IDEAS home Printed from https://ideas.repec.org/a/ids/ijemre/v15y2024i1p46-67.html
   My bibliography  Save this article

E-payment or cash on delivery: do e-retailers' ethics, trust, and value matter?

Author

Listed:
  • Karim Garrouch
  • Olfa Bouhlel
  • Mohamed Nabil Mzoughi

Abstract

This research aims to explain the relative attitude toward e-payment in an online shopping situation, based on the perception of the online retailer's ethics. Ethics have not been previously verified as a factor explaining the e-payment attitude and choice. The study verifies its indirect impact, via trust and perceived value on the relative attitude toward e-payment. A survey was carried out using a self-administered questionnaire filled by 225 Saudi consumers who used to shop online and who have the possibility to use e-payment tools. One dimension of the perceived ethics is shown to be an indirect determinant factor of the e-payment attitude: the fulfilment/reliability. Perceived value and security are also verified as factors enhancing the positive attitude toward the use of e-payment.

Suggested Citation

  • Karim Garrouch & Olfa Bouhlel & Mohamed Nabil Mzoughi, 2024. "E-payment or cash on delivery: do e-retailers' ethics, trust, and value matter?," International Journal of Electronic Marketing and Retailing, Inderscience Enterprises Ltd, vol. 15(1), pages 46-67.
    • Handle: RePEc:ids:ijemre:v:15:y:2024:i:1:p:46-67
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=135532
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijemre:v:15:y:2024:i:1:p:46-67. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=43 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.