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Citations for "The Digitization of Word-of-mouth: Promise and Challenges of Online Feedback Mechanisms"

by Dellarocas, Chrysanthos

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  1. Gefen, David & Reychav, Iris, 2014. "Why trustworthiness in an IT vendor is important even after the vendor left: IT is accepting the message and not just the messenger that is important," Omega, Elsevier, vol. 44(C), pages 111-125.
  2. Robert Gazzale & Tapan Khopkar, 2011. "Remain silent and ye shall suffer: seller exploitation of reticent buyers in an experimental reputation system," Experimental Economics, Springer;Economic Science Association, vol. 14(2), pages 273-285, May.
  3. Yong Liu & Enping Mai & Jun Yang, 2015. "Network externalities in online video games: an empirical analysis utilizing online product ratings," Marketing Letters, Springer, vol. 26(4), pages 679-690, December.
  4. Prüfer, J.O., 2014. "Trusting Privacy in the Cloud," Discussion Paper 2014-073, Tilburg University, Center for Economic Research.
  5. Bettina Rockenbach & Abdolkarim Sadrieh, 2009. "Sharing Information," FEMM Working Papers 09029, Otto-von-Guericke University Magdeburg, Faculty of Economics and Management.
  6. Chris Nosko & Steven Tadelis, 2015. "The Limits of Reputation in Platform Markets: An Empirical Analysis and Field Experiment," NBER Working Papers 20830, National Bureau of Economic Research, Inc.
  7. Gupta, Pranjal & Harris, Judy, 2010. "How e-WOM recommendations influence product consideration and quality of choice: A motivation to process information perspective," Journal of Business Research, Elsevier, vol. 63(9-10), pages 1041-1049, September.
  8. Ana Raluca CHIOSA, 2014. "Word Of Mouth – From Verbally Communication To Communication Online," Management Intercultural, Editorial Department, Fundația Română pentru Inteligența Afacerii, issue 31, pages 415-420, November.
  9. Harmsen - van Hout, Marjolein J.W. & Herings, P. Jean-Jacques & Dellaert ,Benedict G.C., 2006. "The Structure of Online Consumer Communication Networks," Research Memorandum 028, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
  10. Jolivet, Grégory & Jullien, Bruno & Postel-Vinay, Fabien, 2013. "Reputation and Prices on the e-Market:Evidence from a Major French Platform," IDEI Working Papers 785, Institut d'Économie Industrielle (IDEI), Toulouse, revised May 2014.
  11. Fan, Zhi-Ping & Sun, Minghe, 2015. "Behavior-aware user response modeling in social media: Learning from diverse heterogeneous dataAuthor-Name: Chen, Zhen-Yu," European Journal of Operational Research, Elsevier, vol. 241(2), pages 422-434.
  12. Chrysanthos Dellarocas & Charles A. Wood, 2008. "The Sound of Silence in Online Feedback: Estimating Trading Risks in the Presence of Reporting Bias," Management Science, INFORMS, vol. 54(3), pages 460-476, March.
  13. Anne Gausdal, 2015. "Methods for Developing Innovative SME Networks," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 6(4), pages 978-1000, December.
  14. Reuber, A. Rebecca & Fischer, Eileen, 2011. "International entrepreneurship in internet-enabled markets," Journal of Business Venturing, Elsevier, vol. 26(6), pages 660-679.
  15. Alexander Rozhkov, 2014. "Personal Level Customer Orientation in Russian Direct Selling Market," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 26(1), pages 7-22.
  16. Marianne Lumeau & David Masclet & Thierry Pénard, 2015. "Reputation and social (dis)approval in feedback mechanisms: An experimental study," Post-Print halshs-01116889, HAL.
  17. Anya Samek, 2012. "An Experimental Study of Reputation with Heterogeneous Goods," Artefactual Field Experiments 00439, The Field Experiments Website.
  18. Jeonghye Choi & David R. Bell & Leonard M. Lodish, 2012. "Traditional and IS-Enabled Customer Acquisition on the Internet," Management Science, INFORMS, vol. 58(4), pages 754-769, April.
  19. Claussen, Jörg & Kretschmer, Tobias & Mayrhofer, Philip, 2010. "Private Regulation by Platform Operators – Implications for Usage Intensity," Discussion Papers in Business Administration 11374, University of Munich, Munich School of Management.
