IDEAS home

Printed from https://ideas.repec.org/s/inm/orserv.html

My serials Follow this serial

INFORMS

Service Science

Contact information of INFORMS

Postal:

5521 Research Park Drive, Suite 200, Catonsville, MD 21228

Phone: +1-443-757-3500
Fax: 443-757-3515
Web page: http://www.informs.org/
Email:

More information through EDIRC

Serial Information

Series handle: RePEc:inm:orserv
ISSN: 2164-3962

Citations RSS feed: at CitEc

Impact factors

Access and download statistics
Top item:

By citations
By downloads (last 12 months)

Corrections

All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orserv. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

Content

March 2024, Volume 16, Issue 1

1-21 Transportation-Enabled Services: Concept, Framework, and Research Opportunities
by Niels Agatz & Soo-Haeng Cho & Hao Sun & Hai Wang
22-41 The Dual Effects of Team Contest Design on On-Demand Service Work Schedules
by Tingting Dong & Xiaotong Sun & Qi Luo & Jian Wang & Yafeng Yin
42-54 B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews
by Mengke Jia & Hak-Seon Kim & Shuting Tao
55-68 Exploring Customer Citizenship Behavior Through Customer–Organization Identification
by Lishan Xie & Wenxuan Zhang & Xinhua Guan & Tzung-Cheng Huan

December 2023, Volume 15, Issue 4

233-249 Can Third-Party Sellers Benefit from a Platform’s Entry to the Market?
by Yiting Deng & Christopher S. Tang & Wei Wang & Onesun Steve Yoo
250-265 Competitive Bundling and Offer Design in a Symmetric Bertrand Duopoly
by Guillaume Roels & Araz Khodabakhshian & Uday S. Karmarkar
266-282 Exploring the New Frontier: Decentralized Financial Services
by Enric Junqué de Fortuny & Yifei Zhang
283-301 The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance
by Wenlin Chen & Chung-Li Tseng & Cynthia Tseng

September 2023, Volume 15, Issue 3

157-171 Product Design Enhancement for Fashion Retailing
by Yiwei Wang & Vidyanand Choudhary & Shuya Yin
172-187 How Firm Strategies Affect Consumer Biases in Online Reviews
by Frances Xinhua Wang & Chris Anderson
188-211 Health and Economic Impacts of Lockdown Policies in the Early Stage of COVID-19 in the United States
by Alireza Boloori & Soroush Saghafian
212-232 After-Sales Services During an Asset’s Lifetime: Collaborative Planning of System Upgrades
by Fiona Sloothaak & Alp Akçay & Geert-Jan van Houtum & Matthieu van der Heijden

June 2023, Volume 15, Issue 2

79-91 Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions
by Ningyuan Chen & Ming Hu
92-106 Peak-Hour Pricing Under Negative Externality: Impact of Customer Flexibility and Competitive Asymmetry
by Christopher S. Tang & Onesun Steve Yoo & Yufei Huang
107-128 Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation
by Yinxing Li & Aijing Xing & Nobuhiko Terui
129-155 The Impact of Bundled Payment on Hospital Operations
by Yiming Fan & Jingqi Wang & Jingui Xie & Yugang Yu & Liqing Cao

March 2023, Volume 15, Issue 1

3-21 An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting
by Pengyu Yan & Xiaoqiang Cai & Feng Chu & Debing Ni & Heng He
22-40 Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis
by Jonas Schwamberger & Moritz Fleischmann & Arne Strauss
41-57 Personal Shopper Systems in Last-Mile Logistics
by Jelmer Pier van der Gaast & Alp Muzaffer Arslan
58-76 Station-Based or Free-Floating? An Integrated Carsharing System with Dual Service Types
by Hua Ke & Yutong Mo

December 2022, Volume 14, Issue 4

273-291 Adaptive Design of Personalized Dose-Finding Clinical Trials
by Saeid Delshad & Amin Khademi
292-306 Free Add-Ons in Services
by Pin Gao & Xingyu Fu & Haoyu Liu & Ying-Ju Chen
307-317 Cross-Channel Integration and Customer Experience in Omnichannel Retail Services
by Kyunghwa Chung & Kyung Wha Oh & Minjeong Kim
318-350 Adoption Factors of Digital Services—A Systematic Literature Review
by Moritz Paulus & Slawka Jordanow & Jan Andre Millemann

