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Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs

Author

Listed:
  • Mennens, Kars

    (Marketing and Supply Chain Management)

  • van Gils, Anita

    (Organisation and Strategy)

  • Odekerken - Schröder, Gaby

    (Marketing and Supply Chain Management)

  • Letterie, Wilko

    (Organisation and Strategy)

Abstract

In this paper, we discuss factors that enable SMEs to achieve service innovation excellence. Using a knowledge based-perspective, we posit that absorptive capacity, which is the ability to identify, assimilate and exploit external knowledge, is one of these critical factors. Additionally, we investigate the effect of two potential drivers that can influence absorptive capacity, namely employee collaboration and an SME’s search breadth.

Suggested Citation

  • Mennens, Kars & van Gils, Anita & Odekerken - Schröder, Gaby & Letterie, Wilko, 2016. "Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs," Research Memorandum 025, Maastricht University, Graduate School of Business and Economics (GSBE).
  • Handle: RePEc:unm:umagsb:2016025
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    File URL: https://cris.maastrichtuniversity.nl/portal/files/3610269/content
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    References listed on IDEAS

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    More about this item

    Keywords

    strategy ; business administration and economics;

    JEL classification:

    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives

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