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Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions

Author

Listed:
  • Baile Lu

    (School of Management, Zhejiang University, 310058 Hangzhou, China)

  • Shuai Hao

    (Gies College of Business, University of Illinois at Urbana–Champaign, Urbana, Illinois 61820)

  • Michael Pinedo

    (Stern School of Business, New York University, New York, New York 10012)

  • Yuqian Xu

    (Gies College of Business, University of Illinois at Urbana–Champaign, Urbana, Illinois 61820)

Abstract

In this paper, we provide a survey of recent developments in the fintech (financial technology) industry, focusing on the operational structures, the technologies involved, and the operational risks associated with the new systems. In particular, we discuss payment systems, algorithmic trading, robo-advisory, crowdfunding, and peer-to-peer lending. In the conclusion section, we discuss various promising research directions.

Suggested Citation

  • Baile Lu & Shuai Hao & Michael Pinedo & Yuqian Xu, 2021. "Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions," Service Science, INFORMS, vol. 13(1), pages 19-35, March.
    • Handle: RePEc:inm:orserv:v:13:y:2021:i:1:p:19-35
    DOI: 10.1287/serv.2021.0270
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    References listed on IDEAS

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    Cited by:

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    2. Guma Ali & Mussa Ally Dida & Anael Elikana Sam, 2021. "A Secure and Efficient Multi-Factor Authentication Algorithm for Mobile Money Applications," Future Internet, MDPI, vol. 13(12), pages 1-31, November.
    3. Samuel N. Kirshner, 2025. "Psychological Distance and Algorithm Aversion: Congruency and Advisor Confidence," Service Science, INFORMS, vol. 17(2-3), pages 74-91, June.
    4. Khakan Najaf & Alice Chin & Adrian Lean Wan Fook & Mohamed M. Dhiaf & Kaveh Asiaei, 2024. "Fintech and corporate governance: at times of financial crisis," Electronic Commerce Research, Springer, vol. 24(1), pages 605-628, March.
    5. Payam Hanafizadeh & Mojdeh Gerami Amin, 2023. "The transformative potential of banking service domains with the emergence of FinTechs," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(3), pages 411-447, September.

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