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Content
2026, Volume 92, Issue C
- S0969698926000317 FOMO-driven binge-scrolling and eudaimonic wellbeing
by Zeba, Farrah & Hollebeek, Linda D. & Kesharwani, Ankit & Shaheen, Musarrat & Arvola, René
- S0969698926000366 How AI involvement affects curiosity and content engagement in AI-generated advertisements
by Kim, Songmee & Cho, Erin
- S0969698926000391 Who considers, who owns? Multi-study evidence on the behavioral process of cryptocurrency adoption in the United States
by Fitz, Erin B. & Saunders, Kyle L.
- S0969698926000445 Vlogs as retail touchpoints to influence consumer interest: A mixed-method approach combining SEM, fsQCA, and LDA topic modeling
by Wei, Yijing & Yi, Jisu & Kim, Heejin
- S0969698926000512 Vector-based Retail Gravitation and store survival: Evidence from São Paulo pharmacies
by Xavier Uchida, Felipe Augusto & Almeida de Magalhães Cipparrone, Flávio
- S0969698926000536 Is gamification always beneficial? Exploring non-monotonic consumer motivation and progress framing in gamified loyalty programs
by Hwang, Jiyoung & Choi, Laee
- S0969698926000548 When ‘Pay Later’ means ‘Pay Now’: How deferred payment options shape choice
by Kumari, Pritam & Tripathi, Sanjeev
- S0969698926000561 Neuroadaptive retailing: Integrating multisensory biometrics and predictive emotion modelling to decode consumer immersion in hybrid shopping environments
by Qiao, Xiaolong & Wang, Laibin & Zain, Muhammad
- S0969698926000573 Service over self: A dyadic perspective on customer stewardship control in frontline service encounters
by Mushtaq, Rashid & Singh, Baljeet & Sivakumaran, Bharadhwaj
- S0969698926000585 The tyranny of choice: Unpacking the dual nature of channel decision autonomy in shaping consumer stickiness and costly switching in omnichannel retail
by Wang, Wenqi & Hua, Haiyan & Zeng, Luanyi & Wang, Hong
- S0969698926000597 Digital nudging and eco-friendly Choices: A cross-national study on sustainable consumer behavior in mobility-as-a-service (MaaS) platforms
by Bao, Chan
- S0969698926000603 Mindful travel in the digital age: How immersive technology transforms value-driven well-being into brand evangelism
by Mansoor, Mahnaz & Alibrahim, Ibrahim A. & Khan, Tariq Iqbal & Ali, Muhammad
- S0969698926000627 Exploring intention to drone food delivery: A unified model of UTAUT2, risk and consumer innovativeness
by Wu, Haoyang & Zhang, Zhenghan & Guo, Yuntao & Li, Xinghua
- S0969698926000639 Mapping cross-platform personalization: How path configurations impact ad effectiveness
by Zhao, Wenjing & Chang, Yaping & Yan, Jun & Chai, Shaowei
- S0969698926000640 Should AI express emotion? Mitigating the negative effect of AI emotional expression on usage intention
by Zhang, Nan & Mou, Yupeng & Ding, Zhihua & Huang, Jing
- S0969698926000652 Quiet luxury and minimalist values: Longitudinal evidence on sustainable luxury consumption
by Nguyen, Khanh Huy & Trinh, An Khang & Tran, Mai Dong
- S0969698926000664 Predicting the unpredictable: How behavioral predictability displays enhance service quality perceptions through cognitive ease
by Zhang, Liangbo & Zhang, Linjian & Zeng, Yiqiu & Niu, Xiaoxiao
- S0969698926000676 When taste meets color: How spicy food consumption influences consumers’ preferences for high-saturation visuals
by Lei, Shuyu & Du, Jiangang
- S0969698926000743 Should AI disclose diagnostic uncertainty? Understanding consumer responses through the lens of information diagnosticity
by Niu, Wanshu & Fang, Jing & Zhang, Wuke
- S0969698926000755 The relational power of friendly AI shopping assistants: A serial mediation model of sense of care, reliance, and stickiness intention
by Choi, Woojin
- S0969698926000767 Explainable fake review detection: A hybrid deep learning model for E-commerce platforms to enhance customer trust
by Jakhar, Abhishek & Indian, Ajay
- S0969698926000779 Motives for online order tracking and customer behavior during the waiting period
by Watkins, Alison & Morgan, Carter & Ozkul, Seckin & Trocchia, Philip
- S0969698926000780 The effects of coupon redemption on customer lifetime value and spillovers
by Tsujikawa, Rin & Nakano, Ryoya & Hoshino, Takahiro
- S0969698926000792 A multi-study examination of gamers’ switching intention and behavior from pirated to authentic video games: Moral cleansing and push-pull-mooring
