Antecedents and outcomes of service recovery perfomance in private healthcare: An empirical investigation
No abstract is available for this item.
Volume (Year): 1 (2004)
Issue (Month): 2 (December)
|Contact details of provider:|| Web page: http://www.springer.com/business/journal/12208|
|Order Information:||Web: http://link.springer.de/orders.htm|
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Fougere, Geoff, 2001. "Transforming health sectors: new logics of organizing in the New Zealand health system," Social Science & Medicine, Elsevier, vol. 52(8), pages 1233-1242, April.
- Osman M. Karatepe & Georgiana Karadas, 2011. "The effect of management commitment to service quality on job embeddedness and performance outcomes," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 13(4), pages 614-636, July.
- JS Armstrong & Terry Overton, 2005. "Estimating Nonresponse Bias in Mail Surveys," General Economics and Teaching 0502044, EconWPA.
When requesting a correction, please mention this item's handle: RePEc:spr:irpnmk:v:1:y:2004:i:2:p:57-74. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Sonal Shukla)or (Christopher F Baum)
If references are entirely missing, you can add them using this form.