September 2022, Volume 14, Issue 3

213-230 A Newsvendor Approach to Design of Surgical Preference Cards
by Berk Görgülü & Vahid Sarhangian
231-253 Revenue Management of Group Service Considering Different Quality Levels and Stochastic Customer Patience
by Xuxun Lin & Haiyan Wang
254-271 Types of Consumer Operant Resources and Co-creation in Dialogical Service Relationships
by Berna Tarı Kasnakoğlu & Yunus Kalender & Hatice Gökkaya

June 2022, Volume 14, Issue 2

77-89 How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-19
by Cristina Mele & Marialuisa Marzullo & Swapnil Morande & Tiziana Russo Spena
90-109 Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic
by Susana Mondschein & Marcelo Olivares & Fernando Ordóñez & Daniel Schwartz & Andres Weintraub & Ignacio Torres-Ulloa & Cristian Aguayo & Gianpiero Canessa
110-120 Embedding Isolation, Contact Tracing, and Quarantine in Transmission Dynamics of the Coronavirus Epidemic—A Case Study of COVID-19 in Wuhan
by Miao Yu & Zhongsheng Hua
121-138 The Impact of the COVID-19 Pandemic on Restaurant Resilience: Lessons, Generalizations, and Ideas for Future Research
by Kate Karniouchina & Kumar Sarangee & Carol Theokary & Raoul Kübler
139-155 Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic
by Huiwen Jia & Siqian Shen & Jorge Alberto Ramírez García & Cong Shi
156-178 Service Supply Chain Fit: Consistency Between Operant Resources and Service Supply Chains
by Raveen R. Menon & Tarikere T. Niranjan & Dayna Simpson
179-194 The Effects of COVID-19 on the Adoption of “On-the-Shelf Technologies”: Virtual Dressing Room Software and the Expected Rise of Third-Party Reverse-Logistics
by Amir Heiman & Thomas Reardon & David Zilberman
195-212 Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future
by Matthew C. Walsman

March 2022, Volume 14, Issue 1

1-12 Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era
by Tinglong Dai & Christopher Tang
13-34 Optimal Pooling, Batching, and Pasteurizing of Donor Human Milk
by Ruichen Sun & Lisa M. Maillart & Silviya Valeva & Andrew J. Schaefer & Shaina Starks
35-59 Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching
by Zhi Pei & Xu Dai & Tianzong Yu & Lu Zhao & Qiao-Chu He
60-75 Linking Customization Capability with CRM Technology Adoption and Strategic Alignment
by Hung-Tai Tsou

December 2021, Volume 13, Issue 4

194-204 Service Ecosystem Health: A Transformative Approach to Elevating Service Science
by Raymond P. Fisk & Linda Alkire
205-226 Service Delivery Strategies for Alleviating Pandemic Suffering While Maintaining Profitability
by Omkar Palsule-Desai & Vikrant Vaze & Gang Li & Srinagesh Gavirneni
227-242 Impacts of Health and Safety Concerns on E-Commerce and Service Reconfiguration During the COVID-19 Pandemic: Insights from an Emerging Economy
by Jason Nguyen & Quan Vu Le & Jasmine Trang Ha
243-257 COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index
by Changhee Kim & Hee Jay Kang & Kyunghwa Chung & Kanghwa Choi
258-274 Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry
by Lu Kong & Kejia Hu & Matthew Walsman
275-293 Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers
by Dung Le & Giang T. Phi & Truc H. Le

September 2021, Volume 13, Issue 3

109-132 Who Are the Gatekeepers? An Examination of Diversity in INFORMS Journal Editorial Boards
by Laker J. Newhouse & Margaret L. Brandeau
133-154 On the Impact of Treatment Restrictions for the Indigent Suffering from a Chronic Disease: The Case of Compassionate Dialysis
by Olga Bountali & Sila Çetinkaya & Vishal Ahuja
155-171 The Effects of Sister-Store Presence and Market Competition on Product Assortment: Evidence from Book Retailing
by Tao Chen & Yu Jeffrey Hu & Mohammad Rahman & Jiong Sun
172-191 Integrated Vehicle Routing and Service Scheduling Under Time and Cancellation Uncertainties with Application in Nonemergency Medical Transportation
by Xian Yu & Siqian Shen & Huizhu Wang