by Wang, Houcai & Tang, Zhenya Robin & Amin, M.A. Shariful
- S0969698926000809 The packaging redesign modernisation dilemma: The relationship with familiarity, likeability, and its effect on purchase intent
by Caruso, William & Romaniuk, Jenni & Page, Bill & Anesbury, Zachary William & Saeed, Rashid & Williams, John
- S0969698926000810 Content is king: How content characteristics of short-video advertising drive advertising performance
by Li, Jingpeng & Shen, Qinchang & Fong, Max Kei Yin & Wang, Mingyang & Bie, Yongyue
- S0969698926000822 AI-chatbots’ positive emotional expression may backfire: A perspective of emotional intensity
by Wu, Hao & Li, Guoxin
- S0969698926000834 AI-enabled complaint handling and customer recommendation: A quasi-experimental difference-in-differences (DiD) perspective
by Alyahya, Mansour & Agag, Gomaa & Abdelwahab, Mohamed
- S0969698926000846 Are frictionless experiences always beneficial? Customer loyalty consequences of Single Sign-On (SSO) onboarding
by Lim, Hakyung & Jin, Seungwook
- S0969698926000858 The selling-oriented versus customer-oriented retail chatbot and effects on customer satisfaction
by Söderlund, Magnus & Andersson, Meriem Moutawakil
- S0969698926000871 Revisiting customer loyalty in the digital age: How loyalty enhances sales performance through high-quality reviews
by Du, Zhanhe & Xiao, Ziwei & Xiong, Chenhui & Wei, Zelong & Shi, Chencheng & Liao, Xiuwu
- S0969698926000883 Reshaping electronic word-of-mouth and commitment to second-hand high-end fashion with blockchain-enabled sustainability information: Comparing Vietnam and France
by Nguyen, Khoi Minh & Nguyen, Van Anh & Nguyen, Chau Ho Diem & Huynh, Trang Thao & Dung, Tran Phuong & Quach, An & Nguyen, Ngan Thanh
- S0969698926000895 Designing persuasive chatbots: Cross-market evidence on cognitive and affective pathways in AI-mediated retail interactions
by Yang, Gang & Du, Qiushi & Cai, Wanhaun & Fang, Ying & Agag, Gomaa
- S0969698926000901 Unity of knowledge and action: exploring how hotel low-carbon message framing and policy narrative attributes affect consumer low-carbon behavior
by Jiao, Niantao & Zhang, Jiahao
- S0969698926000913 Exploring the process of consumer empowerment: The role of perceived control in consumer power
by Akhavannasab, Sanam & Roschk, Holger
- S0969698926000925 Humans vs. AI in social science research: Rivals or allies in understanding consumers?
by PelegrÃn-Borondo, Jorge & Olarte-Pascual, Cristina & GarcÃa-Milon, Alba & Martinez-de-Pison, Francisco Javier
- S0969698926000937 More flexible or more rigid? A study on the double-edged sword effect of Gen AI usage dependence on employees’ emotional labor
by Yunxia, Shi & Zhenpeng, Guo & Hui, An & Bu, Zhang & Lingling, Yu
- S0969698926000949 Framing the attitude-behavior gap as structural disconnection: A dual-level diagnostic of customer experience quality
by Goto, Hikaru
- S0969698926000950 How ‘Dark Triad’ traits shape online rating behaviour: The moderating role of psychological need satisfaction
by Guo, Jingjing & Meng, Yi & Wang, Shasha & Mortimer, Gary
- S0969698926000962 When influencers make us feel better: How upward comparison emotions shape well-being?
by Li, Kerong & Aw, Eugene Cheng-Xi & Tan, Garry Wei-Han & Ki, Chung-Wha (Chloe)
- S0969698926000974 Structural drivers of sales in omnichannel retailing
by Lim, Boram & Kim, Taewan & Kim, Dongyoup & Chiu, Yihan
- S0969698926000986 Not all AI failures are equal: How failure type and user relationship norms shape retention in healthcare chatbots
by Jin, Yan & Peng, He & Sun, Zhuo & Zhang, Xiao Han & Zhang, DanDan & Zhang, Jin
- S0969698926000998 Influence of technological integration and design aesthetics on consumer engagement in digital marketing campaigns
by Lin, Wang & Luo, Jiaxin
- S0969698926001001 AI vs. human models in fashion brand advertising: A schema theoretical perspective on consumer responses
by Kim, Sanghee
- S0969698926001013 “Heart it or cart it†: The mere placement effect and its impact on purchase likelihood
by Sekhri, Sukriti & Tripathi, Sanjeev
- S0969698926001025 The dual-path impact of early check-in convenience on traveler value: A contextualized study based on spatial-temporal behavioral intentions
by Li, Linming & Huang, Song
- S0969698926001037 When parents become guests and staff become guardians: A dual-path mechanism model
by Wang, Hao & Moyle, Brent & Lee, Timothy J.
