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Employee Orientation and Performance: An Exploration of the Mediating Role of Customer Orientation


  • Junfeng Zhang



No abstract is available for this item.

Suggested Citation

  • Junfeng Zhang, 2010. "Employee Orientation and Performance: An Exploration of the Mediating Role of Customer Orientation," Journal of Business Ethics, Springer, vol. 91(1), pages 111-121, February.
  • Handle: RePEc:kap:jbuset:v:91:y:2010:i:1:p:111-121
    DOI: 10.1007/s10551-010-0570-6

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    References listed on IDEAS

    1. Emmanuella Plakoyiannaki & Nikolaos Tzokas & Pavlos Dimitratos & Michael Saren, 2008. "How Critical is Employee Orientation for Customer Relationship Management? Insights from a Case Study," Journal of Management Studies, Wiley Blackwell, vol. 45(2), pages 268-293, March.
    2. Gerald E. Fryxell & Robert S. Dooley & Wing-Sun Li, 2004. "The Role of Trustworthiness in Maintaining Employee Commitment During Restructuring in China," Asia Pacific Journal of Management, Springer, vol. 21(4), pages 515-533, December.
    3. JS Armstrong & Terry Overton, 2005. "Estimating Nonresponse Bias in Mail Surveys," General Economics and Teaching 0502044, EconWPA.
    4. Gounaris, Spiros P., 2006. "Internal-market orientation and its measurement," Journal of Business Research, Elsevier, vol. 59(4), pages 432-448, April.
    5. Conduit, Jodie & Mavondo, Felix T., 2001. "How critical is internal customer orientation to market orientation?1," Journal of Business Research, Elsevier, vol. 51(1), pages 11-24, January.
    6. Bård Kuvaas, 2008. "An Exploration of How the Employee-Organization Relationship Affects the Linkage Between Perception of Developmental Human Resource Practices and Employee Outcomes," Journal of Management Studies, Wiley Blackwell, vol. 45(1), pages 1-25, January.
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    Cited by:

    1. Christian Voegtlin & Michelle Greenwood, 2016. "Corporate social responsibility and human resource management: A systematic review and conceptual analysis," Post-Print hal-01481479, HAL.


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