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Trust and reputation in the sharing economy: The role of personal photos in Airbnb

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  1. Onofrei, George & Filieri, Raffaele & Kennedy, Lorraine, 2022. "Social media interactions, purchase intention, and behavioural engagement: The mediating role of source and content factors," Journal of Business Research, Elsevier, vol. 142(C), pages 100-112.
  2. David Boto-García & Veronica Leoni, 2022. "The hedonic value of coastal amenities in peer-to-peer markets," DEA Working Papers 94, Universitat de les Illes Balears, Departament d'Economía Aplicada.
  3. Brochado, Ana & Troilo, Michael & Shah, Aditya, 2017. "Airbnb customer experience: Evidence of convergence across three countries," Annals of Tourism Research, Elsevier, vol. 63(C), pages 210-212.
  4. Francisco J. García-Rodríguez & Desiderio Gutiérrez-Taño & Inés Ruiz-Rosa & Nisamar Baute-Díaz, 2022. "New Models for Collaborative Consumption: The Role of Consumer Attitudes Among Millennials," SAGE Open, , vol. 12(4), pages 21582440221, December.
  5. Gong, Yingli & Wang, Hongwei & Xia, Qiangwei & Zheng, Lijuan & Shi, Yunxiang, 2021. "Factors that determine a Patient's willingness to physician selection in online healthcare communities: A trust theory perspective," Technology in Society, Elsevier, vol. 64(C).
  6. Kerstin Bremser & María del Mar Alonso-Almeida, 2017. "Sharing Economy and Tourism: Lights and Shadows," MIC 2017: Managing the Global Economy; Proceedings of the Joint International Conference, Monastier di Treviso, Italy, 24–27 May 2017,, University of Primorska Press.
  7. Hung-Tai Tsou & Ja-Shen Chen & Cindy Yunhsin Chou & Tzu-Wen Chen, 2019. "Sharing Economy Service Experience and Its Effects on Behavioral Intention," Sustainability, MDPI, vol. 11(18), pages 1-25, September.
  8. Alvaro Fierro & Ibon Aranburu, 2018. "Airbnb Branding: Heritage as a Branding Element in the Sharing Economy," Sustainability, MDPI, vol. 11(1), pages 1-14, December.
  9. Jeroen Oskam & Jean-Pierre Rest & Benjamin Telkamp, 2018. "What’s mine is yours—but at what price? Dynamic pricing behavior as an indicator of Airbnb host professionalization," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 17(5), pages 311-328, October.
  10. Juying Wang & Xiaoqing Yu, 2021. "The Driving Path of Customer Sustainable Consumption Behaviors in the Context of the Sharing Economy—Based on the Interaction Effect of Customer Signal, Service Provider Signal, and Platform Signal," Sustainability, MDPI, vol. 13(7), pages 1-16, March.
  11. Lu, Lu & Cai, Ruiying & King, Ceridwyn, 2020. "Building trust through a personal touch: Consumer response to service failure and recovery of home-sharing," Journal of Business Research, Elsevier, vol. 117(C), pages 99-111.
  12. Erika Ribašauskienė & Diana Šumylė & Artiom Volkov & Tomas Baležentis & Dalia Streimikiene & Mangirdas Morkunas, 2019. "Evaluating Public Policy Support for Agricultural Cooperatives," Sustainability, MDPI, vol. 11(14), pages 1-15, July.
  13. Abraham, Diya & Greiner, Ben & Stephanides, Marianne, 2023. "On the Internet you can be anyone: An experiment on strategic avatar choice in online marketplaces," Journal of Economic Behavior & Organization, Elsevier, vol. 206(C), pages 251-261.
  14. Katarzyna Czernek & Dagmara Wójcik & Paweł Marszałek, 2018. "Zaufanie w gospodarce współdzielenia," Gospodarka Narodowa. The Polish Journal of Economics, Warsaw School of Economics, issue 3, pages 23-48.
  15. Amitai Etzioni, 2019. "Cyber Trust," Journal of Business Ethics, Springer, vol. 156(1), pages 1-13, April.
  16. Huimin Gu & Tingting (Christina) Zhang & Can Lu & Xiaoxiao Song, 2021. "Assessing Trust and Risk Perceptions in the Sharing Economy: An Empirical Study," Journal of Management Studies, Wiley Blackwell, vol. 58(4), pages 1002-1032, June.