- S0969698926001049 Unpacking the “uncertainty-revelation†mechanism: How consumer innovativeness motivation and sensation seeking drive blind box consumption intentions
by Chang, Yi-Wei
- S0969698926001050 Development of a mobile application for shelf planogram control using artificial intelligence
by Tanrikulu, Medya & Corum, Adnan
- S0969698926001062 From technological signal to behavioral response: Unraveling the influence of blockchain traceability labels in fresh e-commerce
by Mei, Yi & Deng, Nianqi
- S0969698926001074 Process reveal or product display? The impact of product presentation strategy on consumer engagement in short-video marketing
by Yang, Qiang & Han, Qianqian & Zhang, Tianze & Lin, Yanqing
- S0969698926001086 Returns foresight: Explainable machine-learning models to predict and reduce product return propensity in omnichannel apparel retail
by Chen, Xiao & Haron, Muhammad & Sultan, Mammadova simuzar
- S0969698926001098 When consistency signals distinctiveness: How univalent reviews elevate perceived uniqueness and purchase of plant-based meat alternatives
by Pham, Hoa Thi & Dang, Duong Anh & Nguyen, Trang Phuong Ngoc
- S0969698926001104 Why a human image is better than a human illustration in social media advertising
by Elmashhara, Maher Georges & Salgado Pinto, Sofia & Nabih, Yasmine & Rocha, Leonor do Nascimento
- S0969698926001116 Does consistency matter? The role of signal congruence in driving purchase on peer-to-peer platform
by Shi, Yanan
- S0969698926001128 Facing sustainability: How visible facial recognition authentication spurs green consumption via self-enhancement
by Huang, Zixuan & Wang, Liang & Law, Rob & Qi, Xiaoxiao
- S0969698926001141 Gamified loyalty programs in online grocery retail: A mixed-methods investigation of consumer engagement and behaviour
by Qing, Lingli & Deng, Guili & Zhang, Zenglu & Mai, Shunhao
- S0969698926001153 Dual impact of live-streaming e-commerce on non-live sales: Evidence from Douyin
by Wang, Xiaoyi & Chen, Zikun
- S0969698926001165 Virtual advocates for sustainability: How influencer type and message congruence shape consumer responses in emerging markets
by Elkashif, Mennatallah & Bakr, Yousra & Taher, Ahmed
- S0969698926001189 Corrigendum to “AI vs. human models in luxury and fast-fashion brand advertising on social media: A schema-theoretical perspective on consumer skepticism†[92 (2026) 104820]
by Kim, Sanghee
- S0969698926001190 The symphony of service: How consumers evaluate multi-stakeholder travel contexts
by Orzan, Mihai & Krishen, Anjala S. & Petrescu, Maria & Gironda, John & Lee, Michael T. & Raschke, Robyn L.
- S0969698926001207 “They deserve it†vs. “That's Cruel†: Consumer responses to service-delivery robot abuse
by Zourrig, Haithem & Lamei, Pezhman & El Hedhli, Kamel
- S0969698926001219 Wise sage or goofy performer: The double-edged sword effect of chatbots using Chinese Xiehouyu on prosocial consumer behavior
by Chen, Jialiang & Wang, Siqin & Ke, Wenxin
- S0969698926001220 When the self meets the machine: Self-Schemas, symbolic fit, and engagement in AI–human service systems
by Anagha, R.B. & Sreejesh, S. & Sankaranarayanan, Venkataraman
- S0969698926001232 The impact of social exclusion types on consumers’ green product purchase intentions
by Gao, Jian & Tang, Liyu & Zhang, Rui
- S0969698926001244 The effort heuristic in the generative age: Why consumers aesthetically appreciate AI art but refuse to pay
by Hu, Hai-hua & Xu, Yijia & Hong, Jiarui & Chen, Sitong & Hou, Xinyang & Su, Jiayu & Tao, Jingjing
- S0969698926001256 When AI advice backfires: Field experimental evidence on personalization, intrusiveness, and purchase behavior
by Zobair, Alwia Saeed Osman & Kodai, Zainab Mohammed Osman & Almansour, Mohammed Abdulaziz & Mohammed, Salwa Dirar Awad & Agag, Gomaa & Alipour, Osman
- S0969698926001268 Conversational service interactions in omnichannel luxury furniture retail: Insights from a longitudinal case study
by Savelli, Elisabetta & Vella, Ilaria
- S0969698926001281 Will sustainable energy consumption be sustained? Unveiling environmental concern as a catalyst for green energy gratification: An integrated application of SEM and fsQCA
by Desai, Rajesh & Raval, Avani
- S0969698926001293 When “nonsense†makes sense: Effects of non-informational speech by virtual streamers in livestream commerce
by Huo, Jiale & Wang, Runnan & Yang, Qiang
- S0969698926001311 Drivers and outcomes of customer engagement in livestreaming commerce
by Hameed, Irfan & Khan, Kamran & Waqas, Muhammad & Ekinci, Yuksel & Jiamin, Gao
- S0969698926001323 When fast is not always better: How temporal metaphors shape continuous watching in live-streaming commerce
by Yuan, Yanzhe & Surachartkumtonkun, Jiraporn & Shao, Wei & Maseeh, Haroon Iqbal & Zhang, Yaning
