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The Acquisition, Transfer, and Depreciation of Knowledge in Service Organizations: Productivity in Franchises

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Cited by:

  1. Kane, Aimee A. & Argote, Linda & Levine, John M., 2005. "Knowledge transfer between groups via personnel rotation: Effects of social identity and knowledge quality," Organizational Behavior and Human Decision Processes, Elsevier, vol. 96(1), pages 56-71, January.
  2. Anne Spanjer & Arjen van Witteloostuijn, 2017. "The entrepreneur’s experiential diversity and entrepreneurial performance," Small Business Economics, Springer, vol. 49(1), pages 141-161, June.
  3. Álvarez Gil, M. J. & Burgos Jiménez, J. & Céspedes Lorente, J. J., 2001. "An analysis of environmental management, organizational context and performance of Spanish hotels," Omega, Elsevier, vol. 29(6), pages 457-471, December.
  4. Gruenfeld, Deborah H & Martorana, Paul V. & Fan, Elliott T., 2000. "What Do Groups Learn from Their Worldliest Members? Direct and Indirect Influence in Dynamic Teams," Organizational Behavior and Human Decision Processes, Elsevier, vol. 82(1), pages 45-59, May.
  5. Windsperger, Josef, 2001. "The fee structure in franchising: a property rights view," Economics Letters, Elsevier, vol. 73(2), pages 219-226, November.
  6. Joel A. C. Baum & Kristina B. Dahlin, 2007. "Aspiration Performance and Railroads’ Patterns of Learning from Train Wrecks and Crashes," Organization Science, INFORMS, vol. 18(3), pages 368-385, June.
  7. de Grip, Andries & Pleijers, Astrid, 2019. "Workshop attendance as a mode of learning: Evidence from the Netherlands," ROA Research Memorandum 007, Maastricht University, Research Centre for Education and the Labour Market (ROA).
  8. Anupam Agrawal & Ujjal Mukherjee & Suresh Muthulingam, 2020. "Does Organizational Forgetting Affect Quality Knowledge Gained Through Spillover?—Evidence from the Automotive Industry," Production and Operations Management, Production and Operations Management Society, vol. 29(4), pages 907-934, April.
  9. Felipe A. Csaszar & Nicolaj Siggelkow, 2010. "How Much to Copy? Determinants of Effective Imitation Breadth," Organization Science, INFORMS, vol. 21(3), pages 661-676, June.
  10. Vinit M. Desai, 2008. "Constrained Growth: How Experience, Legitimacy, and Age Influence Risk Taking in Organizations," Organization Science, INFORMS, vol. 19(4), pages 594-608, August.
  11. de la Peña, Mario Raúl & Núñez-Serrano, Juan A. & Turrión, Jaime & Velázquez, Francisco J., 2016. "Are innovations relevant for consumers in the hospitality industry? A hedonic approach for Cuban hotels," Tourism Management, Elsevier, vol. 55(C), pages 184-196.
  12. Steven D. Levitt & John A. List & Chad Syverson, 2013. "Toward an Understanding of Learning by Doing: Evidence from an Automobile Assembly Plant," Journal of Political Economy, University of Chicago Press, vol. 121(4), pages 643-681.
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  14. Dimo Dimov & Pablo Martin de Holan & Hana Milanov, 2012. "Learning patterns in venture capital investing in new industries," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 21(6), pages 1389-1426, December.
  15. John W. Boudreau, 2004. "50th Anniversary Article: Organizational Behavior, Strategy, Performance, and Design in Management Science," Management Science, INFORMS, vol. 50(11), pages 1463-1476, November.
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  17. Kannan Srinivasan & Xin Wang, 2010. "Commentary--Bidders' Experience and Learning in Online Auctions: Issues and Implications," Marketing Science, INFORMS, vol. 29(6), pages 988-993, 11-12.
  18. Jain, Naveen Kumar & Pangarkar, Nitin & Yuan, Lin & Kumar, Vikas, 2019. "Rapid internationalization of emerging market firms—The role of geographic diversity and added cultural distance," International Business Review, Elsevier, vol. 28(6), pages 1-1.
  19. Arturs Kalnins & Kyle J. Mayer, 2004. "Franchising, Ownership, and Experience: A Study of Pizza Restaurant Survival," Management Science, INFORMS, vol. 50(12), pages 1716-1728, December.
  20. Guohao Wang & Liying Yu, 2019. "Differential Game Analysis of Scientific Crowdsourcing on Knowledge Transfer," Sustainability, MDPI, vol. 11(10), pages 1-16, May.
  21. Jaideep Anand & Louis Mulotte & Charlotte R. Ren, 2016. "Does experience imply learning?," Strategic Management Journal, Wiley Blackwell, vol. 37(7), pages 1395-1412, July.
  22. C. Lanier Benkard, 2000. "Learning and Forgetting: The Dynamics of Aircraft Production," American Economic Review, American Economic Association, vol. 90(4), pages 1034-1054, September.
