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Review of Don A. Dillman's Mail and Telephone Surveys, New York: John Wiley & Sons, 1978


  • JS Armstrong

    (The Wharton School)


Recently, I sent postcards to many people. The same week, Dr. X sent me a postcard with nearly identical wording. What happened? Both Dr. X and I had been influenced by Dillman’s Mail and Telephone Surveys. Despite its flaws, it is a worthwhile book. I keep this book near me when working on surveys, and I suspect it will have a strong influence on survey research. This review gives a description of the content of Dillman’s book. It goes on to describe the flaws not only to alert the reader but also in the hope that Dillman will write a new edition to overcome these problems. He could convert a gold book into an excellent one.

Suggested Citation

  • JS Armstrong, 2005. "Review of Don A. Dillman's Mail and Telephone Surveys, New York: John Wiley & Sons, 1978," General Economics and Teaching 0502043, EconWPA.
  • Handle: RePEc:wpa:wuwpgt:0502043
    Note: Type of Document - pdf; pages: 3

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    References listed on IDEAS

    1. JS Armstrong & Terry Overton, 2005. "Estimating Nonresponse Bias in Mail Surveys," General Economics and Teaching 0502044, EconWPA.
    2. Armstrong, J. Scott, 1975. "Monetary incentives in mail surveys," MPRA Paper 81695, University Library of Munich, Germany.
    3. JS Armstrong, 2005. "Monetary Incentives in Mail Surveys," General Economics and Teaching 0502045, EconWPA.
    4. Armstrong, J. Scott & Overton, Terry S., 1977. "Estimating Nonresponse Bias in Mail Surveys," MPRA Paper 81694, University Library of Munich, Germany.
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    More about this item


    Don Dillman; surveys; telephone; review;

    JEL classification:

    • A - General Economics and Teaching


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