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The Voice of the Customer

Citations

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Cited by:

  1. Artem Timoshenko & John R. Hauser, 2019. "Identifying Customer Needs from User-Generated Content," Marketing Science, INFORMS, vol. 38(1), pages 1-20, January.
  2. Matthew R. Marvel & Abbie Griffin & John Hebda & Bruce Vojak, 2007. "Examining the Technical Corporate Entrepreneurs’ Motivation: Voices from the Field," Entrepreneurship Theory and Practice, , vol. 31(5), pages 753-768, September.
  3. Meinel, Martin & Eismann, Tobias T. & Baccarella, Christian V. & Fixson, Sebastian K. & Voigt, Kai-Ingo, 2020. "Does applying design thinking result in better new product concepts than a traditional innovation approach? An experimental comparison study," European Management Journal, Elsevier, vol. 38(4), pages 661-671.
  4. Omar, Yamila M. & Minoufekr, Meysam & Plapper, Peter, 2019. "Business analytics in manufacturing: Current trends, challenges and pathway to market leadership," Operations Research Perspectives, Elsevier, vol. 6(C).
  5. Ho-Dac, Nga N., 2020. "The value of online user generated content in product development," Journal of Business Research, Elsevier, vol. 112(C), pages 136-146.
  6. Phan, Tien-Thao Cong & Dang, Tri-Quan & Nguyen, Luan-Thanh, 2023. "Consumer trust in social network sites in Vietnam: PLS-SEM-ANN analysis," EconStor Conference Papers 278766, ZBW - Leibniz Information Centre for Economics.
  7. Jonas Jasper, 2019. "A Var Analysis of the Connection between FDI and Economic Growth: A Case Study from Vietnam after 30 Years Reforms," International Journal of Innovation and Economic Development, Inovatus Services Ltd., vol. 4(6), pages 51-67, Februaury.
  8. Hamilton, Rebecca W. & Puntoni, Stefano & Tavassoli, Nader T., 2010. "Categorization by groups and individuals," Organizational Behavior and Human Decision Processes, Elsevier, vol. 112(1), pages 70-81, May.
  9. Griffin, Abbie. & Hauser, John R. & Griffin, Abbie, 1994. "Integrating R&D and marketing : a review and analysis of the literature," Working papers #112-94. Working paper (S, Massachusetts Institute of Technology (MIT), Sloan School of Management.
  10. Li, Yan-Lai & Tang, Jia-Fu & Chin, Kwai-Sang & Jiang, Yu-Shi & Han, Yi & Pu, Yun, 2011. "Estimating the final priority ratings of engineering characteristics in mature-period product improvement by MDBA and AHP," International Journal of Production Economics, Elsevier, vol. 131(2), pages 575-586, June.
  11. Da Mota de Pina E Cunha, A.M., 1998. "Determinants of Product Innovation in Organizations : Practices and Performance in the Portugese Financial Sector," Other publications TiSEM e6e4e56e-b72a-4392-8d79-f, Tilburg University, School of Economics and Management.
  12. Steven M. Shugan, 2008. "Editorial—Introduction to the Special Classics Issue," Marketing Science, INFORMS, vol. 27(1), pages 9-11, 01-02.
  13. Shuo-Fang Liu & Yu-Shan Wei & Hong-Kai Guo & An-Yu Su, 2023. "An Application of Quality Function Deployment to Explore a Product Design Concept—A Case Study of a Triple-Effect Green Energy Generator for the Taiwan Environment," Sustainability, MDPI, vol. 15(24), pages 1-16, December.
  14. Claudio Giachetti & Gianluca Marchi & Riccardo Corradini, 2012. "UsersÕ ability to anticipate incremental and radical innovation in online communities: The role of product knowledge and willingness to participate in the community life," Working Papers 15, Department of Management, Università Ca' Foscari Venezia.