  20. Eli M. Snir & Lorin M. Hitt, 2003. "Costly Bidding in Online Markets for IT Services," Management Science, INFORMS, vol. 49(11), pages 1504-1520, November.
  21. Dellarocas, Chrysanthos, 2003. "Efficiency and Robustness of Binary Feedback Mechanisms in Trading Environments with Moral Hazard," Working papers 4297-03, Massachusetts Institute of Technology (MIT), Sloan School of Management.
  22. Ajay K. Agrawal & Nicola Lacetera & Elizabeth Lyons, 2013. "Does Information Help or Hinder Job Applicants from Less Developed Countries in Online Markets?," NBER Working Papers 18720, National Bureau of Economic Research, Inc.
  23. Frank J. van Rijnsoever & Carolina Castaldi, 2008. "Knowledge base, information search and intention to adopt innovation," Innovation Studies Utrecht (ISU) working paper series 08-02, Utrecht University, Department of Innovation Studies, revised Feb 2008.
  24. Jehoshua Eliashberg & Anita Elberse & Mark A.A.M. Leenders, 2006. "The Motion Picture Industry: Critical Issues in Practice, Current Research, and New Research Directions," Marketing Science, INFORMS, vol. 25(6), pages 638-661, 11-12.
  25. Gary E. Bolton & Elena Katok & Axel Ockenfels, 2003. "How Effective are Electronic Reputation Mechanisms? An Experimental Investigation," Working Paper Series in Economics 3, University of Cologne, Department of Economics.
  26. Michael Scholz & Verena Dorner, 2013. "The Recipe for the Perfect Review?," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 5(3), pages 141-151, June.
  27. Beck, Jonathan, 2008. "Diderot´s rule," Discussion Papers, Research Unit: Competition and Innovation SP II 2008-13, Social Science Research Center Berlin (WZB).
  28. See Kwong Goh & Nan Jiang & Muhamad Faiz Abdul Hak & Pei Leng Tee, 2016. "Determinants of Smartphone Repeat Purchase Intention among Malaysians: A Moderation Role of Social Influence and a Mediating Effect of Consumer Satisfaction," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 993-1004.
  29. S. Cicognani & P. Figini & M. Magnani, 2016. "Social Influence Bias in Online Ratings: A Field Experiment," Working Papers wp1060, Dipartimento Scienze Economiche, Universita' di Bologna.
  30. Gary E Bolton & Claudia Loebbecke & Axel Ockenfels, 2007. "How Social Reputation Networks Interact with Competition in Anonymous Online Trading: An Experimental Study," Working Paper Series in Economics 32, University of Cologne, Department of Economics.
  31. John J. Horton & Richard J. Zeckhauser, 2016. "Owning, Using and Renting: Some Simple Economics of the "Sharing Economy"," NBER Working Papers 22029, National Bureau of Economic Research, Inc.
  32. Arthur M. Geoffrion & Ramayya Krishnan, 2003. "E-Business and Management Science: Mutual Impacts (Part 1 of 2)," Management Science, INFORMS, vol. 49(10), pages 1275-1286, October.
  33. Ravi Bapna & Chrysanthos Dellarocas & Sarah Rice, 2010. "Vertically Differentiated Simultaneous Vickrey Auctions: Theory and Experimental Evidence," Management Science, INFORMS, vol. 56(7), pages 1074-1092, July.
  34. Christian Hahn & Bettina Fley & Michael Florian & Daniela Spresny & Klaus Fischer, 2007. "Social Reputation: a Mechanism for Flexible Self-Regulation of Multiagent Systems," Journal of Artificial Societies and Social Simulation, Journal of Artificial Societies and Social Simulation, vol. 10(1), pages 2.
  35. You, Liangjun & Sikora, Riyaz, 2011. "An adaptive evaluation mechanism for online traders," European Journal of Operational Research, Elsevier, vol. 214(3), pages 739-748, November.
  36. Cai, Hongbin & Jin, Ginger Zhe & Liu, Chong & Zhou, Li-an, 2014. "Seller reputation: From word-of-mouth to centralized feedback," International Journal of Industrial Organization, Elsevier, vol. 34(C), pages 51-65.
  37. Kamei, Kenju, 2015. "Endogenous Reputation Formation: Cooperation and Identity under the Shadow of the Future," MPRA Paper 61657, University Library of Munich, Germany.
