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Content
April 2024, Volume 44, Issue 5-6
- 317-341 Examining the influence of multiple dimensions of authentic dining experiences
by Jong-Hyeong Kim & Hanqun Song - 342-377 Conflict-solving as a mediator between customer incivility and service performance
by Seigyoung Auh & Bulent Menguc & Frauke Mattison Thompson & Aypar Uslu - 378-390 A moderated mediation model of knowledge hiding
by Muhammad Farrukh Moin & Muhamad Khalil Omar & Ahsan Ali & Muhammad Imran Rasheed & Moustafa Abdelmotaleb - 391-411 Work stress, ego depletion, gender and abusive supervision: A self-Regulatory perspective
by Sharjeel Saleem & Muhammad Sajid & Muhammad Arshad & Muhammad Mustafa Raziq & Sadia Shaheen - 412-436 Ebullient supervision and employee life satisfaction: a moderated mediation model
by Qandeel Hassan & Ghulam Abid & Muhammad Ali & Maryam Rehmat & Rabbia Zafar - 437-455 Does awe facilitate conformity in tourism consumption? Evidence from China
by Yan Yang & Jing Hu & FengJie Jing
March 2024, Volume 44, Issue 3-4
- 149-172 The dark side of artificial intelligence in services
by Daniel Belanche & Russell W. Belk & Luis V. Casaló & Carlos Flavián - 173-217 ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce
by Muhammad Waqas Sadiq & Muhammad Waheed Akhtar & Chunhui Huo & Salman Zulfiqar - 218-236 Employee quiet quitting behaviours: conceptualization, measure development, and validation
by Mariam Arif Karrani & Shaker Bani-Melhem & Faridahwati Mohd-Shamsudin - 237-264 Service-oriented high performance human resource practices and proactive work behavior: A moderated mediation model
by Gökhan Kenar & Murat Yeşiltaş - 265-287 How ethical leadership influences knowledge hiding? A sequential mediation model
by Yi Xie & Qinghua Xia & Jianmin Song & Shuchuan Hu & Xiaolong Liu - 288-316 How potential customers perceive companies’ reply to negative reviews?
by Wee-Kheng Tan & Wei-Hung Chen
January 2024, Volume 44, Issue 1-2
- 1-21 Who trusts whom? The case of immigrant service professionals
by Tali Seger-Guttmann & Karin Amit - 22-44 Credit card churning customers, endowed loyalty, and protestant work ethic
by Tiffany S. Legendre & Melissa A. Baker - 45-62 The effect of promotion regulatory focus on service performance
by Jiaqi Yan & Muhammad Ali & Mubbsher Munawar Khan & Syed Hamad Hassan Shah & Atif Saleem Butt - 63-82 Effect of social status signaling in an organic restaurant setting有机餐厅背景下社会地位信号的影响
by EunPyo Hong & Jiseon Ahn - 83-104 The effects of host sincerity on tourists’ perceived destination image
by Lingfei Wu & Babak Taheri & Fevzi Okumus & Suosheng Wang - 105-147 What we know about transformational leadership in tourism and hospitality: a systematic review and future agenda
by Bavik Ali
December 2023, Volume 43, Issue 15-16
- 1055-1082 The dark side of artificial intelligence in higher education
by Stanislav Ivanov - 1083-1116 Systematic literature review and future research directions for service robots in hospitality and tourism industries
by Subhodeep Mukherjee & Manish Mohan Baral & Ramji Nagariya & Chittipaka Venkataiah & U. V. Adinarayana Rao & K. Srinivasa Rao - 1117-1139 Users’ intention to adopt artificial intelligence-based chatbot: a meta-analysis
by Bin Li & Yanhong Chen & Luning Liu & Bowen Zheng - 1140-1172 Metaverse in services marketing: an overview and future research directions
by Dogan Gursoy & Lu Lu & Robin Nunkoo & Demi Deng - 1173-1196 Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
by Jochen Wirtz & Johannes Hofmeister & Patricia Y. P. Chew & Xin (David) Ding - 1197-1227 Service innovation capability: a systematic literature review and research agenda
by Tadhg Blommerde
October 2023, Volume 43, Issue 13-14