  15. Grzegorz Ostasz & Dominika Siwiec & Andrzej Pacana, 2022. "Universal Model to Predict Expected Direction of Products Quality Improvement," Energies, MDPI, vol. 15(5), pages 1-18, February.
  16. Gary Lilien & Rajdeep Grewal & Douglas Bowman & Min Ding & Abbie Griffin & V. Kumar & Das Narayandas & Renana Peres & Raji Srinivasan & Qiong Wang, 2010. "Calculating, creating, and claiming value in business markets: Status and research agenda," Marketing Letters, Springer, vol. 21(3), pages 287-299, September.
  17. V. Krishnan & Karl T. Ulrich, 2001. "Product Development Decisions: A Review of the Literature," Management Science, INFORMS, vol. 47(1), pages 1-21, January.
  18. Clemens Scott Kruse & Cristian Lieneck, 2019. "Validating a Competency-Based HIT Curriculum in a BHA and MHA Program Through the Voice of the Customer," SAGE Open, , vol. 9(3), pages 21582440198, July.
  19. Pai Zheng & Xun Xu & Sheng Quan Xie, 2019. "A weighted interval rough number based method to determine relative importance ratings of customer requirements in QFD product planning," Journal of Intelligent Manufacturing, Springer, vol. 30(1), pages 3-16, January.
  20. Carsten Hansen & Carlos Mena & Heather Skipworth, 2017. "Exploring political risk in offshoring engagements," International Journal of Production Research, Taylor & Francis Journals, vol. 55(7), pages 2051-2067, April.
  21. von Koskull, Catharina & Fougère, Martin, 2011. "Service development as practice: A rhetorical analysis of customer-related arguments in a service development project," Scandinavian Journal of Management, Elsevier, vol. 27(2), pages 205-220, June.
  22. Deborah Dougherty, 2001. "Reimagining the Differentiation and Integration of Work for Sustained Product Innovation," Organization Science, INFORMS, vol. 12(5), pages 612-631, October.
  23. Byung Cheol Lee & Christine Moorman & C. Page Moreau & Andrew T. Stephen & Donald R. Lehmann, 2020. "The past, present, and future of innovation research," Marketing Letters, Springer, vol. 31(2), pages 187-198, September.
  24. Cohen-Vernik, Dinah & Pazgal, Amit & Syam, Niladri B., 2019. "Competing with co-created products," International Journal of Research in Marketing, Elsevier, vol. 36(1), pages 63-82.
  25. Cooper, Marjorie J. & Gwin, Carol F. & Wakefield, Kirk L., 2008. "Cross-functional interface and disruption in CRM projects: Is marketing from Venus and information systems from Mars?," Journal of Business Research, Elsevier, vol. 61(4), pages 292-299, April.
  26. Niklas Kühl & Marius Mühlthaler & Marc Goutier, 2020. "Supporting customer-oriented marketing with artificial intelligence: automatically quantifying customer needs from social media," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(2), pages 351-367, June.
  27. Pankaj U. Zine & Makarand S. Kulkarni & Arun K. Ray & Rakesh Chawla, 2016. "Designing flexible service systems: application to machine tools," Journal of Intelligent Manufacturing, Springer, vol. 27(6), pages 1237-1259, December.
  28. Graciela Corral de Zubielqui & Noel Lindsay & Wendy Lindsay & Janice Jones, 2019. "Knowledge quality, innovation and firm performance: a study of knowledge transfer in SMEs," Small Business Economics, Springer, vol. 53(1), pages 145-164, June.
  29. Ocampo, Lanndon & Alinsub, Jovir & Casul, Ruselle Anne & Enquig, Germellie & Luar, Mitzi & Panuncillon, Noche & Bongo, Miriam & Ocampo, Christine Omela, 2019. "Public service quality evaluation with SERVQUAL and AHP-TOPSIS: A case of Philippine government agencies," Socio-Economic Planning Sciences, Elsevier, vol. 68(C).
