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2024, Volume 15, Issue 6
- 639-661 Analysing the role of WOM and eWOM in exploring tourist destinations
by Priyanka Malik & Shalini Gautam - 662-686 Does brand association, brand attachment, and brand identification mediate the relationship between consumers' willingness to pay premium prices and social media marketing efforts?
by Ruturaj Baber & Prerana Baber & Sumit Narula & Rahul Pratap Singh Kaurav - 687-708 Springs of digital disruption: mediation of blockchain technology adoption in retail supply chain management
by Rohit Kumar Verma & Rajeev Kumar - 709-732 Nexus between artificial intelligence and marketing: a systematic review and bibliometric analysis
by S. Rajumesh - 733-766 What we know and do not know about video games as marketers: a review and synthesis of the literature
by Ayhan Akpınar & Muhammet Ali Tiltay
2024, Volume 15, Issue 5
- 519-540 The effect of social media marketing on consumers' purchase intention of organic food: the role of perceived value, trust and social identity
by Bee Lian Song & Chee Yoong Liew & Muthaloo Subramaniam & Salwa Ahamad - 541-557 The role of perceived security, perceived compatibility, and perceived user experience in intentions to use mobile payment services by Generation Z consumers
by Aakash Kamble & Smita Mehendale & Supriya Desai & Devidas Golhar - 558-579 Role of internal brand equity and brand citizenship behaviour on customer's satisfaction
by Negin Sangari & Zhaleh Alizadeh & Fatemeh Alizadeh & Shib Sankar Sana - 580-599 Customer brand engagement in emerging businesses: antecedents and consequences
by Amir Reza Konjkav Monfared & Milad Mohebali Malmiri & Mohammadreza Barootkoob & Mohammadreza Keshavarz - 600-620 Validating the potential measures of e-brand trust and e-brand loyalty: an examination using SEM
by Y. Anjel Raj & J. Hemalatha & K. Mohamed Jasim - 621-638 Effects of seamless omnichannel experience on customer behavioural outcomes
by Tanya Singh & Shivendra Kumar Pandey
2024, Volume 15, Issue 4
- 393-414 Moderating effect of brand awareness levels on the relationship between eWOM, perceived quality, brand trust, and purchase intention
by Dimas Agus Hairani & Tanti Handriana & Dudi Amarullah - 415-430 A study on the influence of social media marketing activities on customer satisfaction mediated by perceived value in the e-commerce industry
by Rashi Banerji & Animesh Singh - 431-454 Return satisfaction with e-marketplaces: an investigation in Asia
by Kedwadee Sombultawee & Inthakan Pannarom - 455-478 Impact of privacy, technology readiness, and perceived crowding on adoption of telemedicine services
by Gurcharan Singh & Sourabh Bhatt & Deepika Jhamb - 479-500 A study of impact of the demographics on the adoption of technology-driven based payment techniques among Mom-and-Pop retail owners and consumers-in emerging markets
by R.K. Srivastava - 501-517 Purchasing celebrity-endorsed brands as a way of self-presentation
by Xiaofan Yue & Nawal Hanim Abdullah & Mass Hareeza Ali & Raja Nerina Raja Yusof
2024, Volume 15, Issue 3
- 261-287 Understanding loyalty towards Facebook and the mediating role of trust: an expectation confirmation theory perspective
by Sunil Hazari - 288-307 The background colour of online retailing and cognitive and emotional responses of consumers: an experimental study
by Manijeh Bahrainizad - 308-329 I like, I don't like, I don't know: consumers' attitude towards marketing content in social media from Gen Y glasses
by Nor Azimah Kamaruddin & Lennora Putit & Amily Fikry - 330-349 Impact of quality of AR apps on customer brand engagement, word-of-mouth and purchase intention: moderating role of perceived brand value
by Vipul Patel & Pradeep Kautish & Naresh K. Patel - 350-369 The influence of the web-based factors on women's online purchase decision of cosmetic products
by Rand Al-dmour & Sameh Kamal & Hani Al-dmour & Ra'ed Masadeh & Raghda Alfaouri - 370-392 Who influences the influencer - a network analytical study of an influencer's peer-based importance
by Jens K. Perret
2024, Volume 15, Issue 2
- 139-160 Modelling the antecedents of online impulse buying in cross-cultural context