- S0969698926001335 Relationship orientation Vs functional cues- a mixed methods study of the factors determining private label brand preferences
by Balasubramanian, Nataraj & Sudha, Srinivasan & Pushparaj, Nancyprabha
- S0969698926001347 Omni-channel grocery forecasting: Channel differences in forecastability and predictive signals
by Lim, Boram & Cavieres, Sofia & Han, Wen Jing & Lee, Hyeong-Tak (Tak)
- S0969698926001360 From virtual to real: How live-streaming scenario and linguistic style drive travel intention in TEcLS
by Yang, Shuqian & Luo, Biao
- S0969698926001372 The effect of green advertising appeals and consumer identity on purchase intention: The moderating role of corporate social responsibility perception
by Fang, Xiaoxin & Zhu, Zhenzhong & Li, Wenxue & Liu, Fu
- S0969698926001384 Voice image meets communication style: How audio-visual congruence shapes satisfaction with voice assistants
by Kang, Weiyao & Yang, Guangmei & Shao, Bingjia
- S0969698926001396 LDA-SEM-fsQCA analysis of AI digital human anchor traits on consumers’ purchase intention in agricultural e-commerce: A mixed-methods study
by Wen, Jinpeng & Li, Xiaohua & Wan, Hejia & Yang, Guanren & Cui, Xiaorong
- S0969698926001402 When health warnings backfire: The inverse effect on fast food consumption under different framings
by Chen, Xiyu & Yang, Xi & Wang, Xiaoxuan & Jiang, Yushi & Yu, Xintao
- S0969698926001414 Complexity masks your secrets: Secrecy salience drives consumer preference for complex product packaging
by Liu, Gus Guanrong & Shen, Daren & Chen, Siyun
- S0969698926001438 Augmented reality and consumer well-being in retailing: A SEM–ANN analysis
by Foroughi, Behzad & Ghobakhloo, Morteza & Hsu, Hsuan
- S0969698926001451 Age cues in advertisement: How regulatory orientation shaping consumer preference
by Zhao, Yuxuan & Wang, Tianran & Fan, Xiucheng
- S0969698926001475 Macroeconomic psychology and green consumption: The influence of consumer confidence
by Ma, Qinhai & Yao, Liang & Wang, ShiYing
- S0969698926001529 Anthropomorphic AI in retail: Machine, assistant, or coworker?
by Park, Jungkun & Chen, Yuhsuan & Kim, Minsoo
- S096969892600055X The voice or the script? Unlocking AI agent persuasion through modality and mental imagery
by Nguyen, Mai & Barari, Mojita & Zhang, Yunen
- S096969892600086X Beyond the top hits: How generative AI recommendations reshape consumer choice in music streaming services
by Shim, Hyeonyeong & Kim, Dongyeon
- S096969892600113X The influence of social crowding on consumers’ product tactile information preference: The mediating role of self-threat
by Zhang, Xiaofei & Cui, Yaqi & Li, Jiamin
- S096969892600127X Investigating the dynamic impact of customer traffic on sales performance: An empirical study of livestream e-commerce
by Liang, Xuedong & Liang, Zhentang & Zhao, Yunying & Luo, Peng
- S096969892600130X Luxury resale and brand equity: Motivation-based value appraisals and first-hand benchmarks
by Zhang, Qian & Kim, Dongyoup & Kim, Dong Soo
- S096969892600144X Winning hearts or backfiring? The double-edged sword effect of over-service on customer positive experience
by Xie, Peng & Ma, Lu & Wei, Ye
2026, Volume 91, Issue C
- S0969698925005004 How chatbot anthropomorphism shapes customer purchase decisions: Evidence from a field experiment on a cosmetic E-commerce retailer
by Igarashi, Mirai & Onishi, Hiroshi & Sakai, Osamu & Hasegawa, Shohei
- S0969698926000019 Indulgent or self-controlled? How streamer characteristics and health-threat message framing drive purchase intentions
by Yuan, Yanzhe & Surachartkumtonkun, Jiraporn & Shao, Wei & Maseeh, Haroon Iqbal & Zhang, Yaning
- S0969698926000020 The asymmetric impact of air pollution on livestream E-commerce sales
by Hu, Jin & Wu, Kaiya & Huang, Minmin & Irfan, Muhammad & Hu, Mingjun
- S0969698926000044 Engaging with intelligence: AIMA scale for artificial intelligence marketing activities in E-commerce
by Kukreti, Rajat & Yadav, Mayank
- S0969698926000056 Human familiarity meets machine intelligence: Evidence from experimental studies of generative AI and Financial Performance in U.K. retail
by Metwally, Abdelmoneim Bahyeldin Mohamed & Al-Maghzom, Abdullah & Shabeeb Ali, Mohamed Ali & El-Halaby, Sherif
- S0969698926000081 When algorithms meet ethics: Mapping consumer moral responses to AI versus human marketing practices
by Gegen, Tana & Chai, Junwu & Chen, Wenlin & Wauk, Gladys
- S0969698926000093 The role of streetscape quality in coffee shop location shifts: A case study of the Hongdae retail district in Seoul
by Hwang, Gyuna & Park, Jina
- S0969698926000202 Decoding the drivers of consumer engagement and purchase intentions in live streaming by foreign ambassadors: A two-phased SEM-ANN approach
by Han, Zhao & Meng, Yuan & Zhang, Hongnai
