Springer
Service Business
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Current editor: S.M. Lee
Current editor: J. Millet Roig
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registered editor(s): Shen-Ming Lee
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2009, Volume 3, Issue 4
- 311-318 Competitive dynamics and business models in service business: a promising research subject
by Ángeles Montoro-Sánchez - 319-339 Systematic performance differences across the manufacturing-service continuum
by Richard Reed & Susan Storrud-Barnes - 341-358 The role of change management in implementing the offshore outsourcing business model: a processual view
by T. Ramanathan - 359-372 Luxury without guilt: service innovation in the all-inclusive hotel industry
by Thierry Rayna & Ludmila Striukova - 373-394 Determinants of R&D collaboration of service firms
by C. Un & Ana Romero-Martínez & Ángeles Montoro-Sánchez - 395-413 Improving the effectiveness of academic-business models: an analysis of obstacles in R&D activities in service industries
by Eva Mora-Valentín & Marta Ortiz-de-Urbina-Criado
2009, Volume 3, Issue 3
- 211-227 Cost of small business banking: a New Zealand study
by Stuart Locke & Zachariah Boulanaour - 229-257 Multi-item models for evaluating managerial and organizational resources in service firms
by Sonia Cruz-Ros - 259-273 Strategic partnerships and the internationalisation process of software SMEs
by Aileen Kennedy & Kathy Keeney - 275-292 Constructing a relationship-based brand equity model
by Chao-Hung Wang & Li-Chang Hsu & Shyh-Rong Fang - 293-307 Airline customer satisfaction and loyalty: impact of in-flight service quality
by Myungsook An & Yonghwi Noh - 309-309 Cost of small business banking: a New Zealand study
by Stuart Locke & Zakaria Boulanouar
2009, Volume 3, Issue 2
- 117-130 Comparison of customer response models
by David Olson & Qing Cao & Ching Gu & Donhee Lee - 131-147 ICT introduction in the city councils. A regional analysis
by Alicia Llorca & Laura Fernández-Durán & Gislaine Souza Rech - 149-171 Finding critical success factors for virtual community marketing
by Sang Kim & Kyung Yang & Jae Kim - 173-187 Higher educational services exports: sources of growth of Asian students in US and UK
by Doren Chadee & Vikash Naidoo - 189-207 Searching for e-mentoring practices for SME staff development
by Irja Leppisaari & Marja-Liisa Tenhunen - 209-209 D. E. Garner, D. L. McKee and Y. A. McKee, Accounting and the Global Economy after Sarbanes-Oxley
by David Smith
2009, Volume 3, Issue 1
- 1-13 Entrepreneurial orientation and the performance of service business
by Sang Lee & Seongbae Lim - 15-30 Toward a relational perspective of franchising chains
by Luis Castro & João Mota & Sandra Marnoto - 31-50 Modeling extended manufacturing processes with service-oriented entities
by Rubén Franco & Ángel Ortiz Bas & Francisco Lario Esteban - 51-61 User generated content: the use of blogs for tourism organisations and tourism consumers
by Gary Akehurst - 63-83 Impact of the Internet on interorganizational relationships
by Silvana Trimi & Silvana Faja & Shanggeun Rhee - 85-100 Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index
by Mário Raposo & Helena Alves & Paulo Duarte - 101-115 The effect of knowledge complexity on the performance of franchise systems in the service industries: an empirical study
by Beatriz Minguela-Rata & José López-Sánchez & M. Rodríguez-Benavides
2008, Volume 2, Issue 4
- 271-273 ICT for small and medium enterprises
by Silvana Trimi - 275-286 Successful implementation of ERP systems in small businesses: a case study in Korea
by Choong Lee & Hong-Hee Lee & Moonsik Kang - 287-301 ASP effects in the small-sized enterprise: the case of the Bizmeka service from Korea Telecom
by Hwanyoung Kim & Sunran Jeon & Jongheon Kim - 303-319 eBusiness applications in SMEs of Italian industrial districts: the textile and wood/furniture cases
by Raffaello Balocco & Matteo Conforti Andreoni & Andrea Rangone - 321-334 Strategic implications of the open-market paradigm under digital convergence: the case of small business C2C
by Sunran Jeon & So Park & L. Digman - 335-345 Web 2.0 and opportunities for small businesses
by Sang-Heui Lee & David DeWester & So Park - 347-358 Ubiquitous computing and its effects on small businesses
by Sang Lee & Sang-hyun Park & Seong Yoon & Taewon Hwang
2008, Volume 2, Issue 3
- 167-185 Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study
by David Urbano & Desislava Yordanova - 187-202 The tourism SMEs in the global value chains: the case of Andalusia