June 2021, Volume 13, Issue 2

53-76 Selling Virtual Items in Free-to-Play Games: Transparent Selling vs. Opaque Selling
by Yifan Jiao & Christopher S. Tang & Jingqi Wang
77-87 Value of Stars on Broadway: A Case Study
by Kyle D. S. Maclean
88-108 Cost of Cash: Evidence from Cashiers
by I. P. L. Png & Charmaine H. Y. Tan

March 2021, Volume 13, Issue 1

1-18 Airplane Seating Assignment Problem
by John A. Pavlik & Ian G. Ludden & Sheldon H. Jacobson & Edward C. Sewell
19-35 Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions
by Baile Lu & Shuai Hao & Michael Pinedo & Yuqian Xu
36-50 Examination of Chinese Older Adults’ Attitudes Toward Senior Living Institutions
by Juan Liu & Wei Wei & Qingyun Peng & Chenzhe Xue

December 2020, Volume 12, Issue 4

121-129 Frontiers in Service Science: The Management of Data Analytics Services: New Challenges and Future Directions
by Francis de Véricourt & Georgia Perakis
130-147 Individualized Pricing for a Cloud Provider Hosting Interactive Applications
by Hossein Jahandideh & Julie Ward Drew & Filippo Balestrieri & Kevin McCardle
148-173 Integrating Price-Incentive and Trip-Selection Policies to Rebalance Shared Electric Vehicles
by Zihao Jiao & Lun Ran & Xin Liu & Yuli Zhang & Robin G. Qiu

June 2020, Volume 12, Issue 2-3

1-43 Frontiers in Service Science
by Saif Benjaafar
44-60 Frontiers in Service Science: Ride Matching for Peer-to-Peer Ride Sharing: A Review and Future Directions
by Amirmahdi Tafreshian & Neda Masoud & Yafeng Yin
119-119 Call for Papers—Special Issue of Service Science : Reimagining the Science of Service in a Post-Pandemic World
by Guest Editors: Marshall Fisher & Andy Neely & Rohit Verma & Editor-in-Chief: Saif Benjaafar

March 2020, Volume 12, Issue 1

1-7 Are All Smiles Perceived Equal? The Role of Service Provider’s Gender
by Sungwoo Choi & Choongbeom Choi & Anna S. Mattila
8-25 Designing Observation Units for Heart Failure Patients: Capacity and Patient Flow Considerations
by Emily Zhu & Beste Kucukyazici & Yasmina Maizi
26-42 Discovering Call Interaction Fluency: A Way to Improve Experiences with Call Centres
by Estela Fernández-Sabiote & Inés López-López

December 2019, Volume 11, Issue 4

263-278 Product Return Episodes in Retailing
by Michele Samorani & Aydın Alptekinoğlu & Paul R. Messinger
279-291 Price and Service Competition in a Tourism Supply Chain
by Sarat K. Jena & Purushottam L. Meena
292-310 Smart Homes as Product-Service Systems: Two Focal Areas for Developing Competitive Smart Home Appliances
by Sojung Kim & Henri Christiaans & Joon Sang Baek

October 2019, Volume 11, Issue 3

155-156 Bridging to New Service Technology: Introduction to the Special Issue from the Cambridge Service Alliance’s Service Week Conference
by Veronica Martinez
157-171 An Integrative Quality Framework for Developing Industrial Smart Services
by Jens Neuhüttler & Walter Ganz & Dieter Spath
172-188 Usage and Impact of Information and Communication Technologies in Healthcare Delivery
by Lu Kong & Hessam Sadatsafavi & Rohit Verma
189-200 Exploring Customers’ Experiences of Service Co-Recovery
by Bård Tronvoll & Bo Edvardsson
201-212 Moving Toward Collaborative Service Recovery: A Multiactor Orientation
by Jasenko Arsenovic & Bo Edvardsson & Bård Tronvoll
213-240 A Configurational Approach to Servitization: Review and Research Directions
by Marko Kohtamäki & Stephan C. Henneberg & Veronica Martinez & Koji Kimita & Heiko Gebauer
241-261 Extending the Base-of-the-Pyramid Concept
by Simon Joncourt & Heiko Gebauer & Javier Reynoso & Karla Cabrera & Ana Valdes & Katharina Greve