  38. Sylvain Dejean & Thierry Pénard & Raphaël Suire, 2010. "La gratuité est-elle une fatalité sur les marchés numériques ? Une étude sur le consentement à payer pour des offres de contenus audiovisuels sur internet," Economie & Prévision, La Documentation Française, vol. 0(3), pages 15-32.
  39. José Canals-Cerdá, 2012. "The value of a good reputation online: an application to art auctions," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 36(1), pages 67-85, February.
  40. Chen, Liyun, 2009. "What do we pay for asymmetric information? The evolution of mechanisms in online markets," MPRA Paper 22506, University Library of Munich, Germany.
  41. Camille Alloing & Marie Haikel-Elsabeh, 2012. "Les leaders d'opinion sur les réseaux socionumériques," Post-Print hal-00958659, HAL.
  42. Peitz, Martin & Schwalbe, Ulrich, 2016. "Zwischen Sozialromantik und Neoliberalismus: Zur Ökonomie der Sharing-Economy," ZEW Discussion Papers 16-033, ZEW - Zentrum für Europäische Wirtschaftsforschung / Center for European Economic Research.
  43. Sharma, Dheeraj & Verma, Varsha, . "Consumers' Need for Uniqueness: A Cross-Cultural Validation," IIMA Working Papers WP2014-03-20, Indian Institute of Management Ahmedabad, Research and Publication Department.
  44. Joe Cox & Daniel Kaimann, 2013. "The Signaling Effect of Critics - Evidence from a Market for Experience Goods," Working Papers CIE 68, Paderborn University, CIE Center for International Economics.
  45. Chen, Jie & Teng, Lefa & Yu, Ying & Yu, Xueer, 2016. "The effect of online information sources on purchase intentions between consumers with high and low susceptibility to informational influence," Journal of Business Research, Elsevier, vol. 69(2), pages 467-475.
  46. Nicole Immorlica & Brendan Lucier & Brian W. Rogers, 2010. "Emergence of Cooperation in ANonymous Social Networks through Social Capital," 2010 Meeting Papers 1134, Society for Economic Dynamics.
  47. Heyes, Anthony & Kapur, Sandeep, 2012. "Angry customers, e-word-of-mouth and incentives for quality provision," Journal of Economic Behavior & Organization, Elsevier, vol. 84(3), pages 813-828.
  48. Fan, Ying & Ju, Jiandong & Xiao, Mo, 2016. "Reputation premium and reputation management: Evidence from the largest e-commerce platform in China," International Journal of Industrial Organization, Elsevier, vol. 46(C), pages 63-76.
  49. Doukidis, Georgios I. & Pramatari, Katerina & Lekakos, Georgios, 2008. "OR and the management of electronic services," European Journal of Operational Research, Elsevier, vol. 187(3), pages 1296-1309, June.
  50. Jörg Claussen & Tobias Kretschmer & Philip Mayrhofer, 2012. "Incentives for Quality over Time - The Case of Facebook Applications," CEP Discussion Papers dp1133, Centre for Economic Performance, LSE.
  51. Yubo Chen & Jinhong Xie, 2008. "Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix," Management Science, INFORMS, vol. 54(3), pages 477-491, March.
  52. Claire Roederer & Marc Filser, 2011. "e-voicing an opinion on a brand," Post-Print hal-00600695, HAL.
  53. Li, Lingfang (Ivy) & Xiao, Erte, 2010. "Money Talks? An Experimental Study of Rebate in Reputation System Design," MPRA Paper 22401, University Library of Munich, Germany.
  54. Cunningham, Scott & Kendall, Todd D., 2011. "Prostitution 2.0: The changing face of sex work," Journal of Urban Economics, Elsevier, vol. 69(3), pages 273-287, May.
  55. W. Bentley MacLeod, 2006. "Reputations, Relationships and the Enforcement of Incomplete Contracts," CESifo Working Paper Series 1730, CESifo Group Munich.
  56. Chowdhury, Nasif, 2016. "The Impact of Electronic Word-of-Mouth on Consumers’ Purchase Intentions in Bangladesh Telecommunication Industry," EconStor Preprints 142747, ZBW - German National Library of Economics.
  57. Jiang, Guoyin & Tadikamalla, Pandu R. & Shang, Jennifer & Zhao, Ling, 2016. "Impacts of knowledge on online brand success: an agent-based model for online market share enhancement," European Journal of Operational Research, Elsevier, vol. 248(3), pages 1093-1103.
  58. Yabing Jiang & Hong Guo, 2012. "Design of Consumer Review Systems and Product Pricing," Working Papers 12-10, NET Institute.
