IDEAS home Printed from https://ideas.repec.org/a/eee/techno/v128y2023ics0166497223001852.html
   My bibliography  Save this article

Investigating visibility affordance, knowledge transfer and employee agility performance. A study of enterprise social media

Author

Listed:
  • Pitafi, Abdul Hameed
  • Rasheed, Muhammad Imran
  • Islam, Nazrul
  • Dhir, Amandeep

Abstract

The research analyzes the associations between enterprise social media (ESM) visibility affordance (i.e., message transparency and network translucence) and employee agility performance through knowledge transfer (knowledge acquisition and knowledge provision) in organizations that have applied ESM. Utilizing the communication visibility theory, this study further examines the moderating role of task interdependence in strengthening the interactions between knowledge transfer and employee agility performance. We conducted two studies, one in China (347 samples) and the other in the United States (335 samples) to cross-culturally test our research model. Our results indicate that message transparency and network translucence have significant positive associations with employee agility performance in both studies. The findings also show that knowledge provision mediates the relationships between ESM visibility affordance and employee agility performance in both samples, while knowledge acquisition mediates the association between ESM visibility affordance and employee agility performance in the Chinese sample but not in the U.S. sample. Further, task interdependence moderates the link between knowledge acquisition and employee agility performance in China and the United States. However, task interdependence moderates the relationship between knowledge provision and employee agility performance in China but not in the United States. The implications for theory and management are also discussed.

