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Product-service systems evolution in the era of Industry 4.0

Author

Listed:
  • Paolo Gaiardelli

    (University of Bergamo)

  • Giuditta Pezzotta

    (University of Bergamo)

  • Alice Rondini

    (University of Bergamo)

  • David Romero

    (Tecnológico de Monterrey)

  • Farnaz Jarrahi

    (University of Bergamo)

  • Marco Bertoni

    (Blekinge Institute of Technology (BTH))

  • Stefan Wiesner

    (BIBA - Bremer Institut für Produktion und Logistik GmbH at the University of Bremen)

  • Thorsten Wuest

    (West Virginia University)

  • Tobias Larsson

    (Blekinge Institute of Technology (BTH))

  • Mohamed Zaki

    (University of Cambridge)

  • Philipp Jussen

    (Schaeffler Monitoring Services GmbH)

  • Xavier Boucher

    (LIMOS-Institut Fayol)

  • Ali Z. Bigdeli

    (Aston University)

  • Sergio Cavalieri

    (University of Bergamo)

Abstract

Recent economic transformations have forced companies to redefine their value propositions, increasing traditional product offerings with supplementary services—the so-called Product-Service System (PSS). Among them, the adoption of Industry 4.0 technologies is very common. However, the directions that companies are undertaking to offer new value to their customers in the Industry 4.0 have not yet been investigated in detail. Based on a focus group, this paper contributes to this understanding by identifying the main trajectories that would shape a future scenario in which PSS and Industry 4.0 would merge. In addition, future research directions addressing (a) the transformation of the PSS value chain into a PSS ecosystem, (b) the transformation inside a single company towards becoming a PSS provider, and (c) the digital transformation of the traditional PSS business model are identified.

Suggested Citation

  • Paolo Gaiardelli & Giuditta Pezzotta & Alice Rondini & David Romero & Farnaz Jarrahi & Marco Bertoni & Stefan Wiesner & Thorsten Wuest & Tobias Larsson & Mohamed Zaki & Philipp Jussen & Xavier Boucher, 2021. "Product-service systems evolution in the era of Industry 4.0," Service Business, Springer;Pan-Pacific Business Association, vol. 15(1), pages 177-207, March.
    • Handle: RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9
    DOI: 10.1007/s11628-021-00438-9
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    References listed on IDEAS

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    Cited by:

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    7. Virginia Fani & Fabiana Pirola & Bianca Bindi & Romeo Bandinelli & Giuditta Pezzotta, 2022. "Design Product-Service Systems by Using a Hybrid Approach: The Fashion Renting Business Model," Sustainability, MDPI, vol. 14(9), pages 1-16, April.

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