  17. Ulrich Gunter & Irem Önder, 2018. "Determinants of Airbnb demand in Vienna and their implications for the traditional accommodation industry," Tourism Economics, , vol. 24(3), pages 270-293, May.
  18. MARTÍNEZ-POLO, Josep & MARTÍNEZ-SÁNCHEZ, Jesús, 2018. "Reputation And Trust In Sharing Economy Platforms: The Case Of Traity," Annals of Spiru Haret University, Economic Series, Universitatea Spiru Haret, vol. 18(2), pages 143-158.
  19. Sutherland, Will & Jarrahi, Mohammad Hossein, 2018. "The sharing economy and digital platforms: A review and research agenda," International Journal of Information Management, Elsevier, vol. 43(C), pages 328-341.
  20. Giulia Contu & Luca Frigau & Marco Ortu, 2023. "VGLM proportional odds model to infer hosts’ Airbnb performance," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(5), pages 4069-4094, October.
  21. Michelle Yoo & Sungsik Yoon, 2022. "The six lodging attributes that determine travelers’ preference on Airbnb or hotel," Journal of Marketing Analytics, Palgrave Macmillan, vol. 10(4), pages 299-310, December.
  22. Maarten Ter Huurne & Amber Ronteltap & Chenhui Guo & Rense Corten & Vincent Buskens, 2018. "Reputation Effects in Socially Driven Sharing Economy Transactions," Sustainability, MDPI, vol. 10(8), pages 1-19, July.
  23. Sainaghi, Ruggero & Baggio, Rodolfo, 2020. "Substitution threat between Airbnb and hotels: Myth or reality?," Annals of Tourism Research, Elsevier, vol. 83(C).
  24. Simonovits, Gábor & Simonovits, Bori, 2022. "Csökkenthető-e a diszkrimináció a megosztáson alapuló gazdaságban? Egy magyarországi telekocsioldalon végzett kísérleti kutatás eredményei [Can discrimination be decreased in the new platform econo," Közgazdasági Szemle (Economic Review - monthly of the Hungarian Academy of Sciences), Közgazdasági Szemle Alapítvány (Economic Review Foundation), vol. 0(11), pages 1457-1474.
  25. Petra Tschuchnig & Manfred Mayr & Maximilian Tschuchnig & Peter Haber, 2023. "A Commons-Compatible Implementation of the Sharing Economy: Blockchain-Based Open Source Mediation," Papers 2303.07786, arXiv.org.
  26. Kwang-Ho Lee & DongHee Kim, 2019. "A peer-to-peer (P2P) platform business model: the case of Airbnb," Service Business, Springer;Pan-Pacific Business Association, vol. 13(4), pages 647-669, December.
  27. Stéphanie Nguyen & Sylvie Llosa, 2018. "On The Difficulty To Define The Sharing Economy And Collaborative Consumption – Literature Review And Proposing A Different Approach With The Introduction Of 'Collaborative Services'
    [De La Difficu    ," Working Papers halshs-01820276, HAL.
  28. Yuanyuan Guo & Yanqing Wang & Chaoyou Wang, 2019. "Exploring the Salient Attributes of Short-Term Rental Experience: An Analysis of Online Reviews from Chinese Guests," Sustainability, MDPI, vol. 11(16), pages 1-19, August.
  29. Xu, Fangyuan & Chen, Xujie & Zhang, Miao & Zhou, Ya & Cai, Yanpeng & Zhou, Yang & Tang, Ruixin & Wang, Yifei, 2020. "A sharing economy market system for private EV parking with consideration of demand side management," Energy, Elsevier, vol. 190(C).
  30. Rahman Ummeh Habiba Faria Benteh & Zafar Muhammad Khubaib, 2020. "Factors Influencing Uber Adoption In Bangladesh And Pakistan," Open Economics, De Gruyter, vol. 3(1), pages 86-97, January.
  31. Pantea Foroudi & Maria Palazzo & Karanikosova Sabina, 2023. "When Love Takes Over: Boosting Love Towards Airbnb Brand," Corporate Reputation Review, Palgrave Macmillan, vol. 26(4), pages 264-278, November.
  32. Timm Teubner & Florian Hawlitschek & Marc T. P. Adam, 2019. "Reputation Transfer," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 61(2), pages 229-235, April.
  33. Alexander Frey & Manuel Trenz & Daniel Veit, 2019. "A service-dominant logic perspective on the roles of technology in service innovation: uncovering four archetypes in the sharing economy," Journal of Business Economics, Springer, vol. 89(8), pages 1149-1189, December.