by Abu Bashar & Shalini Singh & Vivek Kumar Pathak - 161-180 An analysis of consumer perception towards supermarket and online shopping: a systematic review
by Shagun Jain & Tina Shivnani & Jampala Maheshchandra Babu - 181-202 Consumer perception regarding the ethics of online retailing: a review, synthesis, and future research directions
by Saptarshi Bhattacharya & Rajendra Prasad Sharma & Ashish Gupta - 203-222 Salespeople's psychological antecedents of sales force automation adoption and use in the industrial healthcare setting
by Kohail Younes - 223-239 Predicting repurchase intentions with website usability: a parallel mediation of perceived customers satisfaction and service quality confirmation
by Ella Mittal & Parvinder Kaur - 240-260 Intelligent model to improve the efficacy of healthcare content marketing by auto-tagging and exploring the veracity of content using opinion mining
by S. Sri Hari & S. Porkodi & R. Saranya & N. Vijayakumar
2024, Volume 15, Issue 1
- 1-19 Testing a structural model on consumers' fear of COVID-19, death anxiety, mental well-being and online shopping attitudes with a process macro
by Zübeyir Çelik - 20-45 Predicting consumers' intention to use OFD services during COVID-19 health emergency in the USA and the UK: an application of the S-O-R model
by Giada Mainolfi & Simona D'Amico - 46-67 E-payment or cash on delivery: do e-retailers' ethics, trust, and value matter?
by Karim Garrouch & Olfa Bouhlel & Mohamed Nabil Mzoughi - 68-88 Social media advertising and marketing performance of SMEs in Ghana: moderating roles of firm size and fear of missing out
by George Asamoah & Samuel Kingsford Seglah & Isaac Sewornu Coffie & Lawrence Yaw Kusi & Ebenezer Afum & Henry Kojo Bonsu-Owu - 89-106 Differences in attitude and purchase intention for multisensory stimuli in online stores with decreasing product congruence in terms of super additivity and cross-modal correspondence
by David Weber & Mandy Nuszbaum & Carmen María Carrillo González - 107-137 Beauty in the eyes of the beholder: a meta-analytic review of the effect of design atmospherics on shopping outcomes
by Stephen Oduro & Alessandro De Nisco
2023, Volume 14, Issue 4
- 351-370 Developing brand relationships through social media communication: a cross-cultural comparison
by Marsela Thanasi-Boçe & Omar Ali & Ayse Begum Ersoy - 371-393 Information processing from electronic word of mouth: an integrative framework
by Aun Ahmed & Amritesh - 394-411 E-commerce expansion in the Japanese apparel market
by Xueying Wu & Tao Hua Ouyang & Takeshi Okayama & Takuya Urakami - 412-433 Brand equity: a systematic literature review
by Maryam Alefpour Tarakameh & Sepideh Nasiri & Manouchehr Ansari & Maryam Goudarzi & Nazanin Jafarbekloo - 434-452 A model of factors influencing customers' intention to use e-wallets during COVID-19 in Vietnam
by Bui Nhat Vuong - 453-471 A review of determinants of marketing analytics adoption by business enterprises
by Nilesh Gokhale & Partha Saha
2023, Volume 14, Issue 3
- 237-256 Brand attitude and purchase intention linkages in smartphone advertising: moderating role of psychological contract violation
by Shikha Karamchandani & Anushree Karani & Mitesh Jayswal - 257-274 How e-service quality influence post-purchase behaviour: the mediating role of perceived value and the moderating of perceived risk
by Ha Thu Nguyen & Anh Chi Phan & Phuong Hien Nguyen - 275-293 Impact of social media marketing on purchasing intentions of luxury brands: the case of millennial consumers in the UAE
by Ansey John & Vijay Pujari & Sudipa Majumdar - 294-312 To buy or not to buy: factors influencing online purchase intention across clothing and apparel, consumer electronics and personal care products
by Sunildro L.S. Akoijam & Sultana B.A. Mazumder - 313-349 Shopping website selection for lifestyle products using the AHP and TOPSIS methods under fuzzy environment
by Sumit Kumar & Soni Wadhwa & Bibhas Chandra
2023, Volume 14, Issue 2
- 123-138 Determinants of customer relationship building on digital healthcare networks: an extension of social media engagement theory from emerging market context
