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Putting Employees in Their Place: The Impact of Hot Desking on Organizational and Team Identification

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  • Lynne J. Millward

    (Department of Psychology, School of Human Sciences, University of Surrey, Guildford GU2 7HX, United Kingdom)

  • S. Alexander Haslam

    (School of Psychology, University of Exeter, Perry Road, Exeter, Devon EX4 4QG, United Kingdom)

  • Tom Postmes

    (School of Psychology, University of Exeter, Perry Road, Exeter, Devon EX4 4QG, United Kingdom)

Abstract

A study of employees in the finance industry tested the propositions (a) that work team identity is more salient than organizational identity when desks are assigned, whereas organizational identity is more salient when they are not; and (b) that this is partly because physical arrangements have a significant bearing on the way in which employees engage with the organization as well as who they are most likely to engage with (i.e., impacting on the type and focus of organizational participation). The study measured levels of work team and organizational identity in matched samples of employees ( N=142 ) assigned to desks and not assigned (i.e., hot desked ), as well as their perceptions of the use, importance, and effectiveness of electronic and face-to-face communication as indicators of different types of organizational participation. Results support the hypotheses. The perceived value of electronic communication also accounted for significant variance in organizational identification for all employees. Findings point to a number of practical implications relating to the use of hot desking in the workplace.

Suggested Citation

  • Lynne J. Millward & S. Alexander Haslam & Tom Postmes, 2007. "Putting Employees in Their Place: The Impact of Hot Desking on Organizational and Team Identification," Organization Science, INFORMS, vol. 18(4), pages 547-559, August.
    • Handle: RePEc:inm:ororsc:v:18:y:2007:i:4:p:547-559
    DOI: 10.1287/orsc.1070.0265
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    References listed on IDEAS

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    3. Yoko E. Fukumura & Julie McLaughlin Gray & Gale M. Lucas & Burcin Becerik-Gerber & Shawn C. Roll, 2021. "Worker Perspectives on Incorporating Artificial Intelligence into Office Workspaces: Implications for the Future of Office Work," IJERPH, MDPI, vol. 18(4), pages 1-15, February.
    4. Jaap W. Ouwerkerk & Jos Bartels, 2022. "Is Anyone Else Feeling Completely Nonessential? Meaningful Work, Identification, Job Insecurity, and Online Organizational Behavior during a Lockdown in The Netherlands," IJERPH, MDPI, vol. 19(3), pages 1-20, January.
    5. Liao, Jenny & O'Brien, Anne T. & Jimmieson, Nerina L. & Restubog, Simon Lloyd D., 2015. "Predicting transactive memory system in multidisciplinary teams: The interplay between team and professional identities," Journal of Business Research, Elsevier, vol. 68(5), pages 965-977.
    6. Maira Worek & Barbara Covarrubias Venegas & Sonja Thury, 2019. "Mind Your Space! Desk Sharing Working Environments and Employee Commitment in Austria," European Journal of Business Science and Technology, Mendel University in Brno, Faculty of Business and Economics, vol. 5(1), pages 83-97.
    7. Disney, Tom & Warwick, Lisa & Ferguson, Harry & Leigh, Jadwiga & Cooner, Tarsem Singh & Beddoe, Liz & Jones, Phil & Osborne, Tess, 2019. "“Isn't it funny the children that are further away we don't think about as much?”: Using GPS to explore the mobilities and geographies of social work and child protection practice," Children and Youth Services Review, Elsevier, vol. 100(C), pages 39-49.
    8. Ge, Jiaqi & Polhill, J. Gareth & Craig, Tony P., 2018. "Too much of a good thing? Using a spatial agent-based model to evaluate “unconventional” workplace sharing programmes," Journal of Transport Geography, Elsevier, vol. 69(C), pages 83-97.
    9. Lô, Amadou & Fatien Diochon, Pauline, 2019. "Unsilencing power dynamics within third spaces. The case of Renault’s Fab Lab," Scandinavian Journal of Management, Elsevier, vol. 35(2).
    10. Aimée A. Kane, 2010. "Unlocking Knowledge Transfer Potential: Knowledge Demonstrability and Superordinate Social Identity," Organization Science, INFORMS, vol. 21(3), pages 643-660, June.

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