- 923-939 Business intelligence and firm performance: a moderated-mediated model
by Amineh A. Khaddam & Amro Alzghoul & Mohammed A. Abusweilem & Fayrouz Abousweilem - 940-961 Revisiting the undeclared service economy as a dual labour market: lessons from a 2019 Eurobarometer survey
by Colin C. Williams & Aysegul Kayaoglu - 962-988 The easier you get it, the less you cherish it? Research on the influence of coupon issuing methods on consumers from the perspective of psychological ownership
by Zhenpeng Yu & Hui Zeng & Liaogang Hao - 989-1009 Patient participation: the impact of diagnosis and individual characteristics
by Mary E. Schramm & Tilottama G. Chowdhury & Myra Odenwaelder & Eunice A. Lisk - 1010-1033 A classification scheme for productivity management in e-commerce services
by Elisa Granha Lira & Noel Torres Júnior & Ricardo Augusto Oliveira Santos - 1034-1054 When perspective-taking fails to inhibit customer aggression toward service employees
by Yongju Kwon & Youjae Yi
September 2023, Volume 43, Issue 11-12
- 785-805 Factors affecting customers’ intention to voice shopping over smart speaker從智慧音箱品質、互補性與隱私風險探討影響智慧音箱使用者語音購物因素
by Chin-Lung Hsu & Judy Chuan-Chuan Lin - 806-826 How should voice assistants be heard? The mitigating effect of verbal and vocal warmth in voice assistant service failure
by Bo Huang & Sylvain Sénécal - 827-853 How satisfactory are empathetic care and robotic assistance in telemedicine services?
by Shilpi Saxena & Anupama Prashar - 854-874 Services purchase from the informal economy using digital platforms
by Ioana Alexandra Horodnic & Colin C. Williams & Andreea Apetrei & Mara Mațcu & Adrian V. Horodnic - 875-895 How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买
by Shuaikang Hao & Ling Huang - 896-922 Introducing a composite measure of trust in financial services
by S. M. A. Moin & James Devlin & Sally McKechnie
July 2023, Volume 43, Issue 9-10
- 579-617 Revisiting a model of customer engagement cycle: a systematic review
by Duc Hoang & Sofia Kousi & Luis F. Martinez & Satish Kumar - 618-641 Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda
by Mohammad Sadegh Eshaghi & Mona Afshardoost & Jana Lay-Hwa Bowden - 642-675 Determinants and consequences of trust in AI-based customer service chatbots
by Ashish Viswanath Prakash & Arun Joshi & Shubhi Nim & Saini Das - 676-726 Mapping knowledge management research in hospitality: a bibliometric analysis
by Mert Gürlek & Mehmet Ali Koseoglu - 727-763 Envy: definitions, approaches and implications
by Rehan Ahmad & Muhammad Ishtiaq Ishaq - 764-784 Using social exchange perspective to explain customer voluntary performance behavior
by You-De Dai & Ying-Chan Liu & Wen-Long Zhuang & Ching-Hua Wang
June 2023, Volume 43, Issue 7-8
- 423-453 Hospitality as the bridge: advancing transformative service research towards human flourishing
by Makarand Mody - 454-474 Responsible leadership, organizational ethical culture, strategic posture, and green innovation
by Muhammad Waheed Akhtar & Thomas Garavan & Muzhar Javed & Chunhui Huo & Muhammad Junaid & Khalid Hussain - 475-496 Antecedents of destination advocacy using symmetrical and asymmetrical modeling techniques
by Faizan Ali & Gozde Turktarhan & Xianglan Chen & Murad Ali - 497-524 How does customer engagement value occur in restaurants?A stimulus-organism-response(S-O-R) perspective
by Ebru Tumer Kabadayi & Nilsah Cavdar Aksoy & Pinar Baydogan Turkay - 525-554 The mediating role of organizational learning capability and resilience in the error management culture-service innovation link and the contingent effect of error frequency
by Ali E. Akgün & Halit Keskin & Zeynep Aksoy & Selahaddin Samil Fidan & Suleyman Yigital - 555-578 Can brand anthropomorphism trigger emotional brand attachment?