Suggested Citation

  • Pitafi, Abdul Hameed & Rasheed, Muhammad Imran & Islam, Nazrul & Dhir, Amandeep, 2023. "Investigating visibility affordance, knowledge transfer and employee agility performance. A study of enterprise social media," Technovation, Elsevier, vol. 128(C).
    • Handle: RePEc:eee:techno:v:128:y:2023:i:c:s0166497223001852
    DOI: 10.1016/j.technovation.2023.102874
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0166497223001852
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.technovation.2023.102874?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Engelbrecht, Adrian & Gerlach, Jin & Benlian, Alexander & Buxmann, Peter, 2019. "How Employees Gain Meta-Knowledge Using Enterprise Social Networks: A Validation and Extension of Communication Visibility Theory," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 112362, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    2. Paul A. Pavlou & Omar A. El Sawy, 2006. "From IT Leveraging Competence to Competitive Advantage in Turbulent Environments: The Case of New Product Development," Information Systems Research, INFORMS, vol. 17(3), pages 198-227, September.
    3. Kim, Junghwan & Song, Jaeki & Jones, Donald R., 2011. "The cognitive selection framework for knowledge acquisition strategies in virtual communities," International Journal of Information Management, Elsevier, vol. 31(2), pages 111-120.
    4. Yousaf, Saira & Imran Rasheed, Muhammad & Kaur, Puneet & Islam, Nazrul & Dhir, Amandeep, 2022. "The dark side of phubbing in the workplace: Investigating the role of intrinsic motivation and the use of enterprise social media (ESM) in a cross-cultural setting," Journal of Business Research, Elsevier, vol. 143(C), pages 81-93.
    5. Somaieh Alavi, 2016. "The influence of workforce agility on external manufacturing flexibility of Iranian SMEs," International Journal of Technological Learning, Innovation and Development, Inderscience Enterprises Ltd, vol. 8(1), pages 111-127.
    6. Josef Daňa & Francesco Caputo & Jaroslav Ráček, 2020. "Complex Network Analysis for Knowledge Management and Organizational Intelligence," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 11(2), pages 405-424, June.
    7. Paul M. Leonardi, 2014. "Social Media, Knowledge Sharing, and Innovation: Toward a Theory of Communication Visibility," Information Systems Research, INFORMS, vol. 25(4), pages 796-816, December.
    8. Abdul Hameed Pitafi & Shamsa Kanwal & Sadia Akhtar & Muhammad Irfan, 2018. "Investigating the employee work performance in task interdependence and ESM environment," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 10(3), pages 266-292.
    9. Cao, Xiongfei & Yu, Lingling, 2019. "Exploring the influence of excessive social media use at work: A three-dimension usage perspective," International Journal of Information Management, Elsevier, vol. 46(C), pages 83-92.
    10. Ahsan Ali & Hongwei Wang & Ali Nawaz Khan & Abdul Hameed Pitafi & Muhammad Waqas Amin, 2019. "Exploring the knowledge-focused role of interdependent members on team creative performance," Asian Business & Management, Palgrave Macmillan, vol. 18(2), pages 98-121, April.
    11. Cai, Zhao & Huang, Qian & Liu, Hefu & Wang, Xiaoyan, 2018. "Improving the agility of employees through enterprise social media: The mediating role of psychological conditions," International Journal of Information Management, Elsevier, vol. 38(1), pages 52-63.
    12. Pitafi, Abdul Hameed & Kanwal, Shamsa & Ali, Ahsan & Khan, Ali Nawaz & Waqas Ameen, Muhammad, 2018. "Moderating roles of IT competency and work cooperation on employee work performance in an ESM environment," Technology in Society, Elsevier, vol. 55(C), pages 199-208.
    13. Pitafi, Abdul Hameed & Rasheed, Muhammad Imran & Kanwal, Shamsa & Ren, Minglun, 2020. "Employee agility and enterprise social media: The Role of IT proficiency and work expertise," Technology in Society, Elsevier, vol. 63(C).
    14. Demetris Vrontis & Alkis Thrassou & Gabriele Santoro & Armando Papa, 2017. "Ambidexterity, external knowledge and performance in knowledge-intensive firms," The Journal of Technology Transfer, Springer, vol. 42(2), pages 374-388, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Han Lai & Abdul Hameed Pitafi & Noman Hasany & Tahir Islam, 2021. "Enhancing Employee Agility Through Information Technology Competency: An Empirical Study of China," SAGE Open, , vol. 11(2), pages 21582440211, April.
    2. Pitafi, Abdul Hameed & Rasheed, Muhammad Imran & Kanwal, Shamsa & Ren, Minglun, 2020. "Employee agility and enterprise social media: The Role of IT proficiency and work expertise," Technology in Society, Elsevier, vol. 63(C).
