IDEAS home Printed from https://ideas.repec.org/a/inm/ororsc/v16y2005i1p19-32.html
   My bibliography  Save this article

Identification in Face-to-Face, Hybrid, and Pure Virtual Teams: Untangling the Contradictions

Author

Listed:
  • C. Marlene Fiol

    (Business School, University of Colorado at Denver, Campus Box 165, P.O. Box 173364, Denver, Colorado 80217-3364)

  • Edward J. O'Connor

    (Business School, University of Colorado at Denver, Campus Box 165, P.O. Box 173364, Denver, Colorado 80217-3364)

Abstract

Identification is a person's sense of belonging with a social category. Identification in virtual organizational teams is thought to be especially desirable because it provides the glue that can promote group cohesion despite the relative lack of face-to-face interaction. Though research on virtual teams is exploding, it has not systematically identified the antecedents or moderators of the process by which identification develops, leaving a number of gaps and apparent contradictions. The purpose of this paper is to begin to untangle the contradictions and address some of the gaps by tracing the mechanisms and moderating processes through which identification develops in hybrid and pure virtual settings, and the ways that these processes differ from face-to-face settings.

Suggested Citation

  • C. Marlene Fiol & Edward J. O'Connor, 2005. "Identification in Face-to-Face, Hybrid, and Pure Virtual Teams: Untangling the Contradictions," Organization Science, INFORMS, vol. 16(1), pages 19-32, February.
    • Handle: RePEc:inm:ororsc:v:16:y:2005:i:1:p:19-32
    DOI: 10.1287/orsc.1040.0101
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/orsc.1040.0101
    Download Restriction: no
    File URL: https://libkey.io/10.1287/orsc.1040.0101?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Richard L. Daft & Robert H. Lengel, 1986. "Organizational Information Requirements, Media Richness and Structural Design," Management Science, INFORMS, vol. 32(5), pages 554-571, May.
    2. Kiesler, Sara & Sproull, Lee, 1992. "Group decision making and communication technology," Organizational Behavior and Human Decision Processes, Elsevier, vol. 52(1), pages 96-123, June.
    3. C. Marlene Fiol, 2002. "Capitalizing on Paradox: The Role of Language in Transforming Organizational Identities," Organization Science, INFORMS, vol. 13(6), pages 653-666, December.
    4. Sherry M.B. Thatcher & Karen A. Jehn & Elaine Zanutto, 2003. "Cracks in Diversity Research: The Effects of Diversity Faultlines on Conflict and Performance," Group Decision and Negotiation, Springer, vol. 12(3), pages 217-241, May.
    5. Gerardine DeSanctis & Marshall Scott Poole, 1994. "Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory," Organization Science, INFORMS, vol. 5(2), pages 121-147, May.
    6. Joseph B. Walther, 1995. "Relational Aspects of Computer-Mediated Communication: Experimental Observations over Time," Organization Science, INFORMS, vol. 6(2), pages 186-203, April.
    7. Pamela J. Hinds & Diane E. Bailey, 2003. "Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams," Organization Science, INFORMS, vol. 14(6), pages 615-632, December.
    8. Catherine Durnell Cramton, 2001. "The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration," Organization Science, INFORMS, vol. 12(3), pages 346-371, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jackowska, Marta & Lauring, Jakob, 2021. "What are the effects of working away from the workplace compared to using technology while being at the workplace? Assessing work context and personal context in a global virtual setting," Journal of International Management, Elsevier, vol. 27(1).
    2. Sebastian Spaeth & Georg von Krogh & Fang He, 2015. "Research Note —Perceived Firm Attributes and Intrinsic Motivation in Sponsored Open Source Software Projects," Information Systems Research, INFORMS, vol. 26(1), pages 224-237, March.
    3. Sumita Raghuram & Philipp Tuertscher & Raghu Garud, 2010. "Research Note ---Mapping the Field of Virtual Work: A Cocitation Analysis," Information Systems Research, INFORMS, vol. 21(4), pages 983-999, December.
    4. Belbaly Aissa, Nassim & Gurău, Călin & Psychogios, Alexandros & Somsing, Autcharaporn, 2022. "Transactional memory systems in virtual teams: Communication antecedents and the impact of TMS components on creative processes and outcomes," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    5. Aparna Joshi & Mila B. Lazarova & Hui Liao, 2009. "Getting Everyone on Board: The Role of Inspirational Leadership in Geographically Dispersed Teams," Organization Science, INFORMS, vol. 20(1), pages 240-252, February.
