Green Supply Chain Management on Operational Performance and Customer Satisfaction," Business Strategy and the Environment, Wiley Blackwell, vol. 25(3), pages 205-220, March.
  48. Dirk Boehe & Luciano Barin Cruz, 2010. "Corporate Social Responsibility, Product Differentiation Strategy and Export Performance," Journal of Business Ethics, Springer, vol. 91(2), pages 325-346, February.
  49. Franck Brulhart & Sandrine Gherra & Bertrand V. Quelin, 2019. "Do Stakeholder Orientation and Environmental Proactivity Impact Firm Profitability?," Journal of Business Ethics, Springer, vol. 158(1), pages 25-46, August.
  50. Chin-Shan Lu & Kuo-Chung Shang & Chi-Chang Lin, 2016. "Examining sustainability performance at ports: port managers’ perspectives on developing sustainable supply chains," Maritime Policy & Management, Taylor & Francis Journals, vol. 43(8), pages 909-927, November.
  51. Kuckertz, Andreas & Wagner, Marcus, 2010. "The influence of sustainability orientation on entrepreneurial intentions -- Investigating the role of business experience," Journal of Business Venturing, Elsevier, vol. 25(5), pages 524-539, September.
  52. Cadden, Trevor & Millar, Keith & Treacy, Raymond & Humphreys, Paul, 2020. "The mediating influence of organisational cultural practices in successful lean management implementation," International Journal of Production Economics, Elsevier, vol. 229(C).
  53. Nguyen Phong Nguyen & Samuel Adomako, 2022. "Stakeholder pressure for eco‐friendly practices, international orientation, and eco‐innovation: A study of small and medium‐sized enterprises in Vietnam," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(1), pages 79-88, January.
  54. Arndt, Aaron D. & Ford, John B. & Babin, Barry J. & Luong, Vinh, 2022. "Collecting samples from online services: How to use screeners to improve data quality," International Journal of Research in Marketing, Elsevier, vol. 39(1), pages 117-133.
  55. Lages, Carmen & Lages, Cristiana Raquel & Lages, Luis Filipe, 2005. "The RELQUAL scale: a measure of relationship quality in export market ventures," Journal of Business Research, Elsevier, vol. 58(8), pages 1040-1048, August.
  56. Miao, Zhaowei & Cai, Shun & Xu, Di, 2012. "Exploring the antecedents of logistics social responsibility: A focus on Chinese firms," International Journal of Production Economics, Elsevier, vol. 140(1), pages 18-27.
  57. Richard J. Arend & Y. Lisa Zhao & Michael Song & Subin Im, 2017. "Strategic planning as a complex and enabling managerial tool," Strategic Management Journal, Wiley Blackwell, vol. 38(8), pages 1741-1752, August.
  58. Marijana Srećković, 2018. "The performance effect of network and managerial capabilities of entrepreneurial firms," Small Business Economics, Springer, vol. 50(4), pages 807-824, April.
  59. Van Gils, Anita & Huybrechts, Jolien & Minola, Tommaso & Cassia, Lucio, 2019. "Unraveling the impact of family antecedents on family firm image: A serial multiple-mediation model," Journal of Family Business Strategy, Elsevier, vol. 10(1), pages 17-27.
  60. Fakhraddin Maroofi, 2016. "Investigating The Links Between The Distinct Layers Of An Organisation’S Culture And Innovative Behaviours," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(07), pages 1-28, October.
  61. Griessmair, Michele & Hussain, Dildar & Windsperger, Josef, 2014. "Trust and the tendency towards multi-unit franchising: A relational governance view," Journal of Business Research, Elsevier, vol. 67(11), pages 2337-2345.
  62. Hsieh, Hui-Hsien & Wang, Yau-De, 2016. "Linking perceived ethical climate to organizational deviance: The cognitive, affective, and attitudinal mechanisms," Journal of Business Research, Elsevier, vol. 69(9), pages 3600-3608.
  63. Jan Lampe & Priscilla Sarai Kraft & Andreas Bausch, 2020. "Mapping the Field of Research on Entrepreneurial Organizations (1937–2016): A Bibliometric Analysis and Research Agenda," Entrepreneurship Theory and Practice, , vol. 44(4), pages 784-816, July.