by Jianfeng Ma & Hongwei Tu & Xing Zhou & Wanjie Niu
April 2023, Volume 43, Issue 5-6
- 289-311 Social media influencer popularity and authenticity perception in the travel industry
by Sally Rao Hill & Bora Qesja - 312-335 Test of a sequential mediation model of green management innovation
by Osman M. Karatepe & Khalid Dahleez & Tahani Jaffal & Mohammed Aboramadan - 336-357 Workplace bullying, psychological distress, job performance and employee creativity: the moderating effect of psychological resilience
by Elham Anasori & Glauco De Vita & Kemal Gürkan Küçükergin - 358-377 Employer perspectives on undeclared work in the service sector: impacts and policy responses
by Ioana Alexandra Horodnic & Colin C. Williams & Adriana Manolică & Cristina Teodora Roman & Gabriela Boldureanu - 378-399 Conceptualizing a transformative supply chain for ecosystem well-being
by Nitipon Tansakul & Suthathip Suanmali & Kunio Shirahada - 400-421 Determinants of customer loyalty in online group-buying: the self-regulation mechanism
by Chun-Ming Chang
March 2023, Volume 43, Issue 3-4
- 125-133 Revolutionizing services with cutting-edge technologies post major exogenous shocks
by Nisreen Ameen & Giampaolo Viglia & Levent Altinay - 134-153 Avatar-mediated service encounters: impacts and research agenda
by Kentaro Watanabe & Bach Quang Ho - 154-184 Social robot-delivered customer-facing services: an assessment of the experience
by Santiago Forgas-Coll & Ruben Huertas-Garcia & Antonio Andriella & Guillem Alenyà - 185-212 My new financial companion! non-linear understanding of Robo-advisory service acceptance
by Eugene Cheng-Xi Aw & Tao Zha & Stephanie Hui-Wen Chuah - 213-237 Anthropomorphize service robots: the role of human nature traits
by Linxiang Lv & Minxue Huang & Ruyao Huang - 238-259 Towards a typology of negative engagement behavior in social media
by Matias Lievonen & Jana Bowden & Vilma Luoma-aho - 260-287 Metaverse for climbing the ladder toward ‘Industry 5.0’ and ‘Society 5.0’?
by Ahmed Tlili & Ronghuai Huang & Kinshuk
January 2023, Volume 43, Issue 1-2
- 1-23 An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架
by Sascha Kraus & Andreas Kallmuenzer & Dominik K. Kanbach & Peter M. Krysta & Maurice M. Steinhoff - 24-42 Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors
by Guadalupe Vila-Vázquez & Carmen Castro-Casal & Adolfo Carballo-Penela - 43-63 Does green inclusive leadership promote hospitality employees’ pro-environmental behaviors? The mediating role of climate for green initiative
by Wael Mohammed Thabet & Kamal Badar & Mohammed Aboramadan & Ahmad Abualigah - 64-84 Pre-service recovery: impact on customer satisfaction and acceptable waiting time
by Jin Qin & Fengqin Xu & Rui Wang - 85-103 Interaction between functional and relational service quality: hierarchy vs. compensation
by Vicente Martínez-Tur & Yolanda Estreder & Inés Tomás & José Ramos & Oto Luque - 104-123 Anticipated emotion in planned versus unplanned purchase: scale development and validation
by Sohel Ahmed & Ding Hooi Ting
December 2022, Volume 42, Issue 15-16
- 1123-1150 Unpacking solutions to counterproductive work behavior using hybrid fuzzy MCDM
by Sanaz Vatankhah & Maryam Darvishi - 1151-1189 Building loyalty through perceived value in online shopping – does family life cycle stage matter?
