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Product Intelligence: Its Conceptualization, Measurement and Impact on Consumer Satisfaction

Author

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  • Rijsdijk, S.A.
  • Hultink, E.J.
  • Diamantopoulos, A.

Abstract

In the last decade, companies have developed a large number of intelligent products. Due to the use of information technology, these products, for example, are able to work autonomously, cooperate with other products, or adapt to changing circumstances. Although intelligent products appear an attractive category of products, they have received little attention in the literature. The present article provides a conceptualization of the new construct of product intelligence and describes the development procedure of a measure for the construct. In addition, the article sets up and empirically tests a conceptual framework in which product intelligence leads to consumer satisfaction through the innovation attributes of relative advantage, compatibility, and complexity. Managerial implications for new product development and marketing of intelligent products are considered and suggestions for further research provided.

Suggested Citation

  • Rijsdijk, S.A. & Hultink, E.J. & Diamantopoulos, A., 2007. "Product Intelligence: Its Conceptualization, Measurement and Impact on Consumer Satisfaction," ERIM Report Series Research in Management ERS-2007-006-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    • Handle: RePEc:ems:eureri:8580
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    File URL: https://repub.eur.nl/pub/8580/ERS-2007-006-ORG.pdf
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    References listed on IDEAS

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    20. Yang Liao & Hanying Guo & Xinju Liu, 2023. "A Study of Young People’s Intention to Use Shared Autonomous Vehicles: A Quantitative Analysis Model Based on the Extended TPB-TAM," Sustainability, MDPI, vol. 15(15), pages 1-21, August.
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    22. Frank, Björn & Herbas-Torrico, Boris & Schvaneveldt, Shane J., 2021. "The AI-extended consumer: Technology, consumer, country differences in the formation of demand for AI-empowered consumer products," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
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    More about this item

    Keywords

    Adoption; Innovation; Intelligent products; New product development; Smart products;
    All these keywords.

    JEL classification:

    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics
    • M13 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - New Firms; Startups
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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