  34. Timm Teubner & Sonia Camacho, 2023. "Facing Reciprocity: How Photos and Avatars Promote Interaction in Micro-communities," Group Decision and Negotiation, Springer, vol. 32(2), pages 435-467, April.
  35. Kim, Insin & Kim, Joonhyeong Joseph, 2017. "Older adults’ parasocial interaction formation process in the context of travel websites: The moderating role of parent-child geographic proximity," Tourism Management, Elsevier, vol. 63(C), pages 399-416.
  36. Delacroix, Eva & Parguel, Béatrice & Benoit-Moreau, Florence, 2019. "Digital subsistence entrepreneurs on Facebook," Technological Forecasting and Social Change, Elsevier, vol. 146(C), pages 887-899.
  37. Rodrigo Gandia & Fabio Antonialli & Julia Oliveira & Lucas Patrício & Joel Sugano & Isabelle Nicolaï & Izabela Cardoso Oliveira, 2021. "Casual Carpooling as a Strategy to Implement Mobility-as-a-Service schemes in a Developing Country," Post-Print hal-03687581, HAL.
  38. Lorde, Troy & Jacob, Jadon & Weekes, Quinn, 2018. "Price-Setting Behavior in a Tourism Sharing Economy Accommodation Market: A Hedonic Price Analysis of AirBnB Hosts in the Caribbean," MPRA Paper 95475, University Library of Munich, Germany.
  39. Trabucchi, Daniel & Patrucco, Andrea S. & Buganza, Tommaso & Marzi, Giacomo, 2023. "Is transparency the new green? How business model transparency influences digital service adoption," Technovation, Elsevier, vol. 126(C).
  40. Ert, Eyal & Fleischer, Aliza, 2019. "The evolution of trust in Airbnb: A case of home rental," Annals of Tourism Research, Elsevier, vol. 75(C), pages 279-287.
  41. Lu, Baozhou & Yi, Xiaoyang, 2023. "Institutional trust and repurchase intention in the sharing economy: The moderating roles of information privacy concerns and security concerns," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  42. Josef Zelenka & Tracy Azubuike & Martina Pásková, 2021. "Trust Model for Online Reviews of Tourism Services and Evaluation of Destinations," Administrative Sciences, MDPI, vol. 11(2), pages 1-21, March.
  43. Ma, Shuang & Cui, Xuebin & Xiao, Xiaohong & Zhao, Xiaonan, 2022. "The impact of photo verification service on sales performance in the peer-to-peer economy: Moderating role of customer uncertainty," Journal of Business Research, Elsevier, vol. 142(C), pages 45-55.
  44. Dolnicar, Sara, 2019. "A review of research into paid online peer-to-peer accommodation," Annals of Tourism Research, Elsevier, vol. 75(C), pages 248-264.
  45. Bruno Bruna & Faggini Marisa, 2020. "Sharing Competition: An Agent-Based Model for the Short-Term Accommodations Market," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 20(2), pages 1-13, April.
  46. Ciro Troise & Elia Ferrara & Mario Tani & Ornella Papaluca, 2020. "Perspectives of the App Economy: Tenets of the Innovative Phenomenon," International Business Research, Canadian Center of Science and Education, vol. 13(3), pages 1-1, March.
  47. Gerwe, Oksana, 2021. "The Covid-19 pandemic and the accommodation sharing sector: Effects and prospects for recovery," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
  48. Zheng, Zuolong & Li, Ziying & Zhang, Xuwen & Liang, Sai & Law, Rob & Lei, Jiasu, 2023. "Substitution or complementary effects between hosts and neighbors’ information disclosure: Evidence from Airbnb," Journal of Business Research, Elsevier, vol. 161(C).
  49. Maik Hesse & Timm Teubner, 2020. "Reputation portability – quo vadis?," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(2), pages 331-349, June.
  50. Duan, Yang & Hsieh, Tien-Shih & Wang, Ray R. & Wang, Zhihong, 2020. "Entrepreneurs' facial trustworthiness, gender, and crowdfunding success," Journal of Corporate Finance, Elsevier, vol. 64(C).
  51. Cristina Pérez-Pérez & Diana Benito-Osorio & Susana María García Moreno, 2021. "Mergers and Acquisitions within the Sharing Economy: Placing All the Players on the Board," Sustainability, MDPI, vol. 13(2), pages 1-21, January.
