Antecedents and outcomes of service recovery perfomance in private healthcare: An empirical investigation
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References listed on IDEAS
- Osman M. Karatepe & Georgiana Karadas, 2011. "The effect of management commitment to service quality on job embeddedness and performance outcomes," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 13(4), pages 614-636, July.
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KeywordsService recovery perfomance; healthcare; frontline staff; Desempeño en los servicios de atenciñn al paciente; sanidad; pleados de atención al póblico;
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