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Mapping the critical links between organizational culture and TQM/Six Sigma practices

Listed author(s):
  • Zu, Xingxing
  • Robbins, Tina L.
  • Fredendall, Lawrence D.
Registered author(s):

    This study investigates how organizational culture influences the implementation of different practices incorporated in the recent Six Sigma approach as well as those associated with traditional total quality management (TQM). We employed the competing values framework to capture the underlying value orientations of organizational culture. Using survey data collected from 226 US manufacturing plants, the relationships between four culture types and 10 TQM/Six Sigma practices were examined via the structural equation modeling technique. The results reveal the differential effects of the culture types on the implementation of TQM/Six Sigma practices. The implications of the links between different cultures and different TQM/Six Sigma practices are discussed. While the relationship between TQM practices and culture has been the subject of prior research, this is the first look at the relationship between organizational culture and a comprehensive set of quality management practices including the new Six Sigma practices. The understanding of the advantage of each culture type should help managers achieve effective implementation of TQM/Six Sigma practices from a holistic perspective of both quality management and culture.

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    Article provided by Elsevier in its journal International Journal of Production Economics.

    Volume (Year): 123 (2010)
    Issue (Month): 1 (January)
    Pages: 86-106

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    Handle: RePEc:eee:proeco:v:123:y:2010:i:1:p:86-106
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    7. Ouchi, William, 1981. "Theory Z: How American business can meet the Japanese challenge," Business Horizons, Elsevier, vol. 24(6), pages 82-83.
    8. Robinson, Carol J. & Malhotra, Manoj K., 2005. "Defining the concept of supply chain quality management and its relevance to academic and industrial practice," International Journal of Production Economics, Elsevier, vol. 96(3), pages 315-337, June.
    9. Kevin B. Hendricks & Vinod R. Singhal, 1997. "Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards," Management Science, INFORMS, vol. 43(9), pages 1258-1274, September.
    10. Henri, Jean-Francois, 2006. "Organizational culture and performance measurement systems," Accounting, Organizations and Society, Elsevier, vol. 31(1), pages 77-103, January.
    11. Khalifa N. Al-khalifa, Elaine M. Aspinwall, 2000. "Using the Competing Values Framework to identify the ideal culture profile for TQM: a UK perspective," International Journal of Manufacturing Technology and Management, Inderscience Enterprises Ltd, vol. 2(1/2/3/4/5), pages 1024-1040.
    12. Kumar, U. Dinesh & Nowicki, David & Ramirez-Marquez, Jose Emmanuel & Verma, Dinesh, 2008. "On the optimal selection of process alternatives in a Six Sigma implementation," International Journal of Production Economics, Elsevier, vol. 111(2), pages 456-467, February.
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