by Raman Amirtha & V. J. Sivakumar - 1190-1210 Service security breaches: the impact of comparative optimism
by Lu Zhang & Wei Wei & Nan Hua - 1211-1233 A client-centric risk-based taxonomy of service triads
by Sourav Sengupta & T. T. Niranjan & Mohan Krishnamoorthy & Wendy van der Valk - 1234-1255 Effect of e-referral incentive programs on referrer loyalty on social platforms
by Xiaorong Fu & Jing Pang - 1256-1276 Impact of overseas M&As on Chinese service enterprises’ market value
by Hao Lu & Jin Hong & Qiong Chen & Ping Deng
October 2022, Volume 42, Issue 13-14
- 973-1000 Discovering meaningful engagement through interaction between customers and service robots
by Youyung Hyun & Sunyoung Hlee & Jaehyun Park & Younghoon Chang - 1001-1029 Characteristics and roles of streamers in e-commerce live streaming
by Shengliang Zhang & Chaoying Huang & Xiaodong Li & Ai Ren - 1030-1053 Technostressors and service employees outcomes: a longitudinal study
by Ali Raza & Muhammad Ishtiaq Ishaq & Haleema Zia & Zia ur-Rehman & Rehan Ahmad - 1054-1074 Linking artificial intelligence to service sabotage
by Chunhao Ma & Jian Ye - 1075-1100 Service failure and self-recovery in tech-based services: self-determination theory perspective
by Yen-Ting Helena Chiu & Dung Minh Nguyen - 1101-1121 Detecting fake reviews with supervised machine learning algorithms
by Minwoo Lee & Young Ho Song & Lin Li & Kyung Young Lee & Sung-Byung Yang
September 2022, Volume 42, Issue 11-12
- 823-842 The importance of perceived fairness in product customization settings
by Ursula Scholl-Grissemann & Nicola E. Stokburger-Sauer & Karin Teichmann - 843-871 Understanding the role of frontline employee felt obligation in services
by Neeru Malhotra & Nicholas Ashill & Cristiana R. Lages & Amir Homayounfard - 872-896 Linking ostracism with employee negligence behavior: a moderated mediation model
by Komal Aliza & Sadia Shaheen & Muhammad Jawad Malik & Sehar Zulfiqar & Syeda Azra Batool & Muhammad Ahmad-ur-Rehman & Ayesha Javed - 897-918 Spiritual leadership and work alienation: analysis of mechanisms and constraints
by Moazzam Ali & Muhammad Usman & Gbemisola T. Soetan & Munazza Saeed & Yasin Rofcanin - 919-947 Emotions in service research: evolutionary analysis and empirical review
by Hasan Evrim Arici & Mehmet Ali Köseoglu & Nagihan Cakmakoglu Arici - 948-971 Combining strategies for high service productivity with successful service innovation
by Johannes Hofmeister & Malte H. G. Schneider & Dominik K. Kanbach & Sascha Kraus
July 2022, Volume 42, Issue 9-10
- 653-687 How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications
by Jesús Cambra-Fierro & Lily (Xuehui) Gao & María Eugenia López-Pérez & Iguácel Melero-Polo - 688-715 Transforming tourists’ intentions through destination engagement: insights from transformative learning theory
by Navin Kumar & Rajeev Kumar Panda & Kishalay Adhikari - 716-737 The need to belong: how to reduce workplace ostracism
by Ho Kwong Kwan & Miaomiao Li & Xiangfan Wu & Xiaofeng Xu - 738-769 Customer readiness–customer participation link in e-services
by Nguyen M. Tuan - 770-797 Communication and the role of third-party endorsement in social crowdfunding
by Veronica De Crescenzo & Abel Monfort & Jose Augusto Felício & Samuel Ribeiro-Navarrete - 798-821 How are the exchange relationships of front office employees reflected on customers?
by Yilmaz Akgunduz & Ceylan Alkan & Özge Adan Gök
June 2022, Volume 42, Issue 7-8
- 481-513 Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’
by Weng Marc Lim & Satish Kumar & Faizan Ali - 514-550 The intellectual structure of customer experience research in service scholarship: a bibliometric analysis
by Hasan Evrim Arici & Mehmet Ali Köseoglu & Alptekin Sökmen - 551-582 Theories, constructs, and methodologies to study COVID-19 in the service industries
by Jesús Cambra-Fierro & Lily (Xuehui) Gao & Iguácel Melero-Polo & Lia Patrício - 583-605 The attribution effects of CSR motivations on brand advocacy: psychological distance matters!
