Quality function deployment for the good of soccer
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- Saaty, Thomas L., 1990. "How to make a decision: The analytic hierarchy process," European Journal of Operational Research, Elsevier, vol. 48(1), pages 9-26, September.
- Saaty, Thomas L. & Takizawa, Masahiro, 1986. "Dependence and independence: From linear hierarchies to nonlinear networks," European Journal of Operational Research, Elsevier, vol. 26(2), pages 229-237, August.
- Abbie Griffin & John R. Hauser, 1993.
"The Voice of the Customer,"
INFORMS, vol. 12(1), pages 1-27.
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