- S0969698926000214 From consolidation to fragmentation: How removing shipping thresholds reshapes purchase behaviour
by Sun, Weilu & Zhang, Yimeng & Bie, Yongyue & Guo, Qiang
- S0969698926000226 Effect of servicescape on employee loyalty and customer satisfaction in a public sector bank
by Sahoo, Debajani & Shrivastava, Ome Naraian & Mishra, Abhishek
- S0969698926000238 Unveiling the augmented human agent: How communication style mitigates the heuristic barriers of human-AI collaboration in online customer service encounters
by Kissoon, Atish & Fu, Shixuan & Yan, Xiangbin
- S0969698926000251 Strap it up! Decoding shared electric bike users’ helmet use behavior through a social ecological lens: A configurational approach
by Tang, Zhenya Robin & Dong, Xueyan & Tian, Yuxin & Hao, Jianliang & Zhou, Yang
- S0969698926000263 Crafting the customer e-journey: The role of digital anticipation nudges in a seamless delivery experience and actual purchasing behavior online
by Woimant, Antonin & Steils, Nadia & Collin-Lachaud, Isabelle
- S0969698926000275 The impact of collaboration unexpectedness on consumer curiosity through schema incongruity
by Wu, Peixuan & Pang, Shuo & Jiang, Yushi
- S0969698926000287 The paradox of emotional intelligence: How resource scarcity and emotion regulation facilitate consumer fraud
by Li, Guocheng & Xie, Shengcheng & Huang, Hongyu & Wang, Kai
- S0969698926000299 The influence of virtual anchor language styles on consumer purchase intentions:The role of psychological vigilance and cultural endorsements
by Huo, Hong & Zhao, Jiayuan & Zhou, Jiamin
- S0969698926000305 When access creates threat: Core customers’ responses to in-house rental services
by Kim, Eunji & Baek, Eunsoo
- S0969698926000329 Forming purchase intention from the metaverse to the real world: A mixed-method study on metaverse experiential consumption values in digital fashion
by Rungruangjit, Warinrampai & Mongkol, Kulachet & Charoenpornpanichkul, Kitti
- S0969698926000330 Unlocking the power of artificial intelligence in customer relationship management: a comprehensive analysis of critical success factors
by Ledro, Cristina & Nosella, Anna & Dalla Pozza, Ilaria
- S0969698926000354 Corrigendum to “When algorithms meet ethics: Mapping consumer moral responses to AI versus human marketing practices†[J. Retailing Consum. Serv. 91 (2026) 104729]
by Gegen, Tana & Chai, Junwu & Chen, Wenlin & Wauk, Gladys
- S0969698926000378 Conspicuous vs. inconspicuous travel consumption displays on social media: Emotional arousal through self-evaluation maintenance lens
by Wang, Hao & Lee, Timothy J. & Sean Hyun, Sunghyup
- S0969698926000408 Co-created value in live-streaming commerce: Conceptualization, measurement and validation
by Azad Moghddam, Hamed & Mortimer, Gary
- S0969698926000421 How to promote reusable express packaging: Shaping consumer conversion behavior by adapting habitus
by Yang, Jiahui & Cai, Li & Li, Xiaona
- S0969698926000433 Unpacking live streaming addiction: The perspective of self-presentation
by Song, Xiaofei & Liu, Xiaohui & Zheng, Shiying & Xu, Wen
- S0969698926000457 Virtual or human, male or female? exploring the gender effect of virtual influencers on consumers’ purchase intentions for emerging brands
by Liu, Teng & Xue, Shenyuan & Zhang, Kexin & Wu, Cisheng
- S0969698926000469 Digital visibility, physical obscurity: Uncovering the location strategies of ghost kitchens in platform urbanism
by Deng, Weipeng & Tang, Yihong & Liu, Yaxin & Yang, Tianren
- S0969698926000470 Face meets machine: How price promotions shape consumer preference for virtual assistants (VAs) vs. human in luxury retail
by Zhang, Xiaoping & Su, Linlin
- S0969698926000482 Selling virtual fashion in the metaverse: Behavioral evidence from blockchain transactions
by Perez, Charles & Sokolova, Karina & Pradines-Jobet, Florian
- S0969698926000494 Beyond the code: How algorithmic creativity enhances tolerance to recommendation bias?
by Liu, Manzhi & Wang, Lijing
- S0969698926000500 Communal vs. exchange appeals: Relationality framing as a strategy to discourage platform bypassing
by Sajid, Muhammed & Surira, Mukul Dev & Vasil, Muhammad
- S0969698926000524 Falsity images also have real benefits? The impact of AI-generated advertisements' visual styles and reach methods on consumer consultation intentions
by Qin, Meilian & Jiang, Kan & Bao, Xiaoning
- S096969892600007X RFID in smart retailing: The roles of shopping experience, technostress, and disconfirmation sensitivity in driving repurchase intention
by Le-Hoang, Phuong Viet & Loi, Nguyen Tan
- S096969892600010X Innovation perceptions and retailer trust: Bridging brand management and channel management
by Varrier, Harikumar B. & Thomas, Joffi & Purani, Keyoor & Kumar, Deepak S.