by Ahmad Aljarah & Bassam Dalal & Blend Ibrahim & Eva Lahuerta-Otero - 606-629 Communication skills shape voice effects in organizations
by Adnan Ozyilmaz & Demet Taner - 630-651 How autonomy-supportive leaders influence employee service performance: a multilevel study
by Chih-Ting Shih & Shu-Ling Chen & Minston Chao
April 2022, Volume 42, Issue 5-6
- 277-279 Guest Editorial: CREATIVITY IN THE COMPETITIVE SERVICE ENVIRONMENT
by Osman M. Karatepe & Fangfang Shi & Fevzi Okumus - 280-320 Leadership, green innovation, and green creativity: a systematic review
by Hasan Evrim Arici & Muzaffer Uysal - 321-359 A systematic review of creativity in tourism and hospitality
by Ali Bavik & Chen-Feng Kuo - 360-382 The potential and constraint of work gamification for employees’ creative performance
by Juliet E. Ikhide & Ahmet Tarik Timur & Oluwatobi A. Ogunmokun - 383-411 Employee mindfulness and creativity: when emotions and national culture matter
by Huy Gip & Do The Khoa & Priyanko Guchait & R.L. Fernando Garcia & Aysin Pasamehmetoglu - 412-452 Green human resource management in service industries: the construct, antecedents, consequences, and outlook
by Cem Tanova & Steven W. Bayighomog - 453-479 Analyzing antecedents and consequences of multidimensional green brand equity
by Muhammad Ishtiaq Ishaq & Eleonora Di Maria & Rizwan Qaiser Danish
March 2022, Volume 42, Issue 3-4
- 131-147 How does mindfulness boost work engagement and inhibit psychological distress among hospital employees during the COVID-19 pandemic? The mediating and moderating role of psychological resilience
by Fadime Tulucu & Elham Anasori & Gulsevim Kinali Madanoglu - 148-177 The missing link between analytics readiness and service firm performance
by Seigyoung Auh & Bulent Menguc & Preethika Sainam & Yeon Sung Jung - 178-205 Value co-creation in the B2B context: a conceptual framework and its implications
by Buddhi Pathak & Mona Ashok & Yin Leng Tan - 206-224 Qualitative analysis of big data in the service sectors
by Chun-Che Huang & Wen-Yau Liang & Dan-Wei (Marian) Wen & Ping-Ho Ting & Meng-Ying Shen - 225-248 International services marketing: an integrative assessment of the literature国际化服务行业市场营销：综合文献分析
by Katharina Maria Hofer & Gary Knight - 249-276 Financial services and globalisation in belt and road countries
by Hui-Shan Lee & Shyue-Chuan Chong & Bik-Kai Sia
January 2022, Volume 42, Issue 1-2
- 1-20 Forty years of The Service Industries Journal: a bibliometric review
by Giampaolo Viglia & Satish Kumar & Nitesh Pandey & Yatish Joshi - 21-41 Unifying technology and people: revisiting service in a digitally transformed world
by Jay Kandampully & Anil Bilgihan & Daisy K. Li - 42-58 Stakeholder engagement and business model innovation value
by Linda D. Hollebeek & Sigitas Urbonavicius & Valdimar Sigurdsson & Moira K. Clark & Oliver Parts & Raouf Ahmad Rather - 59-80 Online customer relationships: switching cost drivers for different relationship lengths
by Mohd A Al-Hawari - 81-106 Rude customers and service performance: roles of motivation and personality
by David J. Yoon - 107-130 Destination risk news framing effects – the power of audiences
by Grzegorz Kapuściński & Barry Richards
December 2021, Volume 41, Issue 15-16
- 1-1 Correction
by The Editors - 985-1006 Effects of internal branding management in a hospital context
by Ching-Ying Huang & Chia-Hsien Lai - 1007-1028 Service modularity: literature overview of concepts, effects, enablers, and methods
by Camila Silva de Mattos & Diego Castro Fettermann & Paulo A. Cauchick-Miguel - 1029-1052 Modeling revenge and avoidance in the mobile service industry: moderation role of technology anxiety
by Li-Chun Hsu & Kai-Yu Wang & Wen-Hai Chih & Wei-Ching Lin - 1053-1075 Enhancing volunteer experiences: using communitas to improve engagement and commitment
