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Building social capital and human capital for internationalization: The role of network ties and knowledge resources

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  • Yuliani Suseno

    (Edith Cowan University)

  • Ashly H. Pinnington

    (The British University in Dubai)

Abstract

This study examines the inter-relationships between network ties as social capital and knowledge resources as human capital, in the internationalization of law firms. Using a qualitative case study methodology, this study is based on primary data collected from Australian law firms and corporate client organizations, and compares and contrasts the views of lawyers and clients on building social and human capital. Our study finds that the relative importance of strong ties diminishes as professional services globalize and weak ties become viewed as more prominent for successful internationalization. The main findings indicate three different sets of inter-relationships between social and human capital: complementary, supplementary and compensatory. We discuss the complementary and supplementary effects of strong and weak ties and three different types of knowledge resources (technical, market and client-specific knowledge). We also argue that knowledge resources of technical and market knowledge can compensate network ties in the internationalization of firms. Examining social and human capital between law firms and clients provides important theoretical and practical insights into understanding the internationalization of professional service firms.

Suggested Citation

  • Yuliani Suseno & Ashly H. Pinnington, 2018. "Building social capital and human capital for internationalization: The role of network ties and knowledge resources," Asia Pacific Journal of Management, Springer, vol. 35(4), pages 1081-1106, December.
    • Handle: RePEc:kap:asiapa:v:35:y:2018:i:4:d:10.1007_s10490-017-9541-0
    DOI: 10.1007/s10490-017-9541-0
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    3. Kraus, Patrick & Stokes, Peter & Tarba, Shlomo Y. & Rodgers, Peter & Dekel-Dachs, Ofer & Britzelmaier, Bernd & Moore, Neil, 2022. "The ambidextrous interaction of RBV-KBV and regional social capital and their impact on SME management," Journal of Business Research, Elsevier, vol. 142(C), pages 762-774.

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