    6. Eric Overby, 2008. "Process Virtualization Theory and the Impact of Information Technology," Organization Science, INFORMS, vol. 19(2), pages 277-291, April.
    7. Ford, Robert C. & Piccolo, Ronald F. & Ford, Loren R., 2017. "Strategies for building effective virtual teams: Trust is key," Business Horizons, Elsevier, vol. 60(1), pages 25-34.
    8. Raymond F. Zammuto & Terri L. Griffith & Ann Majchrzak & Deborah J. Dougherty & Samer Faraj, 2007. "Information Technology and the Changing Fabric of Organization," Organization Science, INFORMS, vol. 18(5), pages 749-762, October.
    9. Vahtera, Pekka & Buckley, Peter & Aliyev, Murod, 2017. "Affective conflict and identification of knowledge sources in MNE teams," International Business Review, Elsevier, vol. 26(5), pages 881-895.
    10. Michael Boyer O'Leary & Mark Mortensen, 2010. "Go (Con)figure: Subgroups, Imbalance, and Isolates in Geographically Dispersed Teams," Organization Science, INFORMS, vol. 21(1), pages 115-131, February.
    11. Ma, Danni & Fee, Anthony & Grabowski, Simone & Scerri, Moira, 2022. "Dual Organizational Identification in Multinational Enterprises and Interpersonal Horizontal Knowledge Sharing: A Conceptual Model," Journal of International Management, Elsevier, vol. 28(1).
    12. Vahtera, Pekka & Buckley, Peter J. & Aliyev, Murod & Clegg, Jeremy & Cross, Adam R., 2017. "Influence of Social Identity on Negative Perceptions in Global Virtual Teams," Journal of International Management, Elsevier, vol. 23(4), pages 367-381.
    13. Xusen Cheng & Guopeng Yin & Aida Azadegan & Gwendolyn Kolfschoten, 2016. "Trust Evolvement in Hybrid Team Collaboration: A Longitudinal Case Study," Group Decision and Negotiation, Springer, vol. 25(2), pages 267-288, March.
    14. Mark Dodgson & David M. Gann & Nelson Phillips, 2013. "Organizational Learning and the Technology of Foolishness: The Case of Virtual Worlds at IBM," Organization Science, INFORMS, vol. 24(5), pages 1358-1376, October.
    15. Robin L. Wakefield & Dorothy E. Leidner & Gary Garrison, 2008. "Research Note ---A Model of Conflict, Leadership, and Performance in Virtual Teams," Information Systems Research, INFORMS, vol. 19(4), pages 434-455, December.
    16. repec:hal:journl:hal-04669731 is not listed on IDEAS
    17. Lynne J. Millward & S. Alexander Haslam & Tom Postmes, 2007. "Putting Employees in Their Place: The Impact of Hot Desking on Organizational and Team Identification," Organization Science, INFORMS, vol. 18(4), pages 547-559, August.
    18. Müller, Lea S. & Reiners, Sebastian & Becker, Jörg & Hertel, Guido, 2023. "Long-term effects of COVID-19 on work routines and organizational culture – A case study within higher education’s administration," Journal of Business Research, Elsevier, vol. 163(C).
    19. Ning Nan & Erik W. Johnston & Judith S. Olson, 2008. "Unintended consequences of collocation: using agent-based modeling to untangle effects of communication delay and in-group favor," Computational and Mathematical Organization Theory, Springer, vol. 14(2), pages 57-83, June.
    20. Jeremy S. Wolter & J. Joseph Cronin, 2016. "Re-conceptualizing cognitive and affective customer–company identification: the role of self-motives and different customer-based outcomes," Journal of the Academy of Marketing Science, Springer, vol. 44(3), pages 397-413, May.
    21. Juan Pablo Soto & Aurora Vizcaíno & Mario Piattini, 2017. "Fostering Knowledge Reuse in Communities of Practice by Using a Trust Model and Agents," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 16(05), pages 1409-1439, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sumita Raghuram & Philipp Tuertscher & Raghu Garud, 2010. "Research Note ---Mapping the Field of Virtual Work: A Cocitation Analysis," Information Systems Research, INFORMS, vol. 21(4), pages 983-999, December.
    2. Kieran Mathieson, 2007. "Towards a Design Science of Ethical Decision Support," Journal of Business Ethics, Springer, vol. 76(3), pages 269-292, December.