  64. Isobe, Takehiko & Makino, Shige & Montgomery, David B., 2002. "Performance Impact of Technological Assets and Reconfiguration Capabilities: The Case of Small Manufacturing Firms in Japan," Research Papers 1768, Stanford University, Graduate School of Business.
  65. Marín-Idárraga, Diego Armando & Cuartas-Marín, Juan Carlos, 2019. "Relação entre inovação e desempenho: Impacto da intensidade competitiva e do slack organizacional," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 59(2), April.
  66. Rui Guo & Lan Tao & Caroline Bingxin Li & Tao Wang, 2017. "A Path Analysis of Greenwashing in a Trust Crisis Among Chinese Energy Companies: The Role of Brand Legitimacy and Brand Loyalty," Journal of Business Ethics, Springer, vol. 140(3), pages 523-536, February.
  67. Zhou, Xing & Ma, Jianfeng & Dong, Xia, 2018. "Empowering supervision and service sabotage: A moderated mediation model based on conservation of resources theory," Tourism Management, Elsevier, vol. 64(C), pages 170-187.
  68. Radoslaw Nowak, 2018. "Executive’S Personality And Group Performance: The Mediating Role Of Absorptive Capacity," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(06), pages 1-29, August.
  69. Zhongfeng Su & En Xie & Dong Wang & Yuan Li, 2011. "Entrepreneurial strategy making, resources, and firm performance: evidence from China," Small Business Economics, Springer, vol. 36(2), pages 235-247, February.
  70. Grote, Markus & Herstatt, Cornelius & Gemünden, Hans-Georg, 2012. "Cross-divisional innovation in large, multi-divisional firms: Economic relevance and managerial actions," Working Papers 66, Hamburg University of Technology (TUHH), Institute for Technology and Innovation Management.
  71. Son, Byung-Gak & Lee, Chang-Hun & Ha, Byoung-Chun & Nam, Hyunjeong, 2019. "Investigating the fair treatment of suppliers and its trust fostering role and performance benefits," International Journal of Production Economics, Elsevier, vol. 216(C), pages 54-66.
  72. Alexander Bergmann & Peter Posch, 2018. "Mandatory Sustainability Reporting in Germany: Does Size Matter?," Sustainability, MDPI, vol. 10(11), pages 1-20, October.
  73. Hossain, Md Afnan & Akter, Shahriar & Yanamandram, Venkata, 2021. "Why doesn't our value creation payoff: Unpacking customer analytics-driven value creation capability to sustain competitive advantage," Journal of Business Research, Elsevier, vol. 131(C), pages 287-296.
  74. Adomako, Samuel & Amankwah-Amoah, Joseph & Dankwah, George Obeng & Danso, Albert & Donbesuur, Francis, 2019. "Institutional voids, international learning effort and internationalization of emerging market new ventures," Journal of International Management, Elsevier, vol. 25(4).
  75. Leonidou, Leonidas C. & Aykol, Bilge & Fotiadis, Thomas A. & Christodoulides, Paul, 2018. "Betrayal intention in exporter-importer working relationships: Drivers, outcomes, and moderating effects," International Business Review, Elsevier, vol. 27(1), pages 246-258.
  76. Wohlgemuth, Veit & Wenzel, Matthias & Berger, Elisabeth S.C. & Eisend, Martin, 2019. "Dynamic capabilities and employee participation: The role of trust and informal control," European Management Journal, Elsevier, vol. 37(6), pages 760-771.
  77. Salih Börteçine Avci & İsmail İyigün, 2017. "Corporate and supply chain network governance of third party logistics service providers: Effects on buyers’ intention to continue the relationship," Management & Marketing, Sciendo, vol. 12(2), pages 277-296, June.
  78. Adomako, Samuel, 2021. "Resource-induced coping heuristics and entrepreneurial orientation in dynamic environments," Journal of Business Research, Elsevier, vol. 122(C), pages 477-487.
