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Effects of emotional expression and platform prompts on patient selection: A multi-method study on online question and answer platforms

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  • Xue, Jiaxin
  • Deng, Zhaohua
  • Wang, Bin

Abstract

Patients lacking medical expertise in online health Q&A platforms find it difficult to assess the quality of physician responses. Emotional support provided by doctors and prompts from the platform may influence patient selection.

Suggested Citation

  • Xue, Jiaxin & Deng, Zhaohua & Wang, Bin, 2025. "Effects of emotional expression and platform prompts on patient selection: A multi-method study on online question and answer platforms," Social Science & Medicine, Elsevier, vol. 370(C).
    • Handle: RePEc:eee:socmed:v:370:y:2025:i:c:s0277953625001972
    DOI: 10.1016/j.socscimed.2025.117868
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    References listed on IDEAS

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