by Susmita Suggala & Bharati Pathak & Sujo Thomas - 139-155 Cause-related marketing online trust and purchase intention: investigating the role of CSR, cause involvement, perceived value and the moderating role of donation magnitude
by Suraj Shah & Maurvi Vasavada & Mahendra Sharma - 156-170 The impact of touchpoints on customer engagement: the mediating role of relationship quality and brand attachment
by Surasak Suthongwan & Chanongkorn Kuntonbutr - 171-189 Antecedents and outcomes of omnichannel retail customer experience
by Hai Ninh Nguyen & Manh Dung Tran - 190-201 Mobile apps personalisation and shareability as drivers of students' choices
by Kleopatra Konstantoulaki & Kostas Kaimakis & Panagiotis Kaldis & Ioannis Rizomyliotis - 202-224 Stimulators of impulse buying behaviour: an analysis of Pakistan's readymade garment buyers
by Nainan Nawaz & Hina Rehman & Sadaf Kashif - 225-235 The effect of distribution strategy and price on buying decisions minimarkets in Surabaya City, Indonesia
by Slamet Riyadi & Donny Arif
2023, Volume 14, Issue 1
- 1-22 Electronic service recovery strategies and satisfaction with electronic service recovery: moderating role of value co-creation
by Farzaneh Ghorbani Moghadam & Amir Mohammad Fakoor Saghih - 23-38 Comparison of the consumers' need for touch in terms of high-touch and low-touch products in online and offline retail stores
by Kalender Özcan Atilgan & Murat Bayindir - 39-60 Understanding consumer adoption and actual usage of digital payment instruments: comparison between Generation Y and Generation Z
by Irfan Fadhilah & Daniel Tumpal H. Aruan - 61-86 Factors influencing consumer intention to use social commerce
by Zaki Shoheib & Emad A. Abu-Shanab - 87-106 Interpersonal versus institutional trust: consumers' trust to sharing services and its impact on continuance intention
by Nezahat Ekici & Tuğba Özbölük - 107-122 How trust and perceived risk create consumer purchase intention in the context of e-commerce: moderation role of eWOM
by Dudi Amarullah
2022, Volume 13, Issue 4
- 391-410 Social media communication and consumer decision making: an empirical perspective
by Sumit Sangwan & Supran Kumar Sharma - 411-424 The effect of country of origin on the perceived quality of e-services
by Zhuofan Zhang & Fernando R. Jiménez & Shuang Yang - 425-442 Augmented and virtual reality effects on social responsibility in retail
by Kaylyn Wenzel & Lauren Copeland - 443-465 The importance of service convenience and temporal personality for omnichannel customer equity and shopping behaviour
by Joonyong Park & Renee B. Kim - 466-489 Does visual merchandising affect response behaviour? Role of atmospheric cues in online retailing
by Farah S. Choudhary & Alka Sharma - 490-512 An exploration of online marketplace quality dimension and relationship with purchase intention: the mediating roles of trust and e-WOM
by Priyadarshi Ranjan & G.V.R.K. Acharyulu
2022, Volume 13, Issue 3
- 259-279 Antecedents of m-commerce satisfaction and purchase behaviour in the footwear industry
by Mehruba Haque & Amy Wong - 280-299 Effectiveness of in-game advertisements within role-playing games
by Luis Guerra & Deepak Saxena - 300-318 Workplace mindfulness and customer satisfaction: an investigation in hospitality industry based on Booking.com overall ratings
by Eser Erdurmazlı & Haluk Erdem & Ufuk Türen & Yunus Gökmen & Gökdeniz Kalkın - 319-333 Interactive websites of e-malls instigate intentions to generate e-WoM
by Tahir Mumtaz Awan & Tayyaba Latif & Faheem Aslam & Tayyba Fatima - 334-359 The determinants of e-tourism websites for tourists while selecting a travel destination
by Sheshadri Chatterjee & Dipasree Majumdar & Sanjay Misra & Robertas Damasevicius - 360-389 The impact of new e-retailer's policy information on post-purchase services towards customer satisfaction
by E. Noble Kennedy & Goutam Kumar Kundu
2022, Volume 13, Issue 2
- 137-156 Twenty years of online customer experience: a bibliometric review and research agenda
by Mehak Goyal & Pankaj Deshwal - 157-189 Digital luxury retailing and the COVID-19 pandemic: a qualitative study
