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Liangfei Qiu

Citations

Many of the citations below have been collected in an experimental project, CitEc, where a more detailed citation analysis can be found. These are citations from works listed in RePEc that could be analyzed mechanically. So far, only a minority of all works could be analyzed. See under "Corrections" how you can help improve the citation analysis.

Working papers

  1. Liangfei Qiu & Asoo Vakharia & Arunima Chhikara, 2019. "Multi-Dimensional Observational Learning in Social Networks: Theory and Experimental Evidence," Working Papers 19-01, NET Institute.

    Cited by:

    1. Zhong, Ling & Nie, Jiajia & Tan, Yinliang (Ricky), 2025. "Game of brands: Managing brand spillover in a co-opetitive supply chain," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 199(C).
    2. Wu, Zhibin & Li, Yueyuan & Pedrycz, Witold, 2026. "Peer influence in social network: a review of identification, modeling and application," Journal of Business Research, Elsevier, vol. 203(C).

  2. Yang Pan & LiangFei Qiu, 2018. "Is Uber Helping or Hurting Mass Transit? An Empirical Investigation," Working Papers 18-11, NET Institute.

    Cited by:

    1. Kyung Sun (Melissa) Rhee & Jinyang Zheng & Youwei Wang & Yong Tan, 2023. "Value of Information Sharing via Ride-Hailing Apps: An Empirical Analysis," Information Systems Research, INFORMS, vol. 34(3), pages 1228-1244, September.
    2. Jing Gong & Brad N. Greenwood & Yiping (Amy) Song, 2023. "An Empirical Investigation of Ridesharing and New Vehicle Purchase," Manufacturing & Service Operations Management, INFORMS, vol. 25(3), pages 884-902, May.
    3. María Flor & Armando Ortuño & Begoña Guirao, 2022. "Does the Implementation of Ride-Hailing Services Affect Urban Road Safety? The Experience of Madrid," IJERPH, MDPI, vol. 19(5), pages 1-18, March.

Articles

  1. Qili Wang & Liangfei Qiu & Wei Xu, 2024. "Informal Payments and Doctor Engagement in an Online Health Community: An Empirical Investigation Using Generalized Synthetic Control," Information Systems Research, INFORMS, vol. 35(2), pages 706-726, June.

    Cited by:

    1. Shanshan Guo & Yun Chen & Yuanyuan Dang & Xiao Li, 2025. "Individual protective actions with social support seeking in an online health community: two observational cross-sectional studies during public health emergencies," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-19, December.

  2. Zike Cao & Yingpeng Zhu & Gen Li & Liangfei Qiu, 2024. "Consequences of Information Feed Integration on User Engagement and Contribution: A Natural Experiment in an Online Knowledge-Sharing Community," Information Systems Research, INFORMS, vol. 35(3), pages 1114-1136, September.

    Cited by:

    1. He, Lifeng & Li, Xinmiao & Li, Yuzhuo & Liu, Yu & Zhang, Ning & Zhou, Xiaohang, 2026. "Is more always better? The effect of audience size on sales performance in live streaming commerce: A multimethod study," Journal of Retailing and Consumer Services, Elsevier, vol. 89(PA).
    2. Zhang, Mingli & Tong, Xinjia & Zhang, Yan & Wang, Yu, 2026. "Be a contributor or consumer? Effects of subscription on user engagement in knowledge-sharing communities," Technology in Society, Elsevier, vol. 84(C).
    3. Ding, Dan & Xu, Xiaoyan & Phan, Tuan Q., 2026. "The impact of source-based aggregation on content consumption behaviors," Journal of Business Research, Elsevier, vol. 205(C).

  3. Yinan Yu & Liangfei Qiu & Hailiang Chen & Benjamin Yen, 2023. "Movie fit uncertainty and interplay between traditional advertising and social media marketing," Marketing Letters, Springer, vol. 34(3), pages 429-448, September.

    Cited by:

    1. Qili Wang & Liangfei Qiu & Wei Xu, 2024. "Informal Payments and Doctor Engagement in an Online Health Community: An Empirical Investigation Using Generalized Synthetic Control," Information Systems Research, INFORMS, vol. 35(2), pages 706-726, June.
    2. Shao, Zhucheng, 2024. "From human to virtual: Unmasking consumer switching intentions to virtual influencers by an integrated fsQCA and NCA method," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).

  4. Avinash Geda & Jingchuan Pu & Liangfei Qiu, 2023. "The puzzle of online arbitrage and increased product returns: A game‐theoretic analysis," Production and Operations Management, Production and Operations Management Society, vol. 32(8), pages 2387-2399, August.

    Cited by:

    1. Yongyi Zhou & Xiaojing Zhang & M. I. M. Wahab & Mark Goh & Elifcan Dursun, 2026. "From cart to delivery: deciphering shipping and return influence on e-tailer strategies in digital marketplace," Electronic Commerce Research, Springer, vol. 26(1), pages 447-488, February.

  5. Wenjuan Fan & Qiqi Zhou & Liangfei Qiu & Subodha Kumar, 2023. "Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments," Information Systems Research, INFORMS, vol. 34(2), pages 629-651, June.

    Cited by:

    1. Yifan He & Min Zhang & Tianshi Wu & Xitong Guo & Doug Vogel, 2025. "The influence of similarity heuristics on evaluation deviation: Evidence from an online crowdsourced Q&A healthcare platform," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-21, December.
    2. Qili Wang & Liangfei Qiu & Wei Xu, 2024. "Informal Payments and Doctor Engagement in an Online Health Community: An Empirical Investigation Using Generalized Synthetic Control," Information Systems Research, INFORMS, vol. 35(2), pages 706-726, June.
    3. Ting Hou & Meng Li & Yinliang (Ricky) Tan & Huazhong Zhao, 2024. "Physician Adoption of AI Assistant," Manufacturing & Service Operations Management, INFORMS, vol. 26(5), pages 1639-1655, September.
    4. Li, Zhong-Ping & Perera, Sandun C. & Wang, Jian-Jun & Cheng, T.C.E., 2025. "Impacts of competitive and collaborative online channels on dual-channel healthcare supply chain operations: A patient loss aversion perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 203(C).
    5. Wang, Ziwei & Chen, Hongmin & Luo, Jun & Wang, Chunming & Xu, Xinyi & Zhou, Ying, 2024. "Sharing service in healthcare systems: A recent survey," Omega, Elsevier, vol. 129(C).
    6. Liu, Xiaoxiao & Ben Liu, Qianqian, 2024. "Superior medical resources or geographic proximity? The joint effects of regional medical resource disparity, geographic distance, and cultural differences on online medical consultation," Social Science & Medicine, Elsevier, vol. 350(C).
    7. Peiyu Zhou & Yuguang Xie & Changyong Liang & Junhong Zhu & Shuping Zhao, 2024. "The effect of prosocial behavior and its intensity on doctors’ performance in an online health community," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-11, December.
    8. Jin Jiang & Yuanyuan Dang & Shanshan Guo & Yuxin Sun & Wenhui Zhou, 2025. "Construction of doctors’ reputation systems in online health services: The combination of online and offline mechanisms," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-21, December.
    9. Zhang, Jinxin & Liang, Liping & Nkoulou Mvondo, Gustave Florentin & Niu, Ben, 2026. "The shorter the response time, the higher the customer satisfaction? An empirical study of online medical consultation services," Journal of Business Research, Elsevier, vol. 205(C).
    10. Indranil Bardhan & Rajiv Kohli & Eivor Oborn & Abhay Mishra & Chuan Hoo Tan & Monica Chiarini Tremblay & Suprateek Sarker, 2025. "Human-Centric Information Systems Research on the Digital Future of Healthcare," Information Systems Research, INFORMS, vol. 36(1), pages 1-20, March.
    11. Ji Wu & Jianna Wang & Doris Chenguang Wu & Xian Cheng, 2026. "Impact of collaboration network on care costs: an integrated healthcare analysis," Health Care Management Science, Springer, vol. 29(1), pages 1-15, March.
    12. Xiaofei Zhang & Jingchuan Pu & Yixin Lu & Feng Guo, 2025. "Team Makes You Better: Evidence from Online Medical Consultation Platforms," Information Systems Research, INFORMS, vol. 36(3), pages 1738-1759, September.

  6. Ramah Al Balawi & Yuheng Hu & Liangfei Qiu, 2023. "Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry," Information Systems Research, INFORMS, vol. 34(2), pages 442-462, June.

    Cited by:

    1. Qili Wang & Liangfei Qiu & Wei Xu, 2024. "Informal Payments and Doctor Engagement in an Online Health Community: An Empirical Investigation Using Generalized Synthetic Control," Information Systems Research, INFORMS, vol. 35(2), pages 706-726, June.

  7. Naveen Kumar & Liangfei Qiu & Subodha Kumar, 2022. "A Hashtag Is Worth a Thousand Words: An Empirical Investigation of Social Media Strategies in Trademarking Hashtags," Information Systems Research, INFORMS, vol. 33(4), pages 1403-1427, December.

    Cited by:

    1. Yi Gao & Dengpan Liu & Subodha Kumar, 2025. "Clocking in or Not? Optimal Design of a Novel Gamified Business Model in Online Learning," Information Systems Research, INFORMS, vol. 36(2), pages 847-870, June.
    2. Ramah Al Balawi & Yuheng Hu & Liangfei Qiu, 2023. "Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry," Information Systems Research, INFORMS, vol. 34(2), pages 442-462, June.
    3. Shu, Lingli & Liang, Xuedong & Wu, Pengkun, 2026. "Values of private traffic for community group-buying platform: A game-theoretic model of subsidy strategy choice," Omega, Elsevier, vol. 138(C).
    4. Borah, Dhruba & Kim, Jihye & Li, Nicolas, 2025. "Using social media for opportunity exploration in social enterprises: Sensemaking and signaling perspectives," Technological Forecasting and Social Change, Elsevier, vol. 221(C).
    5. Changseung Yoo & Eunae Yoo & Lu (Lucy) Yan & Alfonso Pedraza-Martinez, 2024. "Speak with One Voice? Examining Content Coordination and Social Media Engagement During Disasters," Information Systems Research, INFORMS, vol. 35(2), pages 551-569, June.
    6. Huang, Guowei & Evanschitzky, Heiner & Tran, Hai-Anh, 2025. "The impact of influence tactics on brand message sharing," Journal of Business Research, Elsevier, vol. 199(C).
    7. Bei Yan & Feng Mai & Chaojiang Wu & Rui Chen & Xiaolin Li, 2024. "A Computational Framework for Understanding Firm Communication During Disasters," Information Systems Research, INFORMS, vol. 35(2), pages 590-608, June.
    8. Meilin Gu & Dengpan Liu & Subodha Kumar, 2025. "Navigating Platform-Led Affiliate Marketing: Implications for Content Creation and Platform Profitability," Information Systems Research, INFORMS, vol. 36(2), pages 802-827, June.

  8. Subodha Kumar & Liangfei Qiu & Arun Sen & Atish P. Sinha, 2022. "Putting analytics into action in care coordination research: Emerging issues and potential solutions," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2714-2738, June.

    Cited by:

    1. Sushil Gupta & Medha Tekriwal & Carlos M. Parra, 2022. "Permeation of the term “analytics” in production and operations management research," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3651-3667, October.
    2. Zhijun Yan & Lini Kuang & Liangfei Qiu, 2022. "Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3859-3876, October.
    3. Subodha Kumar & Christopher S. Tang, 2022. "Expanding the boundaries of the discipline: The 30th‐anniversary issue of Production and Operations Management," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4257-4261, December.