by Ross Curran & Babak Taheri - 1076-1096 Mental health of UK hospitality workers: shame, self-criticism and self-reassurance
by Yasuhiro Kotera & Prateek Adhikari & David Sheffield - 1097-1117 Effects of internal branding and brand-oriented leadership on work-related outcomes
by Shabnam Ayrom & Mustafa Tumer
October 2021, Volume 41, Issue 13-14
- 853-859 Artificial intelligence in services: current trends, benefits and challenges
by Carlos Flavián & Luis V. Casaló - 860-876 Ethical issues in service robotics and artificial intelligence
by Russell Belk - 877-899 When AI-based services fail: examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
by Bo Huang & Matthew Philp - 900-925 The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective
by Daniela Castillo & Ana Isabel Canhoto & Emanuel Said - 926-946 Artificial intelligence acceptance in services: connecting with Generation Z
by Vanja Vitezić & Marko Perić - 947-963 Trust fall: data breach perceptions from loyalty and non-loyalty customers
by Hsiangting Shatina Chen & Tun-Min (Catherine) Jai - 964-984 Chatbot service usage during a pandemic: fear and social distancing
by Yu-Shan (Sandy) Huang & Wei-Kang Kao
September 2021, Volume 41, Issue 11-12
- 719-733 Evolving impacts of COVID-19 vaccination intentions on travel intentions
by Dogan Gursoy & Ali Selcuk Can & Nigel Williams & Yuksel Ekinci - 734-766 Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook
by Mert Gürlek & Mehmet Ali Koseoglu - 767-786 Customer engagement and purchase intention in live-streaming digital marketing platforms
by Prince Clement Addo & Jiaming Fang & Andy Ohemeng Asare & Nora Bakabbey Kulbo - 787-802 Examining the impacts of touristification on quality of life (QOL): the application of the bottom-up spillover theory
by Hyelin (Lina) Kim & Yeong Gug Kim & Eunju Woo - 803-831 Competing models of quality management and financial performance improvement
by Marcjanna M. Augustyn & Ibrahim A. Elshaer & Raphaël K. Akamavi - 832-851 Investigating customers’ system justifying responses: application of system justification theory
by Tiffany S. Legendre & Seonjeong (Ally) Lee
July 2021, Volume 41, Issue 9-10
- 581-605 How cultural confidence affects local residents’ wellbeing
by Li Pan & Xing’an Xu & Lu Lu & Dogan Gursoy - 606-632 Antecedents and optimal industrial customers on cloud services adoption
by Lily Shui-Lien Chen & June-Hong Chen - 633-647 Inter-customer helping behaviors: a virtuous cycle or unwanted intrusion?
by Seo Young Kim & Youjae Yi - 648-670 Are you technologically prepared for mobile shopping?
by Jana Prodanova & Sonia San-Martín & Nadia Jimenez - 671-695 Self-service technology adoption by air passengers: a case study of fast air travel services in Taiwan
by Che-Hui Lien & Maxwell K. Hsu & Jing-Zhi Shang & Stephen W. Wang - 696-717 Can abusive supervision motivate customer-oriented service sabotage? A multilevel research
by Jianfeng Ma & Xing Zhou & Zhirong Mu
June 2021, Volume 41, Issue 7-8
- 441-445 The Silk Road and the service industries
by Dogan Gursoy & Levent Altinay - 446-461 Destination image in Uzbekistan – heritage of the Silk Road and nature experience as the core of an evolving Post Soviet identity
by Kamoliddin Fayzullaev & Susanna Heldt Cassel & Daniel Brandt - 462-488 Brand equity for self-driving route along the Silk Road
by Xing’an Xu & Lilei Wang & Zibin Song & Jiayun Song - 489-511 Drivers for innovation in KIBS: evidence from Russia
by Nikolay Chichkanov & Ian Miles & Veronika Belousova - 512-526 Challenges associated with the BRI: a review of recent economics literature
by Rozana Himaz - 527-552 Influence of socio-psychological factors on consumers purchasing behavior in Kazakhstan
by Alexandr Ostrovskiy & Vladimir Garkavenko & Liza Rybina - 553-579 Local service industry and tourism development through the global trade and infrastructure project of the New Silk Road – the example of Georgia