  23. Andreas Menzel, 2017. "Knowledge Exchange and Productivity Spill-overs in Bangladeshi Garment Factories," CERGE-EI Working Papers wp607, The Center for Economic Research and Graduate Education - Economics Institute, Prague.
  24. Anandasivam Gopal & Sabari Rajan Karmegam & Balaji R. Koka & William M. Rand, 2020. "Is the Grass Greener? On the Strategic Implications of Moving Along the Value Chain for IT Service Providers," Information Systems Research, INFORMS, vol. 31(1), pages 148-175, March.
  25. David Besanko & Ulrich Doraszelski & Yaroslav Kryukov & Mark Satterthwaite, 2008. "Learning-by-Doing, Organizational Forgetting, and Industry Dynamics," GSIA Working Papers 2009-E22, Carnegie Mellon University, Tepper School of Business.
  26. Josef Windsperger & Nina Gorovaia, 2011. "Knowledge attributes and the choice of knowledge transfer mechanism in networks: the case of franchising," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 15(4), pages 617-640, November.
  27. Martin Schulz, 2003. "Pathways of Relevance: Exploring Inflows of Knowledge into Subunits of Multinational Corporations," Organization Science, INFORMS, vol. 14(4), pages 440-459, August.
  28. Arturs Kalnins, 2006. "Markets: The U.S. Lodging Industry," Journal of Economic Perspectives, American Economic Association, vol. 20(4), pages 203-218, Fall.
  29. Oliva, Rogelio. & Sterman, John., 1999. "Cutting corners and working overtime : quality erosion in the service industry," Working papers WP 4075-99., Massachusetts Institute of Technology (MIT), Sloan School of Management.
  30. Nada Mumdžiev & Josef Windsperger, 2011. "The Structure of Decision Rights in Franchising Networks: A Property Rights Perspective," Entrepreneurship Theory and Practice, , vol. 35(3), pages 449-465, May.
  31. Balagopal Vissa & Henrich R. Greve & Wei-Ru Chen, 2010. "Business Group Affiliation and Firm Search Behavior in India: Responsiveness and Focus of Attention," Organization Science, INFORMS, vol. 21(3), pages 696-712, June.
  32. Luis Castro & João Mota & Sandra Marnoto, 2009. "Toward a relational perspective of franchising chains," Service Business, Springer;Pan-Pacific Business Association, vol. 3(1), pages 15-30, March.
  33. Myong-Hun Chang & Joseph E. Harrington, 2000. "Centralization vs. Decentralization in a Multi-Unit Organization: A Computational Model of a Retail Chain as a Multi-Agent Adaptive System," Management Science, INFORMS, vol. 46(11), pages 1427-1440, November.
  34. Radtke, Robin R. & Speklé, Roland F. & Widener, Sally K., 2023. "Flourish or flounder: Do trust-centric management controls encourage knowledge sharing and team performance?," Accounting, Organizations and Society, Elsevier, vol. 107(C).
  35. Jain, Naveen Kumar & Celo, Sokol & Kumar, Vikas, 2019. "Internationalization speed, resources and performance: Evidence from Indian software industry," Journal of Business Research, Elsevier, vol. 95(C), pages 26-37.
  36. Eelke Wiersma, 2007. "Conditions That Shape the Learning Curve: Factors That Increase the Ability and Opportunity to Learn," Management Science, INFORMS, vol. 53(12), pages 1903-1915, December.
  37. Vivian Zheng, Xu & Jenny Ji, Li & Su, Chenting, 2020. "Mitigating the Negative Effects of Regional Clustering in Franchising: The Roles of Governance Mechanisms," Journal of Retailing, Elsevier, vol. 96(3), pages 434-444.
  38. Fan, Terence & Schwab, Andreas & Geng, Xuesong, 2021. "Habitual entrepreneurship in digital platform ecosystems: A time-contingent model of learning from prior software project experiences," Journal of Business Venturing, Elsevier, vol. 36(5).
  39. Thompson, Peter, 2010. "Learning by Doing," Handbook of the Economics of Innovation, in: Bronwyn H. Hall & Nathan Rosenberg (ed.), Handbook of the Economics of Innovation, edition 1, volume 1, chapter 0, pages 429-476, Elsevier.
  40. Ozkan-Canbolat, Ela & Beraha, Aydin, 2016. "Evolutionary knowledge games in social networks," Journal of Business Research, Elsevier, vol. 69(5), pages 1807-1811.
  41. Robert S. Huckman & Bradley R. Staats, 2008. "Variation in Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem," Harvard Business School Working Papers 09-035, Harvard Business School.
  42. Aguiar, Luis & Gagnepain, Philippe, 2022. "Absorptive capacity, knowledge spillovers and incentive contracts," International Journal of Industrial Organization, Elsevier, vol. 82(C).
  43. Peter Cappelli & Monika Hamori, 2008. "Are Franchises Bad Employers?," ILR Review, Cornell University, ILR School, vol. 61(2), pages 147-162, January.