- S096969892600024X Turning buzz into behavior: Shopping companions as buffers against ambivalence in novelty marketing
by Bi, Hanwen & Huang, Yi & Hu, Xinye & Pan, Yu
- S096969892600038X Interactive effects of reminder methods and E-shopping types on consumers' timely parcel pickup intention in self-collection service contexts
by Zhang, Yu & Liang, Ping
- S096969892600041X The influence mechanism of appeal strategy and verbal anthropomorphism in robotic notifications on consumers’ timely parcel pickup intention in self-collection services
by Zhang, Yu & Liang, Ping
2026, Volume 90, Issue C
- S0969698925003662 Advanced shelf space allocation in brick-and-mortar stores: A multi-population differential evolution approach for high-impact planogram design
by Yu, Xiaomo & Tang, Ling & Mie, Jie & Liu, Jiajia & Long, Long
- S0969698925003807 The new frontier of customer understanding: Financial satisfaction and AutoML in banking
by Alonso Dos Santos, Manuel & Zarco-Fernández, Carmen & Liébana-Cabanillas, Francisco
- S0969698925004199 GETUSP: Goal-oriented topic modeling framework for unique selling point discovery
by Park, Saeran & Lee, Sangmin & Lee, Jiyoon & Ma, Minjeong & Kim, Joonghoon & Kim, Younsun & Kang, Pilsung
- S0969698925004266 How multi-domain innovation influences consumer decisions in retail context: The mediating role of perceived brand resilience and its boundaries
by Han, Jie & Xin, Tengqi & Sun, Liangping & Liu, Yaoyao
- S0969698925004291 Is entering the low-end market better? The implication of managing out-of-season product with pricing strategies
by Hengyu, Li & Jiahe, Man & Tana, Gegen & Junwu, Chai
- S0969698925004308 Visual fidelity and price transparency in luxury-brand NFTs: Impacts on consumer authenticity perceptions and purchase intentions in metaverse retailing
by Liu, Guanglu
- S0969698925004333 From incident to impact: Examining consumer resistance to electric vehicles using event systems theory and risk amplification
by Tang, Zhenya & Dong, Xueyan & Tian, Yuxin & Hao, Jianliang & Zhou, Yang
- S0969698925004345 An innovation resistance theory perspective on augmented reality in retail: The moderating role of culture in active and passive resistance
by Maduku, Daniel K. & Mxinwa, Joyce I.
- S0969698925004370 Retailer blockchain adoption with strategic consumers facing counterfeit entry
by Huang, Yuhan & Chen, Jing & Yang, Hui & Sun, Fei
- S0969698925004394 Reconciling consumer intuition and machine: Algorithmic intuition conflict and the design of Consumer–AI collaboration
by Sreejesh, S & Singha, Souvik
- S0969698925004400 Hybrid analytical approach to understanding male consumer behavior: Integrating PLS-SEM, ANN, and sentiment analysis in the context of green grooming products
by Sonkar, Shatabdi & Singh, Pragya & Wannow, Stefanie
- S0969698925004412 Turning the “virtual†into the “actual†: the role of perceived marketplace influence in transforming platform affordances into green logistics behaviour
by Cai, Lanhui & Luo, Wenhao & Fang, Mingjie & Wang, Xueqin
- S0969698925004424 The role of scent congruence with luxury brand image in consumers’ emotions, memory, and brand resonance: A mixed-methods approach using EEG and quantitative analyses
by Kim, Sanghee & Chang, Hyo Jung (Julie) & Ortiz, Bengie L. & Chong, Jo Woon
- S0969698925004436 Exploring passenger perceptions of services and sustainability via online review analytics for airport assessing and diagnosing
by Hsiao, Yu-Hsiang & Li, Bing-Xun
- S0969698925004448 Exploring psychological dependency on romantic companion robots in the single economy: Implications for digital intimacy and consumer services
by Bao, Qian & Xie, Guanhong & Yao, Yuan
- S0969698925004527 Doing good but feeling bad: How checkout donation requests might backfire for retailers by eliciting negative emotional and cognitive consumer response
by Zou, Ying & Matthews, David & Rao Hill, Sally & Hoffmann, Arvid O.I.
