Chatbots or me? Consumers’ switching between human agents and conversational agents
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DOI: 10.1016/j.jretconser.2023.103264
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Cited by:
- Markovitch, Dmitri G. & Stough, Rusty A. & Huang, Dongling, 2024. "Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
- Chakraborty, Debarun & Polisetty, Aruna & G, Sowmya & Rana, Nripendra P. & Khorana, Sangeeta, 2024. "Unlocking the potential of AI: Enhancing consumer engagement in the beauty and cosmetic product purchases," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
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Keywords
Push–pull mooring framework; Conversational agents; Anytime/anywhere connectivity; Association; and visibility;All these keywords.
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