  9. Liangfei Qiu & Ruiqi Liu & Yong Jin & Chao Ding & Yangyang Fan & Andy C. L. Yeung, 2022. "Impact of credit default swaps on firms’ operational efficiency," Production and Operations Management, Production and Operations Management Society, vol. 31(9), pages 3611-3631, September.

    Cited by:

    1. Hui Liang James & Hongxia Wang & Zhimin Wang, 2024. "Covenant violation and operational efficiency," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 64(2), pages 1879-1920, June.

  10. Xunyi Wang & Meiling Jiang & Wencui Han & Liangfei Qiu, 2022. "Do Emotions Sell? The Impact of Emotional Expressions on Sales in the Space‐Sharing Economy," Production and Operations Management, Production and Operations Management Society, vol. 31(1), pages 65-82, January.

    Cited by:

    1. Zhijun Yan & Lini Kuang & Liangfei Qiu, 2022. "Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3859-3876, October.
    2. Wang, Chenze & Liu, Xiaoxiao & Xiao, Zhenxin & Gong, Xiang & Dang, Jinming, 2025. "Impact of guest-generated photos: Evidence from Airbnb," Annals of Tourism Research, Elsevier, vol. 112(C).
    3. Tran, Hai-Anh & Farrell, Andrew & Evanschitzky, Heiner & Nguyen, Bach & Ackfeldt, Anna-Lena, 2024. "Using affective content to promote high-involvement services on social media," Journal of Business Research, Elsevier, vol. 179(C).

  11. Yuan Chen & Hsing Kenneth Cheng & Yang Liu & Jingchuan Pu & Liangfei Qiu & Ning Wang, 2022. "Knowledge‐sharing ties and equivalence in corporate online communities: A novel source to understand voluntary turnover," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3896-3913, October.

    Cited by:

    1. Jaeseok Lee & Seongkyoon Jeong & Hyun Ju Jung, 2023. "Interfirm knowledge sharing for energy efficiency," Production and Operations Management, Production and Operations Management Society, vol. 32(8), pages 2510-2528, August.
    2. Dongcheng Zhang & Hanchen Jiang & Maoshan Qiang & Kunpeng Zhang & Liangfei Qiu, 2025. "Time to Stop? An Empirical Investigation on the Consequences of Canceling Monetary Incentives on a Digital Platform," Information Systems Research, INFORMS, vol. 36(2), pages 781-801, June.
    3. Linpei Song & Zhuang Ma, 2025. "Enhancing creative performance among experienced newcomers: exploring the influence of knowledge exchange, learning goals, personality traits, and technostress," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-14, December.
    4. Radha Mookerjee & Wael Jabr & Harpreet Singh, 2023. "A boosting policy to optimize user forum performance: Model and validation," Production and Operations Management, Production and Operations Management Society, vol. 32(12), pages 3873-3889, December.

  12. Liangfei Qiu & Subodha Kumar & Arun Sen & Atish P. Sinha, 2022. "Impact of the Hospital Readmission Reduction Program on hospital readmission and mortality: An economic analysis," Production and Operations Management, Production and Operations Management Society, vol. 31(5), pages 2341-2360, May.

    Cited by:

    1. Rob Glew & Claire Senot, 2025. "Hold Me Accountable: Anonymity and Prosocial Behavior in Services," Manufacturing & Service Operations Management, INFORMS, vol. 27(4), pages 1068-1086, July.
    2. Sushil Gupta & Medha Tekriwal & Carlos M. Parra, 2022. "Permeation of the term “analytics” in production and operations management research," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3651-3667, October.
    3. Chih-Chou Chiu & Chung-Min Wu & Te-Nien Chien & Ling-Jing Kao & Chengcheng Li & Chuan-Mei Chu, 2023. "Integrating Structured and Unstructured EHR Data for Predicting Mortality by Machine Learning and Latent Dirichlet Allocation Method," IJERPH, MDPI, vol. 20(5), pages 1-22, February.
    4. Zhijun Yan & Lini Kuang & Liangfei Qiu, 2022. "Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3859-3876, October.
    5. Dongcheng Zhang & Hanchen Jiang & Maoshan Qiang & Kunpeng Zhang & Liangfei Qiu, 2025. "Time to Stop? An Empirical Investigation on the Consequences of Canceling Monetary Incentives on a Digital Platform," Information Systems Research, INFORMS, vol. 36(2), pages 781-801, June.
    6. Reginald A. Silver & Joumana Haidar & Chandrika Johnson, 2024. "A state-level analysis of macro-level factors associated with hospital readmissions," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 25(7), pages 1205-1215, September.
    7. Aishwarrya Deore & Ranjani Krishnan & Anand Nair, 2023. "Virtuous spillover effects of quality penalties on the continuity of health care," Production and Operations Management, Production and Operations Management Society, vol. 32(9), pages 2846-2863, September.
    8. Wenjuan Fan & Qiqi Zhou & Liangfei Qiu & Subodha Kumar, 2023. "Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments," Information Systems Research, INFORMS, vol. 34(2), pages 629-651, June.
    9. Subodha Kumar & Liangfei Qiu & Arun Sen & Atish P. Sinha, 2022. "Putting analytics into action in care coordination research: Emerging issues and potential solutions," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2714-2738, June.

  13. Xiaowei Mei & Hsing Kenneth Cheng & Subhajyoti Bandyopadhyay & Liangfei Qiu & Lai Wei, 2022. "Sponsored Data: Smarter Data Pricing with Incomplete Information," Information Systems Research, INFORMS, vol. 33(1), pages 362-382, March.

    Cited by:

    1. Avinash Geda & Jingchuan Pu & Liangfei Qiu, 2023. "The puzzle of online arbitrage and increased product returns: A game‐theoretic analysis," Production and Operations Management, Production and Operations Management Society, vol. 32(8), pages 2387-2399, August.
    2. Xiaoning Wang & Lynn Wu, 2026. "Artificial Intelligence, Lean Startup Method, and Product Innovations," Management Science, INFORMS, vol. 72(1), pages 756-782, January.
    3. Kaiyu Zhang & Qili Wang & Liangfei Qiu & Nan Wang, 2025. "Unveiling the Cost of Free: How an Ad-Sponsored Model Affects Serialized Digital Content Creation," Information Systems Research, INFORMS, vol. 36(2), pages 962-982, June.

  14. Yang Pan & Liangfei Qiu, 2022. "How Ride‐Sharing Is Shaping Public Transit System: A Counterfactual Estimator Approach," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 906-927, March.

    Cited by:

    1. Basak, Ecem & Iris, Çağatay, 2026. "Urban life matters: The heterogeneous effects of on-demand bike-sharing platforms on urban public transit," Transportation Research Part A: Policy and Practice, Elsevier, vol. 203(C).
    2. Liangfei Qiu & Ruiqi Liu & Yong Jin & Chao Ding & Yangyang Fan & Andy C. L. Yeung, 2022. "Impact of credit default swaps on firms’ operational efficiency," Production and Operations Management, Production and Operations Management Society, vol. 31(9), pages 3611-3631, September.
    3. Naveen Kumar & Liangfei Qiu & Subodha Kumar, 2022. "A Hashtag Is Worth a Thousand Words: An Empirical Investigation of Social Media Strategies in Trademarking Hashtags," Information Systems Research, INFORMS, vol. 33(4), pages 1403-1427, December.
    4. Ramah Al Balawi & Yuheng Hu & Liangfei Qiu, 2023. "Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry," Information Systems Research, INFORMS, vol. 34(2), pages 442-462, June.
    5. Wenjuan Fan & Qiqi Zhou & Liangfei Qiu & Subodha Kumar, 2023. "Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments," Information Systems Research, INFORMS, vol. 34(2), pages 629-651, June.
    6. Subodha Kumar & Liangfei Qiu & Arun Sen & Atish P. Sinha, 2022. "Putting analytics into action in care coordination research: Emerging issues and potential solutions," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2714-2738, June.
    7. Wen, Wen & Yang, Shuo & Walker, Richard M. & Zhou, Peng, 2025. "Effectiveness of collaborative policy tools for promoting electric vehicles," Transportation Research Part A: Policy and Practice, Elsevier, vol. 192(C).
    8. Soo Jeong Hong & Kwangjin Lee, 2025. "Assessing the economic value of reducing perceived risk in ride-hailing: Evidence from US cities," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-24, December.
    9. Tian, Guang & Ewing, Reid & Li, Han, 2023. "Exploring the influences of ride-hailing services on VMT and transit usage – Evidence from California," Journal of Transport Geography, Elsevier, vol. 110(C).
    10. Mariia Petryk & Michael Rivera & Siddharth Bhattacharya & Liangfei Qiu & Subodha Kumar, 2022. "How Network Embeddedness Affects Real-Time Performance Feedback: An Empirical Investigation," Information Systems Research, INFORMS, vol. 33(4), pages 1467-1489, December.
    11. Sihan Fang & Hyeokkoo Eric Kwon & Anandasivam Gopal & Yongjin Park, 2025. "Return of the Movie Night? Analyzing the Impact of Netflix Subscriptions on Offline Movie Spending," Information Systems Research, INFORMS, vol. 36(3), pages 1418-1436, September.

  15. Mariia Petryk & Michael Rivera & Siddharth Bhattacharya & Liangfei Qiu & Subodha Kumar, 2022. "How Network Embeddedness Affects Real-Time Performance Feedback: An Empirical Investigation," Information Systems Research, INFORMS, vol. 33(4), pages 1467-1489, December.

    Cited by:

    1. Qili Wang & Liangfei Qiu & Wei Xu, 2024. "Informal Payments and Doctor Engagement in an Online Health Community: An Empirical Investigation Using Generalized Synthetic Control," Information Systems Research, INFORMS, vol. 35(2), pages 706-726, June.
    2. Michael Rivera & Cheng Jiang & Subodha Kumar, 2024. "Seek and Ye Shall Find: An Empirical Examination of the Effects of Seeking Real-Time Feedback on Employee Performance Evaluations," Information Systems Research, INFORMS, vol. 35(2), pages 783-806, June.
    3. Konstantin Bauman & Alexander Tuzhilin & Moshe Unger, 2025. "HyperCARS: Using Hyperbolic Embeddings for Generating Hierarchical Contextual Situations in Context-Aware Recommender Systems," Information Systems Research, INFORMS, vol. 36(2), pages 871-895, June.

  16. Zhijun Yan & Lini Kuang & Liangfei Qiu, 2022. "Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3859-3876, October.