- S0969698925004539 Mirroring desire: Narcissism, psychological ownership, and purchase intentions for self-replicated sex robots
by Mahimkar, Amit
- S0969698925004540 Beyond technology: The dual role of AI and narratives in driving ESG performance in China's retail industry
by Mu, Tian tian & Shan, Qiaojuan & Zhu, Guangyu & Xu, Yang & Agag, Gomaa & Alipour, Osman
- S0969698925004552 The effect of cross-gender endorsement in live streaming:the moderating role of sexually related products
by Mo, Shuwei & Yang, Yixing
- S0969698925004564 A dual-orientation framework integrating explicit and silent information for Mobile game improvement and publicity: An asymmetry and term-level CR analysis based on online reviews
by Liu, Yanze & You, Tian-Hui & Cao, Bing-Bing & Zou, Junrong
- S0969698925004606 Men can be green! Resource concern explains gender differences in green consumption
by An, Xin-Ru & Li, Ai-Mei & Liu, Nan & Zhang, Jin & Gao, Ying
- S0969698925004618 Pricing and financing strategies for start-ups’ innovative product: Dynamic game analysis based on consumer value co-creation
by Zhang, Jing & Wang, Junli & Palangkaraya, Alfons & Feng, Zhangwei & Gao, Tie
- S0969698925004631 The interaction effect of virtual streamer anthropomorphism and price expectation discrepancy on purchase intention: The mediating role of inferred intentions
by Li, Ji & Li, Yuanhui & Wang, Xuan
- S0969698925004643 Display advertising or social media post? The impact of endorsement execution form on the effectiveness of virtual influencers’ advertising endorsements
by Li, Yan & Xiang, Xiaofang & Wu, Ruijuan
- S0969698925004655 The double-edged sword of incentivized referral: How invitation mechanisms undermine engagement in PDT-OBCs
by Liu, Hongde & Wang, Taiming & Xiao, Yue & Pan, Gaojie
- S0969698925004667 How digital efforts build equity: Moderating role of brand type, familiarity, and consumer green consciousness in the fashion sector
by Lo, Fang-Yi & Haq, Muhammad Dliya'ul & Wu, Meng-Hsuan & Liu, Matthew Ting Chi
- S0969698925004679 When should sellers offer rebates for consumer reviews
by Xiao, Lei & Dong, Ruixiao
- S0969698925004680 The influence of reward qualifying conditions on participation in online referral programs
by Zhang, Jian & Lu, Qing & Zhang, Li & Harness, David
- S0969698925004692 Skincare satisfaction goes green? A comparative textual analysis of vegan and conventional product reviews
by Park, In-Hyoung & Suk, Jaehye & Kim, Hayoung & Kang, Seunghyun & Chung, Jae-Eun
- S0969698925004709 Disentangling the interplay between customer orientation and innovation. A qualitative study from small independent retailers
by Castaldo, Sandro & Mantovani, Alice & Penco, Lara
- S0969698925004710 Integrating customer actions into aspect-based service quality evaluation: A text mining framework
by Kim, Minjun & Maeng, Kyuho & Ryu, Do-Hyeon
- S0969698925004722 When reality meets intelligence: Integrating ARIx attributes with spatial immersion, self-brand connection, and aesthetic experience to influence retail brand equity
by Arya, Vikas
- S0969698925004734 Collaborative filtering or content-based recommendation? The effects of digital platform recommendation type on consumer's intention
by Li, Feng & Liu, SiTong & Wang, Huanzhang
- S0969698925004746 Fashion retailing and consumers in the digital age: E-semiotics and the Co-creation of luxury brand narratives on instagram
by Naeem, Muhammad
- S0969698925004758 Can AI make us less green? Insights from four experiments on digital speed, time perception, and sustainable consumption
by Wang, Han & Jiang, Songyu & Li, Xuming & Alipour, Osman & Agag, Gomaa
- S0969698925004771 Viewing inside or outside? The effect of internal detail views of food on consumer trust and purchase intention
by Wang, Xingyuan & Xu, Zhiying
- S0969698925004783 When help feels creepy: A MOA model of AI smart-retail adoption via perceived intrusiveness and the moderating role of trust in AI
by Chen, Chih-Jou & Cheng, Julian Ming-Sung
- S0969698925004795 Psychological pathways from fake reviews to consumer switching in e-tailing: a cross-cultural analysis
by Dang-Van, Thac & Doan, Linh T.M. & Huynh, Quintessa
- S0969698925004801 Enhancing perceived legitimacy to increase VR museum revisits: Based on the DAST framework
by Yedi, Wang & Jiaji, Zhu & Qing, Yan
- S0969698925004813 Choosing your companion: How locus of control shapes responses to AI vs. real pets
by Gong, Shuhui
- S0969698925004825 Optimal dynamic regulatory architectures for riders' non-compliant deliveries: A reputation-triggered game analysis
by Li, Hongyong & Qiu, Yuxia & Zhu, Jiantao
- S0969698925004837 Speaking of facts or experiences? The interaction effect between description types of virtual influencers and product types on endorsement effectiveness
by Sun, Yijia & Zheng, Chundong & Ma, Ke
- S0969698925004849 Unpacking private labels: How discount, standard, and premium tiers shape national brand loyalty
by Casteran, Gauthier & Chrysochou, Polymeros
- S0969698925004850 When robots fail: Dual pathways of employee appraisals in hospitality
by Gong, Taeshik & Huang, Yu-Shan (Sandy)
