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Enhancing the Design and Management of the Product-Service System Supply Chain: An Application to the Automotive Sector

Author

Listed:
  • Barbara Resta

    (CELS—Research Group on Industrial Engineering, Logistics, and Service Operations, Department of Management, Information, and Production Engineering, Università degli Studi di Bergamo, 24044, Dalmine, Italy)

  • Paolo Gaiardelli

    (CELS—Research Group on Industrial Engineering, Logistics, and Service Operations, Department of Management, Information, and Production Engineering, Università degli Studi di Bergamo, 24044, Dalmine, Italy)

  • Sergio Cavalieri

    (CELS—Research Group on Industrial Engineering, Logistics, and Service Operations, Department of Management, Information, and Production Engineering, Università degli Studi di Bergamo, 24044, Dalmine, Italy)

  • Stefano Dotti

    (CELS—Research Group on Industrial Engineering, Logistics, and Service Operations, Department of Management, Information, and Production Engineering, Università degli Studi di Bergamo, 24044, Dalmine, Italy)

Abstract

The proper design and management of product-service system (PSS) supply chains is a prerequisite for the successful implementation of servitised business models. As underlined by empirical evidence, research on how different types of PSS offerings affect the design and management of the upstream supply chain of PSS providers still appears to be lagging. Therefore, this paper introduces a theoretical explanatory conceptual framework derived from a literature analysis and further developed by four case studies from the automotive sector, which highlight the linkages between the value proposition and supply chain of PSS providers. The results are summarised into 11 propositions that underline the key roles and capabilities that bridge PSS offering features with distinctive characteristics of the PSS supply chain. They also show specific patterns of partners’ relationships and organisational configurations that can be identified during the servitisation transformation.

Suggested Citation

  • Barbara Resta & Paolo Gaiardelli & Sergio Cavalieri & Stefano Dotti, 2017. "Enhancing the Design and Management of the Product-Service System Supply Chain: An Application to the Automotive Sector," Service Science, INFORMS, vol. 9(4), pages 302-314, December.
    • Handle: RePEc:inm:orserv:v:9:y:2017:i:4:p:302-314
    DOI: 10.1287/serv.2017.0193
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    References listed on IDEAS

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    Cited by:

    1. Zihao Jiao & Lun Ran & Xin Liu & Yuli Zhang & Robin G. Qiu, 2020. "Integrating Price-Incentive and Trip-Selection Policies to Rebalance Shared Electric Vehicles," Service Science, INFORMS, vol. 12(4), pages 148-173, December.
    2. Li, Dong & Mishra, Nishant, 2021. "Engaging suppliers for reliability improvement under outcome-based compensations," Omega, Elsevier, vol. 102(C).
    3. Xia, Yu & Tan, Dan & Wang, Bolin, 2021. "Use of a product service system in a competing remanufacturing market," Omega, Elsevier, vol. 102(C).

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