    Cited by:

    1. Shanshan Guo & Yun Chen & Yuanyuan Dang & Xiao Li, 2025. "Individual protective actions with social support seeking in an online health community: two observational cross-sectional studies during public health emergencies," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-19, December.
    2. Liangfei Qiu & Ruiqi Liu & Yong Jin & Chao Ding & Yangyang Fan & Andy C. L. Yeung, 2022. "Impact of credit default swaps on firms’ operational efficiency," Production and Operations Management, Production and Operations Management Society, vol. 31(9), pages 3611-3631, September.
    3. Qili Wang & Liangfei Qiu & Wei Xu, 2024. "Informal Payments and Doctor Engagement in an Online Health Community: An Empirical Investigation Using Generalized Synthetic Control," Information Systems Research, INFORMS, vol. 35(2), pages 706-726, June.
    4. Linlin Jing & Wei Shan & Richard Evans & Xiaoxiao Shi, 2026. "To continue consultation or not? How physicians’ information cues affect patients continued online consultation behavior," Electronic Commerce Research, Springer, vol. 26(1), pages 929-963, February.
    5. Li, Zhong-Ping & Perera, Sandun C. & Wang, Jian-Jun & Cheng, T.C.E., 2025. "Impacts of competitive and collaborative online channels on dual-channel healthcare supply chain operations: A patient loss aversion perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 203(C).
    6. Ramah Al Balawi & Yuheng Hu & Liangfei Qiu, 2023. "Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry," Information Systems Research, INFORMS, vol. 34(2), pages 442-462, June.
    7. Liu, Xiaoxiao & Ben Liu, Qianqian, 2024. "Superior medical resources or geographic proximity? The joint effects of regional medical resource disparity, geographic distance, and cultural differences on online medical consultation," Social Science & Medicine, Elsevier, vol. 350(C).
    8. Peiyu Zhou & Yuguang Xie & Changyong Liang & Junhong Zhu & Shuping Zhao, 2024. "The effect of prosocial behavior and its intensity on doctors’ performance in an online health community," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-11, December.
    9. Jin Jiang & Yuanyuan Dang & Shanshan Guo & Yuxin Sun & Wenhui Zhou, 2025. "Construction of doctors’ reputation systems in online health services: The combination of online and offline mechanisms," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-21, December.
    10. Zhang, Jinxin & Liang, Liping & Nkoulou Mvondo, Gustave Florentin & Niu, Ben, 2026. "The shorter the response time, the higher the customer satisfaction? An empirical study of online medical consultation services," Journal of Business Research, Elsevier, vol. 205(C).

  17. Jingchuan Pu & Yang Liu & Yuan Chen & Liangfei Qiu & Hsing Kenneth Cheng, 2022. "What Questions Are You Inclined to Answer? Effects of Hierarchy in Corporate Q&A Communities," Information Systems Research, INFORMS, vol. 33(1), pages 244-264, March.

    Cited by:

    1. Dong, Lingfeng & Wu, Zhenwei & Ji, Ting & Tu, Yu, 2024. "Informing or persuading? Unveiling the complex dynamics of live chat in online labor markets," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
    2. Mariia Petryk & Michael Rivera & Siddharth Bhattacharya & Liangfei Qiu & Subodha Kumar, 2022. "How Network Embeddedness Affects Real-Time Performance Feedback: An Empirical Investigation," Information Systems Research, INFORMS, vol. 33(4), pages 1467-1489, December.

  18. Wei Chen & Yixin Lu & Liangfei Qiu & Subodha Kumar, 2021. "Designing Personalized Treatment Plans for Breast Cancer," Information Systems Research, INFORMS, vol. 32(3), pages 932-949, September.

    Cited by:

    1. Esmaeil Keyvanshokooh & Mohammad Zhalechian & Cong Shi & Mark P. Van Oyen & Pooyan Kazemian, 2025. "Contextual Learning with Online Convex Optimization: Theory and Application to Medical Decision-Making," Management Science, INFORMS, vol. 71(12), pages 10442-10464, December.
    2. del Campo, Cristina & Bai, Jiaru & Keller, L. Robin, 2025. "Modeling cost-effectiveness analysis of treatment sequencing," Socio-Economic Planning Sciences, Elsevier, vol. 99(C).
    3. Indranil Bardhan & Rajiv Kohli & Eivor Oborn & Abhay Mishra & Chuan Hoo Tan & Monica Chiarini Tremblay & Suprateek Sarker, 2025. "Human-Centric Information Systems Research on the Digital Future of Healthcare," Information Systems Research, INFORMS, vol. 36(1), pages 1-20, March.
    4. Elisa F. Long & Gilberto Montibeller & Jun Zhuang, 2022. "Health Decision Analysis: Evolution, Trends, and Emerging Topics," Decision Analysis, INFORMS, vol. 19(4), pages 255-264, December.

  19. Liangfei Qiu & Arunima Chhikara & Asoo Vakharia, 2021. "Multidimensional Observational Learning in Social Networks: Theory and Experimental Evidence," Information Systems Research, INFORMS, vol. 32(3), pages 876-894, September.
    See citations under working paper version above.
  20. Ying Ding & Yanping Tu & Jingchuan Pu & Liangfei Qiu, 2021. "Environmental Factors in Operations Management: The Impact of Air Quality on Product Demand," Production and Operations Management, Production and Operations Management Society, vol. 30(9), pages 2910-2924, September.

    Cited by:

    1. Liangfei Qiu & Ruiqi Liu & Yong Jin & Chao Ding & Yangyang Fan & Andy C. L. Yeung, 2022. "Impact of credit default swaps on firms’ operational efficiency," Production and Operations Management, Production and Operations Management Society, vol. 31(9), pages 3611-3631, September.
    2. Dai, Zhipeng & Jin, Yong (Jimmy) & Cheng, T.C. Edwin & Zhu, Xingchen, 2025. "Strategic peril of sustainable logistics innovations under channel co-opetition," International Journal of Production Economics, Elsevier, vol. 286(C).
    3. Zhijun Yan & Lini Kuang & Liangfei Qiu, 2022. "Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3859-3876, October.
    4. Yang Yang & Rui Yan & Yuting Gao & Feng Feng & Yan Meng, 2023. "Joint Efforts: Can We Succeed? Stimulating Organizational Citizenship Behaviors Through a Psychosocial Safety Climate," SAGE Open, , vol. 13(3), pages 21582440231, August.
    5. Xiaoling Zhang & Ke Zhang & Shibo Li & Damien Koenitz, 2023. "Effects of store fixture shape at retail checkout: Evidence from field and online studies," Production and Operations Management, Production and Operations Management Society, vol. 32(10), pages 3158-3173, October.
    6. Ramah Al Balawi & Yuheng Hu & Liangfei Qiu, 2023. "Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry," Information Systems Research, INFORMS, vol. 34(2), pages 442-462, June.
    7. Shuihua Han & Yudi Mo & Zhenyuan Liu & Cheng Lei & Zhen Ye, 2024. "The impact of public climate change concern on sustainable product consumption: a case study of new energy vehicles in China," Annals of Operations Research, Springer, vol. 342(1), pages 323-353, November.
    8. Li, Chenxi & Xia, Xinyue & Lin, Yixun & Wen, Hanlin, 2024. "Polluted cognition: The effect of air pollution on online purchasing behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).

  21. Michael Rivera & Liangfei Qiu & Subodha Kumar & Tony Petrucci, 2021. "Are Traditional Performance Reviews Outdated? An Empirical Analysis on Continuous, Real-Time Feedback in the Workplace," Information Systems Research, INFORMS, vol. 32(2), pages 517-540, June.

    Cited by:

    1. Mirdasse Samir, 2024. "Digitalization and Performance Management: A Conceptual Framework for HR Governance [Digitalisation et Gestion de Performance : Un cadre conceptuel pour la Gouvernance RH]," Post-Print hal-04853855, HAL.
    2. Zhijun Yan & Lini Kuang & Liangfei Qiu, 2022. "Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3859-3876, October.
    3. Ramah Al Balawi & Yuheng Hu & Liangfei Qiu, 2023. "Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry," Information Systems Research, INFORMS, vol. 34(2), pages 442-462, June.
    4. Zhen Wang & Huan Chen & Xia Liu & Hao Zhong, 2026. "You Win Some, You Lose Some: Toward a Comprehensive Understanding of the Trade-Off Impacts of Leader High Performance Expectations," Journal of Business Ethics, Springer, vol. 203(2), pages 453-474, January.
    5. Alekh Gour & Shikha Aggarwal & Subodha Kumar, 2022. "Lending ears to unheard voices: An empirical analysis of user‐generated content on social media," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2457-2476, June.
    6. Wenjuan Fan & Qiqi Zhou & Liangfei Qiu & Subodha Kumar, 2023. "Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments," Information Systems Research, INFORMS, vol. 34(2), pages 629-651, June.
    7. Mariia Petryk & Michael Rivera & Siddharth Bhattacharya & Liangfei Qiu & Subodha Kumar, 2022. "How Network Embeddedness Affects Real-Time Performance Feedback: An Empirical Investigation," Information Systems Research, INFORMS, vol. 33(4), pages 1467-1489, December.
    8. Liangfei Qiu & Subodha Kumar & Arun Sen & Atish P. Sinha, 2022. "Impact of the Hospital Readmission Reduction Program on hospital readmission and mortality: An economic analysis," Production and Operations Management, Production and Operations Management Society, vol. 31(5), pages 2341-2360, May.

  22. Young Kwark & Gene Moo Lee & Paul A. Pavlou & Liangfei Qiu, 2021. "On the Spillover Effects of Online Product Reviews on Purchases: Evidence from Clickstream Data," Information Systems Research, INFORMS, vol. 32(3), pages 895-913, September.

    Cited by:

    1. Moqbel, Murad & Jain, Aarushi, 2025. "Mining the truth: A text mining approach to understanding perceived deceptive counterfeits and online ratings," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
    2. David Bendig & Antonio Bräunche, 2025. "The role of artificial intelligence algorithms in information systems research: a conceptual overview and avenues for research," Management Review Quarterly, Springer, vol. 75(4), pages 2863-2908, December.
    3. Qili Wang & Liangfei Qiu & Wei Xu, 2024. "Informal Payments and Doctor Engagement in an Online Health Community: An Empirical Investigation Using Generalized Synthetic Control," Information Systems Research, INFORMS, vol. 35(2), pages 706-726, June.
    4. Zhang, Xueting & Wang, Feng & Cao, Xia, 2024. "Choose a mobile application or mobile website? Different effects of mobile channels on direct and indirect sales," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
    5. Sarraf, Shagun & Kushwaha, Amit Kumar & Kar, Arpan Kumar & Dwivedi, Yogesh K. & Giannakis, Mihalis, 2024. "How did online misinformation impact stockouts in the e-commerce supply chain during COVID-19 – A mixed methods study," International Journal of Production Economics, Elsevier, vol. 267(C).
    6. Zhou, Qiang & Guo, Xiaolong & Sun, Can, 2025. "The value of Augmented Reality on platform-based supply chains: Impact of Accuracy Effect and Entertainment Effect," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 194(C).
    7. Jing Liu & Gang Wang & Huimin Zhao & Mingfeng Lu & Lihua Huang & Gang Chen, 2025. "Beyond Complements and Substitutes: A Graph Neural Network Approach for Collaborative Retail Sales Forecasting," Information Systems Research, INFORMS, vol. 36(4), pages 1993-2016, December.
    8. Simeng Liu & Yashuang Wei & Guofang Nan & Dahui Li, 2026. "Pay-to-play versus hybrid bundling for digital game platforms in digital decarbonization era," Annals of Operations Research, Springer, vol. 359(2), pages 2115-2148, April.
    9. Li, Peng & Park, Arim & Cho, Soohyun & Zhao, Yao, 2025. "Toward a more populous online platform: The economic impacts of compensated reviews," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 202(C).
    10. Warut Khern-am-nuai & Hossein Ghasemkhani & Dandan Qiao & Karthik Kannan, 2024. "The Impact of Online Q&As on Product Sales: The Case of Amazon Answer," Information Systems Research, INFORMS, vol. 35(2), pages 747-765, June.
    11. Keran Zhao & Yingda Lu & Yuheng Hu & Yili Hong, 2023. "Direct and Indirect Spillovers from Content Providers’ Switching: Evidence from Online Livestreaming," Information Systems Research, INFORMS, vol. 34(3), pages 847-866, September.
    12. Christoph Baldauf & Fredrik Eng-Larsson & Olov Isaksson, 2024. "Where to Cut the Long Tail? The Value of Carrying Inventory in Online Retail," Management Science, INFORMS, vol. 70(3), pages 1855-1874, March.

