IDEAS home Printed from https://ideas.repec.org/a/eee/ejores/v263y2017i3p1049-1062.html
   My bibliography  Save this article

A customer based supplier selection process that combines quality function deployment, the analytic network process and a Markov chain

Author

Listed:
  • Asadabadi, Mehdi Rajabi

Abstract

The overall objective of this paper is to introduce a customer oriented supplier selection method. Although the supplier selection problem has previously been investigated, an effective solution to consider the dynamics of Customer Needs (CNs) in finding the best supplier has not yet been proposed. Such a method takes into account customer needs as a determinant factor in finding the best supplier and considers possible changes in the priorities of customer needs as time passes. In this study a method integrating the analytic network process (ANP), quality function deployment (QFD), and a Markov chain is used to address the supplier selection problem. This proposed method utilizes a Markov chain to trace the changing-priorities of customer needs and find a pattern for them. The ANP–QFD method then connects this pattern to product requirements (PRs) and PRs to supplier qualifications. This combination develops a customer based supplier selection method. The best supplier is selected based on the changing-priorities of customer needs. Although the customer needs priorities keeps changing, one supplier is selected as the best one. This study introduces an innovative customer based approach to select the best supplier that is independent of initial CNs.

Suggested Citation

  • Asadabadi, Mehdi Rajabi, 2017. "A customer based supplier selection process that combines quality function deployment, the analytic network process and a Markov chain," European Journal of Operational Research, Elsevier, vol. 263(3), pages 1049-1062.
    • Handle: RePEc:eee:ejores:v:263:y:2017:i:3:p:1049-1062
    DOI: 10.1016/j.ejor.2017.06.006
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0377221717305246
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ejor.2017.06.006?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Ayşe Okur & Efendi Nasibov & Musa Kiliç & Murat Yavuz, 2009. "Using OWA aggregation technique in QFD: a case study in education in a textile engineering department," Quality & Quantity: International Journal of Methodology, Springer, vol. 43(6), pages 999-1009, November.
    2. Thomas L. Saaty, 1986. "Axiomatic Foundation of the Analytic Hierarchy Process," Management Science, INFORMS, vol. 32(7), pages 841-855, July.
    3. Saaty, Thomas L., 1990. "How to make a decision: The analytic hierarchy process," European Journal of Operational Research, Elsevier, vol. 48(1), pages 9-26, September.
    4. Pourmoayed, Reza & Nielsen, Lars Relund & Kristensen, Anders Ringgaard, 2016. "A hierarchical Markov decision process modeling feeding and marketing decisions of growing pigs," European Journal of Operational Research, Elsevier, vol. 250(3), pages 925-938.
    5. Chun-Yu Lin & Amy H.I. Lee & He-Yau Kang, 2015. "An integrated new product development framework – an application on green and low-carbon products," International Journal of Systems Science, Taylor & Francis Journals, vol. 46(4), pages 733-753, March.
    6. Philipp Singer & Denis Helic & Behnam Taraghi & Markus Strohmaier, 2014. "Detecting Memory and Structure in Human Navigation Patterns Using Markov Chain Models of Varying Order," PLOS ONE, Public Library of Science, vol. 9(7), pages 1-21, July.
    7. A. Noorul Haq & Varma Boddu, 2017. "Analysis of enablers for the implementation of leagile supply chain management using an integrated fuzzy QFD approach," Journal of Intelligent Manufacturing, Springer, vol. 28(1), pages 1-12, January.
    8. Kamvysi, Konstantina & Gotzamani, Katerina & Andronikidis, Andreas & Georgiou, Andreas C., 2014. "Capturing and prioritizing students’ requirements for course design by embedding Fuzzy-AHP and linear programming in QFD," European Journal of Operational Research, Elsevier, vol. 237(3), pages 1083-1094.
    9. Tavana, Madjid & Di Caprio, Debora, 2016. "Modeling synergies in multi-criteria supplier selection and order allocation: An application to commodity tradingAuthor-Name: Sodenkamp, Mariya A," European Journal of Operational Research, Elsevier, vol. 254(3), pages 859-874.
    10. Qin, Jindong & Liu, Xinwang & Pedrycz, Witold, 2017. "An extended TODIM multi-criteria group decision making method for green supplier selection in interval type-2 fuzzy environment," European Journal of Operational Research, Elsevier, vol. 258(2), pages 626-638.
    11. Hsin-Hung Wu & Jiunn-I Shieh, 2008. "Applying a markov chain model in quality function deployment," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(5), pages 665-678, October.
    12. Arpan Kumar Kar & Ashis K. Pani, 2014. "Exploring the importance of different supplier selection criteria," Management Research Review, Emerald Group Publishing Limited, vol. 37(1), pages 89-105, January.