  30. Oksana Loginova & Niladri B. Syam, 2020. "Sourcing Co-Created Products: Should Your Suppliers Collaborate on Cost Reductions?," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 56(2), pages 329-355, March.
  31. Shinhye Kim & Melanie Bowen & Xiaohan (Hannah) Wen, 2019. "The ultimate co-creation: leveraging customer input in business model innovation," AMS Review, Springer;Academy of Marketing Science, vol. 9(3), pages 339-356, December.
  32. Ambre Creux-Martelli & Joséphine Riemens & Andrée-Anne Lemieux, 2023. "An Exploratory Investigation of Garments’ Production Countries of Origin (COOs) Disclosure to Consumers," Sustainability, MDPI, vol. 15(8), pages 1-15, April.
  33. John Hauser & Gerard J. Tellis & Abbie Griffin, 2006. "Research on Innovation: A Review and Agenda for," Marketing Science, INFORMS, vol. 25(6), pages 687-717, 11-12.
  34. Balakrishnan, Nagraj & Chakravarty, Amiya K. & Ghose, Sanjoy, 1997. "Role of design-philosophies in interfacing manufacturing with marketing," European Journal of Operational Research, Elsevier, vol. 103(3), pages 453-469, December.
  35. Ellen H.M. Moors & Rogier Donders, 2009. "Understanding consumer needs and preferences in new product development: the case of functional food innovations," Innovation Studies Utrecht (ISU) working paper series 09-03, Utrecht University, Department of Innovation Studies, revised Feb 2009.
  36. Snelders, Dirk & Schoormans, Jan P. L., 2004. "An exploratory study of the relation between concrete and abstract product attributes," Journal of Economic Psychology, Elsevier, vol. 25(6), pages 803-820, December.
  37. Po‐Hsuan Hsu & Hai‐Ping Hui & Hsiao‐Hui Lee & Kevin Tseng, 2022. "Supply chain technology spillover, customer concentration, and product invention," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 31(2), pages 393-417, April.
  38. Partovi, Fariborz Y. & Epperly, John M., 1999. "A quality function deployment approach to task organization in peacekeeping force design," Socio-Economic Planning Sciences, Elsevier, vol. 33(2), pages 131-149, June.
  39. Guo, Yue & Barnes, Stuart J. & Jia, Qiong, 2017. "Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation," Tourism Management, Elsevier, vol. 59(C), pages 467-483.
  40. Elina Dace & Agnis Stibe & Lelde Timma, 2020. "A holistic approach to manage environmental quality by using the Kano model and social cognitive theory," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 430-443, March.
  41. Song, Michael & Wang, Tang & Parry, Mark E., 2010. "Do market information processes improve new venture performance?," Journal of Business Venturing, Elsevier, vol. 25(6), pages 556-568, November.
  42. Steven M. Shugan, 2002. "Editorial: Marketing Science, Models, Monopoly Models, and Why We Need Them," Marketing Science, INFORMS, vol. 21(3), pages 223-228.
  43. Hakim, Adam & Klorfeld, Shira & Sela, Tal & Friedman, Doron & Shabat-Simon, Maytal & Levy, Dino J., 2021. "Machines learn neuromarketing: Improving preference prediction from self-reports using multiple EEG measures and machine learning," International Journal of Research in Marketing, Elsevier, vol. 38(3), pages 770-791.
  44. Jon M. Stein, 2023. "Utilizing Collective Intelligence to Combine Theory of Constraints with Lean Six Sigma," International Journal of Business and Management, Canadian Center of Science and Education, vol. 17(6), pages 1-34, February.
  45. Christopher Kohl & Marlene Knigge & Galina Baader & Markus Böhm & Helmut Krcmar, 2018. "Anticipating acceptance of emerging technologies using twitter: the case of self-driving cars," Journal of Business Economics, Springer, vol. 88(5), pages 617-642, July.