  23. Shengli Li & Qiuyue Luo & Liangfei Qiu & Subhajyoti Bandyopadhyay, 2020. "Optimal Pricing Model of Digital Music: Subscription, Ownership or Mixed?," Production and Operations Management, Production and Operations Management Society, vol. 29(3), pages 688-704, March.

    Cited by:

    1. Zhou, Chi & Yu, Jing & Qian, Yong, 2024. "Should live-streaming platforms nonexclusively promote brands from traditional retail platforms?," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
    2. Bo Li & Subodha Kumar, 2022. "Managing Software‐as‐a‐Service: Pricing and operations," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2588-2608, June.
    3. Saeed Alaei & Ali Makhdoumi & Azarakhsh Malekian & Saša Pekeč, 2022. "Revenue-Sharing Allocation Strategies for Two-Sided Media Platforms: Pro-Rata vs. User-Centric," Management Science, INFORMS, vol. 68(12), pages 8699-8721, December.
    4. Li, Jingyan & Wu, Jie & Zhang, Juzhi & Ji, Xiang, 2024. "Freemium design: Optimal tier differentiation models for content platforms," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 188(C).
    5. Schlicher, L. & Dietzenbacher, Bas & Musegaas, Marieke, 2023. "Stable streaming platforms: a cooperative game approach," Research Memorandum 001, Maastricht University, Graduate School of Business and Economics (GSBE).
    6. Zhijun Yan & Lini Kuang & Liangfei Qiu, 2022. "Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3859-3876, October.
    7. Xiaowei Mei & Hsing Kenneth Cheng & Subhajyoti Bandyopadhyay & Liangfei Qiu & Lai Wei, 2022. "Sponsored Data: Smarter Data Pricing with Incomplete Information," Information Systems Research, INFORMS, vol. 33(1), pages 362-382, March.
    8. Liangfei Qiu & Arunima Chhikara & Asoo Vakharia, 2021. "Multidimensional Observational Learning in Social Networks: Theory and Experimental Evidence," Information Systems Research, INFORMS, vol. 32(3), pages 876-894, September.
    9. Bian, Bei & Wang, Haiyan, 2025. "Quality management and feedback operation for user-generated content considering dynamic value belief," European Journal of Operational Research, Elsevier, vol. 325(2), pages 344-361.
    10. Elia Pizzolitto, 2024. "Music in business and management studies: a systematic literature review and research agenda," Management Review Quarterly, Springer, vol. 74(3), pages 1439-1472, September.
    11. Jaeung Sim & Daegon Cho & Youngdeok Hwang & Rahul Telang, 2022. "Frontiers: Virus Shook the Streaming Star: Estimating the COVID-19 Impact on Music Consumption," Marketing Science, INFORMS, vol. 41(1), pages 19-32, January.
    12. Simeng Liu & Yashuang Wei & Guofang Nan & Dahui Li, 2026. "Pay-to-play versus hybrid bundling for digital game platforms in digital decarbonization era," Annals of Operations Research, Springer, vol. 359(2), pages 2115-2148, April.
    13. Xie, Lei & Guo, Guangtao & Chen, Jiao, 2024. "Bundling products and service on influencer channels," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    14. Tang, Hua & Chen, Jing & Ai, Xingzheng & Li, Xiaojing & He, Haojia, 2023. "First-party content decision under competitive hardware/software platforms: Free vs. charge," European Journal of Operational Research, Elsevier, vol. 311(3), pages 1068-1083.
    15. Qingning Cao & Xianjun Geng & Jun Zhang, 2022. "Impact of channel structure on a manufacturer's bundling decision with an application to digital goods," Production and Operations Management, Production and Operations Management Society, vol. 31(4), pages 1679-1697, April.
    16. Myounggu Lee & Hye-jin Kim, 2024. "Exploring determinants of digital music success in South Korea," Electronic Commerce Research, Springer, vol. 24(3), pages 1659-1680, September.
    17. Lotfi, Ali & Naoum-Sawaya, Joe & Lotfi, Aslan & Jiang, Zhengrui, 2024. "To Skim or not to Skim: Studying the Optimal Pricing Strategy for Technology Products," Omega, Elsevier, vol. 127(C).
    18. Wu, Jie & Li, Yunbing & Dong, Yu & Zha, Yong, 2023. "Sponsored data: A game-theoretic model with consumer multihoming behaviour," European Journal of Operational Research, Elsevier, vol. 307(2), pages 731-744.
    19. Yan Zhao & Yuan Ni, 2022. "The Pricing Strategy of Digital Content Resources Based on a Stackelberg Game," Sustainability, MDPI, vol. 14(24), pages 1-16, December.
    20. Manish Gangwar & Hemant K. Bhargava, 2023. "Pricing on‐demand services: Alternative ways of combining usage and access fees," Production and Operations Management, Production and Operations Management Society, vol. 32(1), pages 11-27, January.
    21. Chernonog, Tatyana & Levy, Priel, 2023. "Co-creation of mobile app quality in a two-platform supply chain when platforms are asymmetric," European Journal of Operational Research, Elsevier, vol. 308(1), pages 183-200.
    22. Wenyi Wang & Qiang Guo, 2023. "Subscription strategy choices of network video platforms in the presence of social influence," Electronic Commerce Research, Springer, vol. 23(1), pages 577-604, March.
    23. Li, Xin & Balasubramanian, Hari & Chen, Yan & Pang, Chuan, 2024. "Managing conflicting revenue streams from advertisers and subscribers for online platforms," European Journal of Operational Research, Elsevier, vol. 314(1), pages 241-254.

  24. Jingchuan Pu & Yuan Chen & Liangfei Qiu & Hsing Kenneth Cheng, 2020. "Does Identity Disclosure Help or Hurt User Content Generation? Social Presence, Inhibition, and Displacement Effects," Information Systems Research, INFORMS, vol. 31(2), pages 297-322, June.

    Cited by:

    1. Yifan He & Min Zhang & Tianshi Wu & Xitong Guo & Doug Vogel, 2025. "The influence of similarity heuristics on evaluation deviation: Evidence from an online crowdsourced Q&A healthcare platform," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-21, December.
    2. Bo Li & Subodha Kumar, 2022. "Managing Software‐as‐a‐Service: Pricing and operations," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2588-2608, June.
    3. Chen Liang & Yili Hong & Bin Gu, 2025. "Monitoring and the Cold Start Problem in Digital Platforms: Theory and Evidence from Online Labor Markets," Information Systems Research, INFORMS, vol. 36(1), pages 600-620, March.
    4. Wangsheng Zhu & Subodha Kumar & Vijay Mookerjee, 2024. "Coordination in Multibrand, Multimedia Advertising: Is It Always a Good Thing?," Information Systems Research, INFORMS, vol. 35(3), pages 1011-1033, September.
    5. Tianshi Li & Wenli Li & Yuqing Zhao & Jingpei Ma, 2023. "Rationality manipulation during consumer decision-making process: an analysis of Alibaba’s online shopping carnival," Electronic Commerce Research, Springer, vol. 23(1), pages 331-364, March.
    6. Naveen Kumar & Liangfei Qiu & Subodha Kumar, 2022. "A Hashtag Is Worth a Thousand Words: An Empirical Investigation of Social Media Strategies in Trademarking Hashtags," Information Systems Research, INFORMS, vol. 33(4), pages 1403-1427, December.
    7. Qili Wang & Liangfei Qiu & Wei Xu, 2024. "Informal Payments and Doctor Engagement in an Online Health Community: An Empirical Investigation Using Generalized Synthetic Control," Information Systems Research, INFORMS, vol. 35(2), pages 706-726, June.
    8. Jingchuan Pu, 2022. "Do Online Communities Improve Job Performance in the Geographically Dispersed Organization?," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 403-421, February.
    9. Zhijun Yan & Lini Kuang & Liangfei Qiu, 2022. "Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3859-3876, October.
    10. Jingchuan Pu & Yang Liu & Yuan Chen & Liangfei Qiu & Hsing Kenneth Cheng, 2022. "What Questions Are You Inclined to Answer? Effects of Hierarchy in Corporate Q&A Communities," Information Systems Research, INFORMS, vol. 33(1), pages 244-264, March.
    11. Hoyer, B. & van Straaten, D., 2022. "Anonymity and self-expression in online rating systems—An experimental analysis," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 98(C).
    12. Dongcheng Zhang & Hanchen Jiang & Maoshan Qiang & Kunpeng Zhang & Liangfei Qiu, 2025. "Time to Stop? An Empirical Investigation on the Consequences of Canceling Monetary Incentives on a Digital Platform," Information Systems Research, INFORMS, vol. 36(2), pages 781-801, June.
    13. Ramah Al Balawi & Yuheng Hu & Liangfei Qiu, 2023. "Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry," Information Systems Research, INFORMS, vol. 34(2), pages 442-462, June.
    14. Hu, Xin & He, Liuyi & Liu, Junjun, 2022. "The power of beauty: Be your ideal self in online reviews—an empirical study based on face detection," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
    15. Zike Cao & Yingpeng Zhu & Gen Li & Liangfei Qiu, 2024. "Consequences of Information Feed Integration on User Engagement and Contribution: A Natural Experiment in an Online Knowledge-Sharing Community," Information Systems Research, INFORMS, vol. 35(3), pages 1114-1136, September.
    16. Park, Keeyeon Ki-cheon & Kim, Jong Min & Mariani, Marcello, 2025. "The dual role of video-based eWOM in an online digital environment," Journal of Business Research, Elsevier, vol. 201(C).
    17. Qingfeng Zeng & Wei Zhuang & Qian Guo & Weiguo Fan, 2022. "What factors influence grassroots knowledge supplier performance in online knowledge platforms? Evidence from a paid Q&A service," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2507-2523, December.
    18. Luo, Lijuan & Xu, Meiling & Zheng, Yujie, 2024. "Informative or affective? Exploring the effects of streamers’ topic types on user engagement in live streaming commerce," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    19. Heeseung Andrew Lee & Angela Aerry Choi & Wonseok Oh & Tianshu Sun, 2025. "To Split or to Merge? How Partitioning Affects Consumption and Engagement with Digital Content," Information Systems Research, INFORMS, vol. 36(4), pages 2170-2190, December.
    20. Möller-Herm, Jana & Gottschalk, Sabrina A. & Mafael, Alexander, 2025. "To post or not to post: How minority opinion and posting frequency impact online review posting," International Journal of Research in Marketing, Elsevier, vol. 42(2), pages 235-254.
    21. Maren Mickeler & Pooyan Khashabi & Marco Kleine & Tobias Kretschmer, 2023. "Knowledge seeking and anonymity in digital work settings," Strategic Management Journal, Wiley Blackwell, vol. 44(10), pages 2413-2442, October.
    22. HanByeol Stella Choi & Junyeong Lee & Chanhee Kwak & Jinyoung Min, 2025. "The role of review responses in shaping online review content and review space dynamics," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-17, December.
    23. Bingjie Qian & Tat Koon Koh & Xiaoquan (Michael) Zhang, 2025. "From Anonymity to Accountability: How Virtual Identity Disclosure Changes the Quantity and Quality of “Likes”," Information Systems Research, INFORMS, vol. 36(3), pages 1926-1937, September.
    24. Yuan Chen & Hsing Kenneth Cheng & Yang Liu & Jingchuan Pu & Liangfei Qiu & Ning Wang, 2022. "Knowledge‐sharing ties and equivalence in corporate online communities: A novel source to understand voluntary turnover," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3896-3913, October.
    25. Sunghun Chung & Jaehwuen Jung & Jooyoung Park & Chul Ho Lee & Yasin Ceran, 2025. "Two-Sided Impacts of Service Provider’s Identity Disclosure in e-Customer Service Platforms: Evidence from Two Field Experiments," Information Systems Research, INFORMS, vol. 36(3), pages 1631-1651, September.
    26. Tingting Song & Yi-Chun (Chad) Ho, 2025. "Relational Resonance and Content Creation," Management Science, INFORMS, vol. 71(9), pages 7366-7389, September.
    27. Xunyi Wang & Meiling Jiang & Wencui Han & Liangfei Qiu, 2022. "Do Emotions Sell? The Impact of Emotional Expressions on Sales in the Space‐Sharing Economy," Production and Operations Management, Production and Operations Management Society, vol. 31(1), pages 65-82, January.
    28. Subodha Kumar & Liangfei Qiu & Arun Sen & Atish P. Sinha, 2022. "Putting analytics into action in care coordination research: Emerging issues and potential solutions," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2714-2738, June.
    29. Meilin Gu & Dengpan Liu & Subodha Kumar, 2025. "Navigating Platform-Led Affiliate Marketing: Implications for Content Creation and Platform Profitability," Information Systems Research, INFORMS, vol. 36(2), pages 802-827, June.
    30. Mariia Petryk & Michael Rivera & Siddharth Bhattacharya & Liangfei Qiu & Subodha Kumar, 2022. "How Network Embeddedness Affects Real-Time Performance Feedback: An Empirical Investigation," Information Systems Research, INFORMS, vol. 33(4), pages 1467-1489, December.
    31. Radha Mookerjee & Wael Jabr & Harpreet Singh, 2023. "A boosting policy to optimize user forum performance: Model and validation," Production and Operations Management, Production and Operations Management Society, vol. 32(12), pages 3873-3889, December.
    32. Dong, Xuefan & Lian, Ying, 2021. "A review of social media-based public opinion analyses: Challenges and recommendations," Technology in Society, Elsevier, vol. 67(C).
    33. Jialie Chen, 2023. "Learning and skill set formation: A structural examination of version upgrades, user visibility, and AI strategies," Production and Operations Management, Production and Operations Management Society, vol. 32(12), pages 3856-3872, December.

