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Transformative Experiences: Exploring the Role of Experience Facilitators

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  • Nieke Dieteren
  • Barbara Neuhofer

Abstract

This paper presents a theoretical framework, which identifies the roles and competencies a transformative experience facilitator (TEF) requires to guide and contribute to human transformation. A qualitative research design rooted in the tour guide’s Experience Broker framework and phases of memorable tourist experiences was used to conduct 31 in-depth interviews with TEF experts, followed by a thematic template analysis. The analysis revealed a novel theoretical framework of TEFs including their shaping role with seven accesses, further nuanced with nine categories of competencies. This study contributes a transformative experience guiding model for a variety of practitioners, opens a new avenue of research into the providers’ perspective in the field of human transformation, and contributes to a better understanding of the distinct TEF’s role.

Suggested Citation

  • Nieke Dieteren & Barbara Neuhofer, 2025. "Transformative Experiences: Exploring the Role of Experience Facilitators," The Service Industries Journal, Taylor & Francis Journals, vol. 45(7-8), pages 657-680, June.
    • Handle: RePEc:taf:servic:v:45:y:2025:i:7-8:p:657-680
    DOI: 10.1080/02642069.2024.2346241
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