Cutting corners and working overtime : quality erosion in the service industry
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|Date of creation:||1999|
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- Eric D. Darr & Linda Argote & Dennis Epple, 1995.
"The Acquisition, Transfer, and Depreciation of Knowledge in Service Organizations: Productivity in Franchises,"
INFORMS, vol. 41(11), pages 1750-1762, November.
- Epple, D. & Argote, L. & Darr, E.D., 1995. "The Acquisition, Transfer and Depreciation of Knowledge in Service Organisations: Productivity in Franchises," GSIA Working Papers 1995-16, Carnegie Mellon University, Tepper School of Business.
- Senge, Peter M. & Sterman, John D., 1992. "Systems thinking and organizational learning: Acting locally and thinking globally in the organization of the future," European Journal of Operational Research, Elsevier, vol. 59(1), pages 137-150, May.
- Theresa K. Lant, 1992. "Aspiration Level Adaptation: An Empirical Exploration," Management Science, INFORMS, vol. 38(5), pages 623-644, May.
- Baumol, William J, 1972. "Macroeconomics of Unbalanced Growth: Reply," American Economic Review, American Economic Association, vol. 62(1), pages 150, March.
- Levinthal, Daniel & March, James G., 1981. "A model of adaptive organizational search," Journal of Economic Behavior & Organization, Elsevier, vol. 2(4), pages 307-333, December.
- John D. W. Morecroft, 1985. "Rationality in the Analysis of Behavioral Simulation Models," Management Science, INFORMS, vol. 31(7), pages 900-916, July.
- Argote, L. & Epple, D., 1990. "Learning Curves In Manufacturing," GSIA Working Papers 89-90-02, Carnegie Mellon University, Tepper School of Business.
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