by Giuseppe Colella & Cesare Amatulli - 190-205 A strategic framework for non-intrusive mobile marketing campaigns
by Saurabh Mittal & Vikas Kumar - 206-223 Investigating the impact of digital media advertising content on accepting or rejecting the message mediated by advertising value and modifier of brand trust and marketing innovation (case study: citizens of the west of Tehran)
by Mahshid Janmohammadi - 224-241 Investigating last-mile delivery options on online shoppers experience and repurchase intention
by Salini Devi Rajendran & Siti Norida Wahab - 242-258 NLP technologies for analysing user generated Twitter data to identify the reputation of universities in the Valencian Community, Spain
by Paula Núñez Milán & Manuel Palomar Sanz & Yoan Gutiérrez Vázquez
2022, Volume 13, Issue 1
- 1-24 The role of the online flower of service in enhancing guest loyalty via the mediating role of guest experience: a structural equation modelling approach
by Alaeddin Ahmad & Dana Kakeesh & Mohammad Abuhashesh - 25-42 Effect of gender and unplanned shopping on healthy product buying and digital technology use
by Vikas Agrawal & Dale Cake & George Gresham - 43-64 Nipping the dead mall trend in the bud: a modified shopper-based mall equity model for South Africa's distressed malls
by Asphat Muposhi & Chengedzai Mafini & Roy Marlon Shamhuyenhanzva - 65-82 Finding the optimal social media marketing mix to drive customer attraction and sales performance: an exploratory study
by Ravi Narayanaswamy & Richard A. Heiens - 83-104 Do health-brand fan pages satisfy their consumers' desires?
by Gricel Castillo & Lorena Carrete & Pilar Arroyo - 105-135 Shopping orientations and its influence on online purchase intention: a study of young adults
by Daly Paulose Meppurath & Roshna Varghese
2021, Volume 12, Issue 4
- 323-338 Affective adoption of new grocery shopping modes through cultural change acceptance, consumer learning, and other means of persuasion
by Kimberly Thomas-Francois & Simon Somogyi - 339-356 The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities: the role of gender
by Matti J. Haverila & Kai Haverila & Caitlin McLaughlin - 357-372 The effect of brand love on the electronic word-of-mouth and repurchase intention
by Süleyman Çelik & Yusuf Volkan Topuz - 373-393 Understanding the determinants of mobile retailing adoption and usage behaviour
by Sridhar Vaithianathan & Vishal Mishra & Ankur Srivastava - 394-413 The impact of customers' purchasing patterns on their showrooming and webrooming behaviour: an empirical evidence from the Georgian retail sector
by Tornike Khoshtaria & Arian Matin & Metin Mercan & Davit Datuashvili - 414-430 Factors influencing purchase intention of store brands in organised fashion retail
by Aradhana Gandhi & Sonali Bhattacharya
2021, Volume 12, Issue 3
- 215-231 The association between gender and occupation in a gamified purchasing environment: perspective from Kosovo and Albania
by Fortesa Haziri & Ina Pagria & Miloslava Chovancová - 232-253 Consumer acceptance of virtual reality when browsing for apparel
by Jennifer Johnson Jorgensen & Katelyn Sorensen - 254-284 Factors underlying brand trust for affecting brand love leading to customers' purchase intention in Indian hypermarkets
by Deependra Singh & Naval Bajpai & Kushagra Kulshreshtha - 285-305 The effect of hedonic value, utilitarian value and perceived risk on consumer intention of choosing P2P collaborative consumption options
by Ngoc Trang Thi Nguyen & Yoonjae Lee - 306-322 The impact of digital sales channels on web sales: evidence from the USA's largest online retailers
by Ravi Narayanaswamy & Richard A. Heiens
2021, Volume 12, Issue 2
- 111-132 Promocode: an examination of the outcome expectations in shopping apps
by Ree C. Ho & Ali Shafiq - 133-155 Social media and the decision-making process: empirical evidence from Yemen
by Wail Alhakimi & Ramzi Alwadhan - 156-170 Examining the risk factors affecting the image of online stores in Malaysia
by Noorshella Binti Che Nawi & Abdullah Al Mamun & Noorul Azwin Md Nasir & Nurul Hasliana Binti Hamsani - 171-195 Investigating value, loyalty, and trust as determinants of purchase intention on the Pinterest social media network
