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Enhancing performance in small professional firms through vision communication and sharing

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  • Fenwick Jing
  • Gayle Avery
  • Harald Bergsteiner

Abstract

Despite evidence of a positive relationship, vision’s effects on performance are not fully understood, particularly in small professional service settings. This study advances prior research using a multi-stakeholder, multi-measure approach. It reports a positive relationship between vision-communication and -sharing on performance in Australian retail pharmacies using five measures—financial assessments, employee and customer satisfaction, productivity, and staff retention. Organizations whose managers communicate the vision to staff and whose employees share this vision outperform their peers across all business indicators and retain their employees longer. Financial performance and productivity were higher with long-term staff and managers. Copyright Springer Science+Business Media New York 2014

Suggested Citation

  • Fenwick Jing & Gayle Avery & Harald Bergsteiner, 2014. "Enhancing performance in small professional firms through vision communication and sharing," Asia Pacific Journal of Management, Springer, vol. 31(2), pages 599-620, June.
    • Handle: RePEc:kap:asiapa:v:31:y:2014:i:2:p:599-620
    DOI: 10.1007/s10490-013-9345-9
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    3. Cristina López-Duarte & Marta M. Vidal-Suárez & Belén González-Díaz, 2018. "The early adulthood of the Asia Pacific Journal of Management: A literature review 2005–2014," Asia Pacific Journal of Management, Springer, vol. 35(2), pages 313-345, June.
    4. Sooksan Kantabutra, 2020. "Toward an Organizational Theory of Sustainability Vision," Sustainability, MDPI, vol. 12(3), pages 1-26, February.
    5. Li, Siyu & Huo, Baofeng & Wang, Qiang, 2023. "The impact of buyer-supplier communication on performance: A contingency and configuration approach," International Journal of Production Economics, Elsevier, vol. 257(C).
    6. Sooksan Kantabutra, 2023. "What do We Know about Vision? A Sustainability Lens," Sustainability, MDPI, vol. 15(10), pages 1-27, May.
    7. Paul Higgins & Man-fung Lo, 2018. "The strategic and cultural legitimacy of HR professionalization in Hong Kong," Asia Pacific Journal of Management, Springer, vol. 35(4), pages 1139-1160, December.
    8. Suparak Suriyankietkaew & Gayle Avery, 2016. "Sustainable Leadership Practices Driving Financial Performance: Empirical Evidence from Thai SMEs," Sustainability, MDPI, vol. 8(4), pages 1-14, April.

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