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Quality function deployment: A literature review


  • Chan, Lai-Kow
  • Wu, Ming-Lu


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  • Chan, Lai-Kow & Wu, Ming-Lu, 2002. "Quality function deployment: A literature review," European Journal of Operational Research, Elsevier, vol. 143(3), pages 463-497, December.
  • Handle: RePEc:eee:ejores:v:143:y:2002:i:3:p:463-497

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    References listed on IDEAS

    1. Baruch Mevorach, 1997. "The business of elections," Quality & Quantity: International Journal of Methodology, Springer, vol. 31(4), pages 325-335, November.
    2. Kim, Kwang-Jae & Moskowitz, Herbert & Dhingra, Anoop & Evans, Gerald, 2000. "Fuzzy multicriteria models for quality function deployment," European Journal of Operational Research, Elsevier, vol. 121(3), pages 504-518, March.
    3. Abbie Griffin & John R. Hauser, 1993. "The Voice of the Customer," Marketing Science, INFORMS, vol. 12(1), pages 1-27.
    4. Temponi, Cecilia & Yen, John & Amos Tiao, W., 1999. "House of quality: A fuzzy logic-based requirements analysis," European Journal of Operational Research, Elsevier, vol. 117(2), pages 340-354, September.
    5. Chiou, Wen-Chih & Kuo, Hsiu-Wei & Lu, Iuan-Yuan, 1999. "A technology oriented productivity measurement model," International Journal of Production Economics, Elsevier, vol. 60(1), pages 69-77, April.
    6. Uday S. Karmarkar & Richard C. Pitbladdo, 1997. "Quality, Class, and Competition," Management Science, INFORMS, vol. 43(1), pages 27-39, January.
    7. Gary Burchill & Charles H. Fine, 1997. "Time Versus Market Orientation in Product Concept Development: Empirically-Based Theory Generation," Management Science, INFORMS, vol. 43(4), pages 465-478, April.
    8. Yilmaz, M. R. & Chatterjee, Sangit, 1997. "Deming and the quality of software development," Business Horizons, Elsevier, vol. 40(6), pages 51-58.
    9. Chimay Anumba & Nosa Evbuomwan, 1997. "Concurrent engineering in design-build projects," Construction Management and Economics, Taylor & Francis Journals, vol. 15(3), pages 271-281.
    10. Lowe, Antony & Ridgway, Keith & Atkinson, Helen, 2000. "QFD in new production technology evaluation," International Journal of Production Economics, Elsevier, vol. 67(2), pages 103-112, September.
    11. Stahl, Juergen & Luczak, Holger & Langen, Rene & Weck, Manfred & Klonaris, Pavlos & Pfeifer, Tilo, 1997. "Concurrent engineering of work and production systems," European Journal of Operational Research, Elsevier, vol. 100(2), pages 379-398, July.
    12. Sunder Kekre & Mayuram S. Krishnan & Kannan Srinivasan, 1995. "Drivers of Customer Satisfaction for Software Products: Implications for Design and Service Support," Management Science, INFORMS, vol. 41(9), pages 1456-1470, September.
    13. Govers, Cor P. M., 2001. "QFD not just a tool but a way of quality management," International Journal of Production Economics, Elsevier, vol. 69(2), pages 151-159, January.
    14. Schmidt, Ralf, 1997. "The implementation of simultaneous engineering in the stage of product concept development: A process orientated improvement of quality function deployment," European Journal of Operational Research, Elsevier, vol. 100(2), pages 293-314, July.
    15. Martin Natter & Andreas Mild & Markus Feurstein & Georg Dorffner & Alfred Taudes, 2001. "The Effect of Incentive Schemes and Organizational Arrangements on the New Product Development Process," Management Science, INFORMS, vol. 47(8), pages 1029-1045, August.
    16. Herrmann, Andreas & Huber, Frank & Braunstein, Christine, 2000. "Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction," International Journal of Production Economics, Elsevier, vol. 66(1), pages 77-96, June.
    17. Partovi, Fariborz Y. & Epperly, John M., 1999. "A quality function deployment approach to task organization in peacekeeping force design," Socio-Economic Planning Sciences, Elsevier, vol. 33(2), pages 131-149, June.
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