  52. Viglia, Giampaolo & Dolnicar, Sara, 2020. "A review of experiments in tourism and hospitality," Annals of Tourism Research, Elsevier, vol. 80(C).
  53. Susan Athey & Dean Karlan & Emil Palikot & Yuan Yuan, 2022. "Smiles in Profiles: Improving Fairness and Efficiency Using Estimates of User Preferences in Online Marketplaces," NBER Working Papers 30633, National Bureau of Economic Research, Inc.
  54. Antonio Menor-Campos & María de los Baños García-Moreno & Tomás López-Guzmán & Amalia Hidalgo-Fernández, 2019. "Effects of Collaborative Economy: A Reflection," Social Sciences, MDPI, vol. 8(5), pages 1-13, May.
  55. Shuang Ma & Huimin Gu & Daniel P. Hampson & Yonggui Wang, 2020. "Enhancing Customer Civility in the Peer-to-Peer Economy: Empirical Evidence from the Hospitality Sector," Journal of Business Ethics, Springer, vol. 167(1), pages 77-95, November.
  56. Venkateswaran, Viswanathan & S Kumar, Deepak & Gupta, Deepak, 2021. "‘To Trust or Not’: Impact of camouflage strategies on trust in the sharing economy," Journal of Business Research, Elsevier, vol. 136(C), pages 110-126.
  57. Kas, Judith, 2022. "The effect of online reputation systems on intergroup inequality," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 96(C).
  58. Siebold, Nicole & Oelrich, Sebastian & Roche, Olivier P., 2023. "“I Am Your Partner, Am I Not?” An inquiry into stakeholder inclusion in platform organizations in times of crisis," Journal of Business Research, Elsevier, vol. 160(C).
  59. Neus Vila-Brunet & Josep Llach, 2020. "OSS-Qual: Holistic Scale to Assess Customer Quality Perception When Buying Secondhand Products in Online Platforms," Sustainability, MDPI, vol. 12(21), pages 1-15, November.
  60. Mircea Zloteanu & Nigel Harvey & David Tuckett & Giacomo Livan, 2018. "Digital Identity: The effect of trust and reputation information on user judgement in the Sharing Economy," PLOS ONE, Public Library of Science, vol. 13(12), pages 1-18, December.
  61. Xiaojun Wu & Jiabin Shen, 2018. "A Study on Airbnb’s Trust Mechanism and the Effects of Cultural Values—Based on a Survey of Chinese Consumers," Sustainability, MDPI, vol. 10(9), pages 1-22, August.
  62. Samuel Bates, 2021. "A Glance at Tourism Economics over the last decade [Coup d'œil sur l'Économie du Tourisme de la dernière décennie]," Post-Print hal-03263048, HAL.
  63. Rojanakit, Patcharapar & Torres de Oliveira, Rui & Dulleck, Uwe, 2022. "The sharing economy: A critical review and research agenda," Journal of Business Research, Elsevier, vol. 139(C), pages 1317-1334.
  64. Giulia Contu & Claudio Conversano & Luca Frigau & Francesco Mola, 2020. "Identifying factors affecting the status of superhost: evidence from Sardinia and Sicily," Quality & Quantity: International Journal of Methodology, Springer, vol. 54(5), pages 1633-1653, December.
  65. Liwei Li & Wei Wang, 2020. "The Effects of Online Trust-Building Mechanisms on Trust in the Sharing Economy: The Perspective of Providers," Sustainability, MDPI, vol. 12(5), pages 1-14, February.
  66. Akhmedova, Anna & Marimon, Frederic & Mas-Machuca, Marta, 2020. "Winning strategies for customer loyalty in the sharing economy: A mixed-methods study," Journal of Business Research, Elsevier, vol. 112(C), pages 33-44.
  67. Rahman Ummeh Habiba Faria Benteh & Zafar Muhammad Khubaib, 2020. "Factors Influencing Uber Adoption In Bangladesh And Pakistan," Open Economics, De Gruyter, vol. 3(1), pages 86-97, January.
  68. Nahid Malazizi & Habib Alipour & Hossein Olya, 2018. "Risk Perceptions of Airbnb Hosts: Evidence from a Mediterranean Island," Sustainability, MDPI, vol. 10(5), pages 1-23, April.
  69. Yifei Jiang & Honglei Zhang & Xianting Cao & Ge Wei & Yang Yang, 2023. "How to better incorporate geographic variation in Airbnb price modeling?," Tourism Economics, , vol. 29(5), pages 1181-1203, August.
