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Exploring the influence of excessive social media use at work: A three-dimension usage perspective

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  • Cao, Xiongfei
  • Yu, Lingling

Abstract

Pervasive social media has resulted in technology dependency and excessive usage, which can lead to negative outcomes in organizations. This paper aims to investigate the effects of social media’s different excessive usage patterns on employee job performance and the corresponding underlying mechanism. Specifically, we propose three dimensions of excessive social media use at work (i.e., excessive social, hedonic, and cognitive). These dimensions are related to technology-work conflict and strain, which in turn decrease employee job performance. An empirical study of 305 social media users in organizations reveals that excessive social media use for socialization and entertainment can generate conflict between technology use and work demand, whereas excessive social media use for information-sharing reduces employees’ psychological strain. In addition, technology-work conflict and strain negatively influence job performance. The theoretical and practical implications of this study are also discussed.

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  • Cao, Xiongfei & Yu, Lingling, 2019. "Exploring the influence of excessive social media use at work: A three-dimension usage perspective," International Journal of Information Management, Elsevier, vol. 46(C), pages 83-92.
    • Handle: RePEc:eee:ininma:v:46:y:2019:i:c:p:83-92
    DOI: 10.1016/j.ijinfomgt.2018.11.019
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    2. Michelle Berger & Ricarda Schäfer & Marco Schmidt & Christian Regal & Henner Gimpel, 2024. "How to prevent technostress at the digital workplace: a Delphi study," Journal of Business Economics, Springer, vol. 94(7), pages 1051-1113, October.
    3. Reetta Oksa & Tiina Saari & Markus Kaakinen & Atte Oksanen, 2021. "The Motivations for and Well-Being Implications of Social Media Use at Work among Millennials and Members of Former Generations," IJERPH, MDPI, vol. 18(2), pages 1-22, January.
    4. Sumera Batool & Nimra Zaffer & Saima Kausar, 2023. "Real vs Virtual Identity: A Contemporary Analysis of Social Displacement Accelerating Anti-social Behavior Among Youth," Journal of Policy Research (JPR), Research Foundation for Humanity (RFH), vol. 9(2), pages 750-759.
    5. Sheng, Zhonghua & Fu, Jindi & Jeyaraj, Anand & Sun, Yuan, 2025. "Altruistic and egoistic behaviors on enterprise social network platforms: Analysis using PLS-SEM and fsQCA," Journal of Business Research, Elsevier, vol. 186(C).
    6. Ang Wang & Yue Niu, 2025. "Integrating Social Media Insights for Innovation Performance Enhancement: A Transformer-Based Analysis," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 4344-4363, March.
    7. Giorgia Bondanini & Gabriele Giorgi & Antonio Ariza-Montes & Alejandro Vega-Muñoz & Paola Andreucci-Annunziata, 2020. "Technostress Dark Side of Technology in the Workplace: A Scientometric Analysis," IJERPH, MDPI, vol. 17(21), pages 1-23, October.
    8. Bachrach, Daniel G. & Rapp, Tammy L. & Ogilvie, Jessica & Rapp, Adam A., 2024. "It’s about time (management)!: Role overload as a bridge explaining relationships between helping, voice, and objective sales performance," Journal of Business Research, Elsevier, vol. 172(C).
    9. Hattingh, Marie & Dhir, Amandeep & Ractham, Peter & Ferraris, Alberto & Yahiaoui, Dorra, 2022. "Factors mediating social media-induced fear of missing out (FoMO) and social media fatigue: A comparative study among Instagram and Snapchat users," Technological Forecasting and Social Change, Elsevier, vol. 185(C).
    10. Junzhe Zhao & Tengfei Guo & Sudong Shang & Minghui Wang, 2021. "Work along Both Lines: The Positive Impact of Work-Based Social Media Use on Job Performance," IJERPH, MDPI, vol. 18(21), pages 1-11, November.
    11. Xiaopeng Luo & Shiqing Wang, 2024. "Can monetary incentives improve knowledge contribution? Effects on different types of knowledge," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 45(6), pages 4039-4052, September.
    12. Nilesh Saraf & Pratyush Bharati & T. Ravichandran, 2023. "Does Social Capital Arise from Enterprise or Public Social Media Use? A Model of Social Media Antecedents and Consequences," Information Systems Frontiers, Springer, vol. 25(6), pages 2353-2375, December.

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