  25. Sandeep Khurana & Liangfei Qiu & Subodha Kumar, 2019. "When a Doctor Knows, It Shows: An Empirical Analysis of Doctors’ Responses in a Q&A Forum of an Online Healthcare Portal," Information Systems Research, INFORMS, vol. 30(3), pages 872-891, September.

    Cited by:

    1. Guo, Hainan & Xie, Yue & Jiang, Bowen & Tang, Jiafu, 2024. "When outpatient appointment meets online consultation: A joint scheduling optimization framework," Omega, Elsevier, vol. 127(C).
    2. Wang, Yangmei & Wang, Tiankai & Li, Yuewu & Li, Jiao, 2025. "Website disclosure and financial performance: Evidence from U.S. hospitals using a textual analysis approach," International Journal of Accounting Information Systems, Elsevier, vol. 56(C).
    3. Sun, Shiwei & Zhang, Jin & Zhu, Yiwei & Jiang, Mian & Chen, Shuhui, 2022. "Exploring users' willingness to disclose personal information in online healthcare communities: The role of satisfaction," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    4. Wang, Bo & Deng, Nana & Li, Haoxiang & Zhao, Wenhui & Liu, Jie & Wang, Zhaohua, 2021. "Effect and mechanism of monetary incentives and moral suasion on residential peak-hour electricity usage," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    5. Xue, Jiaxin & Deng, Zhaohua & Wang, Bin, 2025. "Effects of emotional expression and platform prompts on patient selection: A multi-method study on online question and answer platforms," Social Science & Medicine, Elsevier, vol. 370(C).
    6. Zhang, Xing & Wang, Xinyue & Wang, Durong & Xiao, Quan & Deng, Zhaohua, 2024. "How the linguistic style of medical crowdfunding charitable appeal influences individuals' donations," Technological Forecasting and Social Change, Elsevier, vol. 203(C).
    7. Abadie, Amelie & Roux, Mélanie & Chowdhury, Soumyadeb & Dey, Prasanta, 2023. "Interlinking organisational resources, AI adoption and omnichannel integration quality in Ghana’s healthcare supply chain," Journal of Business Research, Elsevier, vol. 162(C).
    8. Liu, Yihui & Wu, Aiqi & Song, Di, 2022. "Exploring the Impact of Cross-side Network Interaction on Digital Platforms on Internationalization of Manufacturing Firms," Journal of International Management, Elsevier, vol. 28(4).
    9. Chakraborty, Imon & Ilavarasan, P. Vigneswara & Edirippulige, Sisira, 2021. "Health-tech startups in healthcare service delivery: A scoping review," Social Science & Medicine, Elsevier, vol. 278(C).

  26. Naveen Kumar & Liangfei Qiu & Subodha Kumar, 2018. "Exit, Voice, and Response on Digital Platforms: An Empirical Investigation of Online Management Response Strategies," Information Systems Research, INFORMS, vol. 29(4), pages 849-870, December.

    Cited by:

    1. Cheng Zhao & Chong Alex Wang, 2023. "A cross-site comparison of online review manipulation using Benford’s law," Electronic Commerce Research, Springer, vol. 23(1), pages 365-406, March.
    2. Zhong, Ling & Nie, Jiajia & Tan, Yinliang (Ricky), 2025. "Game of brands: Managing brand spillover in a co-opetitive supply chain," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 199(C).
    3. Bo Li & Subodha Kumar, 2022. "Managing Software‐as‐a‐Service: Pricing and operations," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2588-2608, June.
    4. T. Ravichandran & Chaoqun Deng, 2023. "Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints," Information Systems Research, INFORMS, vol. 34(1), pages 319-341, March.
    5. Zibo Liu & Zhijie Lin & Ying Zhang & Yong Tan, 2022. "The Signaling Effect of Sampling Size in Physical Goods Sampling Via Online Channels," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 529-546, February.
    6. Liangfei Qiu & Ruiqi Liu & Yong Jin & Chao Ding & Yangyang Fan & Andy C. L. Yeung, 2022. "Impact of credit default swaps on firms’ operational efficiency," Production and Operations Management, Production and Operations Management Society, vol. 31(9), pages 3611-3631, September.
    7. Liu, Yihui & Li, Yi & Wu, Aiqi & Kumar, Vikas, 2025. "Leveraging demand-side strategies on the digital platform for global success: The role of innovation speed in non-digital participant firms' internationalization," Journal of World Business, Elsevier, vol. 60(5).
    8. Liangfei Qiu & Yili (Kevin) Hong & Andrew Whinston, 2022. "Special Issue of Production and Operations Management “Social Technologies in Operations”," Production and Operations Management, Production and Operations Management Society, vol. 31(1), pages 393-394, January.
    9. Peng, Hui & Lu, Yaobin & Gupta, Sumeet, 2023. "Promoting value emergence through digital platform ecosystems: Perspectives on resource integration in China," Technological Forecasting and Social Change, Elsevier, vol. 189(C).
    10. Liangfei Qiu & Asoo Vakharia & Arunima Chhikara, 2019. "Multi-Dimensional Observational Learning in Social Networks: Theory and Experimental Evidence," Working Papers 19-01, NET Institute.
    11. Jiajun Wu & Jun Ye & Junhong Chu, 2026. "Soothing the unsatisfied or pleasing the satisfied? The effects of managerial responses to positive versus negative reviews on customer ratings and financial performance," Journal of the Academy of Marketing Science, Springer, vol. 54(1), pages 70-90, February.
    12. Qili Wang & Liangfei Qiu & Wei Xu, 2024. "Informal Payments and Doctor Engagement in an Online Health Community: An Empirical Investigation Using Generalized Synthetic Control," Information Systems Research, INFORMS, vol. 35(2), pages 706-726, June.
    13. Sabeen Hussain Bhatti & Adeel Ahmed & Alberto Ferraris & Wan Mohd Hirwani Wan Hussain & Samuel Fosso Wamba, 2025. "Big data analytics capabilities and MSME innovation and performance: A double mediation model of digital platform and network capabilities," Annals of Operations Research, Springer, vol. 350(2), pages 729-752, July.
    14. Dongmei Han & Zhiliang Pang & Lifeng He & Xiaohang Zhou & Shaohua Zhang, 2023. "Management response and user idea generation: evidence from an online open innovation community," Information Technology and Management, Springer, vol. 24(4), pages 381-400, December.
    15. Daokang Luo & Kevin Zheng Zhou & Lu Shen, 2025. "How firm digitalization affects targeted poverty alleviation participation: a capability-based view," Asia Pacific Journal of Management, Springer, vol. 42(4), pages 2171-2200, December.
    16. Zhijun Yan & Lini Kuang & Liangfei Qiu, 2022. "Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3859-3876, October.
    17. Dong‐Hui Yang & Ke‐Hui Zhu & Ruo‐Nan Wang, 2024. "Forecasting healthcare service volumes with machine learning algorithms," Journal of Forecasting, John Wiley & Sons, Ltd., vol. 43(6), pages 2358-2377, September.
    18. Ramah Al Balawi & Yuheng Hu & Liangfei Qiu, 2023. "Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry," Information Systems Research, INFORMS, vol. 34(2), pages 442-462, June.
    19. Erfan Rezvani & Christian Rojas, 2022. "Firm responsiveness to consumers' reviews: The effect on online reputation," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 31(4), pages 898-922, November.
    20. Allal-Chérif, Oihab & Yela Aránega, Alba & Castaño Sánchez, Rafael, 2021. "Intelligent recruitment: How to identify, select, and retain talents from around the world using artificial intelligence," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    21. Mukta Srivastava & S. Abhishek & Neeraj Pandey, 2025. "Electronic word-of-mouth (eWOM) and customer brand engagement (CBE): Do they really go hand-in-hand?," Electronic Commerce Research, Springer, vol. 25(3), pages 1865-1933, June.
    22. Lu (Lucy) Yan, 2020. "The Kindness of Commenters: An Empirical Study of the Effectiveness of Perceived and Received Support for Weight‐Loss Outcomes," Production and Operations Management, Production and Operations Management Society, vol. 29(6), pages 1448-1466, June.
    23. Qingfeng Zeng & Wei Zhuang & Qian Guo & Weiguo Fan, 2022. "What factors influence grassroots knowledge supplier performance in online knowledge platforms? Evidence from a paid Q&A service," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2507-2523, December.
    24. Jianwei Liu & Karen Xie & Wei Chen & Yong Liu & Yunlong Sun, 2023. "How incumbents beat disruption? Evidence from hotel responses to home sharing," Production and Operations Management, Production and Operations Management Society, vol. 32(9), pages 2758-2774, September.
    25. Alekh Gour & Shikha Aggarwal & Subodha Kumar, 2022. "Lending ears to unheard voices: An empirical analysis of user‐generated content on social media," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2457-2476, June.
    26. Mingwen Yang & Zhiqiang (Eric) Zheng & Vijay Mookerjee, 2021. "The Race for Online Reputation: Implications for Platforms, Firms, and Consumers," Information Systems Research, INFORMS, vol. 32(4), pages 1262-1280, December.
    27. Marios Kokkodis & Theodoros Lappas & Gerald C. Kane, 2022. "Optional purchase verification in e‐commerce platforms: More representative product ratings and higher quality reviews," Production and Operations Management, Production and Operations Management Society, vol. 31(7), pages 2943-2961, July.
    28. Arvind K. Tripathi & Young-Jin Lee & Amit Basu, 2022. "Analyzing the Impact of Public Buyer–Seller Engagement During Online Auctions," Information Systems Research, INFORMS, vol. 33(4), pages 1264-1286, December.
    29. Li, Peng & Park, Arim & Cho, Soohyun & Zhao, Yao, 2025. "Toward a more populous online platform: The economic impacts of compensated reviews," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 202(C).
    30. Ji Wu & Haichuan Zhao & Haipeng (Allan) Chen, 2021. "Coupons or Free Shipping? Effects of Price Promotion Strategies on Online Review Ratings," Information Systems Research, INFORMS, vol. 32(2), pages 633-652, June.
    31. Hsing Kenneth Cheng & D. Daniel Sokol & Xinyu Zang, 2024. "The rise of empirical online platform research in the new millennium," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 33(2), pages 416-451, March.
    32. HanByeol Stella Choi & Junyeong Lee & Chanhee Kwak & Jinyoung Min, 2025. "The role of review responses in shaping online review content and review space dynamics," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-17, December.
    33. Ojiaku, Obinna, 2026. "Signaling Brand Reputation: The Role of Consumer Reviews, Corporate Response, and Trusts in Undifferentiated Service Setting," African Journal of Commercial Studies, African Journal of Commercial Studies, vol. 7(2).
    34. Yang Jiang & Yi-Chun (Chad) Ho & Xiangbin Yan & Yong Tan, 2022. "What’s in a “Username”? The Effect of Perceived Anonymity on Herding in Crowdfunding," Information Systems Research, INFORMS, vol. 33(1), pages 1-17, March.
    35. Ni Huang & Tianshu Sun & Peiyu Chen & Joseph M. Golden, 2019. "Word-of-Mouth System Implementation and Customer Conversion: A Randomized Field Experiment," Information Systems Research, INFORMS, vol. 30(3), pages 805-818, September.
    36. Liu, Yihui & Wu, Aiqi & Song, Di, 2022. "Exploring the Impact of Cross-side Network Interaction on Digital Platforms on Internationalization of Manufacturing Firms," Journal of International Management, Elsevier, vol. 28(4).
    37. Xunyi Wang & Meiling Jiang & Wencui Han & Liangfei Qiu, 2022. "Do Emotions Sell? The Impact of Emotional Expressions on Sales in the Space‐Sharing Economy," Production and Operations Management, Production and Operations Management Society, vol. 31(1), pages 65-82, January.
    38. Sandeep Khurana & Liangfei Qiu & Subodha Kumar, 2019. "When a Doctor Knows, It Shows: An Empirical Analysis of Doctors’ Responses in a Q&A Forum of an Online Healthcare Portal," Information Systems Research, INFORMS, vol. 30(3), pages 872-891, September.
    39. Wenjuan Fan & Qiqi Zhou & Liangfei Qiu & Subodha Kumar, 2023. "Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments," Information Systems Research, INFORMS, vol. 34(2), pages 629-651, June.
    40. Subodha Kumar & Liangfei Qiu & Arun Sen & Atish P. Sinha, 2022. "Putting analytics into action in care coordination research: Emerging issues and potential solutions," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2714-2738, June.
    41. Yin, Qiaoyi & Wang, Yunfei & Song, Dian & Lai, Fujun & Collins, Brian & Guo, Hangfei, 2024. "The impact of digitalization on operational risk: An organizational information processing perspective," International Journal of Production Economics, Elsevier, vol. 276(C).
    42. Hai-Anh Tran & Heiner Evanschitzky & Yany Grégoire & Bach Nguyen & Anders Gustafsson & Stephan Ludwig, 2026. "The role of empathy in providers’ online customer complaints management," Journal of the Academy of Marketing Science, Springer, vol. 54(1), pages 164-184, February.
    43. Liting Li & Haichao Zheng & Dongyu Chen & Bin Zhu, 2024. "Whose reviews are most valuable for predicting the default risk of peer-to-peer lending platforms? Evidence from China," Electronic Commerce Research, Springer, vol. 24(3), pages 1619-1658, September.
    44. Pocchiari, Martina & Proserpio, Davide & Dover, Yaniv, 2025. "Online reviews: A literature review and roadmap for future research," International Journal of Research in Marketing, Elsevier, vol. 42(2), pages 275-297.
    45. Rakesh R. Mallipeddi & Subodha Kumar & Chelliah Sriskandarajah & Yunxia Zhu, 2022. "A Framework for Analyzing Influencer Marketing in Social Networks: Selection and Scheduling of Influencers," Management Science, INFORMS, vol. 68(1), pages 75-104, January.
    46. Wang, Qi & Fan, Xiaoqian & Zhang, Wen, 2026. "The dynamic impact of electronic word-of-mouth (eWOM) in the movie market lifecycle: the moderating role of key creators’ activity on movie attendance," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
    47. Srikanth Paruchuri & Timothy G. Pollock & Naveen Kumar, 2019. "On the tip of the brain: Understanding when negative reputational events can have positive reputation spillovers, and for how long," Strategic Management Journal, Wiley Blackwell, vol. 40(12), pages 1965-1983, December.
    48. Yang Pan & Liangfei Qiu, 2022. "How Ride‐Sharing Is Shaping Public Transit System: A Counterfactual Estimator Approach," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 906-927, March.