  46. Onexy Quintana-Martinez & Antonio-Rafael Ramos-Rodriguez, 2016. "Changes in the Axes of Convergence of Innovation Management Research," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(5), pages 1-96, April.
  47. Tontini, Gerson, 2016. "Identifying opportunities for improvement in online shopping sites," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 228-238.
  48. Shantanu Dutta & Om Narasimhan & Surendra Rajiv, 1999. "Success in High-Technology Markets: Is Marketing Capability Critical?," Marketing Science, INFORMS, vol. 18(4), pages 547-568.
  49. Lucie Šperková, 2014. "Unstructured Data Analysis from Facebook Banking Sites [Analýza nestrukturovaných dat z bankovních stránek na sociální síti Facebook]," Acta Informatica Pragensia, Prague University of Economics and Business, vol. 2014(2), pages 154-167.
  50. Jinming Wang & Jialu Dai & Bart Julien Dewancker & Weijun Gao & Zaiqiang Liu & Yue Zhou, 2022. "Impact of Situational Environmental Education on Tourist Behavior—A Case Study of Water Culture Ecological Park in China," IJERPH, MDPI, vol. 19(18), pages 1-23, September.
  51. van Birgelen, Marcel & de Ruyter, Ko & Wetzels, Martin, 2003. "The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation," Journal of Economic Psychology, Elsevier, vol. 24(6), pages 763-783, December.
  52. Michael Yee & Ely Dahan & John R. Hauser & James Orlin, 2007. "Greedoid-Based Noncompensatory Inference," Marketing Science, INFORMS, vol. 26(4), pages 532-549, 07-08.
  53. Oliver J. Rutz & Michael Trusov & Randolph E. Bucklin, 2011. "Modeling Indirect Effects of Paid Search Advertising: Which Keywords Lead to More Future Visits?," Marketing Science, INFORMS, vol. 30(4), pages 646-665, July.
  54. Teo, Thompson S.H. & Liu, Jing, 2007. "Consumer trust in e-commerce in the United States, Singapore and China," Omega, Elsevier, vol. 35(1), pages 22-38, February.
  55. Ryan Shelby & Yael Perez & Alice Agogino, 2012. "Partnering with the Pinoleville Pomo Nation: Co-Design Methodology Case Study for Creating Sustainable, Culturally Inspired Renewable Energy Systems and Infrastructure," Sustainability, MDPI, vol. 4(5), pages 1-25, April.
  56. Mensah, C, 2013. "Residents’ Satisfaction and Behavioural Intention with Asogli Yam Festival in Ghana," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 3(3), pages 682-702, March.
  57. Laura J. Kornish & Karl T. Ulrich, 2011. "Opportunity Spaces in Innovation: Empirical Analysis of Large Samples of Ideas," Management Science, INFORMS, vol. 57(1), pages 107-128, January.
  58. Chan, Lai-Kow & Wu, Ming-Lu, 2002. "Quality function deployment: A literature review," European Journal of Operational Research, Elsevier, vol. 143(3), pages 463-497, December.
  59. Hsin-Hung Wu & Jiunn-I Shieh, 2010. "Applying repertory grids technique for knowledge elicitation in quality function deployment," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(6), pages 1139-1149, October.
  60. Piller, Frank & Vossen, Alexander & Ihl, Christoph, 2012. "From Social Media to Social Product Development: The Impact of Social Media on Co-Creation of Innovation," Die Unternehmung - Swiss Journal of Business Research and Practice, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 66(1), pages 7-27.
  61. Grunert, Klaus G. & Bech-Larsen, Tino, 2005. "Explaining choice option attractiveness by beliefs elicited by the laddering method," Journal of Economic Psychology, Elsevier, vol. 26(2), pages 223-241, April.
  62. Olivier Toubia & Duncan I. Simester & John R. Hauser & Ely Dahan, 2003. "Fast Polyhedral Adaptive Conjoint Estimation," Marketing Science, INFORMS, vol. 22(3), pages 273-303.
