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Buyer–supplier interactions in business services: variety in relational interfaces

Author

Listed:
  • Cristina Sales Baptista

    (Lisboa University – ISEG)

  • João Mota

    (Lisboa University – ISEG)

  • Jose Novais Santos

    (Lisboa University – ISEG)

Abstract

Business services have become a considerable share of many firms’ external resources. Several service typologies have been proposed. This study explores the underlying dynamic of interaction patterns in business services through the lens of relational interfaces. Five exploratory case studies show the presence of variety in the buyer–supplier interfaces. Thus, the relevance of the interaction patterns to increasing a firm’s productivity or innovativeness may require an assessment of this variety in relational interfaces.

Suggested Citation

  • Cristina Sales Baptista & João Mota & Jose Novais Santos, 2022. "Buyer–supplier interactions in business services: variety in relational interfaces," Service Business, Springer;Pan-Pacific Business Association, vol. 16(3), pages 621-643, September.
    • Handle: RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00494-9
    DOI: 10.1007/s11628-022-00494-9
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    References listed on IDEAS

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    3. Mota, Joao & Santos, Jose Novais, 2021. "Dynamic roles of suppliers in the specification of business services," Technological Forecasting and Social Change, Elsevier, vol. 164(C).
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    5. Jose Novais Santos & João Mota & Cristina Sales Baptista, 2021. "The role of a strategic net in international entrepreneurship: overcoming the liabilities of foreignness and outsidership in the context of the Pharma industry," International Entrepreneurship and Management Journal, Springer, vol. 17(1), pages 63-82, March.
    6. Gallouj, Faïz & Weber, K. Matthias & Stare, Metka & Rubalcaba, Luis, 2015. "The futures of the service economy in Europe: A foresight analysis," Technological Forecasting and Social Change, Elsevier, vol. 94(C), pages 80-96.
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    Cited by:

    1. Mota, Joao & Santos, Jose Novais & Alencar, Raissa, 2023. "Intertwining innovation and business networks for sustainable agricultural systems: A case study of carbon-neutral beef," Technological Forecasting and Social Change, Elsevier, vol. 190(C).

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