  27. Liangfei Qiu & Zhan (Michael) Shi & Andrew B. Whinston, 2018. "Learning from Your Friends’ Check-Ins: An Empirical Study of Location-Based Social Networks," Information Systems Research, INFORMS, vol. 29(4), pages 1044-1061, December.

    Cited by:

    1. Naveen Kumar & Liangfei Qiu & Subodha Kumar, 2022. "A Hashtag Is Worth a Thousand Words: An Empirical Investigation of Social Media Strategies in Trademarking Hashtags," Information Systems Research, INFORMS, vol. 33(4), pages 1403-1427, December.
    2. Navid Aghakhani & Chia-Wei Joy Lin & Hamid Reza Nikkhah & Michelle Carter, 2026. "Social Media Engagement and Consumer Patronage: The Moderating Role of Business Operation and Competition Intensity," Information Systems Frontiers, Springer, vol. 28(1), pages 229-247, February.
    3. Yun Young Hur & Fujie Jin & Xitong Li & Yuan Cheng & Yu Jeffrey Hu, 2023. "Does Social Influence Change with Other Information Sources? A Large-Scale Randomized Experiment in Medical Crowdfunding," Information Systems Research, INFORMS, vol. 34(4), pages 1476-1492, December.
    4. Siyuan Liu & Shaojie Tang & Jiangchuan Zheng & Lionel M. Ni, 2022. "Unsupervised Learning for Human Mobility Behaviors," INFORMS Journal on Computing, INFORMS, vol. 34(3), pages 1565-1586, May.
    5. Xiaowei Mei & Hsing Kenneth Cheng & Subhajyoti Bandyopadhyay & Liangfei Qiu & Lai Wei, 2022. "Sponsored Data: Smarter Data Pricing with Incomplete Information," Information Systems Research, INFORMS, vol. 33(1), pages 362-382, March.
    6. Liangfei Qiu & Arunima Chhikara & Asoo Vakharia, 2021. "Multidimensional Observational Learning in Social Networks: Theory and Experimental Evidence," Information Systems Research, INFORMS, vol. 32(3), pages 876-894, September.
    7. Zhang, Ruonan & Yu, Zhaoyang & Yao, Weiran, 2024. "Navigating the complexities of online opinion formation: An insight into consumer cognitive heuristics," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
    8. Ramah Al Balawi & Yuheng Hu & Liangfei Qiu, 2023. "Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry," Information Systems Research, INFORMS, vol. 34(2), pages 442-462, June.
    9. Fan Zhou & Kunpeng Zhang & Bangying Wu & Yi Yang & Harry Jiannan Wang, 2021. "Unifying Online and Offline Preference for Social Link Prediction," INFORMS Journal on Computing, INFORMS, vol. 33(4), pages 1400-1418, October.
    10. Duan, Min & Chen, Li & Sun, Yufan & Tan, Tao & Feng, Shuyi, 2026. "Responsible scaling in regional agricultural innovation systems: A network-based analytical framework," Agricultural Systems, Elsevier, vol. 231(C).
    11. Johannes Loh, 2022. "Selection, Consumption, and New Music Exploration in an Online Social Network: A Dyadic Approach," CESifo Working Paper Series 10120, CESifo.
    12. Ying Ding & Yanping Tu & Jingchuan Pu & Liangfei Qiu, 2021. "Environmental Factors in Operations Management: The Impact of Air Quality on Product Demand," Production and Operations Management, Production and Operations Management Society, vol. 30(9), pages 2910-2924, September.
    13. Wu, Zhibin & Li, Yueyuan & Pedrycz, Witold, 2026. "Peer influence in social network: a review of identification, modeling and application," Journal of Business Research, Elsevier, vol. 203(C).
    14. Mariia Petryk & Michael Rivera & Siddharth Bhattacharya & Liangfei Qiu & Subodha Kumar, 2022. "How Network Embeddedness Affects Real-Time Performance Feedback: An Empirical Investigation," Information Systems Research, INFORMS, vol. 33(4), pages 1467-1489, December.

  28. Shun†Yang Lee & Liangfei Qiu & Andrew Whinston, 2018. "Sentiment Manipulation in Online Platforms: An Analysis of Movie Tweets," Production and Operations Management, Production and Operations Management Society, vol. 27(3), pages 393-416, March.