  63. Roland T. Rust & Tuck Siong Chung, 2006. "Marketing Models of Service and Relationships," Marketing Science, INFORMS, vol. 25(6), pages 560-580, 11-12.
  64. Wiktor Adamowicz & David Bunch & Trudy Cameron & Benedict Dellaert & Michael Hanneman & Michael Keane & Jordan Louviere & Robert Meyer & Thomas Steenburgh & Joffre Swait, 2008. "Behavioral frontiers in choice modeling," Marketing Letters, Springer, vol. 19(3), pages 215-228, December.
  65. Andrus Kotri, 2006. "Analyzing Customer Value Using Conjoint Analysis: The Example Of A Packaging Company," University of Tartu - Faculty of Economics and Business Administration Working Paper Series 46, Faculty of Economics and Business Administration, University of Tartu (Estonia).
  66. Yun Hwangbo & Young-Seok Yang & Myung-Seuk Kim & YoungJun Kim, 2020. "The Effectiveness of Kano-QFD Approach to Enhance Competitiveness of Technology-Based SMEs through Transfer Intention Model," Sustainability, MDPI, vol. 12(19), pages 1-24, September.
  67. Homburg, Christian & Kuehnl, Christina, 2014. "Is the more always better? A comparative study of internal and external integration practices in new product and new service development," Journal of Business Research, Elsevier, vol. 67(7), pages 1360-1367.
  68. Souâd Carpon El Harrassi, 2017. "Model L.D.D Elaboration: E-Learning Document Quality Design," Noble International Journal of Scientific Research, Noble Academic Publsiher, vol. 1(1), pages 8-17, January.
  69. Jacob Goldenberg & Donald R. Lehmann & David Mazursky, 2001. "The Idea Itself and the Circumstances of Its Emergence as Predictors of New Product Success," Management Science, INFORMS, vol. 47(1), pages 69-84, January.
  70. Chan, Lai-Kow & Wu, Ming-Lu, 2005. "A systematic approach to quality function deployment with a full illustrative example," Omega, Elsevier, vol. 33(2), pages 119-139, April.
  71. Osman Gök & Sinem Peker, 2017. "Understanding the links among innovation performance, market performance and financial performance," Review of Managerial Science, Springer, vol. 11(3), pages 605-631, July.
  72. Steven M. Shugan, 2002. "The Mission of Marketing Science," Marketing Science, INFORMS, vol. 21(1), pages 1-13.
  73. Dinmukhamed Kelesbayev & Kuatbek Kalykulov & Yermek Yertayev & Altynay Turlybekova & Akhmet Kamalov, 2016. "A Case Study for using the Quality Function Deployment Method as a Quality Improvement Tool in the Universities," International Review of Management and Marketing, Econjournals, vol. 6(3), pages 569-576.
  74. Dominique Olié Lauga & Elie Ofek, 2009. "Market Research and Innovation Strategy in a Duopoly," Marketing Science, INFORMS, vol. 28(2), pages 373-396, 03-04.
  75. Manabu Miyao, 2016. "Understanding Linear And Nonlinear Aspects Of Product Concept Development From The Organisational Interpretation Perspective," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(02), pages 1-22, February.
  76. Rijsdijk, S.A. & Hultink, E.J. & Diamantopoulos, A., 2007. "Product Intelligence: Its Conceptualization, Measurement and Impact on Consumer Satisfaction," ERIM Report Series Research in Management ERS-2007-006-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  77. Herrmann, Andreas & Huber, Frank & Braunstein, Christine, 2000. "Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction," International Journal of Production Economics, Elsevier, vol. 66(1), pages 77-96, June.
  78. Zuo, Wenming & Bai, Weijing & Zhu, Wenfeng & He, Xinming & Qiu, Xinxin, 2022. "Changes in service quality of sharing accommodation: Evidence from airbnb," Technology in Society, Elsevier, vol. 71(C).
