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Twitter as a tool for the management and analysis of emergency situations: A systematic literature review

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  • Martínez-Rojas, María
  • Pardo-Ferreira, María del Carmen
  • Rubio-Romero, Juan Carlos

Abstract

The importance of timely, accurate and effective use of available information is essential to the proper management of emergency situations. In recent years, emerging technologies have provided new approaches towards the distribution and acquisition of crowdsourced information to facilitate situational awareness and management during emergencies. In this regard, internet and social networks have shown potential to be an effective tool in disseminating and obtaining up-to-date information. Among the most popular social networks, research has pointed to Twitter as a source of information that offers valuable real-time data for decision-making. The objective of this paper is to conduct a systematic literature review that provides an overview of the current state of research concerning the use of Twitter to emergencies management, as well as presents the challenges and future research directions.

Suggested Citation

  • Martínez-Rojas, María & Pardo-Ferreira, María del Carmen & Rubio-Romero, Juan Carlos, 2018. "Twitter as a tool for the management and analysis of emergency situations: A systematic literature review," International Journal of Information Management, Elsevier, vol. 43(C), pages 196-208.
    • Handle: RePEc:eee:ininma:v:43:y:2018:i:c:p:196-208
    DOI: 10.1016/j.ijinfomgt.2018.07.008
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    References listed on IDEAS

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    3. Meng Cai & Han Luo & Xiao Meng & Ying Cui & Wei Wang, 2022. "Influence of information attributes on information dissemination in public health emergencies," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-22, December.
    4. Ranon Jientrakul & Chumpol Yuangyai & Klongkwan Boonkul & Pakinai Chaicharoenwut & Suriyaphong Nilsang & Sittiporn Pimsakul, 2022. "Integrating Spatial Risk Factors with Social Media Data Analysis for an Ambulance Allocation Strategy: A Case Study in Bangkok," Sustainability, MDPI, vol. 14(16), pages 1-15, August.
    5. Santoveña-Casal, Sonia & Pérez, Ma Dolores Fernández, 2022. "Relevance of E-Participation in the state health campaign in Spain: #EstoNoEsUnJuego / #ThisIsNotAGame," Technology in Society, Elsevier, vol. 68(C).
    6. Qingqi Long & Ke Song, 2022. "Operational Performance Evaluation of E-government Microblogs Under Emergencies Based on a DEA Method," Information Systems Frontiers, Springer, vol. 24(5), pages 1-18, October.
    7. Elbanna, Amany & Bunker, Deborah & Levine, Linda & Sleigh, Anthony, 2019. "Emergency management in the changing world of social media: Framing the research agenda with the stakeholders through engaged scholarship," International Journal of Information Management, Elsevier, vol. 47(C), pages 112-120.
    8. Jamali, Mehdi & Nejat, Ali & Ghosh, Souparno & Jin, Fang & Cao, Guofeng, 2019. "Social media data and post-disaster recovery," International Journal of Information Management, Elsevier, vol. 44(C), pages 25-37.

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