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  73. Lim, Weng Marc & Yap, Sheau-Fen & Makkar, Marian, 2021. "Home sharing in marketing and tourism at a tipping point: What do we know, how do we know, and where should we be heading?," Journal of Business Research, Elsevier, vol. 122(C), pages 534-566.
  74. Bozana Zekan & Irem Önder & Ulrich Gunter, 2019. "Benchmarking of Airbnb listings: How competitive is the sharing economy sector of European cities?," Tourism Economics, , vol. 25(7), pages 1029-1046, November.
  75. He, Jiaxiu & Li, Bingqing & Wang, Xin (Shane), 2023. "Image features and demand in the sharing economy: A study of Airbnb," International Journal of Research in Marketing, Elsevier, vol. 40(4), pages 760-780.
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  78. Li, Hengyun & Wang, Qian & Li, Gang & Cai, Danting, 2023. "Do looks matter for hosts on the peer-to-peer sharing accommodation market?," Annals of Tourism Research, Elsevier, vol. 98(C).
  79. Kas, Judith & Delnoij, Joyce & Corten, Rense & Parigi, Paolo, 2022. "Trust spillovers in the sharing economy: Does international Airbnb experience foster cross‐national trust?," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 21(3), pages 509-522.
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  86. Natalia Wagner & Roma Strulak-Wójcikiewicz & Anna Landowska, 2019. "Trust in Sharing Economy Business Models from the Perspective of Customers in Szczecin, Poland," Sustainability, MDPI, vol. 11(23), pages 1-26, December.
  87. Boto-García, David & Balado-Naves, Roberto & Mayor, Matías & Baños-Pino, José Francisco, 2023. "Consumers' demand for operational licencing: evidence from Airbnb in Paris," Annals of Tourism Research, Elsevier, vol. 100(C).
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  106. Broeder Peter, 2022. "Profile Photos’ Impact in Online Reviews: The Effect of Cultural Differences," Review of Marketing Science, De Gruyter, vol. 20(1), pages 21-36, September.
  107. Kuttimani Tamilmani & Nripendra P. Rana & Robin Nunkoo & Vishnupriya Raghavan & Yogesh K. Dwivedi, 2022. "Indian Travellers’ Adoption of Airbnb Platform," Information Systems Frontiers, Springer, vol. 24(1), pages 77-96, February.
  108. Bozana Zekan & Ulrich Gunter, 2022. "Zooming into Airbnb listings of European cities: Further investigation of the sector’s competitiveness," Tourism Economics, , vol. 28(3), pages 772-794, May.
  109. Yuya Mitake & Atsuto Nagayama & Yusuke Tsutsui & Yoshiki Shimomura, 2022. "Exploring Motivations and Barriers to Participate in Skill-Sharing Service: Insights from Case Study in Western Part of Tokyo," Sustainability, MDPI, vol. 14(9), pages 1-21, April.
  110. Liu, Linlin & Lee, Matthew K.O. & Liu, Renjing & Chen, Jiawen, 2018. "Trust transfer in social media brand communities: The role of consumer engagement," International Journal of Information Management, Elsevier, vol. 41(C), pages 1-13.
  111. Jie Zhao & Zhixiang Peng, 2019. "Shared Short-Term Rentals for Sustainable Tourism in the Social-Network Age: The Impact of Online Reviews on Users’ Purchase Decisions," Sustainability, MDPI, vol. 11(15), pages 1-19, July.
  112. Ching-Yi Daphne Tsai & Shih-Hao Wu & Stephen Chi-Tsun Huang, 2017. "From mandatory to voluntary: consumer cooperation and citizenship behaviour," The Service Industries Journal, Taylor & Francis Journals, vol. 37(7-8), pages 521-543, June.
  113. V. Raul Perez-Sanchez & Leticia Serrano-Estrada & Pablo Marti & Raul-Tomas Mora-Garcia, 2018. "The What, Where, and Why of Airbnb Price Determinants," Sustainability, MDPI, vol. 10(12), pages 1-31, December.
  114. Quan Xiao & Shanshan Wan & Fucai Lu & Shun Li, 2019. "Risk Assessment for Engagement in Sharing Economy of Manufacturing Enterprises: A Matter–Element Extension Based Approach," Sustainability, MDPI, vol. 11(17), pages 1-29, September.
  115. Timm Teubner & Marc T. P. Adam & Florian Hawlitschek, 2020. "Unlocking Online Reputation," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(6), pages 501-513, December.
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