    Cited by:

    1. Yi Yang & Kunpeng Zhang & Yangyang Fan, 2023. "sDTM: A Supervised Bayesian Deep Topic Model for Text Analytics," Information Systems Research, INFORMS, vol. 34(1), pages 137-156, March.
    2. Schaer, Oliver & Kourentzes, Nikolaos & Fildes, Robert, 2019. "Demand forecasting with user-generated online information," International Journal of Forecasting, Elsevier, vol. 35(1), pages 197-212.
    3. Zibo Liu & Zhijie Lin & Ying Zhang & Yong Tan, 2022. "The Signaling Effect of Sampling Size in Physical Goods Sampling Via Online Channels," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 529-546, February.
    4. Tianshi Li & Wenli Li & Yuqing Zhao & Jingpei Ma, 2023. "Rationality manipulation during consumer decision-making process: an analysis of Alibaba’s online shopping carnival," Electronic Commerce Research, Springer, vol. 23(1), pages 331-364, March.
    5. Runcheng Xia & Xuefan Dong & Jiajun An & Handi Wang, 2025. "The impact of fake online reviews on customer satisfaction: an empirical study on JD.com," Electronic Commerce Research, Springer, vol. 25(6), pages 4689-4716, December.
    6. Pengkun Wu & Eric W. T. Ngai & Yuanyuan Wu, 2023. "Impact of praise cashback strategy: Implications for consumers and e‐businesses," Production and Operations Management, Production and Operations Management Society, vol. 32(9), pages 2825-2845, September.
    7. Liangfei Qiu & Yili (Kevin) Hong & Andrew Whinston, 2022. "Special Issue of Production and Operations Management “Social Technologies in Operations”," Production and Operations Management, Production and Operations Management Society, vol. 31(1), pages 393-394, January.
    8. Anton Ivanov & Zhasmina Tacheva & Abdullatif Alzaidan & Sebastian Souyris & Albert C. England, 2023. "Informational value of visual nudges during crises: Improving public health outcomes through social media engagement amid COVID‐19," Production and Operations Management, Production and Operations Management Society, vol. 32(8), pages 2400-2419, August.
    9. Wang, Qiang & Zhang, Wen & Li, Jian & Ma, Zhenzhong, 2023. "Complements or confounders? A study of effects of target and non-target features on online fraudulent reviewer detection," Journal of Business Research, Elsevier, vol. 167(C).
    10. Sulin Ba & Yuan Jin & Xinxin Li & Xianghua Lu, 2020. "One Size Fits All? The Differential Impact of Online Reviews and Coupons," Production and Operations Management, Production and Operations Management Society, vol. 29(10), pages 2403-2424, October.
    11. Petrescu, Maria & Ajjan, Haya & Harrison, Dana L., 2023. "Man vs machine – Detecting deception in online reviews," Journal of Business Research, Elsevier, vol. 154(C).
    12. Ben Jabeur, Sami & Ballouk, Hossein & Ben Arfi, Wissal & Sahut, Jean-Michel, 2023. "Artificial intelligence applications in fake review detection: Bibliometric analysis and future avenues for research," Journal of Business Research, Elsevier, vol. 158(C).
    13. Liu, Chun-Yi & Oliveira, Fernando S. & You, Tian-Hui, 2024. "The impact of platform audits on the manipulation of online reviews," International Journal of Production Economics, Elsevier, vol. 275(C).
    14. Luo, Suyuan & Lin, Xudong & Zheng, Zunxin, 2019. "A novel CNN-DDPG based AI-trader: Performance and roles in business operations," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 131(C), pages 68-79.
    15. Martínez-Rojas, María & Pardo-Ferreira, María del Carmen & Rubio-Romero, Juan Carlos, 2018. "Twitter as a tool for the management and analysis of emergency situations: A systematic literature review," International Journal of Information Management, Elsevier, vol. 43(C), pages 196-208.
    16. Jiang, Meiling & Gao, Qingwu & Zhuang, Jun, 2021. "Reciprocal spreading and debunking processes of online misinformation: A new rumor spreading–debunking model with a case study," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 565(C).
    17. Xiaohui Zhang & Qianzhou Du & Zhongju Zhang, 2022. "A theory‐driven machine learning system for financial disinformation detection," Production and Operations Management, Production and Operations Management Society, vol. 31(8), pages 3160-3179, August.
    18. Agarwal, Puneet & Aziz, Ridwan Al & Zhuang, Jun, 2022. "Interplay of rumor propagation and clarification on social media during crisis events - A game-theoretic approach," European Journal of Operational Research, Elsevier, vol. 298(2), pages 714-733.
    19. Marios Kokkodis & Theodoros Lappas & Gerald C. Kane, 2022. "Optional purchase verification in e‐commerce platforms: More representative product ratings and higher quality reviews," Production and Operations Management, Production and Operations Management Society, vol. 31(7), pages 2943-2961, July.
    20. Li, Peng & Park, Arim & Cho, Soohyun & Zhao, Yao, 2025. "Toward a more populous online platform: The economic impacts of compensated reviews," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 202(C).
    21. Zaiyan Wei & Mo Xiao & Rong Rong, 2021. "Network Size and Content Generation on Social Media Platforms," Production and Operations Management, Production and Operations Management Society, vol. 30(5), pages 1406-1426, May.
    22. Xunyi Wang & Meiling Jiang & Wencui Han & Liangfei Qiu, 2022. "Do Emotions Sell? The Impact of Emotional Expressions on Sales in the Space‐Sharing Economy," Production and Operations Management, Production and Operations Management Society, vol. 31(1), pages 65-82, January.
    23. Ronny Behrens & Natasha Zhang Foutz & Michael Franklin & Jannis Funk & Fernanda Gutierrez-Navratil & Julian Hofmann & Ulrike Leibfried, 2021. "Leveraging analytics to produce compelling and profitable film content," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 45(2), pages 171-211, June.
    24. Ka Chung Ng & Ping Fan Ke & Mike K. P. So & Kar Yan Tam, 2023. "Augmenting fake content detection in online platforms: A domain adaptive transfer learning via adversarial training approach," Production and Operations Management, Production and Operations Management Society, vol. 32(7), pages 2101-2122, July.
    25. Liangfei Qiu & Subodha Kumar & Arun Sen & Atish P. Sinha, 2022. "Impact of the Hospital Readmission Reduction Program on hospital readmission and mortality: An economic analysis," Production and Operations Management, Production and Operations Management Society, vol. 31(5), pages 2341-2360, May.

  29. Liangfei Qiu & Subodha Kumar, 2017. "Understanding Voluntary Knowledge Provision and Content Contribution Through a Social-Media-Based Prediction Market: A Field Experiment," Information Systems Research, INFORMS, vol. 28(3), pages 529-546, September.

    Cited by:

    1. Karimi, Majid & Zaerpour, Nima, 2022. "Put your money where your forecast is: Supply chain collaborative forecasting with cost-function-based prediction markets," European Journal of Operational Research, Elsevier, vol. 300(3), pages 1035-1049.
    2. Naveen Kumar & Liangfei Qiu & Subodha Kumar, 2022. "A Hashtag Is Worth a Thousand Words: An Empirical Investigation of Social Media Strategies in Trademarking Hashtags," Information Systems Research, INFORMS, vol. 33(4), pages 1403-1427, December.
    3. Jinyang Zheng & Guopeng Yin & Yong Tan & Jianing Ding, 2024. "Does Help Help? An Empirical Analysis of Social Desirability Bias in Ratings," Information Systems Research, INFORMS, vol. 35(3), pages 1052-1073, September.
    4. Liangfei Qiu & Yili (Kevin) Hong & Andrew Whinston, 2022. "Special Issue of Production and Operations Management “Social Technologies in Operations”," Production and Operations Management, Production and Operations Management Society, vol. 31(1), pages 393-394, January.
    5. Jing Peng, 2023. "Identification of Causal Mechanisms from Randomized Experiments: A Framework for Endogenous Mediation Analysis," Information Systems Research, INFORMS, vol. 34(1), pages 67-84, March.
    6. Qili Wang & Liangfei Qiu & Wei Xu, 2024. "Informal Payments and Doctor Engagement in an Online Health Community: An Empirical Investigation Using Generalized Synthetic Control," Information Systems Research, INFORMS, vol. 35(2), pages 706-726, June.
    7. Jingchuan Pu, 2022. "Do Online Communities Improve Job Performance in the Geographically Dispersed Organization?," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 403-421, February.
    8. Qiuju Yin & Haoyue Fan & Yijie Wang & Chenxi Guo & Xingzhi Cui, 2022. "Exploring the Peer Effect of Physicians’ and Patients’ Participation Behavior: Evidence from Online Health Communities," IJERPH, MDPI, vol. 19(5), pages 1-16, February.
    9. Wagon, Felix & Fridgen, Gilbert & Tiefenbeck, Verena, 2024. "Shaping stable support: Leveraging digital feedback interventions to elicit socio-Political acceptance of renewable energy," Energy Policy, Elsevier, vol. 195(C).
    10. Stephanie Cheng & Pengkai Lin & Yinliang Tan & Yuchen Zhang, 2023. "“High” innovators? Marijuana legalization and regional innovation," Production and Operations Management, Production and Operations Management Society, vol. 32(3), pages 685-703, March.
    11. Zhijun Yan & Lini Kuang & Liangfei Qiu, 2022. "Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3859-3876, October.
    12. Yue Jin & Yong Tan & Jinghua Huang, 2022. "Managing contributor performance in knowledge‐sharing communities: A dynamic perspective," Production and Operations Management, Production and Operations Management Society, vol. 31(11), pages 3945-3962, November.
    13. Johannes Loh & Tobias Kretschmer, 2023. "Online communities on competing platforms: Evidence from game wikis," Strategic Management Journal, Wiley Blackwell, vol. 44(2), pages 441-476, February.
    14. Ding Li & Khim-Yong Goh & Cheng-Suang Heng, 2025. "Strategic Content Generation and Monetization in Financial Social Media," Information Systems Research, INFORMS, vol. 36(1), pages 61-83, March.
    15. Jingchuan Pu & Yang Liu & Yuan Chen & Liangfei Qiu & Hsing Kenneth Cheng, 2022. "What Questions Are You Inclined to Answer? Effects of Hierarchy in Corporate Q&A Communities," Information Systems Research, INFORMS, vol. 33(1), pages 244-264, March.
    16. Dongcheng Zhang & Hanchen Jiang & Maoshan Qiang & Kunpeng Zhang & Liangfei Qiu, 2025. "Time to Stop? An Empirical Investigation on the Consequences of Canceling Monetary Incentives on a Digital Platform," Information Systems Research, INFORMS, vol. 36(2), pages 781-801, June.
    17. Gavin Wang & Lynn Wu, 2025. "Artificial Intelligence, Lean Startup Method, and Product Innovations," Papers 2506.16334, arXiv.org, revised Aug 2025.
    18. Shane Greenstein & Grace Gu & Feng Zhu, 2021. "Ideology and Composition Among an Online Crowd: Evidence from Wikipedians," Management Science, INFORMS, vol. 67(5), pages 3067-3086, May.
    19. Zike Cao & Yingpeng Zhu & Gen Li & Liangfei Qiu, 2024. "Consequences of Information Feed Integration on User Engagement and Contribution: A Natural Experiment in an Online Knowledge-Sharing Community," Information Systems Research, INFORMS, vol. 35(3), pages 1114-1136, September.
    20. Tian, Xin & Zhu, Jiayi & Zhao, Xuan & Zhou, Xiaoyang, 2024. "Unveiling insights from online shopping carnivals: A pre-vs-post analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
    21. Michael Rivera & Liangfei Qiu & Subodha Kumar & Tony Petrucci, 2021. "Are Traditional Performance Reviews Outdated? An Empirical Analysis on Continuous, Real-Time Feedback in the Workplace," Information Systems Research, INFORMS, vol. 32(2), pages 517-540, June.
    22. Qingfeng Zeng & Wei Zhuang & Qian Guo & Weiguo Fan, 2022. "What factors influence grassroots knowledge supplier performance in online knowledge platforms? Evidence from a paid Q&A service," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2507-2523, December.
    23. Jingchuan Pu & Yuan Chen & Liangfei Qiu & Hsing Kenneth Cheng, 2020. "Does Identity Disclosure Help or Hurt User Content Generation? Social Presence, Inhibition, and Displacement Effects," Information Systems Research, INFORMS, vol. 31(2), pages 297-322, June.
    24. Alekh Gour & Shikha Aggarwal & Subodha Kumar, 2022. "Lending ears to unheard voices: An empirical analysis of user‐generated content on social media," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2457-2476, June.
    25. Kexin Yin & Xiao Fang & Bintong Chen & Olivia R. Liu Sheng, 2023. "Diversity Preference-Aware Link Recommendation for Online Social Networks," Information Systems Research, INFORMS, vol. 34(4), pages 1398-1414, December.
    26. Masson, Zoé & Parmentier, Guy, 2023. "Drivers and mechanisms for online communities performance: A systematic literature review," European Management Journal, Elsevier, vol. 41(4), pages 590-606.
    27. Bingjie Qian & Tat Koon Koh & Xiaoquan (Michael) Zhang, 2025. "From Anonymity to Accountability: How Virtual Identity Disclosure Changes the Quantity and Quality of “Likes”," Information Systems Research, INFORMS, vol. 36(3), pages 1926-1937, September.
    28. Zaiyan Wei & Mo Xiao & Rong Rong, 2021. "Network Size and Content Generation on Social Media Platforms," Production and Operations Management, Production and Operations Management Society, vol. 30(5), pages 1406-1426, May.
    29. Chenhui (Julian) Guo & Tae Hun Kim & Anjana Susarla & Vallabh Sambamurthy, 2020. "Understanding Content Contribution Behavior in a Geosegmented Mobile Virtual Community: The Context of Waze," Information Systems Research, INFORMS, vol. 31(4), pages 1398-1420, December.
    30. Yingjie Zhang & Beibei Li & Xueming Luo & Xiaoyi Wang, 2019. "Personalized Mobile Targeting with User Engagement Stages: Combining a Structural Hidden Markov Model and Field Experiment," Information Systems Research, INFORMS, vol. 30(3), pages 787-804, September.
    31. Chenyu Gu & Qiuting Duan, 2024. "Exploring the dynamics of consumer engagement in social media influencer marketing: from the self-determination theory perspective," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-17, December.
    32. Tianshu Sun & Lanfei Shi & Siva Viswanathan & Elena Zheleva, 2019. "Motivating Effective Mobile App Adoptions: Evidence from a Large-Scale Randomized Field Experiment," Information Systems Research, INFORMS, vol. 30(2), pages 523-539, June.
    33. Hyung Jong Na & Yong Ha Kim & Hyun Jin Jo, 2023. "The Impact of YouTube on Present and Future Firm Value: Using Unstructured Text Analysis," Sustainability, MDPI, vol. 15(5), pages 1-19, February.
    34. Rakesh R. Mallipeddi & Subodha Kumar & Chelliah Sriskandarajah & Yunxia Zhu, 2022. "A Framework for Analyzing Influencer Marketing in Social Networks: Selection and Scheduling of Influencers," Management Science, INFORMS, vol. 68(1), pages 75-104, January.
    35. Boyang Shi & Weixiang Huang & Yuanyuan Dang & Wenhui Zhou, 2024. "Leveraging social media data for pandemic detection and prediction," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-18, December.
    36. Brian Rongqing Han & Tianshu Sun & Leon Yang Chu & Lixia Wu, 2022. "COVID-19 and E-Commerce Operations: Evidence from Alibaba," Manufacturing & Service Operations Management, INFORMS, vol. 24(3), pages 1388-1405, May.
    37. Majid Karimi & Stanko Dimitrov, 2024. "To Subsidize Or Not to Subsidize: A Comparison of Market Scoring Rules and Continuous Double Auctions for Price Discovery," Information Systems Frontiers, Springer, vol. 26(2), pages 801-823, April.
    38. Mariia Petryk & Michael Rivera & Siddharth Bhattacharya & Liangfei Qiu & Subodha Kumar, 2022. "How Network Embeddedness Affects Real-Time Performance Feedback: An Empirical Investigation," Information Systems Research, INFORMS, vol. 33(4), pages 1467-1489, December.
    39. Liangfei Qiu & Subodha Kumar & Arun Sen & Atish P. Sinha, 2022. "Impact of the Hospital Readmission Reduction Program on hospital readmission and mortality: An economic analysis," Production and Operations Management, Production and Operations Management Society, vol. 31(5), pages 2341-2360, May.
    40. Haibing Gao & Subodha Kumar & Yinliang (Ricky) Tan & Huazhong Zhao, 2022. "Socialize More, Pay Less: Randomized Field Experiments on Social Pricing," Information Systems Research, INFORMS, vol. 33(3), pages 935-953, September.

