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Industrial Service Networks — Spezifika und Überblick über den Stand der Forschung

Author

Listed:
  • Lukas Esser

    (Universität Ulm)

  • Mischa Seiter

    (Universität Ulm und International Performance Research Institute)

Abstract

Zusammenfassung Industrielle Dienstleistungen sind für eine Vielzahl von produzierenden Unternehmen mittlerweile ein Geschäftsfeld von hoher Bedeutung. Gründe für das Angebot von diesen Dienstleistungen sind oftmals Defizite im Produktgeschäft der Unternehmen. Mangelnde Marge und fortschreitende Kommoditisierung sind einige Gründe hierfür. Analog zum Produktgeschäft bilden sich auch im Dienstleistungsgeschäft Wertschöpfungsnetzwerke. Für bestimmte Kundengruppen oder Regionen werden die Dienstleistungen vollständig durch Netzwerkpartner erbracht. In der Literatur wurde diesen speziellen Wertschöpfungsnetzwerken — die wir Industrial Service Networks nennen wollen — bisher nur wenig Aufmerksamkeit zuteil. Daher ist es Ziel dieses Beitrags, den Forschungsstand zu Industrial Service Networks zu analysieren und zukünftige Forschungsrichtungen vorzuschlagen.

Suggested Citation

  • Lukas Esser & Mischa Seiter, 2015. "Industrial Service Networks — Spezifika und Überblick über den Stand der Forschung," Schmalenbach Journal of Business Research, Springer, vol. 67(69), pages 1-16, January.
    • Handle: RePEc:spr:sjobre:v:67:y:2015:i:69:d:10.1007_bf03372931
    DOI: 10.1007/BF03372931
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    References listed on IDEAS

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    1. Vandermerwe, Sandra & Rada, Juan, 1988. "Servitization of business: Adding value by adding services," European Management Journal, Elsevier, vol. 6(4), pages 314-324, December.
    2. Tuncdan Baltacioglu & Erhan Ada & Melike D. Kaplan & Oznur Yurt And & Y. Cem Kaplan, 2007. "A New Framework for Service Supply Chains," The Service Industries Journal, Taylor & Francis Journals, vol. 27(2), pages 105-124, March.
    3. Valérie Mathieu, 2001. "Product services: from a service supporting the product to a service supporting the client," Post-Print hal-01796270, HAL.
    4. Johnson, Mark & Mena, Carlos, 2008. "Supply chain management for servitised products: A multi-industry case study," International Journal of Production Economics, Elsevier, vol. 114(1), pages 27-39, July.
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    More about this item

    Keywords

    L14; L20; M21;
    All these keywords.

    JEL classification:

    • L14 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Transactional Relationships; Contracts and Reputation
    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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