- S0969698925004862 Gender differences in hedonic mobile app stickiness: A multi-group SEM analysis of processing pathways
by Meena, Rahul & Sarabhai, Samar
- S0969698925004874 Tied-goods pricing: Consumer decision-making and managerial implications
by Suk, Kwanho
- S0969698925004886 From TikTok to travel: The impact of sport related user-generated short videos on destination brand attitude and purchase intention
by Zhou, Xinxin & Liu, Guanglu
- S0969698925004898 NFT in loyalty programs: customer motivation for reward pursuit
by Telli, Eda & Aydin, Samet
- S0969698925004904 Unveiling the longitudinal influence of augmented reality cosmetic applications on female buying behavior: A cross-lagged panel model analysis
by Pant, Vivek & Yadav, Rajan & Beniwal, Mohit
- S0969698925004916 Parasocial bonds drive brand connection: How listener-host parasocial relationships enhance brand advocacy through emotional investment
by Sun, Xiao & Li, Jing-peng
- S0969698925004928 From emotional arousal to diminished cognitive control: How configurations of beauty streamer characteristics shape consumer impulse buying
by Jiang, Hongbo & Zeng, Jiaming & Cai, Jiewei
- S0969698925004941 Does it matter who owns the AI device? Impact of device ownership on customer dissatisfaction in AI service failure
by Cao, Zhongpeng & Zhao, Liben & Su, Tong
- S0969698925004953 Data-driven agility in the UK retail sector: How SMEs innovate in dynamic environments through experimental evidence
by Aldossary, Mohammed & Agag, Gomaa
- S0969698925004965 Brands cannot own a human celebrity but can own an AI endorser: AI endorsers’ role in shaping consumer self-brand connection
by Wang, Xinran & Wang, Huanzhang
- S0969698925004977 AI-augmented Co-creation via social media posts and consumer identity formation: The interplay of interaction orientation, empowerment, creativity, and willingness
by Peng, Chi-Yao & Haq, Muhammad Dliya'ul
- S0969698925004989 The effect of the form realism of avatars on users’ intention to disclose privacy in online consultation context
by Nie, Xuan & Zhou, Li
- S0969698925004990 When green feels real: The impact of green brand authenticity on consumer green behaviour and eWOM with PLS-SEM, NCA, and fsQCA
by Liao, Xin & Yu, Weiping & Ji, Siyu
- S0969698926000068 How e-commerce adoption reshapes Scandinavian retail organisations: Employment intensity, enterprise density, and labour productivity
by Regasse, Ghita
- S096969892500428X The substantial role of weather data in consumer spending prediction: A robust machine learning assessment
by Gerg, Isaac D. & Tashie, Arik M. & Patanaik, Amiya & Koester, Evan & Gupta, Himanshu & Farnham, David J.
- S096969892500459X Designer-consumer similarity matters: The effect of AI-designed products on purchase intention
by Yang, Zhen & Tian, Allen Ding
- S096969892500462X Can AI streamers drive purchases in food delivery E-commerce live streaming? Evidence from an O2O platform
by Chen, Yuzhou & Zhang, Yulin & Fan, Haowen & Guo, Yiting
- S096969892500476X The interplay of typeface and apology source in shaping sincerity and forgiveness
by Xiang, Ruojia & Park, Hyun Jung
- S096969892500493X Fast thinking, slow shopping: A context-contingent model of impulse buying across retail formats
by Yang, Jhong-Min
2026, Volume 89, Issue PB
- S0969698925003650 Consumer impulse buying behavior in the evolving marketplace: An integrated quantitative and qualitative approach
by Li, Mingchao & Deng, Ruchun
- S0969698925003832 Influencer-dominated or follower-dominated? The influence of virtual community dominance and social media platform service on influencers' well-being
by Sui, Xiaomeng & Liu, Yun & Zhu, Jin & Liu, Chaoyang
- S0969698925003881 The power of language in promotion: Exploring the impact of language style and the moderating role of address forms
by Peng, Siyu & Li, Chenxi & Tu, Xinyi & Fan, Xiucheng
- S0969698925003893 Overlapping letters communicate uniqueness: The impact of textual logo design and consumption occasion on product evaluation
by Yang, Lu & Huang, Yunhui & Rao, Liqin
- S0969698925003911 The effects of Figure–Ground contrast in App icons on consumer responses: The mediating role of perceived safety
by Sun, Xiaohui & Liang, Zhiqi & Zhang, Ning & Yu, Liqin
- S0969698925003935 The positive effects of warning labels: Evidence from healthy food consumption
by Li, Hanxi & Zhang, Sha & Liu, Xia & Zhao, Hong
- S0969698925003947 Matching generative AI word-of-mouth with product type: Impact on consumer adoption and trust
by Ma, Jiaxin & Zhang, Depeng & Chen, Chunfeng & Du, Helen S.
- S0969698925003959 How pre-purchase return tendency shapes planned vs. unplanned returns in livestream commerce
by Zhou, Qishen & Yang, Anton & Xu, Yalan & Zhan, Fangmin
- S0969698925003960 Editorial to the special issue on decoupling and environmental sustainability
by Ryding, Daniella & Lichy, Jessica & Ritch, Elaine & Harris, Lloyd C.
- S0969698925003972 Decoding consumer responses to anthropomorphic products using electroencephalography, skin conductance, and eye-tracking
by Xu, Zhiwei & Liu, Siqi & Zhang, Siyu & Yang, Yaqi
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