Cutting corners and working overtime : quality erosion in the service industry
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- John D. W. Morecroft, 1985. "Rationality in the Analysis of Behavioral Simulation Models," Management Science, INFORMS, vol. 31(7), pages 900-916, July.
- Levinthal, Daniel & March, James G., 1981. "A model of adaptive organizational search," Journal of Economic Behavior & Organization, Elsevier, vol. 2(4), pages 307-333, December.
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- Baumol, William J, 1972. "Macroeconomics of Unbalanced Growth: Reply," American Economic Review, American Economic Association, vol. 62(1), pages 150, March.
- Eric D. Darr & Linda Argote & Dennis Epple, 1995. "The Acquisition, Transfer, and Depreciation of Knowledge in Service Organizations: Productivity in Franchises," Management Science, INFORMS, vol. 41(11), pages 1750-1762, November.
- Senge, Peter M. & Sterman, John D., 1992. "Systems thinking and organizational learning: Acting locally and thinking globally in the organization of the future," European Journal of Operational Research, Elsevier, vol. 59(1), pages 137-150, May.
- Theresa K. Lant, 1992. "Aspiration Level Adaptation: An Empirical Exploration," Management Science, INFORMS, vol. 38(5), pages 623-644, May.
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