  59. Jinhong Xie & Eitan Gerstner, 2007. "Service Escape: Profiting from Customer Cancellations," Marketing Science, INFORMS, vol. 26(1), pages 18-30, 01-02.
  60. Matthias Wibral, 2015. "Identity changes and the efficiency of reputation systems," Experimental Economics, Springer;Economic Science Association, vol. 18(3), pages 408-431, September.
  61. Christian Fieseler & Matthes Fleck & Miriam Meckel, 2010. "Corporate Social Responsibility in the Blogosphere," Journal of Business Ethics, Springer, vol. 91(4), pages 599-614, February.
  62. Horton, John J. & Zeckhauser, Richard J., 2016. "Owning, Using and Renting: Some Simple Economics of the "Sharing Economy"," Working Paper Series 16-007, Harvard University, John F. Kennedy School of Government.
  63. Anthony Heyes & Sandeep Kapur, 2012. "Customer Anger and Incentives for Quality Provision," Birkbeck Working Papers in Economics and Finance 1215, Birkbeck, Department of Economics, Mathematics & Statistics.
  64. Onur, Ilke & Velamuri, Malathi, 2014. "Competition, endogeneity and the winning bid: An empirical analysis of eBay auctions," Information Economics and Policy, Elsevier, vol. 26(C), pages 68-74.
  65. Mingfeng Lin & Paulo Goes, 2012. "The Appeal of Third-party Certifications: Information Unraveling in Natural Experiments," Working Papers 12-02, NET Institute.
  66. Edgardo Arturo Ayala Gaytán, 2009. "Social network externalities and price dispersion in online markets," Ensayos Revista de Economia, Universidad Autonoma de Nuevo Leon, Facultad de Economia, vol. 0(2), pages 1-28, November.
  67. Chris Forman & Anindya Ghose & Avi Goldfarb, 2006. "Geography and Electronic Commerce: Measuring Convenience, Selection, and Price," Working Papers 06-15, NET Institute, revised Sep 2006.
  68. Daniel Kaimann, 2014. ""To infinity and beyond!" A genre-specific film analysis of movie success mechanisms," Working Papers Dissertations 11, Paderborn University, Faculty of Business Administration and Economics.
  69. Bettina Lis & Christian Neßler, 2014. "Electronic Word of Mouth," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(1), pages 63-65, February.
  70. Brosig, Jeannette, 2006. "Communication channels and induced behavior," MPRA Paper 14035, University Library of Munich, Germany.
  71. Bruno Jullien & In-Uck Park, 2011. "Seller Reputation and Trust in Pre-Trade Communication," The Centre for Market and Public Organisation 11/272, Department of Economics, University of Bristol, UK.
  72. Daniel Kaimann & Joe Cox, 2014. "The Signaling Effect of Critics: Do Professionals outweigh Word-of-Mouth? Evidence from the Video Game Industry," Working Papers Dissertations 10, Paderborn University, Faculty of Business Administration and Economics.
  73. Filieri, Raffaele, 2015. "What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM," Journal of Business Research, Elsevier, vol. 68(6), pages 1261-1270.
  74. David Masclet & Thierry Pénard, 2008. "Is the ebay feedback system really efficient ? an experimental study," Economics Working Paper Archive (University of Rennes 1 & University of Caen) 200803, Center for Research in Economics and Management (CREM), University of Rennes 1, University of Caen and CNRS.
  75. Lee, In, 2016. "Using Groupon for health and wellness businesses," Business Horizons, Elsevier, vol. 59(4), pages 369-377.
  76. Kaplan, Andreas M. & Haenlein, Michael, 2011. "Two hearts in three-quarter time: How to waltz the social media/viral marketing dance," Business Horizons, Elsevier, vol. 54(3), pages 253-263, May.
  77. Mingfeng Lin & Nagpurnanand R. Prabhala & Siva Viswanathan, 2013. "Judging Borrowers by the Company They Keep: Friendship Networks and Information Asymmetry in Online Peer-to-Peer Lending," Management Science, INFORMS, vol. 59(1), pages 17-35, August.
  78. Koji Ishida & Lisa Slevitch & Katia Siamionava, 2016. "The Effects of Traditional and Electronic Word-of-Mouth on Destination Image: A Case of Vacation Tourists Visiting Branson, Missouri," Administrative Sciences, MDPI, Open Access Journal, vol. 6(4), pages 12, September.
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