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Supply chain management for servitised products: A multi-industry case study

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  • Johnson, Mark
  • Mena, Carlos

Abstract

Manufacturers are combining products and services to provide greater value to the customer and to facilitate longer more profitable relationships. Organisations that pursue this route are following a strategy of servitisation, which requires the effective management of supply chains. Using a framework developed from the extant literature, case studies were conducted to explore the challenges and opportunities that face the supply chain management function within organisations that are pursuing a servitisation strategy. The case studies indicate that servitised supply chains are different to their production counterparts and need to be more responsive, relying on real-time information.

Suggested Citation

  • Johnson, Mark & Mena, Carlos, 2008. "Supply chain management for servitised products: A multi-industry case study," International Journal of Production Economics, Elsevier, vol. 114(1), pages 27-39, July.
    • Handle: RePEc:eee:proeco:v:114:y:2008:i:1:p:27-39
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    References listed on IDEAS

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    1. Vandermerwe, Sandra & Rada, Juan, 1988. "Servitization of business: Adding value by adding services," European Management Journal, Elsevier, vol. 6(4), pages 314-324, December.
    2. Tuncdan Baltacioglu & Erhan Ada & Melike D. Kaplan & Oznur Yurt And & Y. Cem Kaplan, 2007. "A New Framework for Service Supply Chains," The Service Industries Journal, Taylor & Francis Journals, vol. 27(2), pages 105-124, March.
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    4. Hau L. Lee & Corey Billington, 1995. "The Evolution of Supply-Chain-Management Models and Practice at Hewlett-Packard," Interfaces, INFORMS, vol. 25(5), pages 42-63, October.
    5. Morris A. Cohen & Seungjin Whang, 1997. "Competing in Product and Service: A Product Life-Cycle Model," Management Science, INFORMS, vol. 43(4), pages 535-545, April.
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