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The impact of internal social responsibility on service employees' job satisfaction and organizational engagement

Author

Listed:
  • Loan Thi-Hong Van

    (Ho Chi Minh City Open University)

  • Le Dang Lang

    (Ho Chi Minh City Open University)

  • Trong Liem-Phuoc Ngo

    (Ho Chi Minh City Open University)

  • João Ferreira

    (Universidade da Beira Interior & NECE-Research Unit in Business Sciences
    QUT Australian Centre for Entrepreneurship Research)

Abstract

This study investigates the influence of internal corporate social responsibility (iCSR) aspects on employees' job satisfaction and organizational engagement through the lenses of social identity and social exchange theories. Based on a survey collected from 368 employees in 25 banks in Vietnam, the findings show the importance of each iCSR aspect in driving employee job satisfaction and organizational engagement. Job satisfaction is also found to be an antecedent of organizational engagement. The result adds a profound understanding of iCSR to the existing literature and helps bank managers have appropriate solutions to strengthen their employees' job satisfaction and organizational engagement.

Suggested Citation

  • Loan Thi-Hong Van & Le Dang Lang & Trong Liem-Phuoc Ngo & João Ferreira, 2024. "The impact of internal social responsibility on service employees' job satisfaction and organizational engagement," Service Business, Springer;Pan-Pacific Business Association, vol. 18(1), pages 101-131, March.
    • Handle: RePEc:spr:svcbiz:v:18:y:2024:i:1:d:10.1007_s11628-024-00555-1
    DOI: 10.1007/s11628-024-00555-1
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    References listed on IDEAS

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