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Development of a citizen participation public service innovation model based on smart governance

Author

Listed:
  • Soon Goo Hong

    (International School, Duy Tan University)

  • DonHee Lee

    (Inha University)

Abstract

This study explores an efficient approach to providing customized public services through a smart governance-based public service innovation model (SG-PSIM) that combines intelligent technology and co-creation. Multiple methodological approaches are applied to develop and evaluate the proposed SG-PSIM. Intelligent methodologies that can support the public service policy process are discussed, and the applicability of the SG-PSIM is demonstrated through four case studies. The study results showed that SG-PSIM can effectively collect the opinions of citizens in diverse ways and provide opportunities for citizens to actively participate in the development of public service policies.

Suggested Citation

  • Soon Goo Hong & DonHee Lee, 2023. "Development of a citizen participation public service innovation model based on smart governance," Service Business, Springer;Pan-Pacific Business Association, vol. 17(3), pages 669-694, September.
    • Handle: RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00536-w
    DOI: 10.1007/s11628-023-00536-w
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    References listed on IDEAS

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    1. HeeSoo Chin & Durga Prasad Marasini & DonHee Lee, 2023. "Digital transformation trends in service industries," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 11-36, March.
    2. Jin Sung Rha & Hong-Hee Lee, 2022. "Research trends in digital transformation in the service sector: a review based on network text analysis," Service Business, Springer;Pan-Pacific Business Association, vol. 16(1), pages 77-98, March.
    3. T Ritchey, 2006. "Problem structuring using computer-aided morphological analysis," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(7), pages 792-801, July.
    4. Lee, Sang M. & Lee, DonHee, 2021. "Opportunities and challenges for contactless healthcare services in the post-COVID-19 Era," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    5. Sang M. Lee & DonHee Lee, 2020. "“Untact”: a new customer service strategy in the digital age," Service Business, Springer;Pan-Pacific Business Association, vol. 14(1), pages 1-22, March.
    6. Amjad Iqbal & Rashid Amin & Javed Iqbal & Roobaea Alroobaea & Ahmed Binmahfoudh & Mudassar Hussain, 2022. "Sentiment Analysis of Consumer Reviews Using Deep Learning," Sustainability, MDPI, vol. 14(17), pages 1-19, August.
    7. Kris Hartley, 2023. "Public Perceptions About Smart Cities: Governance and Quality-of-Life in Hong Kong," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 166(3), pages 731-753, April.
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