  79. Chen, Yen-Chun & Lin, Ya-Hui & Li, Po-Chien & Chen, Chung-Jen, 2022. "Understanding the interplay between competitor and alliance orientations in product innovativeness: An integrative framework," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
  80. Moritz A. Drupp & Frikk Nesje & Robert C. Schmidt, 2022. "Pricing Carbon," CESifo Working Paper Series 9608, CESifo.
  81. Line, Nathaniel D. & Runyan, Rodney C., 2014. "Destination marketing and the service-dominant logic: A resource-based operationalization of strategic marketing assets," Tourism Management, Elsevier, vol. 43(C), pages 91-102.
  82. Maria Ripollés & Andreu Blesa, 0. "Entry mode choices in the international new ventures context. A study from different theoretical perspectives," International Entrepreneurship and Management Journal, Springer, vol. 0, pages 1-21.
  83. Francisco García-Lillo & Mercedes Úbeda-García & Bartolomé Marco-Lajara, 2016. "Organizational ambidexterity: exploring the knowledge base," Scientometrics, Springer;Akadémiai Kiadó, vol. 107(3), pages 1021-1040, June.
  84. Martín-Rojas, Rodrigo & García-Morales, Victor J. & Garrido-Moreno, Aurora & Salmador-Sánchez, Maria Paz, 2021. "Social Media Use and the Challenge of Complexity: Evidence from the Technology Sector," Journal of Business Research, Elsevier, vol. 129(C), pages 621-640.
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  89. Heckmann, Nadine & Steger, Thomas & Dowling, Michael, 2016. "Organizational capacity for change, change experience, and change project performance," Journal of Business Research, Elsevier, vol. 69(2), pages 777-784.
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  96. Acquaah, Moses, 2009. "International joint venture partner origin, strategic choice, and performance: A comparative analysis in an emerging economy in Africa," Journal of International Management, Elsevier, vol. 15(1), pages 46-60, March.
  97. Bader, Benjamin & Berg, Nicola, 2013. "An Empirical Investigation of Terrorism-induced Stress on Expatriate Attitudes and Performance," Journal of International Management, Elsevier, vol. 19(2), pages 163-175.
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  99. Andreas E. Fousteris & Eleni A. Didaskalou & Markos-Marios H. Tsogas & Dimitrios A. Georgakellos, 2018. "The Environmental Strategy of Businesses as an Option under Recession in Greece," Sustainability, MDPI, vol. 10(12), pages 1-19, November.
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  107. Leonidou, Leonidas C. & Leonidou, Constantinos N. & Fotiadis, Thomas A. & Zeriti, Athina, 2013. "Resources and capabilities as drivers of hotel environmental marketing strategy: Implications for competitive advantage and performance," Tourism Management, Elsevier, vol. 35(C), pages 94-110.
  108. Huang, Ming-Chang & Chiu, Ya-Ping, 2020. "A knowledge tension perspective on management control and performance in international joint ventures," Journal of International Management, Elsevier, vol. 26(4).
  109. Thomas, Rhodri & Wood, Emma, 2015. "The absorptive capacity of tourism organisations," Annals of Tourism Research, Elsevier, vol. 54(C), pages 84-99.
  110. Alexander McKelvie & Johan Wiklund & Anna Brattström, 2018. "Externally Acquired or Internally Generated? Knowledge Development and Perceived Environmental Dynamism in New Venture Innovation," Entrepreneurship Theory and Practice, , vol. 42(1), pages 24-46, January.
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  112. Dara M Wald & Susan K Jacobson, 2014. "A Multivariate Model of Stakeholder Preference for Lethal Cat Management," PLOS ONE, Public Library of Science, vol. 9(4), pages 1-9, April.
  113. repec:dgr:rugsom:10008 is not listed on IDEAS
  114. Miaomiao Yin & Mathew Hughes & Qilin Hu, 2021. "Entrepreneurial orientation and new venture resource acquisition: why context matters," Asia Pacific Journal of Management, Springer, vol. 38(4), pages 1369-1398, December.
  115. Bernd W. Wirtz & Oliver Tuna Kurtz, 2016. "Local e-government and user satisfaction with city portals – the citizens’ service preference perspective," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 13(3), pages 265-287, October.
  116. Gerrit Anton De Waal & Paul Knott, 2019. "Npd Tools, Thoroughness And Performance In Small Firms," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(06), pages 1-26, August.
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