by Beheruz N. Sethna & Sunil Hazari & Cheryl O'Meara Brown - 196-213 Facilities planning in retailing and value generation among urban consumers
by Rajagopal
2021, Volume 12, Issue 1
- 1-18 How to satisfy him and her, and get loyalty in mobile commerce shopping application
by Panitharn Juntongjin - 19-35 Which are online shopping determinants? Analysing ease and convenience to use, prior shopping experience, online benefits, social influence in India
by Navneet Gera & Davide Di Fatta & Rinki Garg & Shivani Malik - 36-51 Perceived diagnostics of virtual try-on technologies and attitudes toward men's suits
by Changhyun Nam & Young Do Kim - 52-68 A conjoint analysis of customers' preferences for e-banking channels
by Noopur Saxena & Navneet Gera & Kritika Nagdev & Davide Di Fatta - 69-88 Facebook usage intensity and compulsive buying tendency: the mediating role of envy, self-esteem, and self-promotion and the moderating role of depression
by A.F.M. Jalal Ahamed & Yam B. Limbu & Md. Al Mamun - 89-109 Effects of consumer personal characteristics and psychological factors on nostalgia marketing
by Kyunghee Kim & Ahreum Hong & Yannan Li
2020, Volume 11, Issue 4
- 326-342 Consumer ethnocentrism: validation of CETSCALE and measurement among Saudi citizens
by M.M. Sulphey & Mohammad Rishad Faridi - 343-351 Self-congruity and brand loyalty - an innovation of diffusion approach
by P. Praveen Babu & S. Prabakar - 352-368 Does spiritual intelligence contribute to sales force effectiveness?
by V. Kalyani & R. Saravanan - 369-383 Generational difference as predictors of financial behaviour
by M.M. Sulphey & Shaha Faisal - 384-428 Digital marketing: a quantitative approach on the scientific production
by Danilo Magno Marchiori & Arminda Maria Finisterra Do Paço & Helena Maria Batista Alves & Paulo Alexandre De Oliveira Duarte & Ricardo José De Ascensão Gouveia Rodrigues
2020, Volume 11, Issue 3
- 217-238 Analysis of the effects of ease of use, enjoyment, perceived risk on perceived value and subsequent satisfaction created in the context of C2C online exchanges
by Mohammad Hamdi Al Khasawneh & Natalie Haddad - 239-258 The effect of customer lifestyle patterns on the use of mobile banking applications in Jordan
by Rand Al-Dmour & Emilia Al Haj Dawood & Hani Al-Dmour & Ra'ed Masa'deh - 259-277 Identifying key performance indicators for marketing strategies in mobile applications: a systematic literature review
by Ana Reyes-Menendez & Jose Ramon Saura & Pedro Palos-Sanchez - 278-306 Building customer loyalty in online shopping: the role of online trust, online satisfaction and electronic word of mouth
by Ahmad Samed Al-Adwan & Husam Kokash & Ahmad Al Adwan & Alaa Alhorani & Husam Yaseen - 307-322 Wooing the consumer in a six-second commercial! Measuring the efficacy of bumper advertisements on YouTube
by Jay P. Trivedi & Siddharth Deshmukh & Amit Kishore
2020, Volume 11, Issue 2
- 113-142 Factors influencing the acceptance of smart homes in Jordan
by Ibrahim Mashal & Ahmed Shuhaiber & Mohammad Daoud - 143-160 Building customer engagement and brand loyalty through online social media: an exploratory study
by Sombala Ningthoujam & Reshmi Manna & Vikas Gautam & Sandeep Chauhan - 161-183 Consumer purchase intention towards private label brands of virtual retailers: evidence from a developing nation
by Sumit Kumar & Bibhas Chandra - 184-198 The importance of electronic word-of-mouth on consumer perception of content marketing
by Benedikt Hirschfelder & Joel Mugove Chigada - 199-215 The impact of social media on consumer awareness towards buying copy brand
by Ahmad Al Adwan
2020, Volume 11, Issue 1
- 1-23 Investigating the impact of atmospherics and online flow cues on visiting intentions: the case of Jordan' virtual tourist centre
by Tamather Shatnawi & Laila Ashour & Dana Kakeesh - 24-49 An exploration of online shopping convenience dimensions and their associations with customer satisfaction
by Sergio Palacios & Minjoon Jun - 50-80 Differences between mobile and non-mobile buyers: comparing attitudinal, motive-related, and media behaviour