  79. Jinhong Xie & X. Michael Song & Anne Stringfellow, 1998. "Interfunctional Conflict, Conflict Resolution Styles, and New Product Success: A Four-Culture Comparison," Management Science, INFORMS, vol. 44(12-Part-2), pages 192-206, December.
  80. Partovi, Fariborz Y. & Corredoira, Rafael A., 2002. "Quality function deployment for the good of soccer," European Journal of Operational Research, Elsevier, vol. 137(3), pages 642-656, March.
  81. Miguel Pina e Cunha, 2002. ""The best place to be": managing employee loyalty in a knowledge-intensive company," Nova SBE Working Paper Series wp409, Universidade Nova de Lisboa, Nova School of Business and Economics.
  82. Franceschini, Fiorenzo & Maisano, Domenico & Mastrogiacomo, Luca, 2016. "A new proposal for fusing individual preference orderings by rank-ordered agents: A generalization of the Yager's algorithm," European Journal of Operational Research, Elsevier, vol. 249(1), pages 209-223.
  83. Rebekah Schulz & Andrew Sense & Matthew Pepper, 2021. "Apprehending and Embedding Customer Expectations in the Collaborative Development of Performance Indicators," Systemic Practice and Action Research, Springer, vol. 34(1), pages 71-90, February.
  84. Lilien, Gary L., 2016. "The B2B Knowledge Gap," International Journal of Research in Marketing, Elsevier, vol. 33(3), pages 543-556.
  85. Schweisfurth, Tim G. & Raasch, Christina, 2015. "Embedded lead users—The benefits of employing users for corporate innovation," Research Policy, Elsevier, vol. 44(1), pages 168-180.
  86. Erik Rådman & Erik Johansson & Petra Bosch-Sijtsema & Hendry Raharjo, 2023. "In search of member needs in coworking spaces," Review of Managerial Science, Springer, vol. 17(3), pages 881-907, April.
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  88. Steven M. Shugan, 2003. "Editorial: Compartmentalized Reviews and Other Initiatives: Should Marketing Scientists Review Manuscripts in Consumer Behavior?," Marketing Science, INFORMS, vol. 22(2), pages 151-160.
  89. Dai, Hongyan & Ge, Ling & Zhou, Weihua, 2015. "A design method for supply chain traceability systems with aligned interests," International Journal of Production Economics, Elsevier, vol. 170(PA), pages 14-24.
  90. Om Narasimhan & Surendra Rajiv & Shantanu Dutta, 2006. "Absorptive Capacity in High-Technology Markets: The Competitive Advantage of the Haves," Marketing Science, INFORMS, vol. 25(5), pages 510-524, September.
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  97. Avinash Malshe & Scott B. Friend, 2018. "Initiating value co-creation: Dealing with non-receptive customers," Journal of the Academy of Marketing Science, Springer, vol. 46(5), pages 895-920, September.
  98. Kok, Robert A.W. & Hillebrand, Bas & Biemans, Wim G., 2002. "Market-oriented product development as an organizational learning capability: findings from two cases," Research Report 02B13, University of Groningen, Research Institute SOM (Systems, Organisations and Management).
  99. Yang Liu & Yongjiang Shi, 2017. "Understanding International Product Strategy In Multinational Corporations Through New Product Development Approaches And Evolution," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(07), pages 1-23, October.
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  103. Zhang, Xubing & Cao, Yong, 2014. "Selling Vertically Differentiated Products under One Roof or Two? A Signaling Model of a Retailer's Roof Policies," Journal of Retailing, Elsevier, vol. 90(4), pages 538-551.
  104. Steven M. Shugan, 2006. "Editorial: Fifty Years of," Marketing Science, INFORMS, vol. 25(6), pages 551-555, 11-12.
  105. Eiteneyer, Nils & Bendig, David & Brettel, Malte, 2019. "Social capital and the digital crowd: Involving backers to promote new product innovativeness," Research Policy, Elsevier, vol. 48(8), pages 1-1.