by H. Pechlaner & H. Thees & W. Manske-Wang & A. Scuttari
April 2021, Volume 41, Issue 5-6
- 307-329 Ethical leadership and knowledge hiding: an intervening and interactional analysis
by Muhammad Khalid Anser & Moazzam Ali & Muhammad Usman & Muhammad Luqman Tauheed Rana & Zahid Yousaf - 330-354 Relational bonds, customer engagement, and service quality
by Chia-Wen Chang & Heng-Chiang Huang & Shih-Ju Wang & Han Lee - 355-381 Perceived retailer innovativeness and brand equity: mediation of consumer engagement
by Nor Asiah Omar & Ahmad Sabri Kassim & Syed Shah Alam & Zuraidah Zainol - 382-399 Effective coping strategies for stressed frontline employees in service occupations: outcomes and drivers
by Veronika L. Selzer & Jan H. Schumann & Marion Büttgen & Zelal Ates & Marcin Komor & Julian Volz - 400-426 Gender differences in the antecedents of trust in mobile social networking services
by Xiuyuan Gong & Zhiying Liu & Tailai Wu - 427-439 The real estate industry in Turkey: a time series analysis
by Dervis Kirikkaleli & Seyed Alireza Athari & Hasan Murat Ertugrul
February 2021, Volume 41, Issue 3-4
- 169-199 A review of customer citizenship behaviors in the service context
by Taeshik Gong & Youjae Yi - 200-222 A transformative approach to corporate social responsibility: an antidote to corporate hypocrisy
by Mauricio Losada-Otálora & Linda Alkire (née Nasr) - 223-247 Improving well-being via adaptive reuse: transformative repurposed service organizations
by Mark S. Rosenbaum & Kathy (Kawon) Kim & Germán Contreras Ramirez & Augusto Rodríguez Orejuela & Joohyung Park - 248-260 The impact of service quality and customer satisfaction on consumer spending in wineries
by Kyuho Lee & Melih Madanoglu & Inhyuck “Steve” Ha & Anisya Fritz - 261-284 Different channels for different services: information sources for services with search, experience and credence attributes
by Raquel Chocarro & Monica Cortinas & Maria Luisa Villanueva - 285-306 Effects of post-trip eudaimonic reflections on affect, self-transcendence and philanthropy
by Michael L. Lengieza & Janet K. Swim & Carter A. Hunt
January 2021, Volume 41, Issue 1-2
- 1-8 Transformative service research and COVID-19
by Catherine Prentice & Levent Altinay & Arch G. Woodside - 9-31 Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics
by Jörg Finsterwalder - 32-57 Using regulatory focus to encourage physical distancing in services: when fear helps to deal with Mr. Deadly COVID-19
by Do The Khoa & Chen-Ya Wang & Priyanko Guchait - 58-83 Brand anthropomorphism, love and defense: does attitude towards social distancing matter?
by Faizan Ali & Seden Dogan & Muslim Amin & Kashif Hussain & Kisang Ryu - 84-106 Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19
by Kiseol Yang & Jiyoung Kim & Jihye Min & Araceli Hernandez-Calderon - 107-137 Masked smiles matter – employee verbal expertise and emotion display during COVID-19
by Verena Hofmann & Nicola E. Stokburger-Sauer & Anna Wanisch & Heike Hebborn - 138-167 Resilience building in service firms during and post COVID-19
by Arthur Huang & Melissa Farboudi Jahromi
December 2020, Volume 40, Issue 15-16
- 1031-1063 Trust theory and customer services research: theoretical review and synthesis
by Neve Isaeva & Kira Gruenewald & Mark N. K. Saunders - 1064-1086 The genealogy of service innovation: the research field tells its own story
by Marina Figueiredo Moreira & George Kuk & Tomas de Aquino Guimaraes & Pedro Henrique Melo Albuquerque - 1087-1118 Multichannel integration along the customer journey: a systematic review and research agenda
by Lily (Xuehui) Gao & Iguacel Melero & F. Javier Sese - 1119-1139 Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience
by Dagnachew L. Senbeto & Alice H. Y. Hon - 1140-1166 Corporate social responsibility authenticity from the perspective of restaurant consumers
