TQM impact on quality conformance and customer satisfaction: A causal model
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- דליה גורדון ואסתר טולידנו, 1986. "דמי לידה," Working Papers 384, National Insurance Institute of Israel.
- אסתר טולידנו, 1988. "מקבלי דמי אבטלה בשנת 1987," Working Papers 374, National Insurance Institute of Israel.
- אסתר טולידנו, 1990. "מקבלי דמי אבטלה בשנת 1989," Working Papers 452, National Insurance Institute of Israel.
- מחקר - ביטוח לאומי, 1990. "גיליון 35 - תש"נ, יוני 1990," Working Papers 1126, National Insurance Institute of Israel.
- דליה גורדון ותמר אליאב, 1992. "משפחות חד הוריות, 1991," Working Papers 539, National Insurance Institute of Israel.
- תמר אליאב ולאה ענבר, 1992. "גמלאות אמהות 1990/91," Working Papers 519, National Insurance Institute of Israel.
- אסתר טולידנו, 1992. "מקבלי דמי אבטלה בשנת 1991," Working Papers 563, National Insurance Institute of Israel.
- Ebrahimpour, Maling & Johnson, Jean L., 1992. "Quality, vendor evaluation and organizational performance: A comparison of U.S. and Japanese firms," Journal of Business Research, Elsevier, vol. 25(2), pages 129-142, September.
- רבקה פריאור, 1990. "מקבלי דמי פגיעה, 1988," Working Papers 553, National Insurance Institute of Israel.
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