  106. Kim, Kwang-Jae & Moskowitz, Herbert & Dhingra, Anoop & Evans, Gerald, 2000. "Fuzzy multicriteria models for quality function deployment," European Journal of Operational Research, Elsevier, vol. 121(3), pages 504-518, March.
  107. Neil A. Morgan & Lopo Leotte Rego, 2006. "The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance," Marketing Science, INFORMS, vol. 25(5), pages 426-439, September.
  108. Jiunn-I Shieh & Hsin-Hung Wu, 2009. "Applying a hidden Markov chain model in quality function deployment to analyze dynamic customer requirements," Quality & Quantity: International Journal of Methodology, Springer, vol. 43(4), pages 635-644, July.
  109. Robert M. Peterson & Avinash Malshe & Scott B. Friend & Howard Dover, 2021. "Sales enablement: conceptualizing and developing a dynamic capability," Journal of the Academy of Marketing Science, Springer, vol. 49(3), pages 542-565, May.
  110. Zhang, Min & Sun, Lin & Wang, G. Alan & Li, Yuzhuo & He, Shuguang, 2022. "Using neutral sentiment reviews to improve customer requirement identification and product design strategies," International Journal of Production Economics, Elsevier, vol. 254(C).
  111. Spaulding, Aslihan D. & Woods, Timothy A., 2006. "An Analysis of the Relationship Between Supply-Chain Management Practices and New Product Development Time: A Case of the North American Confectionery Manufacturers," Journal of Food Distribution Research, Food Distribution Research Society, vol. 37(2), pages 1-11, July.
  112. Beibei Dong & K. Sivakumar, 2017. "Customer participation in services: domain, scope, and boundaries," Journal of the Academy of Marketing Science, Springer, vol. 45(6), pages 944-965, November.
  113. Kullak, Franziska S. & Baier, Daniel & Woratschek, Herbert, 2023. "How do customers meet their needs in in-store and online fashion shopping? A comparative study based on the jobs-to-be-done theory," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
  114. Jahanmir, Sara F. & Silva, Graça Miranda & Gomes, Paulo J. & Gonçalves, Helena Martins, 2020. "Determinants of users’ continuance intention toward digital innovations: Are late adopters different?," Journal of Business Research, Elsevier, vol. 115(C), pages 225-233.
  115. Philipp B. Cornelius & Bilal Gokpinar, 2020. "The Role of Customer Investor Involvement in Crowdfunding Success," Management Science, INFORMS, vol. 66(1), pages 452-472, January.
  116. Xueming Luo, 2009. "Quantifying the Long-Term Impact of Negative Word of Mouth on Cash Flows and Stock Prices," Marketing Science, INFORMS, vol. 28(1), pages 148-165, 01-02.
  117. J-B Yang & D-L Xu & X Xie & A K Maddulapalli, 2011. "Multicriteria evidential reasoning decision modelling and analysis—prioritizing voices of customer," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(9), pages 1638-1654, September.
  118. Ghose, Sanjoy & Liu, John J. & Bhatnagar, Amit & Kurata, Hisashi, 2005. "Modeling the role of retail price formats, and retailer competition types on production schedule strategy," European Journal of Operational Research, Elsevier, vol. 164(1), pages 173-184, July.
  119. Dimitri SCHUURMAN & Peter MECHANT & Bastiaan BACCARNE, 2013. "Open Innovation: A Typology of User Involvement in the Context of the Web2.0-Paradigm," Communications & Strategies, IDATE, Com&Strat dept., vol. 1(89), pages 17-36, 1st quart.
  120. Liu, Yang, 2019. "The Processes of New Product Development Recentralization towards a Transnational Emphasis in Multinational Corporations," Journal of International Management, Elsevier, vol. 25(1), pages 19-36.
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