Employee Orientation and Performance: An Exploration of the Mediating Role of Customer Orientation
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Volume (Year): 91 (2010)
Issue (Month): 1 (February)
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References listed on IDEAS
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- Emmanuella Plakoyiannaki & Nikolaos Tzokas & Pavlos Dimitratos & Michael Saren, 2008. "How Critical is Employee Orientation for Customer Relationship Management? Insights from a Case Study," Journal of Management Studies, Wiley Blackwell, vol. 45(2), pages 268-293, 03.
- Gerald E. Fryxell & Robert S. Dooley & Wing-Sun Li, 2004. "The Role of Trustworthiness in Maintaining Employee Commitment During Restructuring in China," Asia Pacific Journal of Management, Springer, vol. 21(4), pages 515-533, December.
- JS Armstrong & Terry Overton, 2005. "Estimating Nonresponse Bias in Mail Surveys," General Economics and Teaching 0502044, EconWPA.
- Gounaris, Spiros P., 2006. "Internal-market orientation and its measurement," Journal of Business Research, Elsevier, vol. 59(4), pages 432-448, April.
- Conduit, Jodie & Mavondo, Felix T., 2001. "How critical is internal customer orientation to market orientation?1," Journal of Business Research, Elsevier, vol. 51(1), pages 11-24, January.
- Bård Kuvaas, 2008. "An Exploration of How the Employee-Organization Relationship Affects the Linkage Between Perception of Developmental Human Resource Practices and Employee Outcomes," Journal of Management Studies, Wiley Blackwell, vol. 45(1), pages 1-25, 01.
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