    13. Partovi, Fariborz Y., 2007. "An analytical model of process choice in the chemical industry," International Journal of Production Economics, Elsevier, vol. 105(1), pages 213-227, January.
    14. Partovi, Fariborz Y. & Corredoira, Rafael A., 2002. "Quality function deployment for the good of soccer," European Journal of Operational Research, Elsevier, vol. 137(3), pages 642-656, March.
    15. Baumann, Hendrik & Sandmann, Werner, 2017. "Multi-server tandem queue with Markovian arrival process, phase-type service times, and finite buffers," European Journal of Operational Research, Elsevier, vol. 256(1), pages 187-195.
    16. Mehdi Rajabi Asadabadi, 2017. "A developed slope order index (SOI) for bottlenecks in projects and production lines," Computational Management Science, Springer, vol. 14(2), pages 281-291, April.
    17. Saaty, Thomas L. & Takizawa, Masahiro, 1986. "Dependence and independence: From linear hierarchies to nonlinear networks," European Journal of Operational Research, Elsevier, vol. 26(2), pages 229-237, August.
    18. Ahn, Byeong Seok, 2017. "The analytic hierarchy process with interval preference statements," Omega, Elsevier, vol. 67(C), pages 177-185.
    19. Chen, Liang-Hsuan & Ko, Wen-Chang & Yeh, Feng-Ting, 2017. "Approach based on fuzzy goal programing and quality function deployment for new product planning," European Journal of Operational Research, Elsevier, vol. 259(2), pages 654-663.
    20. Su-Lien Lu, 2012. "Assessing the credit risk of bank loans using an extended Markov chain model," Journal of Applied Finance & Banking, SCIENPRESS Ltd, vol. 2(1), pages 1-9.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jun Liu & Xianbin Wu & Shouzhen Zeng & Tiejun Pan, 2017. "Intuitionistic Linguistic Multiple Attribute Decision-Making with Induced Aggregation Operator and Its Application to Low Carbon Supplier Selection," IJERPH, MDPI, vol. 14(12), pages 1-12, November.
    2. Eleonora Bottani & Piera Centobelli & Teresa Murino & Ehsan Shekarian, 2018. "A QFD-ANP Method for Supplier Selection with Benefits, Opportunities, Costs and Risks Considerations," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 17(03), pages 911-939, May.
    3. Asadabadi, Mehdi Rajabi & Zwikael, Ofer, 2021. "Integrating risk into estimations of project activities' time and cost: A stratified approach," European Journal of Operational Research, Elsevier, vol. 291(2), pages 482-490.
    4. Bruno Damásio & João Nicolau, 2020. "Time Inhomogeneous Multivariate Markov Chains: Detecting and Testing Multiple Structural Breaks Occurring at Unknown," Working Papers REM 2020/0136, ISEG - Lisbon School of Economics and Management, REM, Universidade de Lisboa.
    5. Amin Mahmoudi & Saad Ahmed Javed, 2022. "Probabilistic Approach to Multi-Stage Supplier Evaluation: Confidence Level Measurement in Ordinal Priority Approach," Group Decision and Negotiation, Springer, vol. 31(5), pages 1051-1096, October.
    6. Damásio, Bruno & Nicolau, João, 2024. "Time inhomogeneous multivariate Markov chains: Detecting and testing multiple structural breaks occurring at unknown dates," Chaos, Solitons & Fractals, Elsevier, vol. 180(C).
    7. Ji Chen & Shouzhen Zeng & Chonghui Zhang, 2018. "An OWA Distance-Based, Single-Valued Neutrosophic Linguistic TOPSIS Approach for Green Supplier Evaluation and Selection in Low-Carbon Supply Chains," IJERPH, MDPI, vol. 15(7), pages 1-15, July.
    8. Jian-Peng Chang & Heng-Xin Ren & Luis Martínez & Witold Pedrycz & Zhen-Song Chen, 2024. "Requirement-driven supplier selection: a multi-criteria QFD-based approach under epistemic and stochastic uncertainties," Annals of Operations Research, Springer, vol. 342(2), pages 1079-1128, November.
    9. Ana Paula Lopes & Nuria Rodriguez-Lopez, 2021. "A Decision Support Tool for Supplier Evaluation and Selection," Sustainability, MDPI, vol. 13(22), pages 1-17, November.
    10. Seyed Hossein Razavi Hajiagha & Jalil Heidary-Dahooie & Ieva Meidutė-Kavaliauskienė & Kannan Govindan, 2022. "A new dynamic multi-attribute decision making method based on Markov chain and linear assignment," Annals of Operations Research, Springer, vol. 315(1), pages 159-191, August.
    11. Junyi Zhong & Jiazhen Huo, 2023. "How Does Green Store Brand Introduction Influence the Effects of Government Subsidy on Supply Chain Performance?," Mathematics, MDPI, vol. 11(14), pages 1-22, July.
    12. Jing Liu & Khairul Manami Kamarudin & Yuqi Liu & Jinzhi Zou, 2021. "Developing Pandemic Prevention and Control by ANP-QFD Approach: A Case Study on Urban Furniture Design in China Communities," IJERPH, MDPI, vol. 18(5), pages 1-26, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Partovi, Fariborz Y., 2007. "An analytical model of process choice in the chemical industry," International Journal of Production Economics, Elsevier, vol. 105(1), pages 213-227, January.
