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Bridging to New Service Technology: Introduction to the Special Issue from the Cambridge Service Alliance’s Service Week Conference

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  • Veronica Martinez

    (Cambridge Service Alliance, Center for Digital Built Britain, Institute for Manufacturing, Department of Engineering, University of Cambridge, Cambridge CB3 0FS, United Kingdom)

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Suggested Citation

  • Veronica Martinez, 2019. "Bridging to New Service Technology: Introduction to the Special Issue from the Cambridge Service Alliance’s Service Week Conference," Service Science, INFORMS, vol. 11(3), pages 155-156, October.
    • Handle: RePEc:inm:orserv:v:11:y:2019:i:3:p:155-156
    DOI: 10.1287/serv.2019.0249
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    References listed on IDEAS

    as
    1. Park, Joohyung & Ha, Sejin, 2016. "Co-creation of service recovery: Utilitarian and hedonic value and post-recovery responses," Journal of Retailing and Consumer Services, Elsevier, vol. 28(C), pages 310-316.
    2. Hazée, Simon & Van Vaerenbergh, Yves & Armirotto, Vincent, 2017. "Co-creating service recovery after service failure: The role of brand equity," Journal of Business Research, Elsevier, vol. 74(C), pages 101-109.
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