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Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions

Author

Listed:
  • Baile Lu

    (School of Management, Zhejiang University, 310058 Hangzhou, China)

  • Shuai Hao

    (Gies College of Business, University of Illinois at Urbana–Champaign, Urbana, Illinois 61820)

  • Michael Pinedo

    (Stern School of Business, New York University, New York, New York 10012)

  • Yuqian Xu

    (Gies College of Business, University of Illinois at Urbana–Champaign, Urbana, Illinois 61820)

Abstract

In this paper, we provide a survey of recent developments in the fintech (financial technology) industry, focusing on the operational structures, the technologies involved, and the operational risks associated with the new systems. In particular, we discuss payment systems, algorithmic trading, robo-advisory, crowdfunding, and peer-to-peer lending. In the conclusion section, we discuss various promising research directions.

Suggested Citation

  • Baile Lu & Shuai Hao & Michael Pinedo & Yuqian Xu, 2021. "Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions," Service Science, INFORMS, vol. 13(1), pages 19-35, March.
    • Handle: RePEc:inm:orserv:v:13:y:2021:i:1:p:19-35
    DOI: 10.1287/serv.2021.0270
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