  44. Pablo Martin de Holan & Nelson Phillips, 2004. "Remembrance of Things Past? The Dynamics of Organizational Forgetting," Management Science, INFORMS, vol. 50(11), pages 1603-1613, November.
  45. Gabriel Szulanski & Dimo Ringov & Robert J. Jensen, 2016. "Overcoming Stickiness: How the Timing of Knowledge Transfer Methods Affects Transfer Difficulty," Organization Science, INFORMS, vol. 27(2), pages 304-322, April.
  46. Cheryl Gaimon & Gülru F. Özkan & Karen Napoleon, 2011. "Dynamic Resource Capabilities: Managing Workforce Knowledge with a Technology Upgrade," Organization Science, INFORMS, vol. 22(6), pages 1560-1578, December.
  47. Brian Uzzi & Ryon Lancaster, 2003. "Relational Embeddedness and Learning: The Case of Bank Loan Managers and Their Clients," Management Science, INFORMS, vol. 49(4), pages 383-399, April.
  48. Jiang, Guoliang F. & Holburn, Guy L.F. & Beamish, Paul W., 2014. "The Impact of Vicarious Experience on Foreign Location Strategy," Journal of International Management, Elsevier, vol. 20(3), pages 345-358.
  49. Sumit Agarwal & John C Driscoll & Xavier Gabaix & David Laibson, 2008. "Learning in the Credit Card Market," Levine's Working Paper Archive 122247000000002028, David K. Levine.
  50. William E. Gillis & James G. Combs & David J. Ketchen Jr., 2014. "Using Resource–Based Theory to Help Explain Plural Form Franchising," Entrepreneurship Theory and Practice, , vol. 38(3), pages 449-472, May.
  51. Tonya Boone & Ram Ganeshan & Robert L. Hicks, 2008. "Learning and Knowledge Depreciation in Professional Services," Management Science, INFORMS, vol. 54(7), pages 1231-1236, July.
  52. Filippo Carlo Wezel & Martin Ruef, 2020. "Learning Against the Wind: Diversity and Performance on the Ships of the Dutch East India Company," Strategy Science, INFORMS, vol. 5(4), pages 330-347, December.
  53. Al-Emran, Mostafa & Mezhuyev, Vitaliy & Kamaludin, Adzhar, 2020. "Towards a conceptual model for examining the impact of knowledge management factors on mobile learning acceptance," Technology in Society, Elsevier, vol. 61(C).
  54. Robert S. Huckman & Gary P. Pisano, 2006. "The Firm Specificity of Individual Performance: Evidence from Cardiac Surgery," Management Science, INFORMS, vol. 52(4), pages 473-488, April.
  55. Morris M. Kleiner & Jerry Nickelsburg & Adam M. Pilarski, 2012. "Organizational and Individual Learning and Forgetting," ILR Review, Cornell University, ILR School, vol. 65(1), pages 68-81, January.
  56. Ingrid M. Nembhard & Anita L. Tucker, 2011. "Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units," Organization Science, INFORMS, vol. 22(4), pages 907-922, August.
  57. Anindya Ghosh & Xavier Martin & Johannes M. Pennings & Filippo Carlo Wezel, 2014. "Ambition Is Nothing Without Focus: Compensating for Negative Transfer of Experience in R&D," Organization Science, INFORMS, vol. 25(2), pages 572-590, April.
  58. Arturs Kalnins & Stephen F. Lin & Catherine Thomas, 2018. "In-house and arms length: productivity heterogeneity and variation in organizational form," CEP Discussion Papers dp1579, Centre for Economic Performance, LSE.
  59. Anne Marie Knott, 2001. "The Dynamic Value of Hierarchy," Management Science, INFORMS, vol. 47(3), pages 430-448, March.
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  61. Melissa A. Schilling & Patricia Vidal & Robert E. Ployhart & Alexandre Marangoni, 2003. "Learning by Doing Something Else: Variation, Relatedness, and the Learning Curve," Management Science, INFORMS, vol. 49(1), pages 39-56, January.
  62. Lahti, Ryan K. & Beyerlein, Michael M., 2000. "Knowledge transfer and management consulting: A look at "The firm"," Business Horizons, Elsevier, vol. 43(1), pages 65-74.
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  64. Sanghyun Park & Phanish Puranam, 2020. "Learning what they think vs. learning what they do: The micro-foundations of vicarious learning," Papers 2007.15264, arXiv.org, revised Jul 2020.
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  68. Vinit M. Desai, 2020. "Can Busy Organizations Learn to Get Better? Distinguishing Between the Competing Effects of Constrained Capacity on the Organizational Learning Process," Organization Science, INFORMS, vol. 31(1), pages 67-84, January.
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  76. Alessandro Giudici & James G. Combs & Benedetto Lorenzo Cannatelli & Brett R. Smith, 2020. "Successful Scaling in Social Franchising: The Case of Impact Hub," Entrepreneurship Theory and Practice, , vol. 44(2), pages 288-314, March.
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