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Strategies for building effective virtual teams: Trust is key

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  • Ford, Robert C.
  • Piccolo, Ronald F.
  • Ford, Loren R.

Abstract

The impressive growth in web-mediated organizational relationships has created an escalating interest in how to manage virtual teams successfully. As organizations increasingly expect their managers to lead employees in these online groupings, it becomes imperative to identify and train them in the skills to do this effectively. The purpose of this article is to organize and present strategies that organizations have found successful in helping their managers lead virtual teams. While all successful managers must ensure that they have provided the basic organizational support for their employees, especially effective leaders also ensure they build trustworthy relationships. Thus, we emphasize how each strategy contributes to building and sustaining a climate of trust in virtual teams.

Suggested Citation

  • Ford, Robert C. & Piccolo, Ronald F. & Ford, Loren R., 2017. "Strategies for building effective virtual teams: Trust is key," Business Horizons, Elsevier, vol. 60(1), pages 25-34.
    • Handle: RePEc:eee:bushor:v:60:y:2017:i:1:p:25-34
    DOI: 10.1016/j.bushor.2016.08.009
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    References listed on IDEAS

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    1. Kayworth, Timothy & Leidner, Dorothy, 2000. "The global virtual manager: a prescription for success," European Management Journal, Elsevier, vol. 18(2), pages 183-194, April.
    2. C. Marlene Fiol & Edward J. O'Connor, 2005. "Identification in Face-to-Face, Hybrid, and Pure Virtual Teams: Untangling the Contradictions," Organization Science, INFORMS, vol. 16(1), pages 19-32, February.
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    Cited by:

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    2. Linden, Erik, 2021. "Pandemics and environmental shocks: What aviation managers should learn from COVID-19 for long-term planning," Journal of Air Transport Management, Elsevier, vol. 90(C).
    3. Super, Janice Francis, 2020. "Building innovative teams: Leadership strategies across the various stages of team development," Business Horizons, Elsevier, vol. 63(4), pages 553-563.
    4. Carradini, Stephen & Getchell, Kristen & Cardon, Peter & Fleischmann, Carolin & Aritz, Jolanta & Stapp, James, 2024. "Evidence-based recommendations for recorded-meetings policies," Business Horizons, Elsevier, vol. 67(1), pages 83-92.
    5. Shahper Richter & Alexander Richter, 2020. "Digital Nomads," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(1), pages 77-81, February.
    6. Xusen Cheng & Ying Bao & Xiaodan Yu & Yuanyanhang Shen, 2021. "Trust and Group Efficiency in Multinational Virtual Team Collaboration: A Longitudinal Study," Group Decision and Negotiation, Springer, vol. 30(3), pages 529-551, June.

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