by Michael Groß - 81-111 Attribution modelling in an omni-channel environment – new requirements and specifications from a practical perspective
by Ole Nass & José Albors Garrigós & Hermenegildo Gil Gómez & Klaus-Peter Schoeneberg
2019, Volume 10, Issue 4
- 333-350 Reference group influence on user connections with social networking sites: a study of Facebook
by Yujie Wei & Feisal Murshed - 351-367 Message strategy of promotional e-mails in India: a content analysis
by Utkarsh & Nimit Gupta - 368-388 Factors influencing the adoption of online shopping in Lebanon: an empirical integration of unified theory of acceptance and use of technology2 and DeLone-McLean model of IS success
by Ali Tarhini & Ali Abdallah Alalwan & Raed S. Algharabat - 389-405 Customer satisfaction, loyalty and switching intent in retail service settings
by Aakash Kamble & Shubhangi Walvekar - 406-424 Buying intention, acceptability and frequency of purchase: analysing their determinants using SEM
by Davide Di Fatta & Navneet Gera & Nishith Kumar Mishra - 425-440 Retail service quality, satisfaction, and trust: the key to shopper loyalty in the context of the Indonesian traditional market
by Moh Farid Najib & Adila Sosianika
2019, Volume 10, Issue 3
- 209-229 The influence of online recommendation mechanisms in the Smartphone market in the context of electronic word-of-mouth
by Luis Hernan Contreras Pinochet & Evandro Luiz Lopes & Priscila Graziele Araujo & Ricardo Luiz Pereira Bueno - 230-243 Determinants of online journey and its influence on online customer satisfaction associated with online customer loyalty
by Siti Nurlaela & Ujang Sumarwan & Mukhamad Najib - 244-259 Preference criteria for online shopping among university students
by Amiruddin Ahamat & Muhamad Sham Bin Shahkat Ali - 260-282 Online purchasing: the role of web experience factors
by Noor Akma Mohd Salleh & Norbani Che Ha & Philip J. Kitchen & Amrul Asraf Mohd-Any - 283-308 The Colombian electronic consumer: analysis of the leading factors of e-commerce use
by Javier A. Sánchez-Torres & Francisco Javier Arroyo-Cañada & Sandra Patricia Rojas-Berrio & Oscar Javier Robayo-Pinzón & Winston Fontalvo-Cerpa - 309-331 Fashion portals and Indian consumers: an exploratory study on online apparel retail marketing
by Pradeep Kautish & Sushil Kumar Rai
2019, Volume 10, Issue 2
- 95-117 A brand view on the user acceptance of mobile apps: an evidence from India in the multi-channel context
by Nithya Murugan & Jayanth Jacob - 118-129 Success and failure factors of social media integration - insights from business experience
by Maha Al-Essa & Imene Ben Yahia - 130-149 A two-stage SEM-neural network analysis to predict drivers of m-commerce in India
by Khushbu Madan & Rajan Yadav - 150-172 Building brand advocacy on social media to improve brand equity
by Manisha Mathur - 173-207 Affect-based and personality-based trust and risk in social commerce
by Emad Abou-Elgheit
2019, Volume 10, Issue 1
- 1-25 Using a multicriteria approach to identify factors that influence e-tailing service quality
by André Luís Policani Freitas & Ana Carla De Souza Gomes Dos Santos - 26-44 Profiling consumers of private label brands in virtual retail environment - a cluster analytic approach
by Sumit Kumar & Bibhas Chandra - 45-59 An exploration of e-impulse buying
by Hemraj Verma & Shalini Singh - 60-77 Factors influencing consumers' purchase intention towards online group buying in Malaysia
by Yean Sien Liew & Mohammad Falahat - 78-94 Exploring the behaviour of Indian consumers towards online discounts
by S.K. Suman & Pallavi Srivastava & Shaili Vadera
2018, Volume 9, Issue 4
- 307-319 Shopping on the go: how walking influences mobile shopping performance
by Sarah M. Stanley & Cassandra C. Elrod & Nathan W. Twyman & Cui Zou - 320-343 The state of flow in social commerce: the importance of flow consciousness
by Carolina Herrando & Julio Jiménez-Martínez & María José Martín-De Hoyos - 344-365 Examining telegram users' motivations, technical characteristics, trust, attitudes, and positive word-of-mouth: evidence from Iran
by Davood Ghorbanzadeh & Hamid Reza Saeednia - 366-377 Conversion rate determinants in e-commerce websites. What about moderation effects?