  30. Liangfei Qiu & Andrew B. Whinston, 2017. "Pricing Strategies under Behavioral Observational Learning in Social Networks," Production and Operations Management, Production and Operations Management Society, vol. 26(7), pages 1249-1267, July.

    Cited by:

    1. Zhang, Qiao & Zaccour, Georges & Zhang, Jianxiong & Tang, Wansheng, 2020. "Strategic pricing under quality signaling and imitation behaviors in supply chains," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 142(C).
    2. Meijian Yang & Enjun Xia & Yang Yang, 2023. "Deterring Sellers’ Cheap Talk Actions via Online Rating Schemes," Mathematics, MDPI, vol. 11(6), pages 1-16, March.
    3. Naveen Kumar & Liangfei Qiu & Subodha Kumar, 2022. "A Hashtag Is Worth a Thousand Words: An Empirical Investigation of Social Media Strategies in Trademarking Hashtags," Information Systems Research, INFORMS, vol. 33(4), pages 1403-1427, December.
    4. Bikram P. Ghosh & Michael R. Galbreth, 2023. "The weight of the crowd, social information credibility, and firm strategy," Production and Operations Management, Production and Operations Management Society, vol. 32(4), pages 1079-1095, April.
    5. Xu, Xiaoping & Chen, Xinru & Cheng, T.C.E. & Choi, Tsan-Ming & Yang, Yuanyuan, 2025. "Should blockchain be used to eliminate greenwashing for green and live-streaming platform operations under carbon trading systems?," European Journal of Operational Research, Elsevier, vol. 324(3), pages 1017-1034.
    6. Liangfei Qiu & Yili (Kevin) Hong & Andrew Whinston, 2022. "Special Issue of Production and Operations Management “Social Technologies in Operations”," Production and Operations Management, Production and Operations Management Society, vol. 31(1), pages 393-394, January.
    7. Liangfei Qiu & Asoo Vakharia & Arunima Chhikara, 2019. "Multi-Dimensional Observational Learning in Social Networks: Theory and Experimental Evidence," Working Papers 19-01, NET Institute.
    8. Qian Ma & Biying Shou & Jianwei Huang & Tamer Başar, 2021. "Monopoly Pricing with Participation‐Dependent Social Learning About Quality of Service," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 4004-4022, November.
    9. Zhijun Yan & Lini Kuang & Liangfei Qiu, 2022. "Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3859-3876, October.
    10. Xiaowei Mei & Hsing Kenneth Cheng & Subhajyoti Bandyopadhyay & Liangfei Qiu & Lai Wei, 2022. "Sponsored Data: Smarter Data Pricing with Incomplete Information," Information Systems Research, INFORMS, vol. 33(1), pages 362-382, March.
    11. Liangfei Qiu & Zhan (Michael) Shi & Andrew B. Whinston, 2018. "Learning from Your Friends’ Check-Ins: An Empirical Study of Location-Based Social Networks," Information Systems Research, INFORMS, vol. 29(4), pages 1044-1061, December.
    12. Yue Yuan & Mary E. Deily & Yuliang Yao, 2022. "Willingness to Pay for Status Signals in Online Luxury Markets," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 668-680, February.
    13. Jialie Chen, 2023. "Evaluating the ending‐9 pricing strategy along the online shopping funnel," Production and Operations Management, Production and Operations Management Society, vol. 32(11), pages 3469-3483, November.
    14. Shu, Lingli & Liang, Xuedong & Wu, Pengkun, 2026. "Values of private traffic for community group-buying platform: A game-theoretic model of subsidy strategy choice," Omega, Elsevier, vol. 138(C).
    15. Xinxue (Shawn) Qu & Aslan Lotfi & Dipak C. Jain & Zhengrui Jiang, 2022. "Predicting upgrade timing for successive product generations: An exponential‐decay proportional hazard model," Production and Operations Management, Production and Operations Management Society, vol. 31(5), pages 2067-2083, May.
    16. Cheng Yi & Zhenhui (Jack) Jiang & Mi Zhou, 2023. "Investigating the effects of product popularity and time restriction: The moderating role of consumers’ goal specificity," Production and Operations Management, Production and Operations Management Society, vol. 32(9), pages 2723-2739, September.
    17. Zhang, Qiao & Tang, Wansheng & Zaccour, Georges & Zhang, Jianxiong, 2019. "Should a manufacturer give up pricing power in a vertical information-sharing channel?," European Journal of Operational Research, Elsevier, vol. 276(3), pages 910-928.
    18. Felipe Caro & Anna Sáez de Tejada Cuenca, 2023. "Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS," Manufacturing & Service Operations Management, INFORMS, vol. 25(2), pages 524-542, March.
    19. Ying Ding & Yanping Tu & Jingchuan Pu & Liangfei Qiu, 2021. "Environmental Factors in Operations Management: The Impact of Air Quality on Product Demand," Production and Operations Management, Production and Operations Management Society, vol. 30(9), pages 2910-2924, September.
    20. Xu, Xiaoping & Chen, Xinru & Hou, Jinyan & Cheng, T.C.E. & Yu, Yugang & Zhou, Li, 2025. "Should live streaming be adopted for agricultural supply chain considering platform’s quality improvement and blockchain support?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 195(C).

  31. Soohyun Cho & Liangfei Qiu & Subhajyoti Bandyopadhyay, 2016. "Should Online Content Providers Be Allowed To Subsidize Content?—An Economic Analysis," Information Systems Research, INFORMS, vol. 27(3), pages 580-595.

    Cited by:

    1. Perera, Sandun & Gupta, Varun & Buckley, Winston, 2020. "Management of online server congestion using optimal demand throttling," European Journal of Operational Research, Elsevier, vol. 285(1), pages 324-342.
    2. Avinash Geda & Jingchuan Pu & Liangfei Qiu, 2023. "The puzzle of online arbitrage and increased product returns: A game‐theoretic analysis," Production and Operations Management, Production and Operations Management Society, vol. 32(8), pages 2387-2399, August.
    3. Xiaowei Mei & Hsing Kenneth Cheng & Subhajyoti Bandyopadhyay & Liangfei Qiu & Lai Wei, 2022. "Sponsored Data: Smarter Data Pricing with Incomplete Information," Information Systems Research, INFORMS, vol. 33(1), pages 362-382, March.
    4. Gautier, Axel & Somogyi, Robert, 2020. "Prioritization vs zero-rating: Discrimination on the internet," International Journal of Industrial Organization, Elsevier, vol. 73(C).
    5. Kaiyu Zhang & Qili Wang & Liangfei Qiu & Nan Wang, 2025. "Unveiling the Cost of Free: How an Ad-Sponsored Model Affects Serialized Digital Content Creation," Information Systems Research, INFORMS, vol. 36(2), pages 962-982, June.
    6. Wu, Jie & Li, Yunbing & Dong, Yu & Zha, Yong, 2023. "Sponsored data: A game-theoretic model with consumer multihoming behaviour," European Journal of Operational Research, Elsevier, vol. 307(2), pages 731-744.
    7. Schnurr, Daniel & Wiewiorra, Lukas, 2018. "Bit-by-Bit Towards Unlimited: An Analysis of Zero Rating and Sponsored Data Practices of Internet Service Providers," 29th European Regional ITS Conference, Trento 2018 184965, International Telecommunications Society (ITS).
    8. Can Sun & Yonghua Ji, 2022. "For Better or For Worse: Impacts of IoT Technology in e‐Commerce Channel," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 1353-1371, March.
    9. Subodha Kumar & Xiaowei Mei & Liangfei Qiu & Lai Wei, 2020. "Watching Ads for Free Mobile Data: A Game-Theoretic Analysis of Sponsored Data with Reward Task," Working Papers 20-08, NET Institute.

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