by Minseong Kim & Svetlana Stepchenkova - 1167-1182 Experience vs quality: predicting satisfaction and loyalty in services
by Gurel Cetin
October 2020, Volume 40, Issue 13-14
- 891-913 COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration
by Naeem Akhtar & Muhammad Nadeem Akhtar & Muhammad Usman & Moazzam Ali & Umar Iqbal Siddiqi - 914-931 COVID-19 and undeclared work: impacts and policy responses in Europe
by Colin C. Williams & Aysegul Kayaoglu - 932-959 Customer engagement and employee engagement: systematic review and future directions
by Shumaila Chandni & Zillur Rahman - 960-973 Trust and customer engagement in the banking sector in Ghana
by John Paul Kosiba & Henry Boateng & Abednego Feehi Okoe & Robert Hinson - 974-1002 Impacts of network relationships on absorptive capacity in the context of innovation
by Petra Binder - 1003-1030 The role of conflicting online reviews in consumers’ attitude ambivalence
by Umar Iqbal Siddiqi & Jin Sun & Naeem Akhtar
July 2020, Volume 40, Issue 11-12
- 755-776 Workplace behavioral antecedents of job performance: mediating role of thriving
by Natasha Saman Elahi & Ghulam Abid & Bindu Arya & Saira Farooqi - 777-799 Determining customer satisfaction and loyalty from a value co-creation perspective
by Herbert Woratschek & Chris Horbel & Bastian Popp - 800-824 Exploring how mindfulness may enhance perceived value of travel experience
by Sandra Maria Correia Loureiro & Nikolaos Stylos & Francisco J. Miranda - 825-845 Do high-performance work systems always help to retain employees or is there a dark side?
by Elaheh Behravesh & Cem Tanova & A. Mohammed Abubakar - 846-865 The relationship between exchanged resources and loyalty intentions
by Margareta Friman & Mark S. Rosenbaum & Tobias Otterbring - 866-889 Stakeholder engagement via social media: an analysis of third-party logistics companies
by Gül Denktaş-Şakar & Ebru Sürücü
July 2020, Volume 40, Issue 9-10
- 611-632 Employees’ perception of corporate social responsibility (CSR) and its effects on internal outcomes
by Evans Asante Boadi & Zheng He & Josephine Bosompem & Christian Narh Opata & Eric Kofi Boadi - 633-655 Customer-to-customer value co-creation and co-destruction in sporting events
by Kyungyeol (Anthony) Kim & Kevin K. Byon & Wooyeul Baek - 656-681 The impact of live video streaming on online purchase intention
by Min Zhang & Fang Qin & G. Alan Wang & Cheng Luo - 682-704 Mapping new service development: a review and synthesis of literature
by Fotis Kitsios & Maria Kamariotou - 705-725 Visitors’ perceived trust in sincere, authentic, and memorable heritage experiences
by Babak Taheri & Martin Joseph Gannon & Muhammet Kesgin - 726-752 Predicting turnover intention among auditors: Is WIPL a mediator?
by Gabriel C. W. Gim & T. Ramayah - 753-753 Statement of Retraction
by The Editors
June 2020, Volume 40, Issue 7-8
- 471-490 COVID-19: fear appeal favoring purchase behavior towards personal protective equipment
by Prince Clement Addo & Fang Jiaming & Nora Bakabbey Kulbo & Li Liangqiang - 491-517 Service innovation implementation: a systematic review and research agenda
by Shiwangi Singh & Ismail Akbani & Sanjay Dhir - 518-541 Cultural orientations and product innovation in the Ghanaian banking sector
by Jenkins Atarisigna Asaah & Shao Yunfei & Kwame Ansong Wadei & Kofi Frimpong Adasa Nkrumah - 542-564 New perspective on informal knowledge sharing in the self-service environment
by E. Van Tonder & L.T De Beer & T. Kuyper - 565-584 The role of oil prices, growth and inflation in bank profitability
by Salih Katırcıoglu & Nesrin Ozatac & Nigar Taspınar - 585-609 Co-competition, learning, and business strategy for new service development
by Chih-Hsing Liu & Angela Ya-ping Chang & Jeou-Shyan Horng & Sheng-Fang Chou & Yung-Chuan Huang