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The Motivations for and Well-Being Implications of Social Media Use at Work among Millennials and Members of Former Generations

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  • Reetta Oksa

    (Faculty of Social Sciences, Tampere University, 33100 Tampere, Finland)

  • Tiina Saari

    (Faculty of Social Sciences, Tampere University, 33100 Tampere, Finland)

  • Markus Kaakinen

    (Institute of Criminology and Legal Policy, University of Helsinki, 00100 Helsinki, Finland)

  • Atte Oksanen

    (Faculty of Social Sciences, Tampere University, 33100 Tampere, Finland)

Abstract

Working life has digitalized considerably in recent decades and organizations have taken into use new forms of collaborative technologies such as social media platforms. This study examined the relationship between social media use at work and well-being at work for millennials and members of former generations in Finland. The research data contained focus group interviews ( N = 52), an expert organization survey ( N = 563), and a nationally representative survey ( N = 1817). Well-being measures included technostress, burnout, psychological distress, and a set of background variables. Content analysis and linear regression models were used as analysis methods. The results showed that millennials have various intrinsic and extrinsic motivations for social media use at work. Intrinsic motivations included employees’ personal choice and their pure interest to follow the market and discussions in their own field. Extrinsic motivations were related mainly to organizations’ work culture and personal branding. The survey findings revealed, however, that millennials were not only more active social media users for work, but they also experienced higher technostress and burnout than members of former generations. Social media use motivations were associated with both higher and lower technostress and burnout depending on motivation, indicating that social media use can have both positive and negative effects. Overall, our findings suggest that employees tend to utilize social media more if their needs for autonomy, competence, and relatedness are fulfilled.

Suggested Citation

  • Reetta Oksa & Tiina Saari & Markus Kaakinen & Atte Oksanen, 2021. "The Motivations for and Well-Being Implications of Social Media Use at Work among Millennials and Members of Former Generations," IJERPH, MDPI, vol. 18(2), pages 1-22, January.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:2:p:803-:d:482723
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    References listed on IDEAS

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    1. Carla Estrada-Muñoz & Alejandro Vega-Muñoz & Dante Castillo & Sheyla Müller-Pérez & Joan Boada-Grau, 2021. "Technostress of Chilean Teachers in the Context of the COVID-19 Pandemic and Teleworking," IJERPH, MDPI, vol. 18(10), pages 1-14, May.
    2. Rong Zhou & Zhilin Luo & Shunbin Zhong & Xinhua Zhang & Yihui Liu, 2022. "The Impact of Social Media on Employee Mental Health and Behavior Based on the Context of Intelligence-Driven Digital Data," IJERPH, MDPI, vol. 19(24), pages 1-20, December.

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