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Fostering Knowledge Reuse in Communities of Practice by Using a Trust Model and Agents

Author

Listed:
  • Juan Pablo Soto

    (Universidad de Sonora, Department of Mathematics, Hermosillo, México)

  • Aurora Vizcaíno

    (#x2020;Universidad de Castilla – La Mancha, ALARCOS Research Group, Ciudad Real, Spain)

  • Mario Piattini

    (#x2020;Universidad de Castilla – La Mancha, ALARCOS Research Group, Ciudad Real, Spain)

Abstract

Currently, knowledge management is a key issue for companies as it gives them a competitive advantage. A Community of Practice (CoP) is a means to encourage employees to manage knowledge and enables them to exchange knowledge and experience. Members of these communities, however, are often geographically distributed. This hinders the development of feelings of trust between their members, which limits knowledge reuse. Our proposal seeks to minimize the effect of lack of trust between CoP members, thereby fostering the exchange of knowledge. To achieve this goal, we propose a trust model to calculate trust among CoP members, along with a multi-agent architecture to automatically manage the trust model in a CoP. The agents calculate a trust value in each situation, taking the user’s profile into account. We also present a tool that recommends sources of knowledge and documents that are trustworthy.

Suggested Citation

  • Juan Pablo Soto & Aurora Vizcaíno & Mario Piattini, 2017. "Fostering Knowledge Reuse in Communities of Practice by Using a Trust Model and Agents," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 16(05), pages 1409-1439, September.
    • Handle: RePEc:wsi:ijitdm:v:16:y:2017:i:05:n:s0219622015500182
    DOI: 10.1142/S0219622015500182
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    References listed on IDEAS

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