June 2019, Volume 11, Issue 2

March 2019, Volume 11, Issue 1

1-15 A Study of the Effects of Certificate of Need Law on Inpatient Occupancy Rates
by Jomon A. Paul & Huan Ni & Aniruddha Bagchi
16-39 Vendor’s Strategic Investments Under IT Outsourcing Competition
by Tarun Jain & Jishnu Hazra
40-56 Service System Design Under Information Uncertainty: Insights from an M/G/1 Model
by Juan Ma & Ying Tat Leung & Manjunath Kamath
57-74 Service Investment and Channel Structure Decisions in Competing Supply Chains
by Yusen Xia & Tiaojun Xiao & G. Peter Zhang

December 2018, Volume 10, Issue 4

379-396 Transformation Through Unbundling: Visualizing the Global FinTech Ecosystem
by Rahul C. Basole & Shiv S. Patel
397-407 Determinants for Value Cocreation and Collaborative Paths in Complex Service Systems: A Focus on (Smart) Cities
by Francesco Polese & Sergio Barile & Francesco Caputo & Luca Carrubbo & Leonard Waletzky
408-422 Development of a Lifelogs-Based Daily Wellness Score to Advance a Smart Wellness Service
by Ki-Hun Kim & Kwang-Jae Kim & Chiehyeon Lim & Jun-Yeon Heo
423-441 Encouraging Innovations of Quality from User Innovators: An Empirical Study of Mobile Data Services
by Hua (Jonathan) Ye
442-456 Insight into Gender Differences in Higher Education: Evidence from Peer Reviews in an Introductory STEM Course
by Jacqueline Ng Lane & Bruce Ankenman & Seyed Iravani
457-475 Professional Service Jobs: Highly Paid but Subject to Disruption?
by Scott E. Sampson
v:10:y:2018:i:4:p:v Service
by Paul P. Maglio

September 2018, Volume 10, Issue 3

1-1 Introduction to the Special Issue on Advancing Health Services
by Lisa M. Maillart & Maria E. Mayorga
215-229 Decision Support for the Physician Scheduling Process at a German Hospital
by Jan Schoenfelder & Christian Pfefferlen
230-240 Women’s College Hospital Uses Operations Research to Create an Ambulatory Clinic Schedule
by Brendan K. Eagen & Timothy C. Y. Chan & Michael W. Carter
241-260 Stochastic Appointment Scheduling in a Team Primary Care Practice with Two Flexible Nurses and Two Dedicated Providers
by Hyun-Jung Alvarez-Oh & Hari Balasubramanian & Ekin Koker & Ana Muriel
261-276 Optimization of Telemedicine Appointments in Rural Areas
by S. Ayca Erdogan & Tracey L. Krupski & Jennifer Mason Lobo
277-288 A Stochastic Programming Approach for Appointment Scheduling Under Limited Availability of Surgery Turnover Teams
by Serhat Gul
289-301 A Data-Driven Procedure of Providing a Health Promotion Program for Hypertension Prevention
by Junghye Lee & Ryeok-Hwan Kwon & Hyung Woo Kim & Sung-Hong Kang & Kwang-Jae Kim & Chi-Hyuck Jun
302-319 A Stochastic Game Analysis of Incentives and Behavioral Barriers in Chronic Disease Management
by Hui Zhang & Christian Wernz & Danny R. Hughes
320-333 Optimal Liver Acceptance for Risk-Sensitive Patients
by Sakine Batun & Andrew J. Schaefer & Atul Bhandari & Mark S. Roberts
334-353 Exploring the Value of Waiting During Labor
by Karen Hicklin & Julie S. Ivy & Fay Cobb Payton & Meera Viswanathan & Evan Myers
354-377 Trial Termination and Drug Misclassification in Sequential Adaptive Clinical Trials
by Alba C. Rojas-Cordova & Niyousha Hosseinichimeh