by Joaquín Guzmán & Pilar Moreno & Pilar Tejada - 203-218 Tracking the relationship between environmental management and financial performance in the service industry
by Marilyn Lucas & Matthew Wilson - 219-232 Modeling and forecasting tourism demand: the case of flows from Mainland China to Taiwan
by Luiz Moutinho & K.-H. Huarng & Tiffany Yu & C.-Y. Chen - 233-248 Location strategies of multiunit service businesses: spatial differentiation and agglomeration among hamburger restaurants in Paris, 1984–2004
by Sébastien Liarte & Bernard Forgues - 249-265 Determinants of retail bank choice in Nigeria: a focus on gender-based choice decisions
by Ogenyi Omar - 267-269 Call for papers: special issue: new business models and competitive dynamics
by Angeles Montoro-Sánchez
2008, Volume 2, Issue 2
- 83-98 Development of a technological competition model in the presence of network effects from the modified law of Metcalfe
by José López-Sánchez & José Arroyo-Barrigüete & Domingo Ribeiro - 99-107 Services, growth poles and advanced economies
by David McKee - 109-126 Technology strategy and performance: a study of information technology service providers from selected Asian countries
by Doren Chadee & Billy Pang - 127-145 Fighting off the big guys: comparing competitive retail services strategies in industrialized and developing world settings
by Bruce Klemz & Christo Boshoff & Noxolo-Eileen Mazibuko - 147-152 My life as a service-worker
by Lew Perren & Geoff Stevens - 153-165 Waiting for service: modelling the effectiveness of service interventions
by Ken Butcher & Asad Kayani
2008, Volume 2, Issue 1
- 1-15 What do we really know about services?
by Gary Akehurst - 17-32 Partnerships in the provision of services by multi-agencies: four dimensions of service leadership and service quality
by Colin Armistead & Paul Pettigrew - 33-45 Discovering the “customer annoyance iceberg” through evidence controlling
by Bernd Stauss & Wolfgang Seidel - 47-63 Complaint management and the role of the chief executive
by Melissa Cunliffe & Robert Johnston - 65-81 Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale
by Klaus Schoefer & Adamantios Diamantopoulos
2007, Volume 1, Issue 4
- 257-274 Diversity and business performance: 50 years of research
by Carlos De Abreu Dos Reis & Miguel Sastre Castillo & Salvador Roig Dobón - 275-293 Integrating public service and marketing differentiation: an analysis of the American Express Corporation’s “Charge Against Hunger” promotion program
by Richard Nelson & Ali Kanso & Steven Levitt - 295-316 Olfaction and the retail environment: examining the influence of ambient scent
by Philippa Ward & Barry Davies & Dion Kooijman - 317-331 Strategic supply chain choices for multi-channel Internet retailers
by Richard Metters & Steve Walton
2007, Volume 1, Issue 3
- 181-193 Data mining in business services
by David L. Olson - 195-210 The erosion of pioneer advantage in the European mobile telecommunications industry
by Zulima Fernández & Belén Usero - 211-232 Strangers in the night: speeddating, CCI and service businesses
by Steve Baron & Anthony Patterson & Kim Harris & Julia Hodgson - 233-245 The benefits of e-business adoption: an empirical study of Swedish SMEs
by Hooshang Beheshti & Esmail Salehi-Sangari - 247-256 Franchise failure: a reassessment of the Bates (1995) results
by Gary Castrogiovanni & Robert Justis
2007, Volume 1, Issue 2
- 93-117 The dynamics and evolution of the service marketing literature: 1993–2003
by Olivier Furrer & Pierre Sollberger - 119-139 Service value chains and effects of scale
by Bart Nooteboom - 141-158 Customer interaction in environmental innovation: the case of cloth diaper laundering
by Jesús Brío & Esteban Fernández & Beatriz Junquera - 159-175 Can economic bonus programs jeopardize service relationships?
by Thorsten Hennig-Thurau & Michael Paul - 177-179 L. Heracleous, J. Wirts, N. Pangarkar: Flying high in a competitive industry
by Anne Davey
2007, Volume 1, Issue 1
- 1-5 The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal
by Sang Lee & Domingo Ribeiro & David Olson & Salvador Roig - 7-23 Services and innovation systems: European models of Technology Centres
by Francisco Mas-Verdú - 25-40 Longitudinal measurement in organisational transformation: a case of a Dutch Flex Company
by Ton Wiele - 41-62 Factors influencing suppliers’ participation in private electronic markets
by Sang Lee & Seong-bae Lim - 63-78 The business-to-business relationship dimensions in financial services markets
by João Proença & Luís Castro - 79-91 International sourcing of services: the “Homeshoring” alternative
by Dustin Crane & Jim Stachura & Sheila Dalmat & Kathryn King-Metters & Rich Metters