    3. Shamsa Kanwal & Abdul Hameed Pitafi & Muhammad Yousaf Malik & Naseer Abbas Khan & Rao Muhammad Rashid, 2020. "Local Pakistani Citizens’ Benefits and Attitudes Toward China–Pakistan Economic Corridor Projects," SAGE Open, , vol. 10(3), pages 21582440209, July.
    4. Yuan Sun & Zhebin Ding & Zuopeng (Justin) Zhang & Jeffrey Gauthier, 2020. "The Sustainable Positive Effects of Enterprise Social Media on Employees: The Visibility and Vicarious Learning Lens," Sustainability, MDPI, vol. 12(7), pages 1-32, April.
    5. Xiongfei Cao & Ali Nawaz Khan & Ahsan Ali & Naseer Abbas Khan, 0. "Consequences of Cyberbullying and Social Overload while Using SNSs: A Study of Users’ Discontinuous Usage Behavior in SNSs," Information Systems Frontiers, Springer, vol. 0, pages 1-14.
    6. Xiongfei Cao & Ali Nawaz Khan & Ahsan Ali & Naseer Abbas Khan, 2020. "Consequences of Cyberbullying and Social Overload while Using SNSs: A Study of Users’ Discontinuous Usage Behavior in SNSs," Information Systems Frontiers, Springer, vol. 22(6), pages 1343-1356, December.
    7. Bano, Shehar & Cisheng, Wu & Khan, Ali Nawaz & Khan, Naseer Abbas, 2019. "WhatsApp use and student's psychological well-being: Role of social capital and social integration," Children and Youth Services Review, Elsevier, vol. 103(C), pages 200-208.
    8. Pitafi, Abdul Hameed & Kanwal, Shamsa & Ali, Ahsan & Khan, Ali Nawaz & Waqas Ameen, Muhammad, 2018. "Moderating roles of IT competency and work cooperation on employee work performance in an ESM environment," Technology in Society, Elsevier, vol. 55(C), pages 199-208.
    9. Junzhe Zhao & Tengfei Guo & Sudong Shang & Minghui Wang, 2021. "Work along Both Lines: The Positive Impact of Work-Based Social Media Use on Job Performance," IJERPH, MDPI, vol. 18(21), pages 1-11, November.
    10. Ahmad M. Alghamdi & Salvatore Flavio Pileggi & Osama Sohaib, 2023. "Social Media Analysis to Enhance Sustainable Knowledge Management: A Concise Literature Review," Sustainability, MDPI, vol. 15(13), pages 1-30, June.
    11. Kashmala Latif & Abdul Hameed Pitafi & Muhammad Yousaf Malik & Zara Latif, 2019. "Individual Cultural Values and Consumer Animosity: Chinese Consumers’ Attitude Toward American Products," SAGE Open, , vol. 9(3), pages 21582440198, August.
    12. Ali, Ahsan & Bahadur, Waseem & Wang, Nan & Luqman, Adeel & Khan, Ali Nawaz, 2020. "Improving team innovation performance: Role of social media and team knowledge management capabilities," Technology in Society, Elsevier, vol. 61(C).
    13. Prodanova, Jana & Kocarev, Ljupco, 2021. "Is job performance conditioned by work-from-home demands and resources?," Technology in Society, Elsevier, vol. 66(C).
    14. Talwar, Shalini & Luqman, Adeel & Kaur, Puneet & Srivastava, Pallavi & Mishra, Shreya, 2023. "How social networking ties mediate the associations between enterprise social media affordances and employee agility?," Technological Forecasting and Social Change, Elsevier, vol. 195(C).
    15. Rong Zhou & Zhilin Luo & Shunbin Zhong & Xinhua Zhang & Yihui Liu, 2022. "The Impact of Social Media on Employee Mental Health and Behavior Based on the Context of Intelligence-Driven Digital Data," IJERPH, MDPI, vol. 19(24), pages 1-20, December.
    16. Yousaf, Saira & Imran Rasheed, Muhammad & Kaur, Puneet & Islam, Nazrul & Dhir, Amandeep, 2022. "The dark side of phubbing in the workplace: Investigating the role of intrinsic motivation and the use of enterprise social media (ESM) in a cross-cultural setting," Journal of Business Research, Elsevier, vol. 143(C), pages 81-93.
    17. Durst, Susanne & Davila, Andrés & Foli, Samuel & Kraus, Sascha & Cheng, Cheng-Feng, 2023. "Antecedents of technological readiness in times of crises: A comparison between before and during COVID-19," Technology in Society, Elsevier, vol. 72(C).
    18. Terence J. V. Saldanha & Arvin Sahaym & Sunil Mithas & Mariana Giovanna Andrade-Rojas & Abhishek Kathuria & Hsiao-Hui Lee, 2020. "Turning Liabilities of Global Operations into Assets: IT-Enabled Social Integration Capacity and Exploratory Innovation," Information Systems Research, INFORMS, vol. 31(2), pages 361-382, June.
    19. Nusrat, Anam & He, Yong & Luqman, Adeel & Mehrotra, Ankit & Shankar, Amit, 2023. "Unraveling the psychological and behavioral consequences of using enterprise social media (ESM) in mitigating the cyberslacking," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    20. Hattingh, Marie & Dhir, Amandeep & Ractham, Peter & Ferraris, Alberto & Yahiaoui, Dorra, 2022. "Factors mediating social media-induced fear of missing out (FoMO) and social media fatigue: A comparative study among Instagram and Snapchat users," Technological Forecasting and Social Change, Elsevier, vol. 185(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:techno:v:128:y:2023:i:c:s0166497223001852. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/01664972 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.