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Antecedents and outcomes of service recovery perfomance in private healthcare: An empirical investigation

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  • Nicholas Ashill

    ()

  • Jayne Krisjanous

    ()

  • Janet Carruthers

    ()

Abstract

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Suggested Citation

  • Nicholas Ashill & Jayne Krisjanous & Janet Carruthers, 2004. "Antecedents and outcomes of service recovery perfomance in private healthcare: An empirical investigation," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 1(2), pages 57-74, December.
  • Handle: RePEc:spr:irpnmk:v:1:y:2004:i:2:p:57-74
    DOI: 10.1007/BF02896626
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    References listed on IDEAS

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    1. Osman M. Karatepe & Georgiana Karadas, 2011. "The effect of management commitment to service quality on job embeddedness and performance outcomes," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 13(4), pages 614-636, July.
    2. Fougere, Geoff, 2001. "Transforming health sectors: new logics of organizing in the New Zealand health system," Social Science & Medicine, Elsevier, vol. 52(8), pages 1233-1242, April.
    3. JS Armstrong & Terry Overton, 2005. "Estimating Nonresponse Bias in Mail Surveys," General Economics and Teaching 0502044, EconWPA.
    4. Armstrong, J. Scott & Overton, Terry S., 1977. "Estimating Nonresponse Bias in Mail Surveys," MPRA Paper 81694, University Library of Munich, Germany.
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