by Davide Di Fatta & David Diwei Lu - 378-397 Service quality of online transactions: the PayPal case
by Costas Assimakopoulos & Eugenia Papaioannou & Christos Sarmaniotis
2018, Volume 9, Issue 3
- 207-229 College students' online purchase attitudes and intentions: gender, product type, and risk
by Jane McKay-Nesbitt & Chad Ryan & Sukki Yoon - 230-253 A two-stage approach for a reflective-formative hierarchical latent variable model for measuring customer loyalty: special case of Indian e-customers
by Thomas John Paul & Jayanth Jacob - 254-268 Understanding customers' expectations for delivering satisfactory and competitive services experience
by Andy Fred Wali & N. Gladson Nwokah - 269-287 Smartphone dependence among students: gender-based analysis
by Wajeeha Aslam & Imtiaz Arif & Kashif Farhat - 288-306 Interpretive structural modelling for e-impulse buying: an Indian study
by Hemraj Verma & Shalini Singh
2018, Volume 9, Issue 2
- 109-125 Impact of social media and customer-centric technology on performance outcomes: the mediating role of social CRM capabilities
by Shampy Kamboj & Mayank Yadav & Zillur Rahman - 109-125 Impact of social media and customer-centric technology on performance outcomes: the mediating role of social CRM capabilities
by Shampy Kamboj & Mayank Yadav & Zillur Rahman - 126-144 Attract, captivate, and make them return: processing fluency effect on estimated shopping time and loyalty intention
by Hyunjoo Im & Young Ha - 126-144 Attract, captivate, and make them return: processing fluency effect on estimated shopping time and loyalty intention
by Hyunjoo Im & Young Ha - 145-166 To click or to buy over the counter drugs: exploring the behaviour of Slovenian customers
by Vasja Roblek & Mirjana Pejić Bach & Maja Meško & Andrej Bertoncelj - 145-166 To click or to buy over the counter drugs: exploring the behaviour of Slovenian customers
by Vasja Roblek & Mirjana Pejić Bach & Maja Meško & Andrej Bertoncelj - 167-183 Demand hierarchy model and its measurement for online brand community participation
by Lihong Chen & Xinfeng Yan - 167-183 Demand hierarchy model and its measurement for online brand community participation
by Lihong Chen & Xinfeng Yan - 184-206 Apps shoppers' behaviour and the moderating effect of product standardisation/brand recognition: a maximum likelihood estimation approach
by Sajad Rezaei & Naser Valaei - 184-206 Apps shoppers' behaviour and the moderating effect of product standardisation/brand recognition: a maximum likelihood estimation approach
by Sajad Rezaei & Naser Valaei
2018, Volume 9, Issue 1
- 1-21 Understanding the role of web-benefits in cross-buying
by Vishal Vyas & Sonika Raitani - 1-21 Understanding the role of web-benefits in cross-buying
by Vishal Vyas & Sonika Raitani - 22-36 Consumers' perceptions on green and smart furniture innovation
by Ioannis Papadopoulos & Glykeria Karagouni & Marios Trigkas - 22-36 Consumers' perceptions on green and smart furniture innovation
by Ioannis Papadopoulos & Glykeria Karagouni & Marios Trigkas - 37-58 Classifying customer 'wow', 'aha', and 'cool' affect through arousal: a study on mobile users
by Prince Dubey & Naval Bajpai & Sanjay Guha - 37-58 Classifying customer 'wow', 'aha', and 'cool' affect through arousal: a study on mobile users
by Prince Dubey & Naval Bajpai & Sanjay Guha - 59-76 The role of communication channel in delivering service recovery in online shopping environment
by Na Young Jung & Yoo-Kyoung Seock - 59-76 The role of communication channel in delivering service recovery in online shopping environment
by Na Young Jung & Yoo-Kyoung Seock - 77-88 Online sales promotion in hedonic versus utilitarian product categories
