IDEAS home Printed from
   My bibliography  Save this article

Research Note ---A Model of Conflict, Leadership, and Performance in Virtual Teams


  • Robin L. Wakefield

    () (Hankamer School of Business, Baylor University, Waco, Texas 76798)

  • Dorothy E. Leidner

    () (Hankamer School of Business, Baylor University, Waco, Texas 76798)

  • Gary Garrison

    () (Jack C. Massey Graduate School of Business, Belmont University, 1900 Belmont Boulevard, Nashville, Tennessee 37212)


Organizations in many different industries employ virtual teams in a variety of contexts, including research and development, customer support, software development, and product design. Many virtual teams are geographically and culturally dispersed in order to facilitate around-the-clock work and to allow the most qualified individuals to be assigned to a project team. As such dispersion increases, virtual teams tend to experience greater and more diverse conflict compared to co-located teams. Since the dynamics of virtual team leadership are not yet well understood, research that examines how team leaders alleviate threats to team cohesion and provide strategies for conflict resolution makes significant contributions to the literature. Our study uses a survey-based methodology to examine the perceptions of 159 virtual team members employed by a large U.S. telecommunications corporation and five Korean firms involved in construction, finance, business consulting, sales, and distribution. The study integrates the dynamic model of conflict in distributed teams with the behavioral complexity in leadership theory to investigate the roles that virtual team leaders must effectively employ to reduce various forms of virtual team conflict. Our findings indicate that communication technologies are effective in reducing task conflict; however, the team leader may also mitigate task conflict by assuming the role of monitor. Likewise, process conflict may be abated in the virtual team as the leader performs coordinator activities. An effective virtual team leader exhibits specific roles to manage different types of conflict and the leader's response to conflict plays an important part in virtual team success.

Suggested Citation

  • Robin L. Wakefield & Dorothy E. Leidner & Gary Garrison, 2008. "Research Note ---A Model of Conflict, Leadership, and Performance in Virtual Teams," Information Systems Research, INFORMS, vol. 19(4), pages 434-455, December.
  • Handle: RePEc:inm:orisre:v:19:y:2008:i:4:p:434-455

    Download full text from publisher

    File URL:
    Download Restriction: no


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. repec:eee:ijoais:v:13:y:2012:i:3:p:248-262 is not listed on IDEAS
    2. repec:eee:jobhdp:v:144:y:2018:i:c:p:145-170 is not listed on IDEAS


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orisre:v:19:y:2008:i:4:p:434-455. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Mirko Janc). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.