June 2018, Volume 10, Issue 2

111-123 Theory of Paradox Within Service-Dominant Logic
by Aaron V. Glassburner & David R. Nowicki & Brian Sauser & Wesley S. Randall & John M. Dickens
124-138 The Effect of Experience Congruity on Repurchase Intention: The Moderating Role of Public Commitment
by Sungwoo Choi & Anna S. Mattila
139-153 A Framework for Increasing Sustainability in Services
by Mark M. Davis & Euthemia Stavrulaki & Adi Wolfson
154-180 Data-Driven Understanding of Smart Service Systems Through Text Mining
by Chiehyeon Lim & Paul P. Maglio
181-194 Value Encounter Modeling—Formalization and Application
by Hans Weigand & Paul Johannesson & Birger Andersson
195-214 Revenue Management with Customers’ Reference Price: Are the Existing Methods Effective?
by Shirin Aslani & Soheil Sibdari & Mohammad Modarres

March 2018, Volume 10, Issue 1

1-11 Fair Allocation in Financial Disputes Between Public–Private Partnership Stakeholders Using Game Theory
by Alireza Sharafi & Ata Allah Taleizadeh & Mohsen Sadegh Amalnick
12-24 Service-Dominant Logic and Performance-Based Contracting: A Systems Thinking Perspective
by David Nowicki & Brian Sauser & Wesley Randall & Robert Lusch
25-39 Lean Service Innovation
by Jukka Ojasalo & Katri Ojasalo
40-57 Stochastic Optimization Models for Workforce Planning, Operations, and Risk Management
by Michael J. Davis & Yingdong Lu & Mayank Sharma & Mark S. Squillante & Bo Zhang
58-75 Assessing the Value of an Information System for Developing Predictive Analytics: The Case of Forecasting School-Level Demand in Taiwan
by Mahsa Ashouri & Kate Cai & Furen Lin & Galit Shmueli
76-97 Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare
by Lia Patrício & Nelson Figueiredo de Pinho & Jorge Grenha Teixeira & Raymond P. Fisk
98-109 Cultivating T-Shaped Professionals in the Era of Digital Transformation
by Haluk Demirkan & James C. Spohrer

December 2017, Volume 9, Issue 4

1-1 Introduction to the Special Issue on Exploring Service Science for Data-Driven Service Design and Innovation
by Theodor Borangiu & Francesco Polese
1-1 Editorial Column—Toward Ten Years of Service Science
by Paul P. Maglio
263-274 Toward an Agile IT Service Management Framework
by Bertrand Verlaine
275-287 Value-Driven Strategic Sourcing Based on Service-Dominant Logic
by Laleh Rafati & Geert Poels
288-301 A Discrete Event Model of Viability Building in a Public University Organization
by Virginia Ecaterina Oltean & Theodor Borangiu & Monica Drăgoicea
302-314 Enhancing the Design and Management of the Product-Service System Supply Chain: An Application to the Automotive Sector
by Barbara Resta & Paolo Gaiardelli & Sergio Cavalieri & Stefano Dotti
315-323 Exploring Online Travel Reviews Using Data Analytics: An Exploratory Study
by Vera L. Miguéis & Henriqueta Nóvoa
324-337 An Optimization Web Service for a Freight Brokering System
by Florin Leon & Costin Bădică
338-348 Recommending Products and Services Belonging to Online Businesses Using Intelligent Agents
by Adrian Alexandrescu & Cristian Nicolae Butincu & Mitică Craus

September 2017, Volume 9, Issue 3

181-191 Eliminating the Inconvenience of Carrying: Optimal Pricing of Delivery Service for Retailers
by Xiaolong Guo & Ben Li & Yan Liu & Liang Liang
192-204 Patterns of Protecting Both Technological and Nontechnological Innovation for Service Offerings: Case of the Video-Game Industry
by Mario Corona & Youngjung Geum & Sungjoo Lee
205-218 Location Design and Relocation of a Mixed Car-Sharing Fleet with a CO 2 Emission Constraint
by Joy Chang & Miao Yu & Siqian Shen & Ming Xu
219-234 Service Systems Analysis Methods and Components: A Systematic Literature Review
by Robert Frost & Kelly Lyons
235-249 The Interaction of Product-Service Systems (PSS) and Corporate Environmental Management (CEM): Can PSS Drive Today’s Fashion Industry Toward More Environmental Sustainability?
by Marcus Adam & Jochen Strähle & Matthias Freise
250-262 Expanding Impacts of Technology-Assisted Service Systems Through Generalization: Case Study of the Japanese Service Engineering Research Project
by Kentaro Watanabe & Masaaki Mochimaru