    2. Patricija Bajec & Danijela Tuljak-Suban, 2019. "An Integrated Analytic Hierarchy Process—Slack Based Measure-Data Envelopment Analysis Model for Evaluating the Efficiency of Logistics Service Providers Considering Undesirable Performance Criteria," Sustainability, MDPI, vol. 11(8), pages 1-18, April.
    3. Wenshuai Wu & Gang Kou, 2016. "A group consensus model for evaluating real estate investment alternatives," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 2(1), pages 1-10, December.
    4. Fritz, M. & Canavari, M., 2008. "Management of Perceived Risks in E-Business for Efficient Food Supply Network Management: The Case of Trust," Proceedings “Schriften der Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues e.V.”, German Association of Agricultural Economists (GEWISOLA), vol. 43, March.
    5. Amelia Bilbao-Terol & Mar Arenas-Parra & Raquel Quiroga-García & Celia Bilbao-Terol, 2022. "An extended best–worst multiple reference point method: application in the assessment of non-life insurance companies," Operational Research, Springer, vol. 22(5), pages 5323-5362, November.
    6. Oryani, Bahareh & Koo, Yoonmo & Rezania, Shahabaldin & Shafiee, Afsaneh, 2021. "Barriers to renewable energy technologies penetration: Perspective in Iran," Renewable Energy, Elsevier, vol. 174(C), pages 971-983.
    7. Chia-Liang Lin & Jwu-Jenq Chen & Yu-Yu Ma, 2023. "Ranking of Service Quality Solution for Blended Design Teaching Using Fuzzy ANP and TOPSIS in the Post-COVID-19 Era," Mathematics, MDPI, vol. 11(5), pages 1-28, March.
    8. Sanja Marinkoviæ & Ilija Nikoliæ & Jovana Rakiæeviæ, 2018. "Selecting location for a new business unit in ICT industry," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics and Business, vol. 36(2), pages 801-825.
    9. Kang Xu & Jiuping Xu, 2020. "A direct consistency test and improvement method for the analytic hierarchy process," Fuzzy Optimization and Decision Making, Springer, vol. 19(3), pages 359-388, September.
    10. Hung, Chih-Young & Lee, Wen-Yi, 2016. "A proactive technology selection model for new technology: The case of 3D IC TSV," Technological Forecasting and Social Change, Elsevier, vol. 103(C), pages 191-202.
    11. Partovi, Fariborz Y. & Corredoira, Rafael A., 2002. "Quality function deployment for the good of soccer," European Journal of Operational Research, Elsevier, vol. 137(3), pages 642-656, March.
    12. Sara Fanati Rashidi, 2020. "Studying productivity using a synergy between the balanced scorecard and analytic network process," OPSEARCH, Springer;Operational Research Society of India, vol. 57(4), pages 1404-1421, December.
    13. Kamvysi, Konstantina & Gotzamani, Katerina & Andronikidis, Andreas & Georgiou, Andreas C., 2014. "Capturing and prioritizing students’ requirements for course design by embedding Fuzzy-AHP and linear programming in QFD," European Journal of Operational Research, Elsevier, vol. 237(3), pages 1083-1094.
    14. Jalao, Eugene Rex & Wu, Teresa & Shunk, Dan, 2014. "An intelligent decomposition of pairwise comparison matrices for large-scale decisions," European Journal of Operational Research, Elsevier, vol. 238(1), pages 270-280.
    15. Saaty, Thomas L. & Shang, Jennifer S., 2011. "An innovative orders-of-magnitude approach to AHP-based mutli-criteria decision making: Prioritizing divergent intangible humane acts," European Journal of Operational Research, Elsevier, vol. 214(3), pages 703-715, November.
    16. Daji Ergu & Gang Kou & János Fülöp & Yong Shi, 2014. "Further Discussions on Induced Bias Matrix Model for the Pair-Wise Comparison Matrix," Journal of Optimization Theory and Applications, Springer, vol. 161(3), pages 980-993, June.
    17. Mehmet Yüksel, 2019. "A Model Proposal for the Evaluation of Chemistry Education in the Context of Learning Environment," Asian Journal of Education and Training, Asian Online Journal Publishing Group, vol. 5(3), pages 488-494.
    18. Kamvysi, Konstantina & Andronikidis, Andreas & Georgiou, Andreas C. & Gotzamani, Katerina, 2023. "A quality function deployment framework for service strategy planning," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    19. Berumen, Sergio A., 2012. "Evaluación del impacto de la política de incentivos sectoriales en el desarrollo de los municipios mineros de Castilla y León," Journal of Economics, Finance and Administrative Science, Universidad ESAN, vol. 17(33), pages 15-30.
    20. Sarah Ben Amor & Fateh Belaid & Ramzi Benkraiem & Boumediene Ramdani & Khaled Guesmi, 2023. "Multi-criteria classification, sorting, and clustering: a bibliometric review and research agenda," Annals of Operations Research, Springer, vol. 325(2), pages 771-793, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ejores:v:263:y:2017:i:3:p:1049-1062. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/eor .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.