Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment
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DOI: 10.1016/j.jretconser.2021.102803
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Cited by:
- Yang, Junping & Zhang, Mengjie & Ballester-Miquel, José Carlos & Ribeiro-Navarrete, Samuel, 2022. "Exploring what drives entrepreneurs: Intergenerational differences between entrepreneurs born in the 1980s and 1990s," Technological Forecasting and Social Change, Elsevier, vol. 183(C).
- Gibson, Samantha & Hsu, Maxwell K. & Zhou, Xing, 2022. "Convenience stores in the digital age: A focus on the customer experience and revisit intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
- Blömker, Jan & Albrecht, Carmen-Maria, 2024. "Psychographic segmentation of multichannel customers: investigating the influence of individual differences on channel choice and switching behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
- Lim, Xin-Jean & Cheah, Jun-Hwa & Dwivedi, Yogesh K. & Richard, James E., 2022. "Does retail type matter? Consumer responses to channel integration in omni-channel retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
- Cui, Xingwen & Xie, Qinghong & Zhu, Jing & Shareef, Mahmud Akhter & Goraya, M. Awais Shakir & Akram, Muhammad Shakaib, 2022. "Understanding the omnichannel customer journey: The effect of online and offline channel interactivity on consumer value co-creation behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
- Li, Chia-Ying & Zhang, Jin-Ting, 2023. "Chatbots or me? Consumers’ switching between human agents and conversational agents," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
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Keywords
Channel switching; Customer emotions; Customer experience; Omnichannel; Qualitative assessment;All these keywords.
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