June 2017, Volume 9, Issue 2

91-105 Pareto Improving Supply Chain Coordination Under a Money-Back Guarantee Service Program
by Jafar Heydari & Tsan-Ming Choi & Saghi Radkhah
106-120 Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case
by Urvashi Tandon & Ravi Kiran & Ash N. Sah
121-135 The Impact of a Discharge Holding Area on the Throughput of a Pediatric Unit
by Robert Saltzman & Theresa Roeder & Judith Lambton & Lila Param & Brian Frost & Roxanne Fernandes
136-146 An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty
by Mobin Fatma & Zillur Rahman
147-166 Service Technology: Definition and Characteristics Based on a Patent Database
by Youngjung Geum & Moon-Soo Kim & Sungjoo Lee
167-180 Why Can Some Service Employees Provide Service of a Consistently High Quality While Others Cannot?
by I-Chen Lee & Jui-fen Rachel Lu & Ching-Wen Fu & Ching-I Teng

March 2017, Volume 9, Issue 1

1-2 Editorial Column—New Directions in Service Science: Value Cocreation in the Age of Autonomous Service Systems
by Paul P. Maglio
3-4 Introduction to the Special Section on Cocreating the Customer Service Experience with High Tech and High Touch
by Xin (David) Ding & Mark M. Davis
5-13 Impact of Service Value on Satisfaction and Repurchase Intentions in Business-to-Business Cloud Computing
by Roland S. Padilla & Simon K. Milton & Lester W. Johnson & Munyaradzi W. Nyadzayo
14-35 An Experience-based Collaborative Service System Model
by Arzoo Atiq & Lesley Gardner & Ananth Srinivasan
36-49 The Dynamics of Consumer Engagement with Mobile Technologies
by Vijay Viswanathan & Linda D. Hollebeek & Edward C. Malthouse & Ewa Maslowska & Su Jung Kim & Wei Xie
50-61 Brand Experience and Emotional Attachment in Services: The Moderating Role of Gender
by Imran Khan & Zillur Rahman
62-62 Introduction to the Naples Forum on Service Special Section
by Francesco Polese & Cristina Mele & Sergio Barile
63-73 Modeling and Measuring the Consumer Activities Associated with Value Cocreation: An Exploratory Test in the Context of Education
by Antonio Botti & Mara Grimaldi & Aurelio Tommasetti & Orlando Troisi & Massimiliano Vesci
74-90 Determining Service Value: Exploring the Link Between Value Creation and Service Evaluation
by Francesca Foglieni & Stefan Holmlid

December 2016, Volume 8, Issue 4

359-367 Commentary—Smart Service Systems: Bridging the Silos
by Richard C. Larson
368-385 Service Marketing and Adoption of Promotional Technology: A Qualitative Study
by Eileen Bridges & Charles F. Hofacker
386-405 Smart Data Pricing: The Value of Shared Data Plans
by Yue Jin & Zhan Pang
406-419 Inventory Service Target in Quick Response Fashion Retail Supply Chains
by Tsan-Ming Choi
420-437 Understanding Online Shopping Adoption in India: Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) With Perceived Risk Application
by Urvashi Tandon & Ravi Kiran & Ash N. Sah
442-442 Call for Papers— Service Science Special Issue: Advancing Health Services
by Lisa Maillart & Maria Mayorga