by Ravi Narayanaswamy & Richard A. Heiens - 77-88 Online sales promotion in hedonic versus utilitarian product categories
by Ravi Narayanaswamy & Richard A. Heiens - 89-108 The determinants and consequences of website credibility in e-retailing: examining the roles of ethical issues
by Yam B. Limbu & Ricard W. Jensen - 89-108 The determinants and consequences of website credibility in e-retailing: examining the roles of ethical issues
by Yam B. Limbu & Ricard W. Jensen
2017, Volume 8, Issue 4
- 283-300 Social tie strength and virtual goods purchase decisions of online game players
by Ping Zhao & Chun Qiu - 301-315 The value of a network in the digital era: insights about Doctor Chat case study
by Davide Di Fatta & Francesco Cupido & Gandolfo Dominici - 316-330 Moderating role of product type in the relationship between e-retailer service attributes and customer satisfaction
by Yanfen You & Amit Bhatnagar & Sanjoy Ghose - 331-343 Effectiveness of female nudity in e-advertising
by Jacques Digout & Charbel Salloum & Leah Hajjar & Nahed Taha - 344-371 Influence of user generated content in online shopping: impact of gender on purchase behaviour, trust, and intention to purchase
by Beheruz N. Sethna & Sunil Hazari & Blaise Bergiel
2017, Volume 8, Issue 3
- 185-211 Switching behaviour model in the Jordanian internet sector: an integration of the TPB and customer loyalty
by Husam Al Naimi & Mohammad Hamdi Al Khasawneh - 212-231 Measuring website quality: theoretical framework and practical implications for the agro-food sector in the European Alpine area
by Andrea Moretti & Michela Cesarina Mason & Davide Di Fatta - 232-257 Managing quality and customer trust in the e-retailing servicescape
by Patrick J. Bateman & Emre Ulusoy & Bruce D. Keillor - 258-282 Impacts of multimodal information on smartphones
by Dimitris Drossos & George Lekakos & Stamatoula Voulgari
2017, Volume 8, Issue 2
- 93-115 Impact of social relationships on electronic word of mouth in social networking sites: a study of Indian social network users
by Smita Sharma & Asad Rehman - 116-135 Applying data mining method for marketing purpose in social networks: case of Tebyan
by Hani Sharifian & Mohammad Meisam Danesh Ashtiani & Nastaran Hajiheydari - 136-156 The determinants of website purchases: the role of e-customer loyalty and word-of-mouth
by Hélia Gonçalves Pereira & Margarida Cardoso & Pedro DionÃsio - 157-171 Bragging about online purchases: comparing consumer word-of-mouth among Hispanics and non-Hispanics groups
by Sindy Chapa & Felipe Korzenny & Howard Rodriguez-Mori - 172-184 Consumer research, retailers and robots
by Don E. Schultz & Martin Block
2017, Volume 8, Issue 1
- 1-20 Drivers of online purchase intention on Singles' Day: a study of Chinese consumers
by Xiaqing Zhao & Hooi Lai Wan - 21-44 Determinants of young consumers' attitude towards mobile advertising in a technologically and a socially dynamic market
by Khurram Sharif - 45-57 Consumers' attitude toward Facebook advertising
by Fátima Ferreira & Belem Barbosa - 58-76 Empirical validation of the decomposed theory of planned behaviour model within the mobile banking adoption context
by Mohammad Hamdi Al Khasawneh & Rand Irshaidat - 77-90 Managing online environment cues: evidence from Generation Y consumers
by Matea Matic & Katija Vojvodic
2016, Volume 7, Issue 4
- 274-286 Lifestyles and internet: a new pathway for well-being sustainability
by Rosa Misso & Safwat H. Shakir Hanna & Gian Paolo Cesaretti & Maria Carmen De Angelis - 287-310 The digital economy: new e-business strategies for food Italian system
by Luisa Sturiale & Alessandro Scuderi