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TQM impact on quality conformance and customer satisfaction: A causal model

  • Forza, Cipriano
  • Filippini, Roberto
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    File URL: http://www.sciencedirect.com/science/article/B6VF8-3V5M33J-1/2/f9ea43f6c27f25f317420cb9d4835827
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    Article provided by Elsevier in its journal International Journal of Production Economics.

    Volume (Year): 55 (1998)
    Issue (Month): 1 (June)
    Pages: 1-20

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    Handle: RePEc:eee:proeco:v:55:y:1998:i:1:p:1-20
    Contact details of provider: Web page: http://www.elsevier.com/locate/ijpe

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    1. דליה גורדון ותמר אליאב, 1992. "משפחות חד הוריות, 1991," Working Papers 539, National Insurance Institute of Israel.
    2. אסתר טולידנו, 1990. "מקבלי דמי אבטלה בשנת 1989," Working Papers 452, National Insurance Institute of Israel.
    3. דליה גורדון ואסתר טולידנו, 1986. "דמי לידה," Working Papers 384, National Insurance Institute of Israel.
    4. Ebrahimpour, Maling & Johnson, Jean L., 1992. "Quality, vendor evaluation and organizational performance: A comparison of U.S. and Japanese firms," Journal of Business Research, Elsevier, vol. 25(2), pages 129-142, September.
    5. אסתר טולידנו, 1988. "מקבלי דמי אבטלה בשנת 1987," Working Papers 374, National Insurance Institute of Israel.
    6. תמר אליאב ולאה ענבר, 1992. "גמלאות אמהות 1990/91," Working Papers 519, National Insurance Institute of Israel.
    7. אסתר טולידנו, 1992. "מקבלי דמי אבטלה בשנת 1991," Working Papers 563, National Insurance Institute of Israel.
    8. מחקר - ביטוח לאומי, 1990. "גיליון 35 - תש"נ, יוני 1990," Working Papers 1126, National Insurance Institute of Israel.
    9. רבקה פריאור, 1990. "מקבלי דמי פגיעה, 1988," Working Papers 553, National Insurance Institute of Israel.
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