June 2016, Volume 8, Issue 2

97-107 Implementing Service Innovations in European Hotels
by Cathy A. Enz & Sean A. Way
108-123 Understanding Consumers’ Inferences from Price and Nonprice Information in the Online Lodging Purchase Decision
by Breffni M. Noone & Stephani K. A. Robson
124-138 Understanding Online Hotel Reviews Through Automated Text Analysis
by Shawn Mankad & Hyunjeong “Spring” Han & Joel Goh & Srinagesh Gavirneni
139-151 United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach
by United Nations World Tourism Organization (UNWTO) & Anita Blomberg-Nygard & Chris K. Anderson
152-168 Is Investing in Social Media Really Worth It? How Brand Actions and User Actions Influence Brand Value
by Anatoli Colicev & Peter O’Connor & Vincenzo Esposito Vinzi
169-183 Connecting Search Marketing to Hotel Revenue Management: Conjoint Analysis as a Methodology to Evaluate the Optimal Online Travel Agency Commission Fee
by Jean-Pierre I. van der Rest & Paolo Cordella & Gerard Loosschilder & Zvi Schwartz
184-202 Free Drink or Free Mug? Managing Service Experience with Experiential vs. Material Complimentary Gifts
by HaeEun Helen Chun & Yue Woon Hiang
203-217 An Examination of Customers’ Attitudes About Tabletop Technology in Full-Service Restaurants
by Alex M. Susskind & Benjamin Curry
218-233 Can Service Coproduction Factors Enhance Learning-by-Doing Simultaneously? Evidence from the U.S. Hotel Industry
by Jie J. Zhang & Nitin Joglekar
234-246 Testing Service Innovation: A Methodological Review of Video Experiments
by Liana Victorino & Michael J. Dixon

March 2016, Volume 8, Issue 1

1-18 Software Evolution in Web-Service Ecosystems: A Game-Theoretic Model
by Marios Fokaefs & Eleni Stroulia
19-36 Loyalty and Profitability of VIP and Non-VIP Customers in the Banking Service Industry
by Jengchung Victor Chen & Hsing Kenneth Cheng & Hui-Ju Veronica Hsiao
37-58 A Systemic and Relational Approach to Pricing Services
by Veerendra K. Rai & Abhinay Puvvala & Ashish K. Jha
59-70 Categorizing Users of Cloud Services
by Omid Nohadani & Jocelyn Dunn & Gerhard Klimeck
71-84 Asymmetric Bertrand-Edgeworth-Chamberlin Competition with Linear Demand: A Pediatric Vaccine Pricing Model
by Banafsheh Behzad & Sheldon H. Jacobson
85-96 Commentary—Lessons from Nature: Enhancing the Adaptable Potential of Service Ecosystems
by Robert F. Lusch & Rafe Sagarin & Zhen (Richard) Tang

December 2015, Volume 7, Issue 4

249-271 Inventory and Shipment Policies for the Online Movie DVD Rental Industry
by Kyung Sung Jung & Casey Chung & Shun-Chen Niu & Chelliah Sriskandarajah
272-293 Organizational Buyers’ Acceptance of Electronic Procurement Services—An Empirical Investigation in Indian Firms
by M. Ramkumar & Mamata Jenamani
294-314 Comparisons of Perceptions and Behavior in Ticket Queues and Physical Queues
by Kaan Kuzu
315-330 Service Design for Improved Satisfaction: Decoding the Mechanism for Impact of Patient Callback in Emergency Healthcare
by Viswanathan Krishnan & Kanetaka M. Maki & Edward M. Castillo & David A. Guss
331-351 Workforce Management and Scheduling Under Flexible Demand
by Monica C. Villarreal & David Goldsman & Pinar Keskinocak

September 2015, Volume 7, Issue 3

1-1 Editorial—Defining and Measuring Value
by Ralph D. Badinelli
149-162 Value Paradoxes and the Time Value of Value
by Scott E. Sampson
163-180 An Analytical Framework for Value Co-Production in Services
by Uday S. Karmarkar & Guillaume Roels
181-195 Modeling Value Cocreation Processes and Outcomes in Knowledge-Intensive Business Services Engagements
by Lysanne Lessard
196-209 Assessing the Value of Process Improvement by Means of Service Imperfections and Value-Leaks: The Case of a Large Scale Municipality Contact Center
by Guido Dedene & Rick Warnar & Cecilia Mercado & Edward Peters & Stijn Viaene
210-226 Assessing Customer-Perceived Value in Industrial Service Systems
by Risto Rajala & Pekka Töytäri & Tuomas Hervonen
227-248 Understanding Customer Value in Technology-Enabled Services: A Numerical Taxonomy Based on Usage and Utility
by Min Kyung Lee & Rohit Verma & Aleda Roth

