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Enterprise social network for knowledge sharing in MNCs: Examining the role of knowledge contributors and knowledge seekers for cross-country collaboration

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  • Chatterjee, Sheshadri
  • Chaudhuri, Ranjan
  • Vrontis, Demetris
  • Piccolo, Rossana

Abstract

Online social networking within a large enterprise, known as enterprise social networking (ESN), is a critical requirement for social relationships and business-related informal discussions among its employees. ESN is important for multinational companies (MNCs) where employees work in different time zones in geographically dispersed locations in multiple continents. The MNCs use the ESN for their knowledge management and transfer activities among different subsidiaries in different countries or continents as a part of their strategic internationalization initiatives. ESN is developed by MNCs using enterprise social software for business or commercial knowledge management purposes and cross-country collaborations among their subsidiaries. ESN helps cross-country collaboration in MNCs to organize their internal communication (across different countries) and business discussions in an international environment. ESN is used mainly by two groups of employees in the MNCs: knowledge contributors and knowledge seekers. Both groups are essential for overall knowledge management strategy for creation, dissemination, and consumption of knowledge across countries. In this context, the purpose of this study is to examine the role of knowledge contributors and knowledge seekers in the MNCs using ESN for cross-country collaboration.

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  • Chatterjee, Sheshadri & Chaudhuri, Ranjan & Vrontis, Demetris & Piccolo, Rossana, 2021. "Enterprise social network for knowledge sharing in MNCs: Examining the role of knowledge contributors and knowledge seekers for cross-country collaboration," Journal of International Management, Elsevier, vol. 27(1).
    • Handle: RePEc:eee:intman:v:27:y:2021:i:1:s1075425321000077
    DOI: 10.1016/j.intman.2021.100827
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    2. Sheshadri Chatterjee & Ranjan Chaudhuri & Demetris Vrontis & Adnane Maalaoui, 2023. "Internationalization of family business and its performance: examining the moderating role of digitalization and international networking capability," Review of Managerial Science, Springer, vol. 17(7), pages 2443-2470, October.
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    9. Degbey, William Y. & Pelto, Elina, 2021. "Customer knowledge sharing in cross-border mergers and acquisitions: The role of customer motivation and promise management," Journal of International Management, Elsevier, vol. 27(4).
    10. Nicole F. Richter & Sven Hauff & Christian M. Ringle & Siegfried P. Gudergan, 2022. "The Use of Partial Least Squares Structural Equation Modeling and Complementary Methods in International Management Research," Management International Review, Springer, vol. 62(4), pages 449-470, August.
    11. Chatterjee, Sheshadri & Chaudhuri, Ranjan & Vrontis, Demetris & Pereira, Vijay, 2022. "Examining the industrial buying behavior in Indian market: From behavior and cultural perspective for B2B buyers and suppliers," Journal of Business Research, Elsevier, vol. 151(C), pages 86-99.
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    13. Lima Nasrin Eni, 2022. "Mediating Role of Knowledge Sharing in the Nexus among Human Capital, IT Capability, Transactional Leadership and Innovation Performance: Empirical Evidence from Bangladeshi Telecommunication Sector," International Journal of Science and Business, IJSAB International, vol. 9(1), pages 1-17.

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