    3. Cristina B. Gibson & Jennifer L. Gibbs & Taryn L. Stanko & Paul Tesluk & Susan G. Cohen, 2011. "Including the “I” in Virtuality and Modern Job Design: Extending the Job Characteristics Model to Include the Moderating Effect of Individual Experiences of Electronic Dependence and Copresence," Organization Science, INFORMS, vol. 22(6), pages 1481-1499, December.
    4. Ann Majchrzak & Arvind Malhotra & Richard John, 2005. "Perceived Individual Collaboration Know-How Development Through Information Technology–Enabled Contextualization: Evidence from Distributed Teams," Information Systems Research, INFORMS, vol. 16(1), pages 9-27, March.
    5. Rockmann, Kevin W. & Northcraft, Gregory B., 2008. "To be or not to be trusted: The influence of media richness on defection and deception," Organizational Behavior and Human Decision Processes, Elsevier, vol. 107(2), pages 106-122, November.
    6. Ofir Turel & Catherine E. Connelly, 2012. "Team Spirit: The Influence of Psychological Collectivism on the Usage of E-Collaboration Tools," Group Decision and Negotiation, Springer, vol. 21(5), pages 703-725, September.
    7. Anca Metiu, 2006. "Owning the Code: Status Closure in Distributed Groups," Organization Science, INFORMS, vol. 17(4), pages 418-435, August.
    8. Pamela J. Hinds & Mark Mortensen, 2005. "Understanding Conflict in Geographically Distributed Teams: The Moderating Effects of Shared Identity, Shared Context, and Spontaneous Communication," Organization Science, INFORMS, vol. 16(3), pages 290-307, June.
    9. Laura Dabbish & Robert Kraut, 2008. "Research Note ---Awareness Displays and Social Motivation for Coordinating Communication," Information Systems Research, INFORMS, vol. 19(2), pages 221-238, June.
    10. Meissner, Jens O., 2005. "Relationship Quality in the Context of Computer-Mediated Communication - A social constructionist approach," Working papers 2005/15, Faculty of Business and Economics - University of Basel.
    11. Matt Beane & Wanda J. Orlikowski, 2015. "What Difference Does a Robot Make? The Material Enactment of Distributed Coordination," Organization Science, INFORMS, vol. 26(6), pages 1553-1573, December.
    12. Raymond F. Zammuto & Terri L. Griffith & Ann Majchrzak & Deborah J. Dougherty & Samer Faraj, 2007. "Information Technology and the Changing Fabric of Organization," Organization Science, INFORMS, vol. 18(5), pages 749-762, October.
    13. Sidhu, Jatinder S. & Volberda, Henk W., 2011. "Coordination of globally distributed teams: A co-evolution perspective on offshoring," International Business Review, Elsevier, vol. 20(3), pages 278-290, June.
    14. Anne-Laure Fayard & Anca Metiu, 2014. "The Role of Writing in Distributed Collaboration," Organization Science, INFORMS, vol. 25(5), pages 1391-1413, October.
    15. van Fenema, P.C. & Qureshi, S., 2004. "A Phenomenological Exploration of Adaptation in a Polycontextual Work Environment," ERIM Report Series Research in Management ERS-2004-061-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    16. Hill, N. Sharon & Bartol, Kathryn M. & Tesluk, Paul E. & Langa, Gosia A., 2009. "Organizational context and face-to-face interaction: Influences on the development of trust and collaborative behaviors in computer-mediated groups," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(2), pages 187-201, March.
    17. Mark Mortensen, 2014. "Constructing the Team: The Antecedents and Effects of Membership Model Divergence," Organization Science, INFORMS, vol. 25(3), pages 909-931, June.
    18. Cheshin, Arik & Rafaeli, Anat & Bos, Nathan, 2011. "Anger and happiness in virtual teams: Emotional influences of text and behavior on others' affect in the absence of non-verbal cues," Organizational Behavior and Human Decision Processes, Elsevier, vol. 116(1), pages 2-16, September.
    19. Viju Raghupathi & Raquel Benbunan-Fich, 2020. "A Social Capital Perspective on Computer-Mediated Group Communication and Performance: An Empirical Study," Group Decision and Negotiation, Springer, vol. 29(4), pages 747-801, August.
    20. Kurtzberg, Terri R. & Naquin, Charles E. & Belkin, Liuba Y., 2005. "Electronic performance appraisals: The effects of e-mail communication on peer ratings in actual and simulated environments," Organizational Behavior and Human Decision Processes, Elsevier, vol. 98(2), pages 216-226, November.

    More about this item

    Keywords

    virtual teams; identification development;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:ororsc:v:16:y:2005:i:1:p:19-32. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.