June 2015, Volume 7, Issue 2

83-99 Using Digital Service Inventories to Create Customer Value
by Mark M. Davis & Joy Field & Euthemia Stavrulaki
100-118 Challenges of New Service Development: Case Video-Supported Home Care Service
by Arto Wallin & Marja Harjumaa & Pasi Pussinen & Minna Isomursu
119-131 Engineering Effective Responses to Influenza Outbreaks
by Stan N. Finkelstein & Richard C. Larson & Karima Nigmatulina & Anna Teytelman
132-148 Experience-Based Routing in Call Center Environments
by Thomas R. Robbins

March 2015, Volume 7, Issue 1

1-1 Editorial Column—Smart Things as Service Providers: A Call for Convergence of Disciplines to Build a Research Agenda for the Service Systems of the Future
by Alexandra Medina-Borja
1-10 Commentary—Toward a Research Agenda for Human-Centered Service System Innovation
by Paul P. Maglio & Stephen K. Kwan & Jim Spohrer
11-28 Employees’ National Culture and Service Quality: An Integrative Review
by H. Müge Yayla-Küllü & Praowpan Tansitpong & Adelina Gnanlet & Christopher M. McDermott & Jeffrey F. Durgee
29-47 Decision Models for Workforce and Technology Planning in Services
by Gang Li & Joy M. Field & Hongxun Jiang & Tian He & Youming Pang
48-69 Quality-of-Service-Aware Service Selection: A Novel Approach Considering Potential Service Failures and Nondeterministic Service Values
by Bernd Heinrich & Mathias Klier & Lars Lewerenz & Steffen Zimmermann
70-81 A Multiproduct Network Economic Model of Cybercrime in Financial Services
by Anna Nagurney

December 2014, Volume 6, Issue 4

207-216 Commentary —Making Sense of Higher Education’s Future: An Economics and Operations Perspective
by Patrick T. Harker
217-228 The Influence of Online Reputation and Product Heterogeneity on Service Firm Financial Performance
by Chris K. Anderson & Benjamin Lawrence
229-250 A Network Economic Game Theory Model of a Service-Oriented Internet with Price and Quality Competition in Both Content and Network Provision
by Sara Saberi & Anna Nagurney & Tilman Wolf
251-273 Developing a Modular Service Architecture for E-store Supply Chains: The Small- and Medium-Sized Enterprise Perspective
by Anu Bask & Hilkka Merisalo-Rantanen & Tuure Tuunanen
274-295 A Universal Appointment Rule with Patient Classification for Service Times, No-Shows, and Walk-Ins
by Tugba Cayirli & Kum Khiong Yang
296-312 Information Service Blueprint: A Service Blueprinting Framework for Information-Intensive Services
by Chie-Hyeon Lim & Kwang-Jae Kim

September 2014, Volume 6, Issue 3

149-160 Value-in-Context of Healthcare: What Human Factors Differentiate Quality of Nursing Services?
by Hironobu Matsushita & Kyoichi Kijima
161-178 Information Buried in Information Technology Service Contracts: Extracting Process–Performance Interrelationships
by Amit V. Deokar & Sagnika Sen
179-189 Do Consumers Perceive Money-Back Guarantees as Believable? The Effects of Money-Back Guarantee Generosity, Store Name Familiarity, and Perceived Price
by Shih-Ping Jeng & Li-Shia Huang & Yu-Jen Chou & Ching-I Teng
190-205 Signs and Practices as Resources in IT-Related Service Innovation
by Helge Löbler & Robert F. Lusch

June 2014, Volume 6, Issue 2

78-91 Learning About Service Orientation in KIBS: Understanding the Customer as an Active Actor
by Katri Kallio & Inka Lappalainen
94-105 When Trust Makes It Worse—Rating Agencies as Disembedded Service Systems in the U.S. Financial Crisis
by Helge Löbler

IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.