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Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel

Author

Listed:
  • Hung-Che Wu

    (Independent Researcher)

  • Xiaolian Chen

    (City University of Macau, Avenida Padre Tomás Pereira Taipa)

  • Ya-Yuan Chang

    (Ming Chuan University)

Abstract

This study investigates the relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions. Empirical data were collected from quarantine hotel guests in Guangzhou. The results show that depression, anxiety, and stress have a negative influence on satisfaction and that trust and intimacy have a positive influence on satisfaction. Trust has a positive influence on intimacy. Trust and intimacy have a positive influence on commitment. Commitment, satisfaction, and intimacy have a positive influence on quarantine intentions. Intimacy mediates the effect of trust on quarantine intentions. Need for cognition moderates the relationship between satisfaction and quarantine intentions. The theoretical and managerial implications of these results are discussed.

Suggested Citation

  • Hung-Che Wu & Xiaolian Chen & Ya-Yuan Chang, 2021. "Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel," Service Business, Springer;Pan-Pacific Business Association, vol. 15(4), pages 587-611, December.
    • Handle: RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00454-9
    DOI: 10.1007/s11628-021-00454-9
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    References listed on IDEAS

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