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Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal

Author

Listed:
  • Pedro E. Minaya

    (University of Leon)

  • Lucía Avella

    (University of Oviedo)

  • Juan A. Trespalacios

    (University of Oviedo)

Abstract

This study, through a systematic literature review spanning 1990 to 2023, interrogates how servitization, and nowadays digital servitization, enhances manufacturing competitiveness. It introduces the DASOBI (Drivers, Actors, Strategies, Obstacles, Benefits, and Impact) framework for navigating the digital servitization transition, emphasizing strategic adaptability and technological alignment. Analysis of 157 articles reveals a significant increase in research, highlighting digital servitization’s role in competitive enhancement and customer engagement. The DASOBI framework offers manufacturers a novel approach for managing this transition, marking a unique contribution by distilling extensive literature into actionable insights for both theory and practice in the evolving field of digital servitization.

Suggested Citation

  • Pedro E. Minaya & Lucía Avella & Juan A. Trespalacios, 2024. "Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal," Service Business, Springer;Pan-Pacific Business Association, vol. 18(2), pages 193-222, June.
    • Handle: RePEc:spr:svcbiz:v:18:y:2024:i:2:d:10.1007_s11628-024-00559-x
    DOI: 10.1007/s11628-024-00559-x
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    References listed on IDEAS

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